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Customer Support Operations
Forbes Rated Best Virtual Assistant CompanyA Managed Team That Runs Your Help Scout Conversations
A managed Stealth Agents team runs your Help Scout mailboxes with a personal, on-brand voice, led by a dedicated project manager so your CX leaders stop clearing the shared inbox themselves.
- Dedicated project manager included
- Platform-fluent operators
- Same-week onboarding
- Flat per-operator model, no tiering
Deploy a Managed Help Scout TeamBuilt for Director of Customer Support / Head of CX · Same-week onboarding
Your best next hire, or your money back.
We stand behind every placement with our best-hire guarantee.
Hire 10+ year experienced executive assistants.
Every agent brings at least a decade of professional experience.
Industry-specific virtual assistants.
Matched to your field so they add value from day one.
Client Reviews
What Our Clients Say
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
Trusted By Over 2,000+ Businesses
4.7★
83 reviews
Trustpilot
4.8★
80 reviews
4.9★
51 reviews
BBB
5.0★
28 reviews
Scope of Work
What your Help Scout team handles
Stealth Agents deploys Help Scout-fluent operators who work your shared mailboxes directly, replying to conversations, resolving with saved replies, routing with workflows, and keeping your Docs articles current. A dedicated project manager runs the team and reports to your CX leadership, so conversation volume scales without adding local support headcount.
- Conversation handling across your Help Scout shared mailboxes
- On-brand replies using your saved-reply library
- Workflow review so conversations route and tag correctly
- Assignment, status, and folder hygiene inside each mailbox
- Docs article drafting, updates, and collection cleanup
- Beacon and email coverage so no conversation is missed
- Follow-up on snoozed and pending conversations
- Tag and custom-field cleanup for accurate reporting
Why Teams Bring Us In
The bottlenecks inside Help Scout
The Shared Inbox Never Clears
Every email, form, and chat lands in one shared mailbox, and an open conversation count that keeps climbing pulls a lean team away from harder cases.
Personal Replies Take Real Time
Help Scout is built for warm, human email, and writing on-brand replies at volume is exactly the work that gets rushed when the mailbox is full.
Saved Replies and Workflows Drift
Saved replies go stale and workflows misroute conversations as the product changes, and no one owns keeping that automation accurate.
Docs Falls Behind the Product
Docs articles power both customer self-service and Beacon suggestions, and outdated content quietly lowers deflection every time the product updates.
The Managed Model
Output and oversight, without managing anyone
A dedicated project manager per client
One Stealth Agents project manager runs your team day to day, owning quality, coverage, and SLAs. Your operations leaders stay in control without managing individuals.
Scale the team, not the pricing model
Start with one Help Scout operator and scale to a full pod as conversation volume grows, a flat, per-operator model with no tiering. A dedicated Stealth Agents project manager runs the team, owns response quality and coverage, and reports to your CX leadership.
Capabilities
What a managed team delivers
Shared Mailbox Handling
Work your Help Scout mailboxes end to end, keep the open conversation count low, and reply in a warm, on-brand voice on every message.
Saved-Reply Resolution
Resolve repeatable conversations with your saved replies, keep tone consistent, and flag gaps where a new saved reply is needed.
Workflow and Routing Upkeep
Review workflows and tags so conversations route to the right mailbox and teammate as your processes change.
Docs Knowledge Base Maintenance
Draft and update Docs articles that power self-service and Beacon so deflection climbs and answers stay accurate.
Reporting Hygiene
Keep tags, custom fields, and assignments clean so your Help Scout reports reflect the real state of the mailbox.
20-30 hrs
Inbox Time Absorbed Per Week
Conversation-handling hours the managed team takes off your in-house agents.
Dedicated PM
On Every Engagement
A Stealth Agents project manager owns reply quality, coverage, and tone so your leaders stop clearing the mailbox.
On-brand
Reply Voice
Operators write in your guidelines so email stays personal at volume.
FAQ
Help Scout operations, answered
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