Sri Lanka has rapidly emerged as a prominent player in the global business process outsourcing (BPO) industry.
With its strategic location in South Asia, a highly educated workforce, and a strong emphasis on technology and innovation, Sri Lanka is becoming a preferred destination for outsourcing services.
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According to the Sri Lanka Association for Software and Services Companies (SLASSCOM), the country’s IT-BPO sector has been growing at an impressive rate of 20% annually, contributing significantly to the national economy.
One of the key strengths of Sri Lanka’s BPO sector is its talented and multilingual workforce. With high proficiency in English and a robust educational system that produces over 30,000 graduates annually, Sri Lankan professionals are well-equipped to meet the diverse needs of international clients.
Additionally, the country’s focus on quality education in fields such as information technology and business administration ensures a steady supply of skilled talent.
Sri Lanka’s government has also played a crucial role in fostering the growth of the BPO industry.
By implementing favorable policies, tax incentives, and investing in technological infrastructure, the government has created a conducive environment for BPO companies to thrive.
The country’s high-speed internet connectivity and modern telecommunications infrastructure further enhance its appeal as a BPO destination.
Stealth Agents Top Global Outsourcing List
At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.
This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.
By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.
Top BPO Companies in Sri Lanka
1. WNS Global Services
Overview: WNS Global Services is a renowned provider of a wide range of BPO services, including finance, accounting, customer service, and analytics. Known for its high-quality and scalable solutions, WNS Global Services caters to the diverse needs of global clients across various industries. Their finance and accounting services streamline financial operations, ensuring accuracy and compliance while enhancing efficiency.
Website: wns.com
Google Rating: 4.5/5
2. HSBC Electronic Data Processing Lanka (Pvt) Ltd
Overview: HSBC Electronic Data Processing Lanka (Pvt) Ltd is a vital subsidiary of HSBC, dedicated to providing superior BPO services that support the bank’s global operations. This unit specializes in back-office operations, ensuring seamless and efficient handling of administrative tasks that are critical for the smooth functioning of banking activities.
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Website: hsbc.com
Google Rating: 4.4/5
3. Amba Research Lanka
Overview: Amba Research Lanka excels in providing specialized investment research, analytics, and financial modeling services to global financial institutions. Their expertise in investment research delivers high-quality and reliable insights, helping clients make informed decisions in the complex world of finance.
The company’s analytics services leverage advanced methodologies to interpret data and uncover valuable trends, while their financial modeling capabilities offer precise and comprehensive models that support strategic planning and risk assessment.
Website: emba.lk
Google Rating: 4.3/5
4. Dialog Business Services
Overview:Dialog Business Services, a division of Dialog Axiata, specializes in delivering top-tier call center services, customer support, and technical assistance. Renowned for their robust infrastructure, they ensure seamless communication and support across multiple platforms.
Their call center services are designed to handle high volumes efficiently, providing customers with prompt and effective responses. The customer support services focus on delivering excellent service and enhancing customer satisfaction and loyalty. Additionally, their technical assistance services offer expert guidance and troubleshooting, ensuring that clients’ technological issues are resolved swiftly and effectively.
Website: dialog.lk
Google Rating: 4.2/5
5. Firstsource Solutions
Overview: Firstsource Solutions is a leading provider of end-to-end BPO services, offering comprehensive solutions that include customer management, transaction processing, and collections. Serving clients across various industries, Firstsource Solutions is committed to ensuring operational efficiency and delivering high-quality service.
Their customer management services focus on enhancing customer experiences through effective communication and support. Transaction processing services streamline business operations, ensuring accuracy and efficiency in handling financial and operational transactions. Additionally, their collections services are designed to maximize recovery rates while maintaining positive customer relationships.
Website: firstsource.com
Google Rating: 4.4/5
6. HCL Technologies Lanka
Overview: HCL Technologies Lanka, a division of HCL Technologies, provides top-notch IT and business process outsourcing services. Renowned for their innovative solutions, they cater to various industries, ensuring that clients receive customized and effective support.
Their IT services encompass application development, IT infrastructure management, and comprehensive IT support, helping businesses stay agile and competitive in a fast-evolving technological landscape. On the BPO front, HCL Technologies Lanka offers services that streamline business processes, enhance operational efficiency, and reduce costs.
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Known for building strong client partnerships, HCL Technologies Lanka emphasizes collaboration and innovation. Their commitment to delivering high-quality, tailored solutions ensures that clients can achieve their strategic objectives and drive sustainable growth. This unit’s ability to adapt to specific client needs while maintaining a focus on excellence makes them a trusted partner in the global market.
Google Rating: 4.3/5
7. Infomate (Pvt) Ltd
Overview: Infomate (Pvt) Ltd specializes in finance and accounting outsourcing services, delivering comprehensive solutions that aim to improve efficiency and reduce costs for their clients. Their expertise in financial management ensures accurate and streamlined processes, allowing businesses to focus on their core operations.
Their services include bookkeeping, accounts payable and receivable management, financial reporting, payroll processing, and tax compliance. By leveraging advanced technology and best practices in the industry, Infomate provides reliable and high-quality service that enhances financial clarity and operational efficiency.
Known for its commitment to excellence, Infomate tailors their services to meet the unique needs of each client, ensuring optimal performance and significant cost savings. Their dedication to accuracy and efficiency makes them a valuable partner for businesses seeking to optimize their finance and accounting functions.
Website: infomateworld.com
Google Rating: 4.4/5
8. John Keells BPO Solutions
Overview: John Keells BPO Solutions, a subsidiary of John Keells Holdings, provides a wide range of BPO services designed to enhance business efficiency and customer satisfaction. Their offerings include customer service, IT support, and back-office operations, each tailored to meet the diverse needs of their clients.
Their customer service solutions focus on delivering exceptional support that enhances customer experience and loyalty. The IT support services ensure robust and reliable technology management, helping clients maintain smooth digital operations. Back-office operations streamline administrative tasks, allowing businesses to concentrate on their core activities.
With a strong emphasis on quality and reliability, John Keells BPO Solutions leverages advanced technologies and industry best practices to deliver consistent and high-quality services. Their commitment to excellence and their ability to adapt to specific client requirements make them a trusted partner in the BPO sector.
Website: keells.com
Google Rating: 4.2/5
9. RR Donnelley
Overview: RR Donnelley is a global leader in document management, digital printing, and related outsourcing services. Catering to clients worldwide, they are known for upholding high standards and delivering innovative solutions that meet diverse business needs.
Their document management services streamline the organization, storage, and retrieval of critical documents, enhancing operational efficiency and compliance. The digital printing services offer high-quality printing solutions that range from marketing materials to transactional documents, ensuring precise and impactful results. Additionally, their outsourcing services cover various business processes, helping clients reduce costs and focus on their core activities.
With a commitment to excellence and innovation, RR Donnelley leverages advanced technologies and industry expertise to provide reliable and customized services. Their global reach and dedication to quality make them a trusted partner for businesses looking to optimize their document and printing processes.
Website: rrd.com
Google Rating: 4.3/5
10. Hayleys Business Solutions International
Overview: Hayleys Business Solutions International (Hayleys BPO) specializes in delivering finance and accounting, payroll processing, and data entry services. Leveraging their extensive industry expertise, they provide efficient and cost-effective solutions tailored to meet the specific needs of their clients.
Their finance and accounting services include bookkeeping, financial reporting, tax compliance, and accounts payable and receivable management, ensuring accurate and streamlined financial operations. Payroll processing services are designed to handle all aspects of payroll management, from calculation to compliance, helping businesses manage their workforce efficiently. Additionally, their data entry services focus on maintaining data accuracy and integrity, facilitating better decision-making and operational efficiency.
With a strong commitment to quality and client satisfaction, Hayleys BPO utilizes advanced technology and best practices to deliver reliable and effective services. Their focus on efficiency and cost-saving solutions makes them a trusted partner for businesses looking to optimize their back-office operations.
Google Rating: 4.5/5
11. Dialog Axiata PLC
Overview: Dialog Axiata PLC, a leading telecommunications provider, extends its expertise into the realm of BPO services, offering comprehensive customer service and technical support solutions. Known for its commitment to innovation and quality, Dialog Axiata ensures that clients receive top-notch service tailored to their specific needs.
Their customer service offerings focus on delivering exceptional support and enhancing customer satisfaction. This includes handling inquiries, resolving issues, and providing proactive assistance to ensure a seamless customer experience. The technical support services are designed to address technical queries and problems efficiently, ensuring minimal downtime and optimal performance for their client’s operations.
Website: dialog.lk
Google Rating: 4.4/5
12. MillenniumIT
Overview: MillenniumIT is a specialist in financial technology solutions and IT services outsourcing, dedicated to innovation and delivering high-quality solutions to financial institutions around the globe. Their expertise helps financial organizations enhance their operations, improve efficiency, and stay competitive in an ever-evolving market.
Their financial technology solutions include trading platforms, surveillance systems, and post-trade solutions, designed to meet the complex needs of modern financial markets. These solutions are known for their reliability, speed, and advanced features, ensuring that clients can operate with confidence and agility.
Website: millenniumit.com
Google Rating: 4.3/5
13. Wiley Global Technology (GTE)
Overview: Wiley Global Technology (GTE) offers a comprehensive suite of IT and BPO services, including software development, data management, and customer support. Their capabilities are geared towards delivering high-quality solutions that meet the diverse needs of their global clientele.
Their software development services encompass the design, development, and maintenance of custom software applications, ensuring robust and scalable solutions tailored to specific business requirements. Data management services focus on organizing, storing, and analyzing data to facilitate better decision-making and operational efficiency. Wiley GTE’s customer support services aim to enhance customer satisfaction through efficient handling of inquiries, troubleshooting, and providing timely assistance.
Website: wiley.com
Google Rating: 4.4/5
14. Virtusa
Overview: Virtusa is renowned for its IT consulting and outsourcing services, with a strong emphasis on digital transformation and engineering services. Their expertise helps businesses navigate the complexities of modern technology landscapes, driving innovation and efficiency.
Their IT consulting services include strategic advisory, technology roadmap development, and process improvement, helping organizations align their technology strategies with business goals. Virtusa’s digital transformation services enable companies to leverage cutting-edge technologies such as artificial intelligence, cloud computing, and big data analytics to revolutionize their operations and customer experiences.
Google Rating: 4.5/5
15. Sysco LABS
Overview: Sysco LABS, a part of Sysco Corporation, specializes in providing IT and BPO services with a focus on software development, data analytics, and IT support. Their commitment to high-quality service delivery ensures that clients receive robust and innovative solutions tailored to their business needs.
Their software development services include the creation of custom applications, system integrations, and continuous improvement to ensure seamless operation and scalability. Data analytics services at Sysco LABS involve collecting, processing, and analyzing data to generate actionable insights, helping businesses make informed decisions and optimize performance. Their IT support services ensure that clients have reliable and efficient technical assistance, minimizing downtime and enhancing productivity.
Website: syscolabs.com
Google Rating: 4.6/5
16. Mitra Innovation
Overview: Mitra Innovation excels in digital transformation, cloud services, and IT outsourcing, delivering innovative technology solutions to clients worldwide. Their expertise enables businesses to modernize their operations, enhance agility, and drive growth through the strategic use of technology.
Their digital transformation services help organizations reimagine their business processes and customer experiences, leveraging advanced technologies such as artificial intelligence, machine learning, and automation. Mitra Innovation’s cloud services include cloud strategy development, migration, and management, ensuring that clients benefit from scalable, secure, and cost-effective cloud environments.
Website: mitrai.com
Google Rating: 4.3/5
17. 99X Technology
Overview: 99X Technology is a leader in product engineering and IT outsourcing services, recognized for its robust engineering capabilities and customer-centric approach. Their expertise helps businesses develop high-quality products and optimize their IT operations, ensuring efficiency and innovation.
Their product engineering services encompass the full product development lifecycle, from ideation and design to development, testing, and maintenance. 99X Technology’s skilled engineering teams leverage the latest technologies and methodologies to create innovative, scalable, and reliable products tailored to client needs.
Website: 99x.io
Google Rating: 4.5/5
18. ESOFT Metro Campus
Overview: ESOFT Metro Campus is an educational institution that stands out for its unique combination of IT training and BPO services. Their dual focus allows them to provide comprehensive education in information technology while also delivering high-quality outsourcing solutions.
The institution’s IT training programs cover a wide range of disciplines, from software development and network administration to cybersecurity and data analytics. These programs are designed to equip students with the practical skills and knowledge required to excel in the fast-paced IT industry. ESOFT Metro Campus leverages experienced faculty and state-of-the-art facilities to deliver a robust and immersive learning experience.
Website: esoft.lk
Google Rating: 4.2/5
19. eBEYONDS
Overview: eBEYONDS specializes in digital marketing, web development, and IT outsourcing services, with a mission to deliver creative and effective solutions that enhance their clients’ online presence. Their comprehensive offerings are designed to help businesses thrive in the digital landscape.
Their digital marketing services encompass a wide range of strategies, including search engine optimization (SEO), social media marketing, pay-per-click (PPC) advertising, content marketing, and email campaigns. eBEYONDS employs data-driven techniques and innovative approaches to boost brand visibility, drive traffic, and enhance customer engagement.
In the realm of web development, eBEYONDS provides end-to-end solutions from website design and development to maintenance and optimization. Their skilled development team creates attractive, user-friendly, and responsive websites that align with the latest industry standards and client-specific requirements.
Website: ebeyonds.com
Google Rating: 4.4/5
20. Acentura Lanka
Overview: Acentura Lanka is a prominent provider of comprehensive BPO services, specializing in customer service, IT support, and financial processing. Their expertise allows businesses to streamline operations and improve efficiencies by outsourcing key functions to a reliable partner.
Their customer service offerings include inbound and outbound call handling, email support, and chat services. Acentura Lanka focuses on delivering exceptional customer experiences, helping clients build strong relationships with their customers through responsive and empathetic support.
In the realm of IT support, Acentura Lanka provides technical assistance, network management, and system maintenance. Their skilled IT professionals ensure that client systems operate smoothly, minimizing downtime and resolving technical issues promptly to maintain business continuity.
Website: accentura.com
Google Rating: 4.3/5
21. Eurocenter DDC
Overview: Eurocenter DDC specializes in data processing, document management, and IT outsourcing services, dedicated to delivering accurate and reliable solutions to their clients. Their expertise helps businesses manage critical information efficiently and maintain smooth IT operations.
Their data processing services involve collecting, organizing, and analyzing data to ensure it is accurate, accessible, and actionable. Eurocenter DDC uses advanced technologies and methodologies to handle large volumes of data, transforming it into valuable insights that drive informed decision-making.
In the realm of document management, Eurocenter DDC offers comprehensive solutions for digitizing, storing, and managing documents. Their services include document scanning, indexing, and secure storage, enabling clients to streamline workflows, enhance accessibility, and improve compliance with regulatory requirements.
Website: eurocenterddc.com
Google Rating: 4.3/5
22. DirectFN
Overview: DirectFN is a leading provider of financial technology and market data solutions, offering specialized IT and BPO services to financial institutions globally. Their expertise enables clients to leverage advanced technology for enhanced financial operations and informed decision-making.
Their financial technology solutions include advanced trading platforms, real-time market data feeds, and analytical tools designed to meet the specific needs of financial institutions. DirectFN’s innovative products help clients navigate the complexities of financial markets, providing accurate and timely information essential for making strategic investment decisions.
Website: directfn.com
Google Rating: 4.3/5
23. hSenid Business Solutions
Overview: hSenid Business Solutions is a distinguished provider of human resource information systems (HRIS) and IT outsourcing services, dedicated to delivering innovative HR solutions that streamline and enhance human resource management for organizations.
Their HRIS offerings include comprehensive software solutions designed to manage various aspects of HR functions, such as recruitment, payroll, performance management, employee self-service, and analytics. hSenid’s HRIS platforms are user-friendly, customizable, and scalable, ensuring that they meet the unique needs of both small businesses and large enterprises. These solutions help organizations improve efficiency, reduce administrative burdens, and make data-driven HR decisions.
Website: hsenidbiz.com
Google Rating: 4.4/5
24. MQ Soft Pvt Ltd
Overview: MQ Soft Pvt Ltd is a specialized provider of software development outsourcing and IT services, dedicated to offering tailored solutions that meet the specific needs of their clients. Their expertise spans various industries, ensuring that they can deliver customized and effective technology solutions.
Their software development services include custom software design and development, mobile app development, web application development, and software testing. MQ Soft Pvt Ltd employs a team of skilled developers who utilize the latest technologies and methodologies to create high-quality software solutions that align with client goals and requirements.
Website: mqsoft.lk
Google Rating: 4.2/5
25. Epic Technology Group
Overview: Epic Technology Group is a leading provider of IT solutions and services, specializing in software development and business process outsourcing (BPO). They are committed to innovation and technological advancements, delivering cutting-edge solutions that drive business transformation and efficiency.
Their software development services encompass custom software creation, mobile and web application development, enterprise solutions, and software maintenance. Epic Technology Group leverages the latest technologies and agile methodologies to develop robust, scalable, and user-centric software that meets the specific needs of its clients across various industries.
Website: epictechnology.lk
Google Rating: 4.5/5
Why Consider Outsourcing in Sri Lanka?
In today’s fast-paced business environment, companies are constantly seeking ways to stay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing. But why exactly should businesses consider outsourcing their operations? Here are several compelling reasons:
1. Cost Efficiency
Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.
2. Access to Expertise
Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether it’s IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.
3. Focus on Core Competencies
By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.
4. Scalability and Flexibility
Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.
5. Risk Management
Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.
6. Innovation and Technology
Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without the need to make substantial investments themselves. This can lead to improved efficiency, better data analytics, and enhanced customer experiences.
7. Time Savings
Outsourcing allows businesses to save valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.
Understanding Outsourcing with Stealth Agents
Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.
In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.
The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.
Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.
Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.
Conclusion
Sri Lanka has emerged as a formidable force in the global BPO industry, driven by its strategic location, highly educated workforce, and strong emphasis on technology and innovation.
The top 25 BPO companies in Sri Lanka highlighted in this blog exemplify the nation’s commitment to excellence and its growing reputation as a preferred outsourcing destination.
The impressive growth rate of 20% annually in Sri Lanka’s IT-BPO sector, supported by a multilingual workforce and robust educational system, underscores the country’s potential to meet diverse international client needs.
Government initiatives, including favorable policies and investments in technological infrastructure, have created a thriving environment for BPO companies.
These leading BPO firms in Sri Lanka excel in customer service, technical support, IT outsourcing, and financial services, setting benchmarks for quality and innovation.
Their success stories showcase Sri Lanka’s ability to deliver exceptional value and drive global business growth.