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Top 30 BPO Companies in Romania

Top 30 BPO Companies in Romania

Romania has firmly established itself as a premier destination for business process outsourcing (BPO) in Europe, owing to its highly skilled workforce, competitive costs, and robust technological infrastructure. In 2023, Romania’s BPO industry was valued at over €2 billion, with an impressive annual growth rate of 10%. This growth trajectory is supported by the country’s focus on innovation and quality, making it a preferred outsourcing hub for global companies.

Romania’s BPO sector is distinguished by its multilingual capabilities, with a significant portion of the workforce fluent in English, German, French, and other major European languages. This linguistic proficiency, combined with a strong educational system emphasizing STEM (science, technology, engineering, and mathematics) fields, ensures a steady supply of highly competent professionals.

Additionally, Romania’s strategic location within the European Union offers seamless access to major markets, enhancing its appeal as an outsourcing destination.

In this blog, we will spotlight the top 30 BPO companies in Romania leading the way in delivering exceptional outsourcing services. From customer support and IT services to back-office operations and beyond, these companies exemplify excellence, innovation, and reliability. Whether you are a business looking to optimize operations or an investor seeking opportunities in a dynamic market, this list will provide valuable insights into Romania’s top BPO providers.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 30 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 30 BPO Companies in Romania

1. CGS (Computer Generated Solutions) Romania

    • Overview: CGS Romania offers a wide range of services including customer support, technical support, and IT outsourcing. They are known for their high-quality service delivery and innovative solutions tailored to client needs. Their multilingual support capabilities cater to global clients.
    • Website: cgsinc.com
    • Google Rating: 4.3

2. TELUS International Europe

    • Overview: TELUS International Europe provides customer service, IT support, and digital transformation solutions. They focus on enhancing customer experience through advanced technology and skilled professionals. Their commitment to quality and innovation is widely recognized.
    • Website: telusinternational.com
    • Google Rating: 4.5

3. Stefanini Romania

    • Overview: Stefanini offers IT outsourcing, technical support, and digital transformation services. They leverage cutting-edge technology to drive business efficiency and growth. Their global footprint and expertise ensure reliable and scalable solutions.
    • Website: stefanini.com
    • Google Rating: 4.2

4. Wipro Technologies Romania

    • Overview: Wipro Technologies Romania provides comprehensive IT and BPO services, including customer support, software development, and data management. They emphasize innovation and high service standards to meet diverse business needs. Their robust infrastructure supports seamless operations.
    • Website: wipro.com
    • Google Rating: 4.1

5. Accenture Romania

    • Overview: Accenture offers a range of outsourcing services, including consulting, IT support, and business process services. They focus on digital transformation and delivering value through innovative solutions. Their reputation for excellence makes them a preferred partner globally.
    • Website: accenture.com
    • Google Rating: 4.4

6. Endava

    • Overview: Endava specializes in IT services, software development, and digital solutions. They work closely with clients to deliver customized, high-quality services that drive business success. Their strong focus on innovation and client satisfaction sets them apart.
    • Website: endava.com
    • Google Rating: 4.6

7. Sykes Enterprises Romania

    • Overview: Sykes provides customer care, technical support, and IT outsourcing services. They focus on enhancing customer experiences and improving operational efficiency. Their multilingual capabilities and advanced technology solutions are highly regarded.
    • Website: sykes.com
    • Google Rating: 4.3

8. Conectys

    • Overview: Conectys offers outsourced customer support, technical assistance, and content moderation services. They leverage multilingual teams and advanced technologies to deliver exceptional service. Their flexible and scalable solutions cater to various industries.
    • Website: conectys.com
    • Google Rating: 4.2

9. Arvato Romania

    • Overview: Arvato Romania provides customer service, IT support, and supply chain management services. They focus on delivering efficient and cost-effective solutions to enhance business operations. Their commitment to quality and client satisfaction is evident in their service delivery.
    • Website: arvato.com
    • Google Rating: 4.1

10. Genpact Romania

    • Overview: Genpact offers a wide range of BPO services, including finance and accounting, procurement, and IT services. They leverage advanced analytics and digital technologies to drive business transformation. Their expertise ensures high-quality service delivery.
    • Website: genpact.com
    • Google Rating: 4.2

11. Webhelp Romania

    • Overview: Webhelp Romania provides customer experience and business process outsourcing services. They focus on creating engaging experiences through innovative solutions and skilled professionals. Their global presence ensures consistent service standards.
    • Website: webhelp.com
    • Google Rating: 4.3

12. Global Remote Services (GRS)

    • Overview: GRS specializes in contact center services, including customer support and technical assistance. They offer multilingual support and utilize advanced technology to deliver high-quality services. Their commitment to client satisfaction is a key driver of their success.
    • Website: grs.ro
    • Google Rating: 4.1

13. Luxoft Romania

    • Overview: Luxoft provides IT outsourcing, software development, and digital transformation services. They focus on delivering innovative solutions that drive business growth and efficiency. Their expertise in various industries ensures tailored solutions for specific needs.
    • Website: luxoft.com
    • Google Rating: 4.4

14. Tech Mahindra Romania

    • Overview: Tech Mahindra offers comprehensive IT and BPO services, including customer support, technical assistance, and back-office operations. They leverage cutting-edge technology to deliver efficient and cost-effective solutions. Their global presence ensures reliable service coverage.
    • Website: techmahindra.com
    • Google Rating: 4.3

15. IBM Romania

    • Overview: IBM Romania provides IT services, consulting, and business process outsourcing. They focus on leveraging advanced technologies to drive digital transformation and business innovation. Their commitment to excellence makes them a trusted partner for many enterprises.
    • Website: ibm.com
    • Google Rating: 4.5

16. Veeam Software

    • Overview: Veeam specializes in IT outsourcing, data management, and cloud solutions. They help businesses ensure data availability and disaster recovery. Their innovative products and services are highly valued by clients worldwide.
    • Website: veeam.com
    • Google Rating: 4.4

17. Edenred Romania

    • Overview: Edenred offers financial outsourcing services, focusing on employee benefits and expense management solutions. They provide efficient and innovative platforms to streamline financial processes. Their expertise ensures compliance and accuracy in service delivery.
    • Website: edenred.ro
    • Google Rating: 4.3

18. Accace Romania

    • Overview: Accace provides a range of BPO services, including accounting, payroll, and tax advisory. They focus on delivering high-quality and compliant solutions to enhance business operations. Their extensive industry knowledge ensures tailored services.
    • Website: accace.com
    • Google Rating: 4.2

19. Sales Consulting

    • Overview: Sales Consulting offers HR outsourcing, recruitment, and business consultancy services. They focus on matching businesses with the right talent and providing strategic advice to improve operations. Their commitment to quality and client satisfaction sets them apart.
    • Website: salesconsulting.ro
    • Google Rating: 4.1

20. UnifiedPost Romania

    • Overview: UnifiedPost provides financial administrative services and document processing solutions. They focus on digital transformation to enhance business processes and improve efficiency. Their innovative approach ensures high-quality service delivery.
    • Website: unifiedpost.com
    • Google Rating: 4.3

21. EXLService Romania

    • Overview: EXLService offers BPO services including analytics, finance and accounting, and operations management. They leverage advanced technology to deliver efficient and effective solutions. Their expertise in various sectors ensures tailored services.
    • Website: exlservice.com
    • Google Rating: 4.1

22. InCrys

    • Overview: InCrys provides IT outsourcing, software development, and technical support services. They focus on delivering innovative solutions that drive business growth and efficiency. Their dedication to quality and client satisfaction is highly regarded.
    • Website: incrys.com
    • Google Rating: 4.2

23. EPAM Systems Romania

    • Overview: EPAM Systems specializes in product development, digital platform engineering, and digital transformation. They work closely with clients to deliver customized solutions that meet specific business needs. Their commitment to innovation and excellence is widely recognized.
    • Website: epam.com
    • Google Rating: 4.5

24. Accesa

    • Overview: Accesa offers IT outsourcing, business process outsourcing, and digital transformation services. They focus on leveraging technology to drive business efficiency and innovation. Their client-centric approach ensures high-quality service delivery.
    • Website: accesa.eu
    • Google Rating: 4.3

25. Euroanswer

    • Overview: Euroanswer is a leading BPO company in Romania, offering high-quality and tailored customer support services. They specialize in multi-channel customer interactions and technical support. Their commitment to excellence and innovation sets them apart in the industry.
    • Website: euroanswer.co.uk
    • Google Rating: 4.5

26. ConnectOS

    • Overview: ConnectOS provides a range of outsourcing services, including IT support, customer service, and back-office operations. They focus on delivering innovative solutions to enhance business efficiency. Their global reach and expertise ensure reliable service delivery.
    • Website: connectos.co
    • Google Rating: 4.3

27. Valoris Center

    • Overview: Valoris Center specializes in customer support, telemarketing, and back-office services. They are known for their multilingual capabilities and high-quality service delivery. Their client-centric approach ensures tailored solutions for different industries.
    • Website: valoris.ro
    • Google Rating: 4.2

28. IntelligentBee

    • Overview: IntelligentBee offers customer support, technical assistance, and software development services. They emphasize innovation and quality in their service delivery. Their team of skilled professionals ensures efficient and reliable solutions.
    • Website: intelligentbee.com
    • Google Rating: 4.4

29. PrimeSync

    • Overview: PrimeSync provides comprehensive outsourcing services, including IT support, customer care, and data management. They leverage advanced technologies to deliver cost-effective and efficient solutions. Their focus on client satisfaction drives their success.
    • Website: primesync.com
    • Google Rating: 4.3

30. P4B

    • Overview: P4B offers a variety of BPO services, such as customer support, IT services, and back-office operations. They prioritize high-quality service and operational excellence. Their expertise spans multiple industries, ensuring customized solutions.
    • Website: p4b.ro
    • Google Rating: 4.2

Why Outsource to BPO Companies in Romania?

Outsourcing to business process outsourcing (BPO) companies in Romania offers numerous advantages, making it an increasingly popular choice for businesses worldwide. Here are some compelling reasons to consider Romania for your outsourcing needs:

1. Highly Skilled Workforce

Romania boasts a well-educated and highly skilled workforce. The country is known for its strong emphasis on education, particularly in STEM (science, technology, engineering, and mathematics) fields. This ensures a steady supply of professionals with the technical expertise required to deliver high-quality BPO services.

2. Multilingual Capabilities

One of Romania’s key strengths is its multilingual workforce. A significant portion of the population is fluent in English, German, French, Italian, Spanish, and other major European languages. This linguistic diversity facilitates seamless communication and enhances the ability to serve international clients effectively.

3. Cost Efficiency

Romania offers a cost-effective alternative to many Western European countries without compromising on quality. Competitive labor costs, combined with high service standards, allow businesses to achieve substantial cost savings. This cost efficiency is particularly attractive for companies looking to optimize their budgets while maintaining excellent service delivery.

4. Technological Infrastructure

Romania has made significant investments in its technological infrastructure. The country enjoys reliable high-speed internet connectivity, advanced telecommunications networks, and a growing tech ecosystem. These technological advancements support the efficient delivery of BPO services and ensure minimal disruptions.

5. Strategic Location

Located in Eastern Europe, Romania provides a strategic advantage with its proximity to major European markets. The country’s time zone overlap with both Western Europe and North America facilitates real-time collaboration and customer support, making it an ideal outsourcing destination for businesses operating in these regions.



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6. Favorable Business Environment

Romania offers a favorable business environment, characterized by a stable economy and supportive government policies. The government has implemented various incentives to attract foreign investment, including tax breaks and grants for companies in the IT and BPO sectors. This supportive climate enhances the overall attractiveness of Romania as an outsourcing destination.

7. Cultural Compatibility

Romania’s cultural affinity with Western Europe and the United States ensures smooth collaboration and understanding. This cultural compatibility reduces the risk of misunderstandings and fosters stronger working relationships between clients and BPO providers.

8. Focus on Quality and Innovation

Romanian BPO companies are known for their commitment to quality and innovation. They adhere to international standards and best practices, ensuring that clients receive top-notch solutions. The focus on continuous improvement and the adoption of cutting-edge technologies further enhance the value of outsourcing to Romania.

9. Stable Economic Growth

Romania’s economy has been experiencing stable growth, supported by a diverse industrial base and increasing foreign investment. This economic stability provides a reliable foundation for BPO companies to thrive and expand, offering clients a secure and dependable outsourcing partner.

10. Comprehensive Service Offerings

Romanian BPO companies provide a wide range of services, including customer support, IT services, finance and accounting, human resources, and back-office operations. This versatility allows businesses to outsource multiple functions to a single provider, streamlining their operations and improving efficiency.

In conclusion, outsourcing to BPO companies in Romania offers a unique blend of cost savings, skilled labor, technological support, and strategic advantages. By leveraging Romania’s strengths, businesses can enhance their operational efficiency, drive innovation, and achieve sustainable growth in a competitive global market.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

 

Conclusion

Romania’s BPO industry stands out as a beacon of excellence, driven by a highly skilled and multilingual workforce, competitive costs, and robust technological infrastructure.

 

The top 30 BPO companies in Romania exemplify the country’s strengths, offering a wide range of services that cater to the diverse needs of global businesses. These companies are not only adept at delivering high-quality solutions but also committed to innovation and continuous improvement.



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Whether you are looking to enhance your customer support, streamline back-office operations, or leverage advanced IT services, Romania’s leading BPO firms provide reliable and efficient outsourcing solutions.

 

 

Their strategic location, cultural compatibility, and strong focus on quality make Romania a premier destination for outsourcing.

 

By partnering with these top BPO companies, businesses can achieve operational efficiency, cost savings, and sustainable growth in a competitive global market.

 

In summary, the top 30 BPO companies in Romania represent the best in the industry, ready to meet the challenges of today’s business environment and drive success for their clients. Explore the opportunities that these exceptional firms offer and discover why Romania is a top choice for outsourcing.

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