Virtual Assistant Tools: What VAs Use and What You Need to Provide

A skilled VA adapts to your tools - they do not require you to change your stack. The setup question is usually not "what tools does the VA need?" but "which of my existing tools do I need to give them access to?"

This guide covers the standard VA toolset by category, what clients should prepare before day one, and how to handle access securely.

Communication Tools

Most VA-client communication runs through two channels:

Async messaging (primary): Slack or Microsoft Teams. Creates a searchable record, allows file sharing, and lets both parties communicate across time zones without expecting immediate responses.

Email: For external-facing tasks, client communication, and formal handoffs. Your VA will likely need delegate access to your inbox or a shared alias.

Pick one async channel and stick to it. Distributing communication across Slack, WhatsApp, and email creates missed tasks and no-one-knows-who-owns-this ambiguity.

Task Management

Tool	Best For	Free Tier
Asana	Teams with multiple ongoing projects	Up to 10 users
Trello	Simple kanban workflows	Up to 10 boards
ClickUp	High-volume task environments	Unlimited tasks (storage limited)
Notion	Combined docs + task tracking	Personal free tier
Monday.com	Structured project pipelines	No free tier

Most VAs have experience with at least two of these. If you don't currently use a task manager, start with Asana or Trello - both have short learning curves.

File Storage and Document Access

Google Workspace and Microsoft 365 are the two standard environments. Your VA needs:

• Access to a shared drive or folder (not your personal root drive)
• Clear folder naming conventions before they start
• Explicit guidance on what they can create, edit, move, or delete

Set up a shared folder or team drive and grant your VA editor access to it. Do not give access to your entire personal Google Drive or OneDrive - scope access to what they actually need.

Email Access

For email management tasks, you have two options:

Delegate access (recommended): In Gmail, go to Settings > Accounts > Grant access to your account. Your VA can read, reply, and send as you without having your password. In Outlook, use the delegate feature under Account Settings.

Shared alias: Create a role-based inbox (assistant@yourdomain.com) and forward relevant emails there. Works well when you want to keep your primary inbox private.

Do not share your primary email password. Delegate access is more secure and can be revoked instantly.

Time Tracking

For hourly arrangements, time tracking is the billing mechanism. Two tools dominate:

Toggl Track - simple interface, good reporting, free for up to 5 users. VA logs time against projects you create; you pull reports at invoice time.

Clockify - free for unlimited users, includes invoicing features, integrates with Asana and Trello.

Setup takes 15 minutes: create a workspace, add the VA as a member, create projects that map to your main work categories (Admin, Research, Client Communication, etc.).

For monthly retainers, skip time tracking and use weekly output summaries instead - a brief list of what was completed, what is in progress, and any blockers. This is more useful than hour logs and takes the VA 10 minutes to write.

Calendar Access

Most VAs handling scheduling need read/write access to your calendar:

• Google Calendar: Share your calendar and grant "Make changes to events" permission
• Outlook: Delegate calendar access via Account Settings > Delegate Access

Set boundaries before you give access: which calendar (not your personal one if you use the same account for work), what types of events they can create, and whether they can accept invitations on your behalf.

Password and Credential Management

Never share passwords via email or chat. Use a shared vault:

Tool	Monthly Cost	Notes
1Password Teams	~$4/user	Best for business use, shared vaults
Bitwarden	Free / $3/user	Open source, audit logs on paid plan
LastPass Teams	~$4/user	Widely used, sharing dashboard

Add your VA to the shared vault with access only to the credentials they need. When the VA offboards, remove them from the vault - this revokes access to all shared passwords simultaneously.

Video Calls

For onboarding, weekly check-ins, and anything that benefits from real-time discussion:

• Zoom - standard for most businesses
• Google Meet - included in Google Workspace
• Microsoft Teams - included in Microsoft 365

No special setup required. Keep calls short: most VA-client relationships work well with a 15-30 minute weekly sync plus async communication the rest of the time.

Recommended Day-One Setup Checklist

Before your VA's first day:

• Slack or Teams channel created and invite sent
• Task manager access granted (Asana, Trello, or ClickUp)
• Shared Google Drive or OneDrive folder configured
• Email delegate access set up (or shared alias created)
• Calendar sharing enabled with appropriate permissions
• Password manager vault set up with relevant credentials
• Time tracking workspace created (hourly arrangements only)
• First-week task list created in the task manager

Completing this before day one means your VA can start contributing immediately instead of spending the first two days waiting for access.

Next Steps

For guidance on what tasks to delegate first, see the virtual assistant tasks guide.

To understand what a VA costs and how to structure payment, see the VA pricing guide.

Once tools are configured, the onboarding checklist walks through the first 30 days of working with a new VA.