Top 25 BPO Companies in Ethiopia – East Africa’s Emerging Outsourcing Hub

Thanks to its strategic location, skilled workforce, and growing economic stability, Ethiopia is quickly becoming a promising hub for business process outsourcing (BPO). The Ethiopian Investment Commission reports a rapid rise in the BPO sector, driven by increased foreign investments and new job opportunities, making it attractive to BPO companies worldwide and even BPO companies in the USA.

 

One of Ethiopia’s biggest advantages is its young and educated population, with a median age of just 19. Many graduates from universities and training centers are skilled and fluent in languages like English and French, making them ideal candidates for BPO roles.

 

Supported by government-backed policies, improved internet connectivity, and other infrastructure investments, Ethiopia is earning its place as a rising star in the industry alongside the top 10 companies in Ethiopia.

 

 

What is the biggest company in Ethiopia?

The biggest company in Ethiopia is Ethio Telecom, the state-owned telecommunications giant.

 

It dominates the market, providing millions with mobile, internet, and fixed-line services, making it a key player in the country’s economy.

 

 

Businesses, including advertising companies in Ethiopia and those managing accounting for companies in Ethiopia, rely heavily on its services to function efficiently.

 

 

Call center outsourcing businesses and foreign call centers often depend on Ethiopia’s infrastructure for precise and reliable communication.

 

 

Entrepreneurs seeking the most profitable business in Ethiopia often explore tech-driven sectors that benefit from the company’s widespread coverage.

 

 

Profitable businesses in Ethiopia also thrive through strong connectivity, which supports smoother customer interactions for industries offering services like calling Ethiopia or options to call Ethiopia effectively.

 

 

Ethio Telecom’s significant role extends to facilitating everyday transactions, enhancing communication, and supporting local businesses aiming to meet global standards.

 

5 Profitable Business Opportunities in Ethiopia

1. Accounting Services for Companies in Ethiopia

The demand for accounting services is growing fast.

 

Small and medium-sized businesses often seek reliable professionals to handle financial transactions, tax filings, and audits.

 

Providing accounting for companies in Ethiopia allows firms to focus on growth while ensuring compliance with local regulations.

 

This business is both sustainable and essential, as most organizations require financial Expertise regardless of their size.

 

With Expertise and a consistent client base, it is one of the most profitable businesses in Ethiopia.

2. Advertising Companies in Ethiopia

The advertising industry in Ethiopia is promising, especially as marketing efforts continue to grow with the expanding economy.

 

 

Companies seek creative ways to promote their products and services, creating a demand for firms that develop impactful campaigns.

 

 

Starting an advertising company in Ethiopia can be lucrative, especially if you offer services such as digital marketing, content creation, and event promotions.

 

 

Businesses that operate in competitive markets consistently invest in advertising, ensuring repeat clients.

 

 

This sector is ideal for those with innovative ideas and strong communication skills.

3. Call Center Outsourcing Business

Starting a call center outsourcing business in Ethiopia is appealing due to low operating costs and a large multilingual talent pool.

 

 

Many foreign call centers are beginning to explore the Ethiopian market for cost-effective and reliable services.

 

 

With the global outsourcing industry worth billions, this business has significant potential to generate consistent revenue.

 

 

Companies looking to scale customer support can benefit from accessible outsourcing in Ethiopia.

 

 

 

Reliable tools for managing calls to Ethiopia and calling Ethiopia make this venture easier to execute.

4. Import and Distribution of Consumer Goods

The need for everyday essentials like food, beverages, and electronics drives the import and distribution market.

 

 

Investors who tap into this business link international suppliers to the Ethiopian market, ensuring steady profits.

 

 

Importers often build strong networks to distribute goods across various regions, making it a profitable business in Ethiopia for those with effective logistics strategies.

 

 

Rising consumer demands offer ample opportunities for growth in urban and rural areas.

 

 

This field is ideal for entrepreneurs who are familiar with supply chain management.

5. Agro-Processing and Export

Agriculture is one of Ethiopia’s primary economic drivers, providing opportunities to add value through agro-processing.

 

 

Businesses that process and export products like coffee, spices, or sesame seeds often find global buyers willing to pay premium prices.

 

Entrepreneurs can create a scalable business model by building partnerships with farmers and focusing on quality standards.

 

 

This sector ranks among the most profitable businesses in Ethiopia because it helps feed the growing international demand.

 

 

Combining traditional farming practices with modern processing methods can further enhance profitability.

 

 

These opportunities showcase diverse industries where persistent efforts and strategic planning can lead to long-term success.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success.

 

Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top BPO Companies in Ethiopia

1. Stealth Agents

 

Overview:

Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.

Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, they have become a trusted partner for businesses across various industries.

Website: www.stealthagents.com

Google Rating: 4.8

2. Gebeya Inc.

Overview:  Gebeya Inc. is a leading talent marketplace that connects businesses with skilled professionals in software development, IT support, and various Business Process Outsourcing (BPO) services. By leveraging a network of highly qualified experts, Gebeya focuses on delivering high-quality and scalable solutions designed to enhance business operations and drive success.

In software development, Gebeya connects businesses with top-tier developers specializing in creating custom software solutions. These professionals are adept at handling the entire development lifecycle—from initial concept and design to development, testing, deployment, and maintenance. By focusing on each client’s unique needs, Gebeya ensures that its software solutions are robust, scalable, and secure, aligning perfectly with business objectives and driving operational efficiency.

Website: gebeya.com

Google Rating: 4.5/5

3. Kifiya Financial Technology

Overview: Kifiya Financial Technology is a leading provider of Business Process Outsourcing (BPO) services, specializing in financial technology solutions such as electronic payments and mobile banking. Committed to improving financial inclusion, Kifiya leverages innovative technologies and efficient service delivery to empower businesses and individuals.

Kifiya offers comprehensive solutions in electronic payments that facilitate secure and seamless transactions. Their services include developing and managing payment platforms, integrating various payment methods, and ensuring compliance with industry standards and regulations. By providing robust electronic payment solutions, Kifiya helps businesses enhance their transaction efficiency, reduce operational costs, and offer greater convenience to their customers.

Website: kifiya.com

Google Rating: 4.3/5

4. eTech S.C.

Overview: eTech S.C. is a distinguished IT solutions, software development, and Business Process Outsourcing (BPO) services provider. Renowned for their innovative approach, eTech delivers high-quality solutions tailored to meet the specific needs of their clients, helping businesses enhance their technological capabilities and achieve operational excellence.

In IT solutions, eTech offers comprehensive services encompassing system integration, network management, cybersecurity, and IT consulting. Their team of skilled professionals utilizes the latest technologies and best practices to ensure client IT infrastructures are robust, secure, and scalable. By focusing on each business’s unique requirements, eTech helps organizations optimize their IT operations, improve efficiency, and reduce costs.

Website: etechsc.com

Google Rating: 4.3/5

5. Zeleman Communications, Advertising & Production

Overview: Zeleman Communications, Advertising & Production is a premier provider of Business Process Outsourcing (BPO) services, specializing in digital marketing, advertising, and media production. By offering comprehensive communication solutions, Zeleman helps businesses enhance their brand presence and drive engagement across various platforms.

In digital marketing, Zeleman delivers end-to-end services, including social media management, search engine optimization (SEO), content marketing, email campaigns, and online advertising. Their team of digital marketing experts uses data-driven strategies and the latest tools to create effective campaigns that resonate with target audiences. By focusing on measurable results, Zeleman ensures that their digital marketing efforts increase brand visibility and drive conversions and business growth.

Website: zeleman.com

Google Rating: 4.4/5

 

6. Moon Ethiopia

Overview: BlueMoon is an accelerator that provides BPO services to start-ups, including business support, mentorship, and operational assistance. Its focus is on fostering innovation and growth among new ventures.

Website: bluemoonethiopia.com

Google Rating: 4.2/5

7. Africom Technologies

Overview: Africom Technologies is a leading provider specializing in IT support, software development, and Business Process Outsourcing (BPO) services. By delivering tailored solutions, it enhances business efficiency and productivity, helping organizations streamline their operations and achieve their strategic goals.

Africom Technologies offers comprehensive IT support services, including helpdesk support, network management, system maintenance, and cybersecurity. Our team of experienced IT professionals ensures that client IT infrastructures are robust, secure, and efficient. By implementing proactive monitoring and timely issue resolution, Africom Technologies helps businesses minimize downtime and maintain optimal performance, allowing them to focus on core business activities.

Website: africomtech.net

Google Rating: 4.3/5

8.     sit

Overview: Apposit is a distinguished provider specializing in software development and IT outsourcing services. It delivers innovative tech solutions to diverse global clients.     For its commitment to high-quality service delivery and client satisfaction, Apposit helps businesses overcome technological challenges and achieve their strategic objectives.

In the realm of software development, Apposit offers comprehensive services that encompass the entire development lifecycle—from initial concept and design to development, testing, deployment, and maintenance. Our team of skilled developers utilizes the latest technologies and agile methodologies to create innovative and reliable custom software solutions. Focusing on each client’s unique needs, Apposit ensures that their software solutions align perfectly with business goals, driving operational efficiency and growth.

Website: apposit.com

Google Rating: 4.4/5

9.     overse

Overview: Microverse is an innovative online school that also offers Business Process Outsourcing (BPO) services, specializing in IT support and software development. Connecting developers with global opportunities, Microverse emphasizes skill development and quality, helping businesses access top-tier technical Expertise while fostering the development of skilled professionals.

As an online school, Microverse focuses on training developers through a rigorous and immersive curriculum that covers essential skills in software development and coding. IT support: Their education model is designed to prepare students for real-world challenges by providing hands-on experience and personalized mentorship. This approach ensures that graduates are highly skilled, adaptable, and ready to contribute effectively to their employers from day one.

Website: microverse.org

Google Rating: 4.5/5

10.     

Overview: Ride is a premier provider of transportation and logistics solutions complemented by Business Process Outsourcing (BPO) services such as customer support and IT integration. Focusing on streamlining operations and improving efficiency, rIDE helps businesses optimize their logistical processes and enhance overall operational performance.

In the transportation and logistics sector, rIDE delivers comprehensive solutions designed to meet the diverse needs of businesses.     r services include fleet management, route optimization, supply chain management, and real-time tracking.     By leveraging advanced technologies and data analytics, rIDE ensures that logistical operations are efficient, cost-effective, and reliable. Results in reduced transit times, lower operational costs, and improved business service delivery.

 

Website: ride.com.et

Google Rating: 4.2/5

11.     tup

Overview: Smartup is a dynamic provider specializing in digital marketing, IT support, and Business Process Outsourcing (BPO) services.   Known for delivering innovative and effective solutions, Smartup focuses on customizing its services to meet each client’s specific needs, ultimately enhancing business performance and driving success.

Smartup offers a comprehensive suite of digital marketing services to boost online presence and engagement. These services include social media management, search engine optimization (SEO), content marketing, email campaigns, and online advertising. Using data-driven strategies and the latest tools, Smartup creates customized marketing campaigns that resonate with target audiences, increase brand visibility, and drive conversions.

Website: smartup.com.et

Google Rating: 4.3/5

12.     ooTec

Overview:

AhadooTec is a leading provider specializing in software development, IT consulting, and Business Process Outsourcing (BPO) services.    Widely recognized for its Expertise in software solutions tailored to meet specific client requirements, AhadooTec helps businesses optimize their technological infrastructure and achieve their strategic goals.

AhadooTec offers comprehensive services covering the entire development lifecycle—from initial concept and design to development, testing, deployment, and maintenance.     Our team of skilled developers utilizes the latest technologies and agile methodologies to create innovative and reliable custom software solutions.     Focusing on each client’s unique needs and challenges, AhadooTec ensures that its software solutions align perfectly with business objectives, driving efficiency and growth.

Website: ahadootec.com

Google Rating: 4.4/5

13.     t Health

Overview: Orbit Health is a leading provider specializing in healthcare IT solutions and Business Process Outsourcing (BPO) services, including medical billing, coding, and e-health support.   Leveraging innovative Technology, Orbit Health aims to enhance healthcare delivery, improve operational efficiency, and ensure high-quality patient care.

In healthcare IT solutions, Orbit Health offers comprehensive services designed to meet the complex needs of healthcare providers.     The services include electronic health record (EHR) systems, healthcare information systems, patient management software, and data analytics.     Our team of skilled IT professionals works closely with healthcare organizations to develop custom solutions that streamline administrative processes, enhance data accuracy, and ensure compliance with regulatory standards.     Implementing robust and scalable IT systems, Orbit Health helps healthcare providers optimize operations and improve patient outcomes.

Website: orbithealth.io

Google Rating: 4.3/5

14.     yahub

Overview: Gebeyahub is a multifaceted company operating an e-commerce platform that provides Business Process Outsourcing (BPO) services, including customer support and logistics management.      a mission to optimize online business operations, Gebeyahub helps businesses streamline their processes, enhance customer experiences, and achieve greater operational efficiency.

As an e-commerce platform, Gebeyahub offers a comprehensive solution for businesses looking to sell products and services online. The platform is designed to be user-friendly, scalable, and secure, providing businesses with the tools to manage their online stores effectively. Features include inventory management, payment processing, product categorization, and analytics. By leveraging Gebeyahub’s e-commerce platform, businesses can expand their reach, boost sales, and gain valuable insights into customer behavior and market trends.

Website: gebeyahub.com

Google Rating: 4.2/5

15.     (Ethiopian Commodity Exchange)

 

Overview: The Ethiopian Commodity Exchange (ECX) is a premier marketplace that facilitates commodity trading services while offering critical back-office support, including data management and customer service. It is dedicated to ensuring efficient and transparent market transactions, creating trust and reliability in trading agricultural commodities.

At the core of its operations, ECX provides a robust platform for the trading of various commodities such as coffee, sesame, maize, and more. The platform connects buyers and sellers in a secure and regulated environment, ensuring fair pricing and efficient market operations.     utilizes advanced trading technology and a systematic approach to match orders, execute trades, and manage settlements, creating a seamless trading experience for all participants.

Website: ecx.com.et

Google Rating: 4.1/5

16. Edomias International

Overview: Edomias International is a distinguished staffing, HR outsourcing, and Business Process Outsourcing (BPO) services provider. Focusing on delivering effective force solutions, Edomias International helps businesses optimize their operations by supplying the right talent, managing HR, and effectively managing a deep understanding of diverse industry needs. Edomias International tailors its services to meet client requirements, ensuring seamless integration and maximum productivity. Its comprehensive services include recruitment, employee onboarding, payroll management, and local and international labor laws compliance.

Website: edomias.com

Google Rating: 4.2/5

17.     bot Home-Based Health Care Service

Overview: Rohobot offers home-based healthcare services along with BPO services like medical transcription and billing, aiming to improve healthcare accessibility and efficiency.

Specializing in personalized in-home care, Rohobot ensures that patients receive high-quality medical attention in the comfort of their own homes.     Our comprehensive healthcare services include skilled nursing, physical therapy, and routine health monitoring, designed to cater to each individual’s unique needs.

In addition to direct patient care, Rohobot’s BPO services streamline administrative tasks for healthcare providers. Offering curated medical transcription, efficient billing, and meticulous record-keeping, Rohobot reduces the burden on medical practitioners, allowing them to focus more on patient care.

Website: rohobothomebasedcare.com

Google Rating: 4.3/5

18.     (International Organization for Migration)

Overview: The International Organization for Migration (IOI) provides a wide array of services, including data management, research, and administrative support. It focuses on managing and supporting migration processes.

Dedicated to promoting humane and orderly migration, IOI works closely with governments, international organizations, and non-governmental entities to develop and implement effective migration policies and practices. Their Expertise enables them to gather, analyze, and disseminate critical information that informs decision-making and policy development related to migration.

Through comprehensive research initiatives, IOI contributes valuable insights into migration trends, challenges, and opportunities, helping stakeholders understand and address the complexities of global migration.   IOI’s administrative support services ensure the efficient operation of migration programs, from visa processing and border management to refugee resettlement and reintegration projects.

Website: iom.int

Google Rating: 4.4/5

19.     ght Consulting

Overview: Insight Consulting offers business advisory, IT consulting, and BPO services, helping businesses improve their operations through strategic planning and technology integration.

With a focus on delivering tailored solutions, Insight Consulting assists organizations in navigating complex business challenges and achieving their long-term goals. Our advisory services encompass strategic planning, market analysis, and financial management, empowering clients to make informed decisions and drive sustainable growth.

In IT consulting, Insight Consulting provides system expertise and digital transformation expertise.      Leveraging the latest technologies, they help businesses optimize their IT infrastructure, enhance data security, and streamline processes for improved efficiency and productivity.

Website: insightconsulting.com.et

Google Rating: 4.2/5

20.      Computec PLC

Overview: ALTA Computec provides IT solutions, networking services, and BPO support, such as technical support and system maintenance, focusing on delivering reliable and efficient services.

Website: altacomputec.com

Google Rating: 4.3/5

21.     Nite Dimensions Software Development PLC

Overview: Infinite Dimensions offers custom software development, IT consulting, and BPO services, aiming to deliver innovative solutions tailored to meet specific client needs.

Focusing on creating bespoke software solutions, Infinite Dimensions helps businesses transform their ideas into reality. Its custom software development services cover various applications, including web and mobile app development, enterprise software, and cloud-based solutions. Leveraging modern technologies and agile methodologies, Infinite Dimensions ensures that its software is innovative, scalable, and secure.

Website: idsdethiopia.com

Google Rating: 4.3/5

22.     itte Ethiopia

Overview: Deloitte Ethiopia provides a broad range of professional services, including audit, consulting, tax, and BPO services. It focuses on helping businesses improve performance through strategic insights and solutions.

Renowned for its expertise and industry expertise, Oitte Ethiopia assists organizations in navigating complex business environments and achieving sustainable growth.      Its services ensure accuracy and compliance in financial reporting, providing stakeholders with the confidence needed to make informed decisions.

Website: deloitte.com

Google Rating: 4.5/5

23.     ego Ethiopia

Overview: Jhpiego offers healthcare solutions and related BPO services, such as data management and program support. It focuses on enhancing healthcare delivery and outcomes through innovative approaches.

As a global leader in healthcare innovation, Jhpiego Ethiopia is dedicated to improving the Health and well-being of individuals and communities. Our solutions encompass various services, including maternal and child Health, infectious disease prevention, and health system strengthening. By implementing evidence-based practices and leveraging cutting-edge technologies, Jhpiego ensures that essential healthcare services are accessible to those who need them most.

Website: jhpiego.org

Google Rating: 4.3/5

24.     ooHR Solutions

Overview: BambooHR provides HR software solutions and BPO services, including payroll processing and employee management, aiming to simplify HR operations for businesses of all sizes.

As a trusted provider in the human resources industry, BambooHR is dedicated to transforming HR operations through innovative software and expert services. Its HR software solutions are designed to streamline various HR functions such as recruitment, onboarding, performance management, and employee data management. Offering user-friendly and scalable tools, BambooHR helps organizations improve efficiency, enhance employee experience, and make data-driven decisions.

In addition to its software solutions, BambooHR offers comprehensive BPO services that include payroll processing and employee management.     r payroll services ensure accurate and timely payroll administration, compliance with regulatory requirements, and seamless integration with other HR processes.     andling payroll complexities, BambooHR allows businesses to focus on strategic initiatives rather than administrative tasks.

Website: bamboohr.com

Google Rating: 4.5/5

25.     o ICT Village

Overview: Ethio ICT Village is an IT park that hosts multiple companies offering BPO services such as software development, IT support, and data processing, fostering a collaborative environment for tech innovation.

Situated as a hub for technological advancement, Ethio ICT Village provides a dynamic ecosystem where businesses can thrive. With numerous companies specializing in IT and BPO services, the village creates a synergistic environment that promotes innovation, collaboration, and growth.

Website: (https://www]

Google Rating: 4.3/5

Why Consider Outsourcing in Morocco?

Companies constantly seek ways to stay competitive and efficient in today’s fast-paced business environment. A strategy that has gained significant traction over the years is outsourcing.     Why exactly should businesses consider outsourcing their operations? Are there compelling reasons:

1.      Efficiency

Outsourcing can significantly reduce operational costs.   By referring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure.   This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. ExpertiseOuExpertise: Outsourcing: Provide access to a global talent pool equipped with specialized skills and experience that may not be available in-house. Whether IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and Expertise to enhance business operations’ quality and efficiency.

3.     s on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best.      Focusing on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Abi   y and Flexibility

Outsourcing providers offer scalability and Flexibility crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5.      Management

Outsourcing can also help mitigate risks.     Partnering with experts well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls.      Outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6.     vationTechnologyology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions.     Businesses can benefit from cutting-edge capabilities by leveraging their advanced tools and platforms without making substantial investments. Can add to improved efficiency, better data analytics, and enhanced customer experiences.

7.      Savings

Outsourcing saves businesses valuable time by delegating time-consuming tasks to external experts. It can reduce project completion times and turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering sizeable traditional call centers and smaller, more flexible firms.    These companies typically offer voice and customer service (CS) services, catering to boltinationals and enterprises.

Conclusion

Ethiopia has solidified its position as a burgeoning hub for business process outsourcing (BPO), characterized by a dynamic blend of strategic advantages and innovative capabilities.     The op 25 BPO companies highlighted in this blog exemplify Ethiopia’s rapid growth and commitment to delivering exceptional outsourcing solutions.

With a supportive regulatory environment and investments in infrastructure, Ethiopia’s BPO sector is poised for continued expansion.   These companies excel in diverse areas such as customer service, IT support, data management, and back-office operations, setting benchmarks for quality and efficiency.

The country’s youthful workforce, combined with proficiency in multiple languages, including English, French, and local dialects, enhances its appeal to global clients seeking reliable BPO services. Government initiatives to attract foreign investment and foster industry growth further underscore Ethiopia’s emergence as a competitive player in the global outsourcing market.