About
Daniel brings 9 years of customer support experience spanning SaaS, ecommerce, and financial services. He is skilled in Zendesk, Intercom, and Freshdesk, and has maintained a 98%+ customer satisfaction score throughout his career.
Skills & Expertise
ZendeskIntercomFreshdeskLive ChatPhone SupportEmail SupportEscalation ManagementKnowledge Base
Languages
EnglishKorean
Client Reviews
Emily H.
StreamLine SaaS
★★★★★
“Daniel reduced our average ticket resolution time from 48 hours to under 4. Game changer.”
2025-12-05
Marco V.
QuickShip Logistics
★★★★★
“Professional, empathetic, and efficient. Our customers consistently praise the support quality.”
2025-11-15
Availability
Timezone: CST (UTC-6)
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Saturday10:00 AM - 2:00 PM