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Customer Support Operations
Forbes Rated Best Virtual Assistant CompanyA Managed Team That Runs Your Kustomer Support Operation
A managed Stealth Agents team runs your Kustomer timelines with full customer context, led by a dedicated project manager so your CX leaders stop routing and clearing conversations themselves.
- Dedicated project manager included
- Platform-fluent operators
- Same-week onboarding
- Flat per-operator model, no tiering
Deploy a Managed Kustomer TeamBuilt for Director of Customer Support / Head of CX · Same-week onboarding
Your best next hire, or your money back.
We stand behind every placement with our best-hire guarantee.
Hire 10+ year experienced executive assistants.
Every agent brings at least a decade of professional experience.
Industry-specific virtual assistants.
Matched to your field so they add value from day one.
Client Reviews
What Our Clients Say
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
Trusted By Over 2,000+ Businesses
4.7★
83 reviews
Trustpilot
4.8★
80 reviews
4.9★
51 reviews
BBB
5.0★
28 reviews
Scope of Work
What your Kustomer team handles
Stealth Agents deploys Kustomer-fluent operators who work your customer timelines directly, resolving conversations with full context, routing through queues and business rules, applying shortcuts, and keeping customer data clean across every channel. A dedicated project manager runs the team and reports to your CX leadership, so conversation volume scales without adding local support headcount.
- Conversation handling on the customer timeline with full context
- Routing through queues and business rules to the right team
- Resolution using your shortcuts and saved responses
- Business rule and queue review to keep routing accurate
- Omnichannel coverage across email, chat, SMS, and social
- Custom attribute, tag, and object hygiene on the timeline
- Knowledge base article drafting and updates for self-service
- Reporting cleanup so CSAT and volume data stay accurate
Why Teams Bring Us In
The bottlenecks inside Kustomer
Timelines Carry More Than a Ticket
Kustomer shows the whole customer, so resolving a conversation means reading history and data, and a lean team cannot give every timeline that attention at volume.
Queues and Routing Need Constant Tuning
Business rules and queues decide who works what, and when routing is not maintained conversations land in the wrong place and response times slip.
Shortcuts and Rules Drift
Shortcuts go stale and business rules misroute as products and policies change, and no one owns keeping that automation accurate and on-brand.
Customer Data Gets Messy
Kustomer is only as useful as its data, and when custom attributes, tags, and objects are not kept clean, the timeline stops telling the full story.
The Managed Model
Output and oversight, without managing anyone
A dedicated project manager per client
One Stealth Agents project manager runs your team day to day, owning quality, coverage, and SLAs. Your operations leaders stay in control without managing individuals.
Scale the team, not the pricing model
Start with one Kustomer operator and scale to a full pod as conversation volume grows, a flat, per-operator model with no tiering. A dedicated Stealth Agents project manager runs the team, owns response times, routing, and CSAT, and reports to your CX leadership.
Capabilities
What a managed team delivers
Context-Rich Conversation Handling
Work each conversation on the Kustomer timeline with full customer history in view, so answers are accurate and customers do not repeat themselves.
Queue and Rule Routing
Route conversations through your queues and business rules to the right team, and keep the workable queue moving so nothing sits unassigned.
Shortcut-Driven Resolution
Resolve repeatable conversations with your shortcuts, keep replies on-brand and on-policy, and flag gaps where a new shortcut is needed.
Timeline Data Hygiene
Keep custom attributes, tags, and objects clean on the timeline so the customer record stays accurate and routing keeps working.
Omnichannel and Knowledge Base
Handle email, chat, SMS, and social in one timeline, and keep knowledge base articles current so self-service deflection climbs.
25-40 hrs
Conversation Time Absorbed Per Week
Timeline-handling hours the managed team takes off your in-house agents.
Dedicated PM
On Every Engagement
A Stealth Agents project manager owns routing, response times, and data quality so your leaders stop working the timeline.
Full context
Every Conversation
Operators resolve on the timeline with complete customer history in view.
FAQ
Kustomer operations, answered
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Deploy a managed team with a dedicated project manager who owns the output.
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