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Customer Support Operations
Forbes Rated Best Virtual Assistant CompanyA Managed Team That Runs Your Gorgias Support Desk
A managed Stealth Agents team runs your Gorgias desk with full order context, led by a dedicated project manager so your CX leaders stop clearing tickets during every sale and drop.
- Dedicated project manager included
- Platform-fluent operators
- Same-week onboarding
- Flat per-operator model, no tiering
Deploy a Managed Gorgias TeamBuilt for Director of Customer Support / Head of CX · Same-week onboarding
Your best next hire, or your money back.
We stand behind every placement with our best-hire guarantee.
Hire 10+ year experienced executive assistants.
Every agent brings at least a decade of professional experience.
Industry-specific virtual assistants.
Matched to your field so they add value from day one.
Client Reviews
What Our Clients Say
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
Trusted By Over 2,000+ Businesses
4.7★
83 reviews
Trustpilot
4.8★
80 reviews
4.9★
51 reviews
BBB
5.0★
28 reviews
Scope of Work
What your Gorgias team handles
Stealth Agents deploys Gorgias-fluent operators who work your tickets directly, handling order-aware requests, editing and refunding orders from inside the ticket, resolving with macros, and covering email, chat, social, and DMs. A dedicated project manager runs the team and reports to your CX leadership, so ticket volume scales through peak season without adding local support headcount.
- Order-aware ticket handling with order details pulled from Shopify
- Order edits, refunds, cancellations, and address changes from the ticket
- Where-is-my-order, returns, and exchange requests end to end
- Macro-driven resolution across email, chat, and forms
- Social and DM coverage across Instagram, Facebook, and TikTok
- Rule and macro review so tickets route and tag correctly
- Help center article drafting and updates for self-service
- Ticket tag and view hygiene for accurate reporting
Why Teams Bring Us In
The bottlenecks inside Gorgias
Order Questions Never Stop
Where-is-my-order, returns, exchanges, and address changes arrive all day, and each one needs the order pulled up and acted on before it can close.
Peak Season Buries a Lean Team
Sales, launches, and holiday volume multiply tickets overnight, and a small in-house team cannot keep response times low when the store is busiest.
Macros and Rules Drift
Macros go stale and Gorgias rules misroute tickets as products and policies change, and no one owns keeping that automation library accurate.
Social and DMs Get Missed
Instagram, Facebook, and TikTok messages flow into Gorgias alongside email and chat, and comments and DMs slip when the team is heads-down on the queue.
The Managed Model
Output and oversight, without managing anyone
A dedicated project manager per client
One Stealth Agents project manager runs your team day to day, owning quality, coverage, and SLAs. Your operations leaders stay in control without managing individuals.
Scale the team, not the pricing model
Start with one Gorgias operator and scale to a full pod for sales and peak season, a flat, per-operator model with no tiering. A dedicated Stealth Agents project manager runs the team, owns response times and CSAT, and reports to your CX leadership.
Capabilities
What a managed team delivers
Order-Aware Ticket Handling
Work tickets with the full order in view, answer status and product questions accurately, and close each request without leaving Gorgias.
Order Actions From the Ticket
Edit orders, issue refunds, process cancellations, and update addresses directly inside the ticket so requests resolve in one place.
Macro-Driven Resolution
Resolve repeatable tickets with your macros, keep replies on-brand and on-policy, and flag gaps where a new macro is needed.
Social and DM Coverage
Handle Instagram, Facebook, and TikTok messages and comments inside Gorgias so social support keeps pace with email and chat.
Rule and Help Center Upkeep
Review rules and macros so tickets route correctly, and keep help center articles current so self-service deflection climbs.
30-45 hrs
Ticket Time Absorbed Per Week
Order-support hours the managed team takes off your in-house agents.
Dedicated PM
On Every Engagement
A Stealth Agents project manager owns response times, refund accuracy, and coverage so your leaders stop working the desk.
Peak-ready
Coverage
Scale operators up for BFCM, drops, and flash sales without hiring local staff.
FAQ
Gorgias operations, answered
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