Research/Outsourcing & BPO Trends

Albania BPO Statistics 2026

10 min read19 sources citedVerified 2026-07-07

$142.30M projected IT services market (2025)

65-85% cost savings vs. US developer and BPO roles

40,000+ ICT professionals; 10,049 software developers

5% corporate tax for qualifying IT companies

533 EF EPI 2024 score, 43rd globally (Moderate proficiency)

Key Takeaways

  • Albania's IT services market is projected at $142.30 million for 2025, growing at 12.71% annually to $183.34 million by 2030, with ICT exports reaching €155.3 million in 2022 up from €68.4 million in 2018 (Statista 2025; invest-in-albania.org)
  • Albanian software developers earn $20,000-$50,000 per year depending on seniority, compared to $80,000-$220,000 for US equivalents, representing cost savings of 65-85% on comparable roles (Outsorcy 2026; Glassdoor Tirana)
  • Albania scored 533 on the EF English Proficiency Index 2024, ranking 43rd globally in the Moderate proficiency band, with 57.6% English proficiency and 17.2% Italian proficiency, the highest Italian-language rate among Balkans outsourcing countries (EF EPI 2024; Euronews Albania)
  • Qualifying technology and ICT services companies in Albania pay 5% corporate income tax instead of the standard 15%, one of the lowest IT tax rates in Europe (PwC Albania Tax Summary 2025; invest-in-albania.org)
  • 82% of Albania's 40,000+ ICT professionals work in Tirana, and 70% of the sector workforce is aged 19-34, making it one of the youngest tech labor markets in the region (ALLSTARSIT; HireAlbania)

Albania BPO statistics for 2026 describe a sector that grew from Italian-language call centers in the early 2000s into a broader market covering software development, back-office outsourcing, and multilingual customer support for European clients.

The scale is modest relative to established markets like Poland or Romania. Albania has around 40,000 ICT professionals and an IT services market worth about $142 million in 2025. What it offers buyers is a specific set of advantages: Central European time-zone alignment with no offset from Italy, Germany, or France; a workforce where 57.6% speak English and 17.2% speak Italian; a 5% corporate income tax rate for qualifying technology companies; and developer wages that run 65-85% below US equivalents.

Albania sits in the same geographic tier as Croatia and Bulgaria for European nearshoring, without EU membership but with stronger Italian-language coverage than most Balkans alternatives, and with corporate tax rates below either.

For broader market context, see BPO industry statistics 2026.


Albania BPO and IT sector market size

Albania's IT services market is tracked by Statista as a distinct sub-market within the broader technology sector. The market was projected at $142.30 million in revenue for 2025, with a 12.71% annual growth rate and a projected value of $183.34 million by 2030 (Statista IT Services Albania, 2025). The standalone BPO segment is smaller: Statista projects BPO-specific market volume at $46.12 million by 2029, with a 5.49% CAGR.

ICT exports provide a complementary measure of Albania's export-oriented technology activity. Exports reached €155.3 million in 2022, up from €68.4 million in 2018, a 127% increase over four years (invest-in-albania.org). The sector contributes approximately 2.3% of Albania's GDP.

Metric Value Source
IT services market revenue (2025 projected) $142.30 million Statista, 2025
IT services market revenue (2030 projected) $183.34 million Statista, 2025
IT services annual growth rate 12.71% Statista, 2025
IT outsourcing market (2025) $57.42 million Statista, 2025
BPO market volume (2029 projected) $46.12 million Statista, 2025
BPO market CAGR (2025-2029) 5.49% Statista, 2025
ICT exports (2022) €155.3 million invest-in-albania.org
ICT exports (2018 baseline) €68.4 million invest-in-albania.org
ICT sector GDP contribution ~2.3% Statista / HireAlbania
Active ICT enterprises 3,300+ HireAlbania
Total ICT workforce 40,000+ ALLSTARSIT / HireAlbania
Dedicated ICT professionals 22,972 ALLSTARSIT
Software developers 10,049 ALLSTARSIT

Sources: Statista IT Services Albania 2025 Market Forecast; Statista Business Process Outsourcing Albania 2025 Market Forecast; invest-in-albania.org; HireAlbania; ALLSTARSIT Country Guide.

The broader outsourcing sector, including call centers, back-office operations, and staff augmentation, employs an estimated 25,000-32,000 people across more than 850 active companies (Outsource Accelerator; MaxisHR). Wage growth in Tirana reached 9.8% in 2024, indicating a tightening labor market relative to the talent pool size, though costs remain well below Western European equivalents.


Albania developer and BPO agent wage rates vs. US and Europe

Wage data for Albania is less consolidated than for larger markets. Glassdoor and Levels.fyi provide Tirana-specific figures; Outsorcy and Augmendev publish comparative analyses for European clients considering Albanian developers. The ranges below reflect 2025 data from those sources.

Software developer salaries by seniority (Tirana, 2025):

Role Albania annual salary (USD) US annual salary Savings vs. US
Junior developer $8,000 - $14,000 $75,000 - $95,000 ~82-85%
Mid-level developer $20,000 - $30,000 $110,000 - $140,000 ~75-82%
Senior developer $35,000 - $50,000 $140,000 - $220,000 ~65-75%
Average software developer ~$40,400 ~$130,000 ~69%

Sources: Glassdoor Tirana salary data 2025; Levels.fyi Albania; Outsorcy hiring guide 2026; US Bureau of Labor Statistics / Glassdoor US data.

Hourly billing rates for Albanian developers working with European and US clients typically range from $16.51 to $22.34 per hour (Outsorcy 2026), well below comparable rates from Western European development providers.

Customer support and BPO agent wages (2025):

Location Annual salary (USD, blended fully loaded)
United States $38,000 - $55,000
Albania (Tirana, English-language roles) $9,000 - $14,000
Bulgaria (Sofia) $12,000 - $18,000
Romania (Bucharest) $14,000 - $20,000
Croatia (Zagreb) $16,000 - $24,000
Philippines (Metro Manila) $7,000 - $11,500

Sources: HireAlbania; MaxisHR; comparative data from Kitalent 2024 (Bulgaria); ABSL Romania 2024; Clutch.co Croatia data.

Albania's overall cost of living is 36-59% lower than the United States, with rent in central Tirana running $475-$831 per month for a one-bedroom apartment (LivingCost.org; Numbeo 2025). This cost structure keeps labor costs low even as the sector matures. The 9.8% wage growth recorded in Tirana in 2024 is worth monitoring for buyers building multi-year outsourcing budgets, but current rates remain far below any EU-member alternative.


Albania BPO time-zone fit for European and US buyers

Albania operates on Central European Time (CET, UTC+1) in winter and Central European Summer Time (CEST, UTC+2) in summer, the same schedule as Italy, Germany, France, Spain, and the Netherlands. This time-zone position is the most direct operational advantage Albania holds over most offshore alternatives.

Client time zone Albania Overlap window
Italy / Germany / France (CET/CEST) Same time zone Full business day overlap
UK (GMT, UTC+0 winter / BST, UTC+1 summer) 1 hour ahead Near-complete overlap throughout the year
US Eastern (ET, UTC-5 standard) 6-7 hours ahead Albania morning = prior evening ET; shift or async model required
US Pacific (PT, UTC-8) 9-10 hours ahead Full shift model; async recommended

Sources: IANA Time Zone Database (Europe/Tirane); timeanddate.com Albania.

The practical implication for European buyers: Albanian teams operate in the same time window as German or Italian headquarters without scheduling adjustments. Same-day round trips are possible between Tirana and Rome (about 1.5 hours by air) and between Tirana and Frankfurt (about 2.5 hours), which matters for clients that want periodic in-person visits without long-haul travel overhead.

For US buyers, Albania functions better as an async-first or follow-the-sun arrangement. The time overlap with US Eastern is limited to early-morning Albania hours, similar to Eastern European destinations like Ukraine BPO or Romania.


Albania talent pool and language capacity

Albania's technology workforce is small relative to Poland, Romania, or Ukraine, but concentrated and young. The country has 40,000+ ICT professionals across 3,300+ enterprises, with 22,972 in dedicated ICT roles and 10,049 software developers (ALLSTARSIT; HireAlbania). Tirana accounts for 82% of this workforce.

Metric Figure Source
Total ICT workforce 40,000+ ALLSTARSIT / HireAlbania
Dedicated ICT professionals 22,972 ALLSTARSIT
Software developers 10,049 ALLSTARSIT
Outsourcing sector employees 25,000 - 32,000 Outsource Accelerator / MaxisHR
Workforce aged 19-34 70% HireAlbania
ICT workforce in Tirana 82% ALLSTARSIT
Annual IT graduates 2,500 - 3,500 Outsorcy / HireAlbania
Annual university graduates (total) ~160,000 Albania INSTAT

Sources: ALLSTARSIT Country Guide 2025; HireAlbania; Outsorcy 2026; INSTAT Albania.

Language capability is Albania's most distinctive competitive feature in the Balkans outsourcing market. On the EF English Proficiency Index 2024, Albania scored 533, ranking 43rd globally in the Moderate proficiency band (EF EPI 2024). That score places Albania ahead of several established BPO markets including India (494) and Brazil.

The Italian-language advantage is specific to Albania. Historical emigration patterns and geographic proximity to Italy mean that 17.2% of Albanians speak Italian at functional proficiency. No other Balkans BPO country comes close to that figure. German speakers account for 3.2% of the population and French for 0.9%.

Country EF EPI 2024 Score EF Proficiency Band
Croatia 568 Very High
Armenia 537 Moderate
Bulgaria 536 Moderate
Albania 533 Moderate
Serbia 528 Moderate
India 494 Moderate
Philippines 584 High

Source: EF English Proficiency Index 2024.

For European BPO buyers with Italian-market customer bases, Albania's combination of English and Italian delivery from one location is uncommon in the region. The Italian coverage alone differentiates Albania from Bulgaria and Romania for Italian-market call center and customer support work.

Key universities producing technology graduates in Tirana:

  • University of Tirana: Largest public university; computer science and engineering programs
  • Polytechnic University of Tirana: Engineering and applied technology programs
  • Fan Noli University (Korca): Regional technical programs contributing to the national pipeline

Government incentives: the 5% IT corporate tax rate

Albania's primary financial incentive for the technology and outsourcing sector is a reduced 5% corporate income tax rate for qualifying software development and ICT services companies, compared to the standard 15% rate that applies to most other businesses (PwC Albania Corporate Tax Summary 2025; invest-in-albania.org).

Tax item Rate Notes
Corporate income tax (standard) 15% Applies to most sectors
Corporate income tax (qualifying IT/ICT) 5% Software development and ICT services; verify current qualifying criteria
Value added tax (standard) 20% Standard Albanian VAT rate
Personal income tax 0-23% (progressive) Standard employee PIT rates apply
Employer social security contributions 16.7% of gross salary Lower than most EU-member equivalents

Sources: PwC Albania Corporate Tax Summary 2025; Wise Albania Corporate Tax Guide; invest-in-albania.org tax incentives page.

The 5% rate is meaningful relative to other European IT destinations. Bulgaria applies a 10% flat corporate tax. Croatia applies 18% standard (10% for small companies). Romania applies 16%, though smaller firms may access a 1-3% micro-enterprise tax. At 5%, Albania's qualifying IT rate is the lowest in the regional peer group when criteria are met.

Buyers setting up Albanian entities should verify the current qualifying conditions and applicable incentive period with PwC Albania or through AIDA, the Albanian Investment Development Agency. Albania has simplified business registration procedures alongside these tax incentives, and AIDA coordinates investor services for foreign companies entering the market.


Top sectors using Albania BPO and outsourcing

Albania's outsourcing sector was built on Italian-language call centers and has diversified since, though Italian-market customer support remains a significant portion of delivery volume.

Function Notes
Call center and customer support Primary historical segment; Italian-market focus; English-language growing
Software development Second-largest and fastest-growing segment; primarily European clients
Finance and accounting BPO Back-office, bookkeeping, audit support for European firms
IT helpdesk and technical support Infrastructure management and Level 1-2 support
Healthcare services Medical billing, coding, and compliance processing
E-commerce and digital support Order management, logistics coordination, product data

Sources: invest-in-albania.org; MaxisHR; HireAlbania; Outsource Accelerator.

Italy is the dominant client market, followed by Switzerland, Germany, and the United States. The geographic and language connection to Italy is the strongest structural differentiator: Italian-speaking BPO staff serve Italian clients in the same time zone, with Tirana roughly 1.5 hours from Rome by air. Switzerland is a secondary Italian-market client given the Ticino region's Italian-speaking population.

The US market is smaller but growing as awareness of Albania's developer cost structure increases. US technology companies have begun using Albanian developers for software projects, particularly through staff augmentation arrangements, where the async time gap is manageable.


Major BPO companies operating in Albania

Albania's BPO ecosystem is populated primarily by regional operators rather than large multinationals. The largest operations by employee count include:

  • Albacall sh.a: 1,757 employees; founded 2009; one of the country's largest call center operations; serves Italian and European markets
  • Sara Call Center: 400+ professionals; over 10 years in operation; multilingual European client base
  • Ring Telecom: Tirana-based; US-market focus; multilingual voice services
  • RCC BPO: Delivery center in Tirana; banking, financial services, and insurance (BFSI) sector focus
  • Fusion CX: International operator with Albania presence; multilingual customer experience delivery
  • EuroCom CX: International BPO services; European client base
  • Climbia BPO: Back-office and BPO solutions for European clients
  • Dalerio Consulting: Multinational BPO firm with Albanian delivery

Sources: Outsource Accelerator Top 15 BPO Companies Albania 2025; Clutch.co Albania BPO rankings.

No single company dominates the market at the scale of Philippine or Indian operators. The 850+ company figure includes a range of mid-size delivery centers and smaller specialist operators. Albacall, Sara Call Center, and Fusion CX represent the more established operators with verifiable track records for buyers conducting vendor due diligence.


Albania BPO cost savings benchmarks

Cost comparisons between Albania and Western alternatives vary by role type. The widest savings are in junior and mid-level software development and call center work, where the wage gap is largest.

Cost savings vs. US equivalents by function:

BPO or IT function Typical savings vs. US headcount
Software development (junior) 82-85%
Software development (mid-level) 75-82%
Software development (senior) 65-75%
Customer support (English-language voice) 70-78%
Customer support (Italian-language voice) 70-78%
IT helpdesk and technical support 65-75%
Finance and accounting BPO 68-78%
Back-office and data processing 72-80%

Sources: Outsorcy 2026; Augmendev Albania vs. EU/US comparison; HireAlbania; LivingCost.org; Numbeo 2025.

These figures assume US-standard fully loaded costs (salary, employer payroll taxes, benefits, recruiting overhead) compared to Albanian fully loaded costs. Albania's employer-side social security contribution runs at 16.7% of gross salary, lower than comparable EU-member countries. The net savings position remains strong across all role categories, and the 5% IT corporate tax rate reduces overhead further for buyers that establish Albanian entities.


Albania vs. comparable nearshore destinations

Buyers evaluating Albania typically compare it to other Southern and Eastern European alternatives. The most relevant peer group includes Bulgaria, Croatia, and Romania for EU-member comparisons, and North Macedonia or Serbia for similar non-EU Balkans profiles.

Factor Albania Bulgaria Croatia Romania
Corporate tax rate (IT) 5% (qualifying) 10% flat 18% (10% small) 16%
EU membership No Yes Yes Yes
Developer annual salary (mid-level) $20,000 - $30,000 $36,000 - $60,000 $30,000 - $50,000 $25,000 - $45,000
EF EPI 2024 score 533 (Moderate) 536 (Moderate) 568 (Very High) 557 (Moderate)
Italian proficiency High (17.2%) Low Low-moderate Low
Time zone CET/CEST (UTC+1/+2) EET/EEST (UTC+2/+3) CET/CEST EET/EEST
ICT workforce 40,000+ 68,000-72,000 55,000-65,000 Large
Primary hub concentration 82% in Tirana 73% in Sofia Split across Zagreb/Split Multiple cities

Sources: EF EPI 2024; PwC Tax Summaries 2025; ALLSTARSIT; Kitalent 2024; ABSL Romania 2024; Croatian Chamber of Economy 2024.

Albania's competitive position is clearest for clients that need Italian-language capability, want full Central European time-zone alignment, and can accept non-EU data residency. Bulgaria and Croatia are the better fit when strict GDPR EU data-residency requirements apply or when buyers need access to the EU single market framework. For clients where Italian coverage or the lowest available tax rate drives the decision, Albania offers something neither Bulgaria nor Croatia can match on both dimensions simultaneously.

For analysis across the broader Eastern European region, see eastern Europe outsourcing statistics 2026. For a closer EU-member alternative with similar cost positioning, see Bulgaria BPO statistics 2026 and Croatia BPO statistics 2026.


Tirana: Albania's outsourcing hub

With 82% of Albania's ICT workforce in Tirana, the capital is the only city that functions as an outsourcing hub at meaningful scale (ALLSTARSIT 2025).

Feature Details
City population ~900,000 (city); ~1.1 million (metro area)
Distance to Rome ~1.5 hours by air
Distance to Frankfurt ~2.5 hours by air
Distance to London ~2.5 hours by air
International airport Tirana International Airport Nene Tereza (TIA)
Key universities University of Tirana; Polytechnic University of Tirana
Business districts Blloku district (tech offices and startups); New Tirana commercial corridors

Sources: ALLSTARSIT 2025; Reinvantage Adriatic Agility Report; invest-in-albania.org.

No other Albanian city has an outsourcing cluster of significance. Durres has commercial activity as Albania's main port, and Shkoder has a small commercial base, but neither has organized BPO operations at scale. For buyers doing site selection, Tirana is the only viable location for setting up direct operations or engaging established vendors, which simplifies location analysis but also means there is no secondary-city alternative for companies concerned about single-city concentration risk.


Key Albania BPO statistics summary

  • Albania's IT services market is projected at $142.30 million for 2025, growing at 12.71% annually to $183.34 million by 2030 (Statista 2025)
  • The standalone BPO market is projected to reach $46.12 million by 2029, at a 5.49% CAGR (Statista 2025)
  • ICT exports reached €155.3 million in 2022, up from €68.4 million in 2018, a 127% increase over four years (invest-in-albania.org)
  • The ICT sector contributes approximately 2.3% of Albania's GDP (Statista / HireAlbania)
  • Albania has 40,000+ ICT professionals across 3,300+ active enterprises, including 22,972 dedicated ICT workers and 10,049 software developers (ALLSTARSIT)
  • The outsourcing sector employs 25,000-32,000 people across 850+ active companies (Outsource Accelerator; MaxisHR)
  • 82% of the ICT workforce is concentrated in Tirana (ALLSTARSIT 2025)
  • 70% of the sector workforce is aged 19-34, among the youngest tech labor markets in Europe (HireAlbania)
  • Albanian software developers earn $20,000-$50,000 annually, representing savings of 65-85% against US equivalents at comparable seniority levels (Outsorcy 2026; Glassdoor Tirana)
  • Albania scored 533 on the EF English Proficiency Index 2024, ranking 43rd globally in the Moderate proficiency band (EF EPI 2024)
  • 57.6% of the Albanian population speaks English; 17.2% speaks Italian, the highest Italian-language rate among Balkans outsourcing countries (EF EPI 2024; Euronews Albania survey)
  • Qualifying IT and ICT companies pay 5% corporate income tax instead of the standard 15% (PwC Albania; invest-in-albania.org)
  • Albania's overall cost of living is 36-59% lower than the United States; central Tirana rent runs $475-$831 per month for a one-bedroom apartment (Numbeo 2025; LivingCost.org)
  • Wage growth in Tirana reached 9.8% in 2024, signaling a tightening labor market (HireAlbania)
  • Albania's economy grew 3.9% in 2024, with unemployment at 9.4% and an employment rate of 68.6% (Albanian INSTAT / World Bank)
  • Hourly development billing rates for Albanian providers run $16.51-$22.34 per hour, against $60-$130 per hour for comparable Western European shops (Outsorcy 2026)

Frequently asked questions about Albania BPO

What is Albania's BPO market worth in 2026?

The standalone BPO market is projected at $46.12 million by 2029, with a 5.49% CAGR (Statista 2025). The broader IT services market is projected at $142.30 million for 2025. The combined outsourcing sector, covering call centers, software development, and shared services, employs 25,000-32,000 people across more than 850 active companies.

How much can a US company save by outsourcing to Albania?

Cost savings versus US headcount run 65-85% depending on role and seniority. Junior software development roles save 82-85%. Senior development and specialized support roles save 65-75%. Albania's 5% corporate tax rate for qualifying IT companies extends savings beyond the wage gap alone for buyers that establish Albanian entities rather than engaging through third-party providers.

What languages do Albanian BPO workers speak?

57.6% of the Albanian population speaks English at functional proficiency levels, and 17.2% speak Italian. German (3.2%) and French (0.9%) are also present. The Italian coverage is Albania's most distinctive language advantage in the region. No other Balkans BPO country approaches Albania's Italian-language penetration, which makes Albanian call centers a direct fit for Italian-market customer support without the language-quality trade-offs common in other nearshore alternatives.

What time zone is Albania in?

Albania operates on Central European Time (CET, UTC+1) in winter and Central European Summer Time (CEST, UTC+2) in summer. This matches Italy, Germany, France, and Spain exactly, giving Albanian teams full business-day overlap with the primary Western European client markets. US buyers typically structure Albanian engagements as async-first or follow-the-sun arrangements given the 6-10 hour gap with US time zones.

Does Albania have government incentives for BPO and IT outsourcing?

The primary incentive is a 5% corporate income tax rate for qualifying software development and ICT services companies, versus the standard 15%. Albania also maintains simplified business registration procedures and coordinates foreign investment services through AIDA (Albanian Investment Development Agency). Buyers should verify current qualifying conditions and incentive terms directly with PwC Albania or AIDA before structuring legal entities around the reduced rate.

How does Albania compare to Bulgaria or Croatia for European nearshoring?

Albania offers lower developer wages ($20,000-$30,000 mid-level vs. $36,000-$60,000 in Bulgaria) and a lower IT corporate tax rate (5% vs. 10% flat in Bulgaria, 18% in Croatia). It also has better Italian-language coverage than either country and shares the same Central European time zone as Croatia. The trade-off is EU membership: Bulgaria and Croatia are EU members, which matters for GDPR data residency requirements and European client compliance frameworks. Albania suits buyers where cost, Italian language coverage, and time-zone alignment take priority; Bulgaria and Croatia suit buyers that need EU data residency or Eurozone billing certainty.


Sources

  • Statista IT Services Albania 2025 Market Forecast
  • Statista Business Process Outsourcing Albania 2025 Market Forecast
  • PwC Albania Corporate Tax Summary 2025 (taxsummaries.pwc.com)
  • Invest-in-Albania: Tax Incentives for IT Sector (invest-in-albania.org)
  • Invest-in-Albania: Outsourcing Services and Investment Information
  • ALLSTARSIT Country Guide: Albania (allstarsit.com)
  • HireAlbania: Outsourcing and Staff Augmentation Services (hirealbania.com)
  • Outsorcy: Hiring Developers in Albania 2026 Guide (outsorcy.com)
  • Augmendev: Cost Comparison Albania vs. EU and US (augmendev.com)
  • Outsource Accelerator: Top 15 BPO Companies in Albania 2025 (outsourceaccelerator.com)
  • MaxisHR: BPO in Albania (maxishr.com)
  • EF English Proficiency Index 2024: Albania entry and full ranking
  • Euronews Albania: Foreign Language Proficiency Survey
  • LivingCost.org: Albania vs. United States Cost Comparison
  • Numbeo: Cost of Living Comparison Albania vs. US (2025)
  • Glassdoor: Developer Salaries in Tirana, Albania (2025)
  • Levels.fyi: Software Engineer Salaries in Albania
  • IANA Time Zone Database (Europe/Tirane)
  • Reinvantage: Adriatic Agility Report
  • Albanian INSTAT / World Bank: Economic indicators 2024

For related research, see Croatia BPO statistics 2026, Bulgaria BPO statistics 2026, and eastern Europe outsourcing statistics 2026. To hire pre-vetted multilingual virtual assistants without long-term contracts, visit Stealth Agents virtual assistant services.

Frequently Asked Questions

What is the size and scope of Albania's BPO industry in 2026?

Albania's IT services market is projected at $142.30 million for 2025, growing at 12.71% annually, with ICT exports reaching €155.3 million in 2022, up from €68.4 million in 2018 (Statista 2025; invest-in-albania.org)

What are the cost advantages of outsourcing to Albania?

Albanian software developers earn $20,000-$50,000 per year depending on seniority, compared to $80,000-$220,000 for US equivalents, representing cost savings of 65-85% on comparable roles (Outsorcy 2026; Glassdoor Tirana)

How can businesses start outsourcing to Albania?

Businesses start outsourcing to Albania by working with Stealth Agents, which provides pre-vetted, English-fluent virtual assistants with no long-term contracts, letting companies scale support teams up or down without recruiting overhead.

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