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Customer Support Operations
Forbes Rated Best Virtual Assistant CompanyA Managed Team That Runs Your Intercom Support Conversations
A managed Stealth Agents team runs your Intercom Inbox in real time, led by a dedicated project manager so your CX leaders stop staffing chat coverage themselves.
- Dedicated project manager included
- Platform-fluent operators
- Same-week onboarding
- Flat per-operator model, no tiering
Deploy a Managed Intercom TeamBuilt for Director of Customer Support / Head of CX · Same-week onboarding
Your best next hire, or your money back.
We stand behind every placement with our best-hire guarantee.
Hire 10+ year experienced executive assistants.
Every agent brings at least a decade of professional experience.
Industry-specific virtual assistants.
Matched to your field so they add value from day one.
Client Reviews
What Our Clients Say
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
Trusted By Over 2,000+ Businesses
4.7★
83 reviews
Trustpilot
4.8★
80 reviews
4.9★
51 reviews
BBB
5.0★
28 reviews
Scope of Work
What your Intercom team handles
Stealth Agents deploys Intercom-fluent operators who work your Inbox directly, handling live chat, taking over conversations Fin AI escalates, resolving with saved replies, and keeping Help Center content current. A dedicated project manager runs the team and reports to your CX leadership, so conversation volume scales without adding local support headcount.
- Live chat and Inbox conversation handling across business hours
- Human takeover of conversations Fin AI escalates
- Resolution using your saved replies and snippet library
- Conversation routing, assignment, and tagging inside the Inbox
- Help Center article drafting, updates, and collection cleanup
- Follow-up on open and snoozed conversations
- Outbound message and product tour hygiene across audiences
- Conversation tagging and reporting cleanup for accurate CSAT
Why Teams Bring Us In
The bottlenecks inside Intercom
Live Chat Demands an Instant First Reply
Intercom conversations expect a fast reply the moment they open, and a lean team cannot hold response times low across every hour of the business day at once.
Fin AI Handoffs Land on Someone
When Fin AI cannot resolve a conversation it routes to a human, and those escalations need a fast pickup before the customer closes the tab and leaves.
Saved Replies and Snippets Drift
Saved replies and macros fall out of date as the product changes, and no one owns keeping the reusable answer library accurate and on-brand.
Help Center Content Ages Out
Help Center articles feed both self-service and Fin AI answers, and stale content quietly lowers resolution rates the moment the product ships an update.
The Managed Model
Output and oversight, without managing anyone
A dedicated project manager per client
One Stealth Agents project manager runs your team day to day, owning quality, coverage, and SLAs. Your operations leaders stay in control without managing individuals.
Scale the team, not the pricing model
Start with one Intercom operator and scale to a full pod as conversation volume grows, a flat, per-operator model with no tiering. A dedicated Stealth Agents project manager runs the team, owns response times and CSAT, and reports to your CX leadership.
Capabilities
What a managed team delivers
Live Conversation Handling
Work the Intercom Inbox in real time, keep first-reply times low, and resolve chats with your saved replies so customers get fast, on-brand answers.
Fin AI Escalation Coverage
Pick up conversations Fin AI hands off, close the loop quickly, and flag recurring questions Fin should learn to answer next time.
Saved Reply and Snippet Upkeep
Keep saved replies, snippets, and macros current as the product changes so agents stop rewriting the same answer.
Help Center Maintenance
Draft and update Help Center articles that power both self-service and Fin AI, so deflection climbs and answers stay accurate.
Routing and Tag Hygiene
Assign conversations to the right teammate, keep tags clean, and maintain the data your CSAT and volume reports depend on.
25-35 hrs
Chat Time Absorbed Per Week
Live-conversation hours the managed team takes off your in-house agents.
Dedicated PM
On Every Engagement
A Stealth Agents project manager owns response times, Fin handoff coverage, and quality so your leaders stop staffing the Inbox.
Same week
Onboarding
Intercom-fluent operators plug into your Inbox and saved replies without a long ramp.
FAQ
Intercom operations, answered
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Ready to systemize your Intercom back-office?
Deploy a managed team with a dedicated project manager who owns the output.
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