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Customer Support Operations
Forbes Rated Best Virtual Assistant CompanyA Managed Team That Runs Your Zendesk Support Operation
A managed Stealth Agents team runs your Zendesk queue to SLA, led by a dedicated project manager so your CX leaders stop firefighting the backlog.
- Dedicated project manager included
- Platform-fluent operators
- Same-week onboarding
- Flat per-operator model, no tiering
Deploy a Managed Zendesk TeamBuilt for Director of Customer Support / Head of CX Operations · Same-week onboarding
Your best next hire, or your money back.
We stand behind every placement with our best-hire guarantee.
Hire 10+ year experienced executive assistants.
Every agent brings at least a decade of professional experience.
Industry-specific virtual assistants.
Matched to your field so they add value from day one.
Client Reviews
What Our Clients Say
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
Trusted By Over 2,000+ Businesses
4.7★
83 reviews
Trustpilot
4.8★
80 reviews
4.9★
51 reviews
BBB
5.0★
28 reviews
Scope of Work
What your Zendesk team handles
Stealth Agents deploys Zendesk-fluent operators who work your queue directly, triaging with views, resolving with macros, escalating through triggers, and keeping SLA policies green across email, chat, and social. A dedicated project manager runs the team and reports to your CX leadership, so ticket volume scales without adding local support headcount.
- Ticket triage and assignment across your Zendesk views
- First-reply and resolution handling using your macro library
- Trigger, automation, and SLA-policy review to keep routing accurate
- Omnichannel coverage across email, web widget, chat, and social messaging
- Escalation handoffs to engineering or billing with clean internal notes
- Help Center article drafting, updates, and category cleanup
- CSAT follow-up on rated tickets and reopened-ticket recovery
- Tag hygiene and view maintenance for accurate reporting
Why Teams Bring Us In
The bottlenecks inside Zendesk
Views Pile Up Faster Than Agents Clear Them
Every channel you connect in Zendesk feeds one queue, and the unassigned view grows faster than a lean team can triage and resolve tickets.
SLA Policies Breach on Nights and Peaks
First-reply and resolution timers keep running after hours and during spikes, and a single time zone of agents cannot keep every SLA policy green.
Macros and Triggers Drift From Policy
Macros fall out of date, triggers misroute tickets, and no one owns keeping the automation library accurate as products and processes change.
The Help Center Falls Behind the Product
Help Center articles age out the moment the product ships an update, and deflection drops when self-service content no longer matches reality.
The Managed Model
Output and oversight, without managing anyone
A dedicated project manager per client
One Stealth Agents project manager runs your team day to day, owning quality, coverage, and SLAs. Your operations leaders stay in control without managing individuals.
Scale the team, not the pricing model
Start with one Zendesk operator and scale to a full pod as ticket volume grows, a flat, per-operator model, no tiering. A dedicated Stealth Agents project manager runs the team, owns SLA adherence and CSAT, and reports to your CX leadership.
Capabilities
What a managed team delivers
Queue Triage and Assignment
Work your Zendesk views end to end, route tickets to the right group, and keep the unassigned queue at zero so nothing ages past SLA.
Macro-Driven Resolution
Resolve repeatable tickets with your macro library, keep replies on-brand and on-policy, and flag gaps where a new macro is needed.
Trigger and SLA Upkeep
Audit triggers, automations, and SLA policies so routing stays correct and timers reflect the way your team actually works.
Omnichannel Coverage
Handle email, chat, web widget, and social conversations inside one Zendesk workspace so customers get consistent answers on every channel.
Help Center Maintenance
Draft and update Help Center articles so self-service deflection climbs and agents stop answering the same question twice.
30-40 hrs
Queue Time Absorbed Per Week
Ticket-handling hours the managed team takes off your in-house agents.
Dedicated PM
On Every Engagement
A Stealth Agents project manager owns SLA adherence, coverage, and quality so your leaders stop managing the queue.
Same week
Onboarding
Zendesk-fluent operators plug into your views and macros without a long ramp.
FAQ
Zendesk operations, answered
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Deploy a managed team with a dedicated project manager who owns the output.
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