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Customer Support Operations
Forbes Rated Best Virtual Assistant CompanyA Managed Team That Runs Your Freshdesk Ticket Operation
A managed Stealth Agents team runs your Freshdesk tickets to SLA, led by a dedicated project manager so your CX leaders stop firefighting the backlog.
- Dedicated project manager included
- Platform-fluent operators
- Same-week onboarding
- Flat per-operator model, no tiering
Deploy a Managed Freshdesk TeamBuilt for Director of Customer Support / Head of CX · Same-week onboarding
Your best next hire, or your money back.
We stand behind every placement with our best-hire guarantee.
Hire 10+ year experienced executive assistants.
Every agent brings at least a decade of professional experience.
Industry-specific virtual assistants.
Matched to your field so they add value from day one.
Client Reviews
What Our Clients Say
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.”
CS
Chad Sublet
Business Owner
★★★★★
“We went from 300 hours a month to over 2,500 hours with Stealth Agents.”
EG
Erika Giron
CEO, Horizon Pacific Staffing
★★★★★
“They have made a real difference in our day-to-day operations and truly feel like part of our internal team.”
AB
Alex Behrens
Client since Oct 2024
★★★★★
“Gained time for sales and closed 3 clients within two days. Exceptional service.”
AW
Aisha Wonderfull
CEO, Publishing Startup
★★★★★
“Outstanding service. Less than 24-hour VA placement. Fast, high-quality. I have hired multiple times.”
OH
Owen Hone
Multiple Hire Client
★★★★★
“Great communication, efficient and proactive assistant, visible business growth.”
SJ
Sarah Jacoby
Client
★★★★★
“The team learned my brand and goals and transformed my business. My dream team.”
MC
Martine Cadet
Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
★★★★★
“We especially appreciate how diligent and pleasant Evy is. True pros.”
RC
Rich Cochran
Client
★★★★★
“Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.”
GA
George Assi
2-Year Partner
★★★★★
“Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.”
LM
Lee Maasen
Business Owner
★★★★★
“VA George eliminated late-night documentation work, restoring my sleep and enabling proper business planning.”
KC
Kevin Carabajal
Client
★★★★★
“Paolo is exceptional. Communicative, fast turnaround, quality work every time.”
LS
Lynda Sunshine West
Client
★★★★★
“The easiest VA onboarding process. Communicative and helpful throughout.”
MJ
McKay Jaeckel
First-Time Hire
★★★★★
“Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.”
E
Evan
Long-Term Client
Trusted By Over 2,000+ Businesses
4.7★
83 reviews
Trustpilot
4.8★
80 reviews
4.9★
51 reviews
BBB
5.0★
28 reviews
Scope of Work
What your Freshdesk team handles
Stealth Agents deploys Freshdesk-fluent operators who work your tickets directly, triaging by group and priority, resolving with canned responses, escalating through your workflows, and keeping SLA policies green across email, chat, and phone. A dedicated project manager runs the team and reports to your CX leadership, so ticket volume scales without adding local support headcount.
- Ticket triage and assignment across your Freshdesk groups
- First-response and resolution handling using your canned responses
- Priority and status updates so SLA timers reflect real state
- Dispatch, supervisor, and scenario automation review
- Multichannel coverage across email, chat, phone, and web forms
- Escalation handoffs to engineering or billing with clean private notes
- Solution article drafting, updates, and category cleanup
- Ticket field and tag hygiene for accurate reporting
Why Teams Bring Us In
The bottlenecks inside Freshdesk
Tickets Pile Up Across Every Channel
Freshdesk pulls email, chat, phone, and forms into one ticket list, and the unassigned view grows faster than a lean team can triage and resolve.
SLA Policies Breach Under Load
First-response and resolution timers keep counting during spikes and after hours, and a single group of agents cannot keep every SLA policy in target.
Canned Responses and Automations Drift
Canned responses go stale and dispatch and supervisor rules misroute tickets, and no one owns keeping the automation library accurate as processes change.
The Knowledge Base Falls Behind
Solution articles age out when the product changes, ticket deflection drops, and agents answer the same question again instead of linking a current article.
The Managed Model
Output and oversight, without managing anyone
A dedicated project manager per client
One Stealth Agents project manager runs your team day to day, owning quality, coverage, and SLAs. Your operations leaders stay in control without managing individuals.
Scale the team, not the pricing model
Start with one Freshdesk operator and scale to a full pod as ticket volume grows, a flat, per-operator model with no tiering. A dedicated Stealth Agents project manager runs the team, owns SLA adherence and CSAT, and reports to your CX leadership.
Capabilities
What a managed team delivers
Ticket Triage and Assignment
Work your Freshdesk views end to end, set priority and group, and keep the unassigned queue at zero so nothing ages past its SLA timer.
Canned-Response Resolution
Resolve repeatable tickets with your canned responses, keep replies on-brand and on-policy, and flag gaps where a new response is needed.
Automation and SLA Upkeep
Review dispatch, supervisor, and scenario automations and SLA policies so routing stays correct and timers match how your team works.
Multichannel Coverage
Handle email, chat, phone, and web-form tickets inside one Freshdesk account so customers get consistent answers on every channel.
Knowledge Base Maintenance
Draft and update solution articles so ticket deflection climbs and agents can link a current answer instead of retyping it.
30-40 hrs
Ticket Time Absorbed Per Week
Ticket-handling hours the managed team takes off your in-house agents.
Dedicated PM
On Every Engagement
A Stealth Agents project manager owns SLA adherence, coverage, and quality so your leaders stop managing the ticket list.
Multichannel
Coverage
Operators handle email, chat, phone, and forms inside one Freshdesk account.
FAQ
Freshdesk operations, answered
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