Key Takeaways
- ePerformax is a Philippines contact-center provider with voice, email, chat, social, SMS, moderation, and back-office services.
- Its public site uses a contact-sales process and does not publish a standard hourly or monthly rate card.
- Stealth Agents is a leaner alternative when one senior assistant can cover customer and operational work without a multi-agent program.
ePerformax Alternatives
ePerformax, also branded as EPX, operates customer experience programs from the Philippines for large B2C and B2B companies. Its scale, training, and performance-management model fit sustained contact-center demand. Buyers compare ePerformax alternatives when they want a smaller launch, a different delivery region, a public starting price, a specialist provider, or one dedicated assistant who can combine support with back-office coordination.
The first decision is whether the workload is a queue or a role. Queues need forecasting, schedules, quality assurance, and team leads. A role needs one accountable person with enough context and experience to own several related workflows.
What Is ePerformax?
ePerformax provides voice customer service, social media support, email customer service, content moderation, chat, SMS or messaging support, and back-office processing. Its official site says the company has operated in the Philippines since 2002, employs about 7,500 people across three locations, and uses Six Sigma-based performance management.
The company highlights long client relationships, data-driven insights, training, and program implementation. It is designed for managed customer operations rather than isolated tasks.
ePerformax Pricing in 2026
ePerformax does not publish a standard rate card on its public site. Buyers submit an outsourcing inquiry and receive a custom proposal based on channels, hours, languages, volume, staffing, training, technology, and service targets.
| Pricing factor | ePerformax approach |
|---|---|
| Public starting rate | Not published |
| Proposal | Custom contact-center program |
| Channels | Voice, email, chat, social, SMS, moderation |
| Delivery | Philippines centers in Manila, Cebu, and Roxas City |
Ask for productive-hour assumptions, minimum seats, management ratios, QA, training, technology, implementation, schedules, wage adjustments, and the cost of changing volume.
Why Businesses Compare ePerformax Alternatives
They need a smaller minimum team. A mature contact-center operation may be larger than the initial workload.
They want a visible entry price. Custom enterprise quotes require more time to screen and normalize.
They need mixed work ownership. A dedicated assistant can handle customer communication alongside CRM, scheduling, reporting, research, and follow-up.
They want another location model. Nearshore, onshore, or remote delivery may better match time-zone, travel, language, or compliance requirements.
Best ePerformax Alternatives for 2026
1. Stealth Agents
Stealth Agents provides one dedicated full-time assistant starting at $1,600 per month for 160 hours. Every assistant has 10+ years of experience, and the placement includes a money-back guarantee.
2. SupportNinja
SupportNinja provides scalable customer service, technical support, and back-office operations for growth-stage companies.
3. PartnerHero
PartnerHero builds managed customer support and operations teams for technology and consumer brands.
4. Global Response
Global Response offers onshore, nearshore, offshore, and back-office customer experience programs with several delivery options.
5. Helpware
Helpware provides global customer support and back-office services and is relevant for buyers that need a wider regional footprint.
Why Stealth Agents Stands Out
Stealth Agents is not a direct substitute for a large voice program. It is the alternative when the contact volume and operational workload can be owned by one experienced person. The seniority floor reduces supervision, while the flat starting price and money-back guarantee simplify procurement.
ePerformax is the stronger fit for multi-channel queues, formal performance management, and a team operating at scale. Stealth Agents is stronger for a smaller business that needs one full-time, context-rich role.
Frequently Asked Questions
Does ePerformax publish pricing?
No standard hourly or monthly rate is shown on the official site. Buyers request a custom proposal.
What channels does ePerformax support?
Its inquiry page lists voice, email, chat, social media, SMS or messaging, content moderation, and back-office processing.
Where does ePerformax operate?
The official site lists Philippines locations in Manila, Cebu City, and Roxas City, with a US headquarters in Tennessee.
Which alternative fits one full-time support role?
Stealth Agents provides one dedicated senior assistant under a transparent monthly starting price.
How should contact-center proposals be compared?
Normalize the same channels, volume, hours, service levels, languages, training, QA, management, technology, implementation, productive time, and scaling terms.