Customer Service Virtual Assistant
Deliver 5-Star Customer Service—Without Doing It All Yourself
Hire a trained virtual assistant to handle support tickets, chats, and client communication—so your business runs smoother, and your customers stay happy.
What Is a Customer Service Virtual Assistant?
A Customer Service Virtual Assistant is a remote professional who handles your day-to-day customer communication—so you can deliver excellent service without drowning in support tickets or overflowing inboxes.
They’re not just answering questions. They’re representing your brand with professionalism, empathy, and consistency. Whether it’s managing emails, responding to live chats, tracking orders, or handling complaints, our VAs are trained to create a smooth, positive customer experience.
At Stealth Agents, we’ve supported businesses for over 10+ years with reliable, fully managed Customer Service VAs. From online stores to SaaS platforms, our VAs keep customers informed, engaged, and happy—so you can focus on growth, not customer complaints.
Customer Inboxes Don’t Stop—Even When You’re Off the Clock
Support requests, order questions, refund issues, complaints—it never ends. And when you’re trying to grow a business, falling behind on responses can cost you customers, reviews, and credibility.
It’s not that you don’t care—it’s that you can’t do it all. And that’s where we come in.
At Stealth Agents, we help businesses deliver 5-star support with trained Customer Service Virtual Assistants. Backed by 10+ years of experience, our VAs manage inboxes, resolve issues, and respond to customers on your behalf—quickly, professionally, and with care.
- Support emails piling up
- Unanswered DMs and live chats
- Negative reviews from slow response times
- Inconsistent tone or messaging across channels
- You, pulled away from high-value work to deal with support issues
You’re not just a founder—you’re also acting as the help desk, support agent, and refund processor.
But you shouldn’t have to be. Let a Stealth Customer Service VA take the pressure off your inbox—so you can focus on growing your business while we take care of your customers.
What a Stealth Customer Service VA Can Do for You
Our Customer Service Virtual Assistants don’t just reply to messages—they build trust with your customers, reduce your workload, and help protect your brand reputation. Whether you need part-time help or full-scale support coverage, our VAs are trained to jump in and represent your business like pros. They understand the importance of tone, timing, and empathy—and how each interaction shapes your customer’s overall experience. With their help, your brand stays responsive, reliable, and consistently aligned with the level of service your audience expects.
Here’s what we can take off your plate:
✔ Email & Live Chat Support
Respond to customer inquiries in real-time or via email with accurate, friendly, and timely replies—across all your channels.
✔ Order Status, Shipping & Returns
Track orders, manage delivery updates, process refunds, and handle return requests so your customers feel supported every step of the way.
✔ CRM & Ticketing System Management
Organize, tag, and respond to support tickets using platforms like Zendesk, Freshdesk, Help Scout, or Gorgias—keeping your support queue running smoothly.
✔ Response Templates & Tone Matching
Maintain consistency in how your brand sounds. VAs follow your tone, use branded templates, and keep messaging aligned across the board.
✔ Review Requests & Feedback Collection
Follow up with happy customers to request reviews, gather feedback, and report on trends—helping you boost your online reputation.
✔ Complaint Handling & Issue Resolution
Defuse frustrated customers with empathy and professionalism. Our VAs are trained in conflict resolution and turning negative experiences into positive ones.
✔ Support Reporting & Insights
Track ticket volume, common issues, and resolution times. We provide simple, actionable summaries to help you improve service quality and efficiency.
✔ Product FAQs & Knowledge Base Management
Keep volunteers in the loop with shifts, updates, and check-ins. We help track attendance, collect feedback, and keep your community engaged.
Perfect for Businesses That Care About Every Customer
Whether you’re selling products, services, or software—great support isn’t optional. It’s what turns one-time buyers into loyal advocates. Our Customer Service VAs are trusted by brands that know every conversation matters, and every customer deserves a timely, thoughtful response.
Here’s who we support best:
- E-commerce Stores & Online Retailers
From tracking orders to processing returns, our VAs help manage the day-to-day support that keeps your customers happy and coming back.
- SaaS & Subscription Platforms
Keep users engaged and supported with fast ticket responses, product FAQs, and onboarding support—so your team can focus on product, not troubleshooting.
- Coaches, Course Creators & Membership Programs
Our VAs help handle member inquiries, access issues, and feedback—so your students or clients always feel cared for and in the loop.
- Agencies & Service Providers
We support client communication, scheduling, intake form follow-ups, and more—so your team can stay focused on delivery, not inbox overload.
- Healthcare, Wellness & Appointment-Based Businesses
Let your VA manage appointment requests, client check-ins, and basic service FAQs—while you focus on providing care.
- Brands with Growing Customer Bases
As you scale, your support shouldn’t suffer. Our VAs help you stay responsive and professional—even during peak seasons or busy launches.
Why Choose Stealth Agents?
Not all virtual assistant services are created equal. At Stealth Agents, we’ve spent over a decade perfecting the balance between personal support and professional structure.
Here’s why businesses trust us to power their operations:
Top-Tier Talent
Every assistant goes through a rigorous vetting process and is trained to handle real-world business tasks with speed and precision.
Fast, Personalized Onboarding
Get matched with a VA who understands your industry and workflow. We tailor our onboarding to your tools, preferences, and goals.
Flexible Plans That Scale With You
Whether you need a few hours a week or full-time support, our packages adapt as your business grows—no long-term commitments required.
Global & U.S.-Based Options
Choose from a wide talent pool with both offshore and U.S.-based assistants depending on your preference for timezone or language needs.
Data Privacy & Security First
We take confidentiality seriously. All VAs sign NDAs, and our systems are set up for secure, professional remote work.
Dedicated Account Management
You’re not alone. Our client success team checks in regularly to make sure your experience is smooth, effective, and continually optimized.
How It Works
Our Seamless Process
Schedule a Free Discovery Call →
We’ll learn about your business, your customer support needs, and the platforms you’re using. Whether it’s part-time email coverage or full multi-channel support, we’ll help you define the right setup.
Get Matched with a Non-Profit VA →
Based on your industry, tools, and tone of voice, we’ll assign a trained VA who understands how to handle your customers like they’re their own.
Easy Onboarding & Workflow Setup →
We help connect your systems, provide brand voice guidelines, and align support SOPs. Your VA is ready to handle tickets, chats, or DMs in days—not weeks.
Start Delegating & See Immediate Relief →
From day one, your VA begins answering inquiries, resolving issues, and tracking support cases—while you stay out of the weeds and in control of quality.
Get Weekly Updates & Real-Time Support
We provide regular performance summaries, QA checks, and communication feedback—so your service stays sharp and your customers stay happy.
Hear it Straight from Our Client
How Our VAs Work with Your Tools
You don’t need to change platforms or reinvent your support system. Our Customer Service VAs are trained in the tools you already use—and they’ll adapt quickly to your workflows, brand voice, and customer service processes.
Here’s how we plug into your operations:
Customer Support & Ticketing Platforms
Manage, assign, and resolve support tickets efficiently—without letting any inquiries fall through the cracks.
Zendesk
Freshdesk
Help Scout
Gorgias
Zoho Desk
Live Chat & Messaging Tools
Deliver real-time customer support through the channels your customers love.
Intercom
Tidio
Crisp
Drift
Facebook Messenger via Meta Business Suite
E-commerce & Order Management
Track orders, update customers, manage refunds, and sync with your e-commerce workflows.
Shopify
WooCommerce
BigCommerce
Amazon Seller Central
Etsy
Email & Communication Tools
Respond through branded email channels, maintain organized threads, and ensure fast, thoughtful replies.
Gmail / G Suite
Outlook
Help desk integrations
Email automation tools like Mailshake or Klaviyo
CRM & Customer Insights
Maintain accurate customer records, notes, and service history for better context and stronger relationships.
HubSpot
Salesforce
Zoho CRM
Pipedrive
Notion / Airtable
Knowledge Base & FAQ Support
Your VA can help build and maintain internal or public help docs—keeping support consistent and scalable.
Notion
Intercom Articles
HelpDocs
Zendesk Guide
Google Docs
Frequently Ask Question's
Do your VAs communicate directly with my customers?
Yes. Our Customer Service VAs are trained to handle email, chat, social media messages, and ticket responses on your behalf. They follow your brand voice, templates, and tone guidelines for consistency.
What support channels do you cover?
We cover all major support channels including email, live chat, social DMs, support ticket systems, and even phone triage (if applicable). You choose what’s needed—we make it seamless.
Can I train the VA on my tone, brand, or products?
Absolutely. We encourage you to provide brand guidelines, FAQ references, past conversations, or templates. We’ll also help with tone matching during onboarding so your VA sounds like part of your team.
Do you offer support during weekends or off-hours?
Yes! We can set up coverage across time zones, including weekends or evenings. Just let us know your preferred availability and we’ll build a schedule that fits.
How do you ensure response quality and consistency?
Our service is fully managed. That means your VA is backed by a support supervisor, QA team, and performance tracking. We regularly review communication quality and provide feedback for continuous improvement.
How soon can I get started?
You can typically be matched with a VA and onboarded in 2–5 business days. We’ll handle the heavy lifting on setup so your VA can start supporting customers right away.
Create An Account & Hire Our Customer Service Virtual Assistant
Our Top 1% Virtual Assistant Price Start at $15 Per Hour Depending On Agent Experience & Your Business Needs
Meet the Team
