Close
Top 50 BPO Companies in Europe

Top 50 BPO Companies in Europe

The Business Process Outsourcing (BPO) industry has seen significant growth in Europe over the past decade.

 

With businesses striving to streamline operations and reduce costs, the demand for BPO services has surged.

 

According to a report by Grand View Research, the European BPO market is expected to reach USD 70 billion by 2027, growing at a compound annual growth rate (CAGR) of 6.5% from 2020 to 2027.

 

The rise in digital transformation, coupled with advancements in technology, has enabled BPO companies to offer a wide range of services, including customer support, IT services, finance and accounting, and human resources.

 

In this blog, we will highlight the top 50 BPO companies in Europe, providing overviews of their services, web addresses, and Google ratings.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 50 BPO companies in Europe.

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of European BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 50 BPO Companies in Europe

1. Capgemini

Overview: Capgemini is a global leader in consulting, technology services, and digital transformation. With a presence in over 40 countries, Capgemini offers a range of BPO services, including finance and accounting, procurement, and HR services.

Website: Capgemini

Google Rating: 4.2



====================================================


====================================================


2. Accenture

Overview: Accenture is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. Their BPO services include customer support, IT services, and finance and accounting.

Website: Accenture

Google Rating: 4.1

3. Infosys BPM

Overview: Infosys BPM, a subsidiary of Infosys Ltd, offers end-to-end transformative services for clients across multiple industries. Their BPO services include finance and accounting, sourcing and procurement, and customer service.

Website: Infosys BPM

Google Rating: 4.0

4. Teleperformance

Overview: Teleperformance is a global leader in customer experience management, providing BPO services in customer care, technical support, and customer acquisition. They operate in over 80 countries and serve various industries.

Website: Teleperformance

Google Rating: 4.0

5. TCS (Tata Consultancy Services)

Overview: TCS is a global IT services, consulting, and business solutions organization that offers BPO services in finance and accounting, HR, and supply chain management.

Website: TCS

Google Rating: 4.2

6. Genpact

Overview: Genpact is a global professional services firm focused on delivering digital transformation for clients. Their BPO services include finance and accounting, procurement, and supply chain management.

Website: Genpact

Google Rating: 4.0



*advertisement*

*advertisement*

7. IBM Global Services

Overview: IBM Global Services provides a broad range of BPO services, including IT infrastructure management, application management, and business process management.

Website: IBM Global Services

Google Rating: 4.1

8. Wipro

Overview: Wipro is a leading global information technology, consulting, and business process services company. They offer BPO services in customer service, finance and accounting, and human resources.

Website: Wipro

Google Rating: 4.0

9. Concentrix

Overview: Concentrix is a global business services company specializing in customer engagement and improving business performance. Their BPO services include customer care, technical support, and sales.

Website: Concentrix

Google Rating: 4.0

10. Sitel Group

Overview: Sitel Group is a global leader in customer experience management, providing BPO services in customer care, technical support, and sales. They operate in over 40 countries.

Website: Sitel Group

Google Rating: 4.1

11. Atos

Overview: Atos is a global leader in digital transformation, providing BPO services in IT infrastructure management, application management, and business process management.

Website: Atos

Google Rating: 4.0

12. DXC Technology

Overview: DXC Technology is a global IT services company that provides BPO services in IT infrastructure management, application management, and business process management.

Website: DXC Technology

Google Rating: 3.9

13. HCL Technologies

Overview: HCL Technologies is a leading global IT services company that provides BPO services in IT infrastructure management, application management, and business process management.

Website: HCL Technologies

Google Rating: 4.0

14. Cognizant

Overview: Cognizant is a global professional services company that provides BPO services in IT infrastructure management, application management, and business process management.

Website: Cognizant

Google Rating: 4.1

15. EXL Service

Overview: EXL Service is a leading operations management and analytics company that provides BPO services in finance and accounting, insurance, healthcare, and analytics.

Website: EXL Service

Google Rating: 4.0

16. Tech Mahindra

Overview: Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services and solutions. Their BPO services include customer support, IT services, and finance and accounting.

Website: Tech Mahindra

Google Rating: 4.0

17. Sutherland Global Services

Overview: Sutherland Global Services is a global provider of process transformation services. They offer BPO services in customer care, technical support, and IT services.

Website: Sutherland Global Services

Google Rating: 4.0

18. Capita

Overview: Capita is a leading provider of business process outsourcing and integrated professional support service solutions. Their services span a wide range of industries, including government, healthcare, and financial services.

Website: Capita

Google Rating: 3.8

19. Aegis Limited

Overview: Aegis Limited, a subsidiary of Startek, is a global outsourcing and technology services company. They provide BPO services in customer care, technical support, and human resources.

Website: Aegis Limited

Google Rating: 4.0

20. Serco Group

Overview: Serco Group is a leading provider of public services, working with governments and other public service providers. They offer BPO services in citizen services, transport, and defense.

Website: Serco Group

Google Rating: 3.8

21. WNS Global Services

Overview: WNS Global Services is a global business process management company, offering BPO services in finance and accounting, customer care, and research and analytics.

Website: WNS Global Services

Google Rating: 4.0

22. CGI Group

Overview: CGI Group is a global IT and business consulting services firm. They provide BPO services in IT infrastructure management, application management, and business process management.

Website: CGI Group

Google Rating: 4.0

23. Alorica

Overview: Alorica is a leading provider of customer management solutions. They offer BPO services in customer care, technical support, and sales.

Website: Alorica

Google Rating: 4.0

24. Unisys

Overview: Unisys is a global IT company that provides a range of services, including business process outsourcing, cloud and infrastructure services, and application services.

Website: Unisys

Google Rating: 4.0

25. Mphasis

Overview: Mphasis is an IT services company that offers BPO services in finance and accounting, customer service, and human resources.

Website: Mphasis

Google Rating: 4.0

26. Firstsource Solutions

Overview: Firstsource Solutions is a leading provider of customized business process management services. Their BPO services include customer care, collections, and data processing.

Website: Firstsource Solutions

Google Rating: 4.0

27. Sykes Enterprises

Overview: Sykes Enterprises is a leading provider of customer engagement services. They offer BPO services in customer care, technical support, and sales.

Website: Sykes Enterprises

Google Rating: 4.0

28. Transcom

Overview: Transcom is a global customer experience specialist, providing customer care, sales, technical support, and credit management services through its BPO offerings.

Website: Transcom

Google Rating: 4.0

29. Webhelp

Overview: Webhelp is a global business process outsourcing and customer experience management company. They offer services in customer care, technical support, and sales.

Website: Webhelp

Google Rating: 4.0

30. HGS (Hinduja Global Solutions)

Overview: HGS is a global leader in business process management, providing services in customer care, technical support, and healthcare.

Website: HGS

Google Rating: 4.0

31. Invensis

Overview: Invensis is a global outsourcing services company that provides BPO services in finance and accounting, data entry, customer service, and IT services.

Website: Invensis

Google Rating: 4.0

32. Majorel

Overview: Majorel designs and delivers customer experience and business process outsourcing services to some of the world’s leading companies.

Website: Majorel

Google Rating: 4.0

33. Webhelp

Overview: Webhelp is a global business process outsourcing and customer experience management company. They offer services in customer care, technical support, and sales.

Website: Webhelp

Google Rating: 4.0

34. Startek

Overview: Startek is a global provider of customer experience management solutions, delivering services in customer care, technical support, and sales.

Website: Startek

Google Rating: 4.0

35. iQor

Overview: iQor provides business process outsourcing services in customer care, technical support, and collections.

Website: iQor

Google Rating: 4.0

36. AlmavivA

Overview: AlmavivA is an Italian information technology company that offers BPO services in customer care, IT services, and cloud solutions.

Website: AlmavivA

Google Rating: 4.0

37. Xceed

Overview: Xceed is a global provider of contact center and BPO services, offering customer care, technical support, and sales services.

Website: Xceed

Google Rating: 4.0

38. Softtek

Overview: Softtek is a global IT and business process solutions company that provides BPO services in IT services, finance and accounting, and human resources.

Website: Softtek

Google Rating: 4.0

39. IBEX Global

Overview: IBEX Global delivers end-to-end customer engagement solutions and specializes in customer care, technical support, and sales.

Website: IBEX Global

Google Rating: 4.0

40. VXI Global Solutions

Overview: VXI Global Solutions provides BPO services in customer care, technical support, and sales across various industries.

Website: VXI Global Solutions

Google Rating: 4.0

41. SITEL Group

Overview: SITEL Group is a global leader in customer experience management, providing BPO services in customer care, technical support, and sales.

Website: SITEL Group

Google Rating: 4.1

42. Conduent

Overview: Conduent is a business process services company that provides BPO services in customer care, healthcare, and transportation.

Website: Conduent

Google Rating: 3.9

43. Trizma

Overview: Trizma is a Serbian-based BPO company that provides customer care, technical support, and IT services.

Website: Trizma

Google Rating: 4.0

44. Datamark

Overview: Datamark is a leading provider of business process outsourcing and contact center services. They offer BPO services in finance and accounting, data entry, and customer care.

Website: Datamark

Google Rating: 4.0

45. TaskUs

Overview: TaskUs provides a next-generation customer experience that powers the world’s most disruptive companies through a combination of innovative technology and operational expertise.

Website: TaskUs

Google Rating: 4.0

46. TELUS International

Overview: TELUS International is a leading provider of digital customer experience and IT services. They offer BPO services in customer care, technical support, and IT services.

Website: TELUS International

Google Rating: 4.1

47. Infobip

Overview: Infobip is a global cloud communications platform that provides BPO services in customer engagement and messaging solutions.

Website: Infobip

Google Rating: 4.1

48. Hexaware Technologies

Overview: Hexaware Technologies is a global IT services company that provides BPO services in IT infrastructure management, application management, and business process management.

Website: Hexaware Technologies

Google Rating: 4.0

49. Apex Call Centers

Overview: Apex Call Centers offers customer service solutions and BPO services, including customer care, technical support, and sales.

Website: Apex Call Centers

Google Rating: 4.0

50. Blue Fountain Media

Overview: Blue Fountain Media is a digital agency that offers BPO services in customer care, digital marketing, and web development.

Website: Blue Fountain Media

Google Rating: 4.1

Why Outsource to BPO Companies in Europe?

In today’s fast-paced business environment, outsourcing has become a strategic move for companies looking to enhance efficiency, reduce costs, and focus on core competencies.

 

Europe has emerged as a prime destination for Business Process Outsourcing (BPO), offering a unique blend of advantages that make it an attractive option for businesses worldwide.

1. Access to a Skilled Workforce

Europe boasts a highly educated and skilled workforce, with many countries ranking among the top in global education indices.

 

This talent pool ensures that European BPO companies can provide high-quality services across various sectors, including IT, finance, customer service, and more. By outsourcing to Europe, businesses can leverage this expertise to achieve superior operational efficiency and innovation.

2. Multilingual Capabilities

One of the standout features of European BPO companies is their multilingual capabilities. With over 24 official languages in the European Union and a diverse cultural landscape, European BPO providers are well-equipped to handle customer interactions and business processes in multiple languages.

 

This multilingual proficiency is particularly beneficial for companies aiming to expand their global reach and cater to diverse markets.

3. Advanced Technological Infrastructure

Europe is known for its advanced technological infrastructure and robust IT ecosystem. Many European countries are at the forefront of digital innovation, offering cutting-edge solutions and services.

 

Outsourcing to European BPO companies means accessing state-of-the-art technology and leveraging digital tools that can streamline operations, enhance data security, and drive business growth.

4. Favorable Business Environment

The European business environment is characterized by stability, transparency, and strong regulatory frameworks. These factors create a conducive atmosphere for outsourcing, ensuring that businesses can operate smoothly and with confidence.

 

Moreover, the region’s commitment to data protection and privacy, exemplified by regulations like the General Data Protection Regulation (GDPR), provides an added layer of security for businesses and their customers.

5. Cost-Effective Solutions

While Europe may not always be the cheapest outsourcing destination, it offers excellent value for money. The combination of high-quality services, skilled professionals, and advanced technology makes European BPO companies a cost-effective choice.

 

Businesses can achieve significant savings without compromising on service quality, making it a win-win situation.

6. Proximity and Time Zone Advantage

For companies based in or near Europe, outsourcing within the region offers the advantage of proximity and convenient time zones.

 

This proximity facilitates better communication, collaboration, and quicker turnaround times.

 

It also allows for more manageable site visits and audits, fostering stronger relationships between businesses and their outsourcing partners.

7. Cultural Compatibility

European countries often share cultural similarities and business practices with companies in North America and other parts of the world.

 

This cultural compatibility reduces the risk of misunderstandings and enhances the ease of doing business.

 

European BPO companies are adept at aligning with the values and expectations of their international clients, ensuring seamless integration and collaboration.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

Outsourcing to BPO companies in Europe presents a multitude of benefits that can significantly enhance business performance and competitiveness.

 

From access to a skilled and multilingual workforce to leveraging advanced technology and enjoying a favorable business environment, Europe stands out as a premier outsourcing destination.

 

By choosing to partner with European BPO providers, businesses can unlock new opportunities, drive efficiency, and achieve sustainable growth.

Hire Top 1% Virtual Assistants

Let us handle your backend tasks using our top 1% virtual assistant professionals. Save up to 80% and produce more results for your company in the next 30 days!

Virtual Assistants For Your Business

See how companies are using Stealth Agents to help them accomplish more
tasks. Eliminate wasted time and make more money

Loading...