Helpdesk Support That Scales With You
Scope of Work
What Your VA Handles
Our helpdesk virtual assistants manage tickets, resolve common issues, and maintain your knowledge base so your support team stays efficient and your customers stay happy.
- Ticket Management
- First-Level Support
- Knowledge Base Maintenance
- Escalation Management
- SLA Monitoring
- Reporting & Analytics
Why It Works
Built for Results
ITSM Knowledge
Our VAs understand IT service management principles and helpdesk best practices.
Platform Expertise
Proficient in Zendesk, Freshdesk, Jira Service Management, ServiceNow, and other helpdesk platforms.
Process-Oriented
Systematic ticket handling with consistent categorization, routing, and escalation workflows.
Scalable Support
Ramp up helpdesk capacity quickly without the time and cost of hiring full-time agents.
Simple Process
How It Works
From your first call to your VA starting work, the whole process takes less than 48 hours.
Our Track Record
Why Stealth Agents
Every Stealth Agent passes multi-stage screening including skills testing, background checks, and communication evaluation. We reject over 99% of applicants so you only work with professionals who are ready to contribute from day one.
Client Reviews
What Our Clients Say
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
Chad Sublet
Business Owner
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
Erika Giron
CEO, Horizon Pacific Staffing
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
Alex Behrens
Client since Oct 2024
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
Aisha Wonderfull
CEO, Publishing Startup
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
Owen Hone
Multiple Hire Client
“Great communication, efficient and proactive assistant, visible business growth.”
Sarah Jacoby
Client
“The team learned my brand and goals and transformed my business. My dream team.”
Martine Cadet
Client
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
Chad Sublet
Business Owner
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
Erika Giron
CEO, Horizon Pacific Staffing
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
Alex Behrens
Client since Oct 2024
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
Aisha Wonderfull
CEO, Publishing Startup
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
Owen Hone
Multiple Hire Client
“Great communication, efficient and proactive assistant, visible business growth.”
Sarah Jacoby
Client
“The team learned my brand and goals and transformed my business. My dream team.”
Martine Cadet
Client
“We especially appreciate how diligent and pleasant Evy is. True pros.”
Rich Cochran
Client
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
George Assi
2-Year Partner
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
Lee Maasen
Business Owner
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
Kevin Carabajal
Client
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
Lynda Sunshine West
Client
“The easiest VA onboarding process. Communicative and helpful throughout.”
McKay Jaeckel
First-Time Hire
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
Evan
Long-Term Client
“We especially appreciate how diligent and pleasant Evy is. True pros.”
Rich Cochran
Client
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
George Assi
2-Year Partner
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
Lee Maasen
Business Owner
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
Kevin Carabajal
Client
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
Lynda Sunshine West
Client
“The easiest VA onboarding process. Communicative and helpful throughout.”
McKay Jaeckel
First-Time Hire
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
Evan
Long-Term Client
Common Questions
Frequently Asked Questions
Ready to Hire a Helpdesk Virtual Assistant Services?
Free 30-minute consultation. Matched with a pre-vetted assistant within 48 hours. Book a call to get started.