Key Takeaways
- A six-month randomized trial of 1,612 Trip.com employees found 4.8% attrition under a hybrid schedule versus 7.2% under full-time office work.
- Gallup's 2025 global report found 57% of exclusively remote employees and 57% of hybrid employees were watching for or actively seeking another job.
- In WFH Research's April-May 2025 sample, 41.5% of employees working from home at least one day a week said they would job hunt after a five-day return mandate, while 9.4% said they would quit.
- Gallup's 2026 report found engagement of 30% among exclusively remote employees, 25% among hybrid employees, and 24% among on-site employees in remote-capable jobs.
- BLS reported that 22.4% of U.S. people at work teleworked during an average week in 2025, but its telework tables do not measure retention by work arrangement.
Remote work is not a retention guarantee. The best causal evidence supports a narrower conclusion: a structured hybrid schedule can reduce voluntary departures compared with five days in the office. Survey evidence also shows that many remote and hybrid employees remain open to another job.
This report separates observed quits from quit intent. It also identifies the date, population, and method behind each comparison. The 2026 label describes the publication year of this guide. Some of the strongest studies use data collected earlier.
Remote employee retention statistics at a glance
| Measure | Result | Population and date |
|---|---|---|
| Attrition under hybrid work | 4.8% | 1,612 Trip.com employees in China, August 2021 to January 2022 |
| Attrition under office-only work | 7.2% | Control group in the same randomized trial |
| Watching for or actively seeking a job, exclusively remote | 57% | Gallup global employee data collected in 2024 |
| Watching for or actively seeking a job, hybrid | 57% | Gallup global employee data collected in 2024 |
| Watching for or actively seeking a job, on-site remote-capable | 45% | Gallup global employee data collected in 2024 |
| Would job hunt after a five-day return mandate | 41.5% | 3,884 U.S. employees who worked from home, April to May 2025 |
| Would quit after a five-day return mandate | 9.4% | Same WFH Research sample |
| Employee engagement, exclusively remote | 30% | Gallup global employee data collected January to December 2025 |
| Employee engagement, hybrid | 25% | Same Gallup 2026 report |
| Employee engagement, on-site remote-capable | 24% | Same Gallup 2026 report |
Sources: Bloom, Han, and Liang in Nature, Gallup's State of the Global Workplace 2025, Gallup's 2026 global data summary, and WFH Research's June 2025 update.
The figures do not form one league table. The Trip.com result measures actual attrition in a randomized experiment. Gallup measures whether employees are watching for or actively seeking a job. WFH Research asks how employees expect to respond to a hypothetical return-to-office policy. Those outcomes answer related but different questions.
The strongest retention result comes from a hybrid-work experiment
The clearest causal comparison is a six-month randomized controlled trial published in Nature. The study included 1,612 graduate employees in the airfare and information technology divisions of Trip.com, a Chinese travel technology company. Data collection ran from August 2021 to January 2022.
Employees were assigned by even or odd birthdays. The hybrid group could work from home on Wednesday and Friday and worked in the office on the other three weekdays. The control group worked in the office five days a week.
Attrition was 4.8% in the hybrid group and 7.2% in the control group. That is a 2.4 percentage point difference and a one-third relative reduction. The statistical test reported a p-value of 0.043.
The reduction was stronger among non-managers, women, and employees with above-median commutes. Hybrid work also raised job satisfaction from an average of 7.84 to 8.19 on the study's 10-point scale. The researchers found no evidence of worse performance grades, promotions, or lines of code written during follow-up periods of up to two years.
This trial does not prove that every hybrid policy will cut turnover by one-third. It studied one company, two divisions, and a fixed two-day schedule. All participants had university degrees, about two-thirds were men, and the typical employee was in their mid-30s. A coordinated schedule in a Chinese technology company may not transfer to a hospital, warehouse, early-stage startup, or fully distributed employer.
Gallup finds high quit intent among both remote and hybrid employees
Gallup's State of the Global Workplace 2025 report asked whether employees were actively looking for another job, watching for opportunities, or not looking. Its work-location results were:
| Work location | Watching for or actively seeking a new job |
|---|---|
| Exclusively remote | 57% |
| Hybrid | 57% |
| On-site, remote-capable | 45% |
| On-site, not remote-capable | 47% |
Gallup's global results are based on data collected during 2024. The report combines "watching" with active job seeking, so 57% is not a predicted quit rate. A person can monitor openings for years without leaving.
The comparison also does not show that remote work caused the difference. Workers can select into remote jobs, and remote-capable occupations differ from jobs that must be performed on-site. Remote employees may also see a wider geographic labor market and find it easier to browse roles beyond commuting distance.
An earlier Gallup analysis provides a more direct policy signal. In its continuing U.S. polling of remote-capable employees, three in 10 hybrid workers and six in 10 fully remote workers said they would be extremely likely to leave if their employer stopped offering any remote flexibility. Gallup reported that it had surveyed more than 200,000 employees since 2020 and was surveying about 18,000 employees each quarter when the analysis was published in 2023.
That question captures a strong stated response to losing flexibility. It does not measure how many respondents later resigned.
Engagement is higher remotely, but engagement is not retention
Gallup's State of the Global Workplace 2026 data, collected from January through December 2025, found that 20% of employees worldwide were engaged. Results varied by work location:
| Work location | Engaged employees |
|---|---|
| Exclusively remote | 30% |
| Hybrid | 25% |
| On-site, remote-capable | 24% |
| On-site, not remote-capable | 17% |
Remote employees had the highest engagement rate, yet Gallup's prior report found the same 57% job-search measure for remote and hybrid employees. There is no contradiction. Engagement describes a person's connection to current work. It does not remove pay concerns, career opportunities, manager problems, or a wider choice of remote employers.
Employers should track engagement and voluntary exits separately. An engagement score can act as an early warning, but a retention rate requires payroll records over a defined period.
Return-to-office policies create job-search risk
WFH Research's June 2025 update asked employees what they would do if required to work at the workplace at least five days a week. In the April and May 2025 waves:
- 49.1% said they would comply;
- 41.5% said they would start looking for another job but comply if they did not find one;
- 9.4% said they would quit.
The sample contained 3,884 employed U.S. respondents who had worked from home at least one day in the prior week. WFH Research reweighted responses to match Current Population Survey shares by age, sex, education, and earnings. Respondents were ages 20 to 64 and had earned at least $10,000 in the prior year.
The same question in November and December 2024 produced 46.6% compliance, 41.1% job searching, and 12.3% quitting. The change suggests slightly more expected compliance by spring 2025, but it does not establish a trend in actual departures.
The wording describes an announced five-day policy starting the next month. It measures intentions under a hypothetical event. Labor-market conditions, enforcement, commute length, and whether an employee finds another job will affect the final result.
How common are remote and hybrid arrangements in 2026?
Retention comparisons matter only for employees who can use the arrangement. Two current sources define that population differently.
WFH Research's April 2026 update reported that 27% of paid full workdays in the United States were worked from home in March 2026. Across April 2025 to March 2026, 12% of full-time wage and salary employees were fully remote, 26% were hybrid, and 62% were fully on-site. That classification used where respondents worked full days during the prior week.
The same update describes the Survey of Working Arrangements and Attitudes as a monthly online survey operating since May 2020, with more than 200,000 observations by April 2026. Its target population is U.S. residents ages 20 to 64 with at least $10,000 in prior-year earnings. The survey is weighted to Current Population Survey shares, but its authors note that it may still overrepresent people who are more comfortable with technology and internet surveys.
The Bureau of Labor Statistics 2025 annual table found that 35.389 million of 157.736 million U.S. people at work teleworked during an average reference week. That equals 22.4%. Of all people at work, 11.9% teleworked some hours and 10.5% teleworked all hours.
BLS asks whether a person worked at home for pay at any time in the reference week and how many hours they did so. Its telework concepts page explains that the measure excludes employed people who did not work during the reference week. It also does not classify people by employer policy or ask whether they stayed with the employer.
The WFH Research and BLS percentages should not be expected to match. They use different questions, samples, denominators, and definitions of a remote workday.
What BLS quits data can and cannot tell employers
The Job Openings and Labor Turnover Survey provides the official U.S. quits baseline. BLS reported 38.0 million quits during 2025, down 1.3 million from 2024. The 2025 annual average quits rate was 2.0% per month.
JOLTS defines quits as employees who left voluntarily, except retirements or transfers to another location. It samples establishments and publishes results by industry, region, and establishment size. It does not publish quits by remote, hybrid, or on-site status.
The national 2.0% rate is therefore context, not a remote retention benchmark. Comparing a company's remote turnover directly with JOLTS can mislead if the company's industry, job mix, or measurement window differs.
How employers should calculate retention by work arrangement
A useful internal comparison starts with a common denominator and a fixed period:
Retention rate = employees remaining at period end / employees present at period start x 100
Remove new hires from the ending numerator if they were not in the starting group. Report voluntary exits separately from layoffs, retirements, and internal transfers.
Then apply the same work-location definitions to every employee:
- remote: all regular workdays away from an employer worksite;
- hybrid: at least one regular workday at home and one at an employer worksite;
- on-site: all regular workdays at an employer worksite.
Record changes in status during the period. An employee who moved from remote to on-site after a mandate should not be assigned only to their final category. A person-period analysis or separate pre-policy and post-policy cohorts will give a cleaner comparison.
For broader adoption and work-pattern context, see the remote work statistics for 2026. Teams that need support with recurring coordination, documentation, or scheduling can review virtual assistant services. The service page is not a source for the statistics in this report.
Limits of remote retention comparisons
Five limits affect most published estimates.
First, intent to leave is not a quit. Gallup's job-search measure and WFH Research's policy response are useful risk indicators, but neither is observed payroll attrition.
Second, workers are not randomly assigned to most work arrangements. Occupation, education, seniority, pay, employer quality, and personal preference influence both location and the decision to stay.
Third, "remote" is not one treatment. A flexible, well-managed remote role differs from emergency home working, and a coordinated hybrid schedule differs from an office mandate with unplanned exceptions.
Fourth, geography matters. The strongest experiment in this review concerns a Chinese technology company. Gallup reports global survey results. WFH Research and the BLS figures cover the United States.
Fifth, collection dates matter. The Trip.com experiment ran in 2021 and 2022, Gallup's 2026 report uses 2025 data, and the latest WFH Research arrangement figures in this review run through March 2026. The title does not make older observations current.
What the evidence supports
The Trip.com experiment supports a causal retention benefit for one two-day hybrid schedule compared with five office days. It does not compare fully remote work with hybrid work.
Gallup shows that remote and hybrid employees can be engaged while still watching the labor market. WFH Research shows that removing home-working days creates substantial stated job-search risk among employees who currently work from home. BLS establishes how common telework is and supplies a national quits baseline, but it does not connect the two measures.
For employers, the practical benchmark is an internal one. Compare voluntary retention across clearly defined work arrangements, control for job family and tenure, and mark the date of each policy change. That produces a number the organization can act on without treating survey intent as completed turnover.
Frequently asked questions
Does remote work improve employee retention?
The strongest causal evidence in this review is for hybrid work, not fully remote work. A randomized trial of 1,612 Trip.com employees found 4.8% attrition under a two-day home schedule and 7.2% under five office days.
Are remote employees more likely to quit than hybrid employees?
Current sources do not establish a general causal ranking. Gallup's 2025 report found the same 57% watching-or-looking measure for exclusively remote and hybrid employees. That measure is job-search intent, not actual quits.
How many remote employees would leave after a return-to-office mandate?
In WFH Research's April to May 2025 sample, 9.4% said they would quit and 41.5% said they would look for another job after a five-day return mandate. These were hypothetical responses from U.S. employees who worked from home at least one day a week.
What is a good remote employee retention rate?
There is no credible universal rate across industries and occupations. Use the same calculation for remote, hybrid, and on-site cohorts, then compare voluntary retention within similar job families, tenure bands, and locations.
Sources
- Gallup, State of the Global Workplace: 2026 global data summary
- Gallup, State of the Global Workplace: 2025 report
- Gallup, The Future of the Office Has Arrived: It's Hybrid
- U.S. Bureau of Labor Statistics, 2025 annual telework table
- U.S. Bureau of Labor Statistics, telework concepts and questions
- U.S. Bureau of Labor Statistics, Job Openings and Labor Turnover Summary
- WFH Research, SWAA April 2026 update
- Bloom, Han, and Liang, Hybrid working from home improves retention without damaging performance, Nature, 2024
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