Top 30 BPO Companies in Romania

Companies outsourcing to Romania tend to move faster than those trying to do everything in-house.

BPO companies in Romania are rapidly growing due to the country’s skilled workforce and cost-effective solutions. Romania ranks 1st in Europe and 6th globally for certified IT specialists per 1,000 inhabitants, and with over 220,000 IT professionals and 300+ outsourcing providers, the country has become the 2nd most popular BPO destination in Central and Eastern Europe. Eastern Europe’s outsourcing market grew 11% in 2024, with Romania among the regional leaders.

If you have been trying to hire locally for months and every candidate either costs too much or ghosts you after two interviews, Romania’s talent pool is worth a serious look.

Romania’s BPO sector stands out because so many workers speak multiple languages. A large portion of the workforce is fluent in English, German, French, and other European languages. The education system puts heavy emphasis on STEM fields, which keeps the talent pipeline full. Romania’s software industry revenue is expected to surpass $507 million in 2026, with a CAGR of 10.02% projected through 2029.

Romania sits inside the EU, which means easy access to major European markets and no regulatory headaches. The country is also becoming a hub for AI, fintech, cloud computing, and green technology.

Below you will find the top 30 BPO companies in Romania, covering customer support, IT services, and back-office operations. Whether you are looking for an outsourcing partner or researching the Romanian market, this list gives you a solid starting point.

Top 30 BPO companies in Romania

At Stealth Agents, we put this list together because we know how hard it is to find the right outsourcing partner. Whether you are a business owner evaluating options, a job seeker looking at employers, or an industry professional doing market research, this should save you time.

Top 30 BPO Companies in Romania

1. Stealth Agents

Overview:

Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.

Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, they have become a trusted partner for businesses across various industries.

Website: www.stealthagents.com

Google Rating: 4.8

2. TELUS International Europe

1. Overview: TELUS International Europe provides customer service, IT support, and digital transformation solutions. Its focus is on enhancing customer experience through advanced technology and skilled professionals. Its commitment to quality and innovation is widely recognized.

2. Website: telusinternational.com

3. Google Rating: 4.5

3. Stefanini Romania

1. Overview: Stefanini offers IT outsourcing, technical support, and digital transformation services. It leverages cutting-edge technology to drive business efficiency and growth, and its global footprint and expertise ensure reliable and scalable solutions.

2. Website: stefanini.com

3. Google Rating: 4.2

4. Wipro Technologies Romania

1. Overview: Wipro Technologies Romania provides comprehensive IT and BPO services, including customer support, software development, and data management. They emphasize innovation and high service standards to meet diverse business needs. Their robust infrastructure supports seamless operations.

2. Website: wipro.com

3. Google Rating: 4.1

5. Accenture Romania

1. Overview: Accenture offers various outsourcing services, including consulting, IT support, and business process services. Its focus is on digital transformation and delivering value through innovative solutions. Its reputation for excellence makes it a preferred partner globally.

2. Website: accenture.com

3. Google Rating: 4.4

6. Endava

1. Overview: Endava specializes in IT services, software development, and digital solutions. It works closely with clients to deliver customized, high-quality services that drive business success. Its strong focus on innovation and client satisfaction sets it apart.

2. Website: endava.com

3. Google Rating: 4.6

7. Sykes Enterprises Romania

1. Overview: Sykes provides customer care, technical support, and IT outsourcing services. Its focus is on enhancing customer experiences and improving operational efficiency. Its multilingual capabilities and advanced technology solutions are highly regarded.

2. Website: sykes.com

3. Google Rating: 4.3

8. Conectys

1. Overview: Conectys offers outsourced customer support, technical assistance, and content moderation services. It leverages multilingual teams and advanced technologies to deliver exceptional service. Its flexible and scalable solutions cater to various industries.

2. Website: conectys.com

3. Google Rating: 4.2

9. Arvato Romania

1. Overview: Arvato Romania provides customer service, IT support, and supply chain management services. Its focus is on delivering efficient and cost-effective solutions to enhance business operations. Its commitment to quality and client satisfaction is evident in its service delivery.

2. Website: arvato.com

3. Google Rating: 4.1

10. Genpact Romania

1. Overview: Genpact offers various BPO services, including finance and accounting, procurement, and IT services. They leverage advanced analytics and digital technologies to drive business transformation, and their expertise ensures high-quality service delivery.

2. Website: genpact.com

3. Google Rating: 4.2

11. Webhelp Romania

1. Overview: Webhelp Romania provides customer experience and business process outsourcing services. Its focus is on creating engaging experiences through innovative solutions and skilled professionals. Its global presence ensures consistent service standards.

2. Website: webhelp.com

3. Google Rating: 4.3

12. Global Remote Services (GRS)

1. Overview: GRS specializes in contact center services, including customer support and technical assistance. They offer multilingual support and utilize advanced technology to deliver high-quality services. Their commitment to client satisfaction is a key driver of their success.

2. Website: grs.ro

3. Google Rating: 4.1

13. Luxoft Romania

1. Overview: Luxoft provides IT outsourcing, software development, and digital transformation services. Its focus is on delivering innovative solutions that drive business growth and efficiency. Its expertise in various industries ensures tailored solutions for specific needs.

2. Website: luxoft.com

3. Google Rating: 4.4

14. Tech Mahindra Romania

1. Overview: Tech Mahindra offers comprehensive IT and BPO services, including customer support, technical assistance, and back-office operations. It leverages cutting-edge technology to deliver efficient and cost-effective solutions, and its global presence ensures reliable service coverage.

2. Website: techmahindra.com

3. Google Rating: 4.3

15. IBM Romania

1. Overview: IBM Romania provides IT services, consulting, and business process outsourcing. Its focus is on leveraging advanced technologies to drive digital transformation and business innovation. Its commitment to excellence makes it a trusted partner for many enterprises.

2. Website: ibm.com

3. Google Rating: 4.5

16. Veeam Software

1. Overview: Veeam specializes in IT outsourcing, data management, and cloud solutions. It helps businesses ensure data availability and disaster recovery, and its innovative products and services are highly valued by clients worldwide.

2. Website: veeam.com

3. Google Rating: 4.4

17. Edenred Romania

1. Overview: Edenred offers financial outsourcing services, focusing on employee benefits and expense management solutions. They provide efficient and innovative platforms to streamline financial processes, and their expertise ensures compliance and accuracy in service delivery.

2. Website: edenred.ro

3. Google Rating: 4.3

18. Accace Romania

1. Overview: Accace offers a range of BPO services, including accounting, payroll, and tax advisory services. They focus on delivering high-quality and compliant solutions to enhance business operations, and their extensive industry knowledge ensures tailored services.

2. Website: accace.com

3. Google Rating: 4.2

19. Sales Consulting

1. Overview: Sales Consulting offers HR outsourcing, recruitment, and business consultancy services. It focuses on matching businesses with the right talent and providing strategic advice to improve operations. Its commitment to quality and client satisfaction sets it apart.

2. Website: salesconsulting.ro

3. Google Rating: 4.1

20. UnifiedPost Romania

1. Overview: UnifiedPost provides financial, administrative, and document processing solutions. Its focus on digital transformation enhances business processes and improves efficiency. Its innovative approach ensures high-quality service delivery.

2. Website: unifiedpost.com

3. Google Rating: 4.3

21. EXLService Romania

1. Overview: EXLService offers BPO services, including analytics, finance and accounting, and operations management. They leverage advanced technology to deliver efficient and effective solutions, and their expertise in various sectors ensures tailored services.

2. Website: exlservice.com

3. Google Rating: 4.1

22. InCrys

1. Overview: InCrys provides IT outsourcing, software development, and technical support services. Its focus is on delivering innovative solutions that drive business growth and efficiency. Its dedication to quality and client satisfaction is highly regarded.

2. Website: incrys.com

3. Google Rating: 4.2

23. EPAM Systems Romania

1. Overview: EPAM Systems specializes in product development, digital platform engineering, and digital transformation. They work closely with clients to deliver customized solutions for specific business needs. Their commitment to innovation and excellence is widely recognized.

2. Website: epam.com

3. Google Rating: 4.5

24. Access

1. Overview: Access offers IT outsourcing, business process outsourcing, and digital transformation services. Its focus is on leveraging technology to drive business efficiency and innovation. Its client-centric approach ensures high-quality service delivery.

2. Website: accesa.eu

3. Google Rating: 4.3

25. Euroanswer

1. Overview: Euroanswer is a leading BPO company in Romania. It offers high-quality and tailored customer support services, specializing in multi-channel customer interactions and technical support. Its commitment to excellence and innovation sets it apart in the industry.

2. Website: euroanswer.co.uk

3. Google Rating: 4.5

26. ConnectOS

1. Overview: ConnectOS provides various outsourcing services, including IT support, customer service, and back-office operations. They focus on delivering innovative solutions to enhance business efficiency, and their global reach and expertise ensure reliable service delivery.

2. Website: connectos.co

3. Google Rating: 4.3

27. Valoris Center

1. Overview: Valoris Center specializes in customer support, telemarketing, and back-office services. It is known for its multilingual capabilities and high-quality service delivery. Its client-centric approach ensures tailored solutions for different industries.

2. Website: valoris.ro

3. Google Rating: 4.2

28. IntelligentBee

1. Overview: IntelligentBee offers customer support, technical assistance, and software development services. It emphasizes innovation and quality in its service delivery, and its team of skilled professionals ensures efficient and reliable solutions.

2. Website: intelligentbee.com

3. Google Rating: 4.4

29. PrimeSync

1. Overview: PrimeSync provides comprehensive outsourcing services, including IT support, customer care, and data management. It leverages advanced technologies to deliver cost-effective and efficient solutions. Its focus on client satisfaction drives its success.

2. Website: primesync.com

3. Google Rating: 4.3

30. P4B

1. Overview: P4B offers various BPO services, such as customer support, IT services, and back-office operations. They prioritize high-quality service and operational excellence. Their expertise spans multiple industries, ensuring customized solutions.

2. Website: p4b.ro

3. Google Rating: 4.2

Why Outsource to BPO Companies in Romania?

Romania has become one of the more popular outsourcing destinations in Europe. Here is why companies keep coming back.

1. Highly skilled workforce

Romania has a well-educated workforce with strong STEM programs. Universities turn out a steady stream of graduates with the technical skills BPO companies need.

2. Multilingual workforce

Many Romanians speak English, German, French, Italian, or Spanish fluently. If you serve European customers, the language coverage is hard to beat from a single location.

3. Cost efficiency

Labor costs are significantly lower than in Western Europe, but the quality of work holds up. That combination is the main reason companies outsource to Romania in the first place.

4. Solid tech infrastructure

Romania has fast internet, good telecom networks, and a growing tech ecosystem. The infrastructure is there to support remote teams without constant disruptions.

5. Time zone overlap with Western Europe and North America

Romania's time zone overlaps with both Western European and US East Coast business hours. That means real time collaboration without anyone working at 3 AM.

6. Business-friendly government policies

The Romanian government offers tax breaks and grants for IT and BPO companies. These incentives have attracted a lot of foreign investment and made it easier for outsourcing firms to set up operations.

7. Cultural compatibility

Romania shares enough cultural overlap with Western Europe and the US that collaboration tends to feel natural. Fewer misunderstandings, less friction.

8. Quality standards

Romanian BPO companies follow international standards and best practices. Many hold ISO certifications and stay current with new technology.

9. Stable economy

Romania's economy has been growing steadily, supported by foreign investment and a diverse industrial base. That stability matters when you are signing a multi-year outsourcing contract.

10. Wide range of services

Romanian BPO companies cover customer support, IT services, finance and accounting, human resources, and back-office operations. You can often outsource multiple functions to one provider instead of juggling several vendors.

Conclusion

Romania's BPO industry has earned its reputation through a skilled multilingual workforce, competitive pricing, and solid infrastructure.

The companies on this list cover everything from customer support to advanced IT services. If you need to outsource one function or several, Romania has providers that can handle it.

Looking for help to grow your business? The right BPO partner saves you time and money. Stealth Agents can support you with experienced virtual assistants. Get started today

Frequently Asked Questions

What are the minimum qualifications required to work at BPO companies in Romania?

Most BPO companies in Romania require a bachelor’s degree, fluency in English and another European language, and good computer skills. Many jobs prefer 1-2 years of experience in customer service or technical support. Specialized roles may need certifications in areas like IT, finance, or healthcare, depending on the job.

How much do BPO companies in Romania typically pay their employees?

Entry-level BPO jobs in Romania pay around 3,000-4,000 RON ($650-870 USD) per month as of 2026. Experienced workers earn 4,500-8,500 RON ($980-1,850 USD), while senior roles like team leads can make 9,000-16,000 RON ($1,960-3,480 USD). Pay depends on language skills, technical knowledge, night shifts, and bonuses. Wages have risen modestly alongside Romania's stable economic growth, though they remain highly competitive compared to Western Europe.

Which Romanian cities have the highest concentration of BPO companies?

Bucharest has the most BPO companies, followed by Cluj-Napoca, Timișoara, and Iași. Other growing hubs include Brașov, Constanța, and Craiova. These cities have good infrastructure, skilled graduates from local universities, and lower costs compared to Western Europe. The government also offers incentives for international companies.

What data security certifications do Romanian BPO companies maintain?

Top Romanian BPO companies follow strict security standards like ISO 27001 for data protection, SOC 2 for secure operations, and GDPR for EU privacy rules. Many also have certifications like PCI DSS for payment security, HIPAA for healthcare data, and ISO 9001 for quality management.

How do Romanian BPO companies handle different time zone requirements for global clients?

Romanian BPO companies work in shifts to cover different time zones. They offer 24/7 support for global clients, with afternoon and evening shifts for North America, full coverage for Europe during regular hours, and night shifts for Asia-Pacific. Some companies use a "follow-the-sun" model to ensure smooth handoffs between teams.

What is the typical contract length when outsourcing to Romanian BPO companies?

Contracts with Romanian BPO companies usually last 6 months to 5 years. Most start with 1-2 year agreements that can be renewed. Shorter trial projects (3-6 months) are available for new clients. Long-term contracts (3-5 years) often include better pricing, dedicated teams, and customized service agreements.

How quickly can Romanian BPO companies scale team size up or down?

Romanian BPO companies can increase team sizes in 2-4 weeks for common roles and 4-8 weeks for specialized jobs. Many keep a pool of trained workers and offer flexibility to scale teams by 20-50%. Seasonal increases, like for e-commerce or tax season, can be arranged with 30-60 days' notice.

What recruitment process do Romanian BPO companies use to hire virtual assistants?

Romanian BPO companies use a multi-step hiring process that includes resume screening, language tests, technical assessments, and interviews. They also check references, run background checks, and test job-specific skills. The process takes 2-3 weeks, followed by 1-4 weeks of training based on the job’s complexity.

Which industries receive the most support from Romanian BPO companies?

Romanian BPO companies mainly serve financial services, telecommunications, e-commerce, healthcare, automotive, and technology. Banking and fintech are the largest sectors, followed by customer support for retail and telecom. Other growing areas include healthcare administration, real estate, legal services, and digital marketing.

What performance metrics do Romanian BPO companies typically guarantee in their SLAs?

Romanian BPO companies usually promise 95-99% service availability, first call resolution rates of 70-85%, and email response times under 24 hours. They aim for customer satisfaction scores above 85% and quality accuracy rates of 90-95%. SLAs often include penalties for poor performance and bonuses for exceeding targets, with monthly reviews to track progress.