Are you an entrepreneur or business owner aiming to grow your business, streamline daily operations, or significantly reduce costs?
Business Process Outsourcing (BPO) could be the innovative solution you’re looking for. By outsourcing specific tasks, businesses can focus on their core strengths while leaving specialized activities to experts.
South Africa has become a global leader in the BPO industry, offering unparalleled services that combine excellent quality with cost-effectiveness. The country is home to some of the top 50 companies in South Africa, excelling in this fast-growing sector. Companies like Afrishore BPO are setting benchmarks with innovative solutions and exceptional client support.
While South Africa stands out, BPO companies worldwide continue transforming businesses’ operations, offering scalable and flexible services tailored to meet unique needs. For those seeking high-quality partnerships closer to home, BPO companies in the USA offer the convenience of proximity with globally competitive standards.
Whether looking for local expertise or leveraging global outsourcing, BPO can be the pivotal step towards driving your business forward efficiently and profitably.
BPO in South Africa Key to Business Efficiency
South Africa has become a hotbed for BPO services, transforming how businesses operate regionally and globally. The nation’s stable business environment, skilled workforce, and cost-effective solutions make it a top choice for outsourcing.
The Rise of the BPO Industry in South Africa
The BPO industry in South Africa has seen remarkable growth over the past decade.
According to Business Process Enabling South Africa (BPESA), the sector has created over 270,000 jobs and contributed significantly to the economy.
This growth is driven by increasing demand for efficient, cost-effective business operations worldwide.
Africa’s Top 45 BPO Companies Here’s a deep dive into the leading BPO companies in South Africa, categorized by their industry specialization, size, and range of services.
Each company is evaluated based on client feedback, Google ratings, and overall market presence.
1. Stealth Agents
Overview:
Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.
Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, they have become a trusted partner for businesses across various industries.
Website: www.stealthagents.com
Google Rating: 4.8
2. WNS South Africa
Overview WNS offers various services, including customer service, analytics, and finance. It has a strong presence in the healthcare and logistics industries.
Size WNS employs over 7,000 people in South Africa, making it one of the largest BPO companies in the country.
Client Feedback Clients praise WNS for its efficient and high-quality services. Many have also noted the company’s commitment to continuous improvement and innovation.
With an impressive Google rating of 4.6 stars, WNS is highly regarded by clients and employees.
Website wns.com
Google Rating 4.3
3. Merchants
Overview: Merchants deliver contact center solutions focused on customer experience and efficiency.
With over 35 years of experience, Merchants has a strong presence in the South African market and provides services to various industries, including telecommunications, retail, and financial services. They have offices in Cape Town, Johannesburg, and Durban.
With a client-centric approach, Merchants design customized solutions for their clients based on their specific needs. Their services include inbound and outbound customer support, technical support, sales and retention campaigns, social media management, and back-office processing.
Website merchants.co.za
Google Rating 4.4
4. iContact BPO
Overview: iContact specializes in customer service and sales support for various industries. It offers customized solutions to meet the specific needs of its clients, with a strong focus on technology and innovation. With over 15 years of experience, iContact has established itself as a reliable and efficient BPO company in South Africa.
Website icontactbpo.co.za
Google Rating 4.5
5. Aegis South Africa
Overview Aegis offers diverse BPO services, including customer lifecycle management and digital transformation, to clients across various industries in South Africa. The company has a strong presence in the country, with multiple delivery centers in major cities like Johannesburg and Cape Town.
Website aegisglobal.com
Google Rating 4.1
6. Teleperformance South Africa
Overview Teleperformance provides omnichannel customer experience solutions for various industries. The company has over 300,000 employees in more than 80 countries worldwide. In South Africa, Teleperformance offers a range of services, including customer service, technical support, sales, and back-office solutions.
Website teleperformance.com
Google Rating 4.0
7. Cognia
Overview Cognia specializes in end-to-end customer experience solutions and data analytics.
They offer a range of products and services, including speech and text analytics, call recording, quality monitoring, and workforce management to help businesses improve customer interactions.
Website cognia.co.za
Google Rating 3.9
8. Webhelp South Africa
Overview Webhelp offers various BPO services, including customer service, technical support, and sales. We have a strong presence in South Africa, with several call centers nationwide. Our highly trained and skilled staff can deliver exceptional customer experiences in multiple languages.
Website webhelp.com
Google Rating 4.3
9. Capita South Africa
Overview Capita provides BPO services in various industries, including telecommunications and healthcare. They have a strong presence in South Africa, with over 12,000 employees and multiple delivery centCapita’sita’s BPO services in South Africa offer businesses a unique opportunity to outsource their non-core functions while contributing to the local economy. This section will discuss the benefits of choosing Capita as your BPO partner in South Africa.
Website capita.co.za
Google Rating 4.1
10. Firstsource Solutions South Africa
Overview Firstsource offers customer management solutions for various industries, including banking and healthcare. They specialize in customer acquisition, customer service, and revenue generation.
Firstsource Solutions South Africa is the local branch of Firstsource, which provides tailored customer management solutions to businesses on the African continent. With its years of experience and skilled workforce, Firstsource Solutions South Africa has become a trusted partner for companies looking to improve customer engagement and satisfaction.
Website firstsource.com
Google Rating 3.9
11. MCI
Overview: MCI is a global leader in customer experience and BPO solutions. They provide innovative solutions for businesses in various industries, including healthcare, financial services, and technology. retMCI’s mission is to help companies connect with their customers at every touchpoint and create exceptional experiences.
MCI offers various services, including customer service outsourcing, technical support, sales and retention programs, account management, back-office processing, data analytics, and digital marketing. Their experts work closely with clients to develop customized solutions that meet their business needs.
Web Address: www.mci.world
Google Rating: 4.3/5 (Approx.)
12. AGR Group
Overview: AGR Group specializes in energy and telecom BPO services. We have been in business for over 15 years and have successfully worked with clients worldwide, providing top-notch services and solutions.
At AGR Group, we go beyond traditional BPO services. We focus on building long-term partnerships with our clients by understanding their unique needs and delivering customized solutions that drive growth and efficiency.
Web Address: www.agrgroupinc.com
Google Rating: N/A
13. 121 BPO Client Services
Overview: Provides BPO services focused on customer support and solutions.
Do you want to enhance your customer support services while reducing costs? Look no further than 121 BPO Client Services!
We understand the importance of providing top-notch customer support in today’s competitive market. That’s why we offer a wide range of BPO services that are specifically tailored to meet your business needs and ensure exceptional customer satisfaction.
With our extensive experience in the industry, we have developed advanced solutions and strategies to handle any customer query or issue. Our team of trained professionals is always ready to assist your customers with their inquiries, complaints, or other needs promptly and efficiently.
Web Address: www.121bposervices.co.za
Google Rating: N/A
14. OutProsys
Overview: Offers BPO services specializing in outsourcing solutions.
OutProsys has been in the business process outsourcing (BPO) industry for over 10 years. Our main focus is providing high-quality and efficient outsourcing solutions to businesses of all sizes.
With the increasing demand for BPO services, OutProsys saw the opportunity to help companies streamline their processes, reduce costs, and improve efficiency. We understand that every business has unique needs, so we offer tailor-made solutions to meet your specific requirements.
Our team at OutProsys consists of highly skilled professionals with extensive experience in various industries. We pride ourselves on our ability to adapt.
Web Address: //www.outprosys.com
Google Rating: N/A
15. The Agency BPO
Overview: Provides BPO solutions for various industries, emphasizing customer service.
If you need BPO solutions, look no further than The Agency BPO. Our company specializes in providing top-notch customer service for various industries.
With years of experience and a team of dedicated professionals, we guarantee that your business will benefit from our services. We have the skills and expertise to handle all your BPO needs and prioritize delivering exceptional customer service to your clients.
Web Address: https://agentsybpo.com
Google Rating: N/A
16. SA Commercial
Overview: Specializes in commercial BPO services. Providing high-quality customer service, order processing, and technical support for businesses worldwide.
Are you a business looking to streamline your processes and improve your customers’ experience? Look no further than the SA Commercial! Our team of experts is dedicated to providing top-notch commercial BPO services that will enhance your operations and delight your customers.
Web Address: https://www.sa-commercial.co.za
Google Rating: N/A
17. Rewards
Overview: Offers BPO services focusing on loyalty and rewards programs.
If you run a business, big or small, you know that attracting customers is only half the battle. The other half is keeping them coming back for more. This is where rewards programs come in. By offering your customers incentives and perks, you can increase their loyalty to your brand and ultimately boost your sales.
At BPO Services, we specialize in creating customized loyalty and rewards programs that suit each client’s unique needs.
We understand that one size does not fit all when retaining customers. why do we take the time to get to know your business and your target audience before
Web Address: www.rewardsco.co.za
Google Rating: N/A
18. Digicall Group
Overview: Provides BPO services with a focus on call center solutions.
Digicall Group is a leading business process outsourcing (BPO) service provider that focuses on call center solutions.
With over 20 years of experience in the industry, Digicall has established itself as a trusted and reliable partner for businesses looking to outsource their call center operations.
Web Address: www.digicallgroup.co.za
Google Rating: N/A
19. Centrevo
Overview: We specialize in BPO services, including customer care and back-office solutions.
Welcome to Centrevo, where we prioritize providing exceptional BPO services that cater to your business needs. Our team is dedicated to delivering top-notch customer care and back-office solutions with the utmost commitment to quality and efficiency.
At Centrevo, we understand the importance of building strong client relationships. We strive to foster open communication and transparency throughout our partnership. We believe in working collaboratively with our clients to achieve their goals and drive business success.
Web Address: www.centrevo.co.za
Google Rating: N/A
20. Capability BPO™
Overview: Offers comprehensive BPO solutions across various sectors. Capability BPO™ is a leading provider of business process outsourcing (BPO) services, offering customized solutions to meet the unique needs of our clients.
With over 10 years of experience in the industry, we have developed a deep understanding of various sectors and their specific requirements. Our team consists of highly skilled professionals dedicated to providing high-quality, cost-effective solutions.
Effective BPO services can help businesses streamline operations, reduce costs, and improve efficiency.
Web Address: www.capabilitybpo.com
Google Rating: N/A
21. Affinity Solutions
Overview: Provides BPO services tailored to customer relationship management. Affinity Solutions offers BPO services designed to help businesses improve customer relationship management.
With our expertise and customizable solutions, we can help you build stronger relationships with your customers, increase satisfaction and loyalty, and ultimately drive business growth. We understand the importance of excellent customer service in today’s competitive market. Steam is dedicated to providing top-notch support to help you retain and attract new customers. We aim to be an extension of your business, working seamlessly alongside your team to deliver exceptional customer experiences.
Web Address: www.affinity.co.za
Google Rating: N/A
22. Boomerang
Overview: Boomerang offers BPO services focusing on customer interaction solutions. Its services include inbound and outbound call center solutions, technical support, and order processing.
With over 20 years of experience in the industry, Boomerang has established itself as a reliable and efficient BPO service provider.
Web Address: www.boomerangsa.com
Google Rating: N/A
23. Arc BPO
Overview: Provides BPO services specializing in business process outsourcing.
Arc BPO is one of the leading companies that provide Business Process Outsourcing (BPO) services. With years of experience and a team of highly skilled professionals, Arc BPO has been able to establish itself as a reliable and trusted partner for businesses looking to outsource their non-core activities. In today’s competitive business landscape, companies cannot afford to waste time and resources on tasks that are not directly related to their core competencies. This is where Arc BPO comes in – we take care of your non-core activities so that you can focus on what you do best.
Web Address: www.arcbpo.co.za
Google Rating: N/A
24. Merchants
Overview: A leading BPO provider offering customer management solutions, you’re a business owner, and you probably know how challenging it can be to manage and grow your customer base. With so much competition in the market, it’s essential to stay ahead of the game and deliver exceptional service to your customers where merchants come in – they are key partners for businesses looking to streamline their customer management processes and enhance the overall customer experience. As a leading BPO provider offering customer management solutions, we understand the importance of having reliable and efficient merchants on board.
Web Address: www.merchantscx.com
Google Rating: N/A
25.CallForce
Overview: CallForce specializes in BPO services, focusing on call center solutions. It offers customer service, technical support, telemarketing, and sales services to businesses of all sizes. With its team of experienced agents and state-of-the-art technology, CallForce provides top-notch service to clients in various industries.
Web Address: www.callforce.co.za
Google Rating: N/A
26. Connect BPS
Overview: Provides BPO services, including customer engagement and support.BPS stands for Business Process Services, which are important aspects of any business. These services help organizations manage and streamline their processes, making them more efficient and cost-effective.
Regarding BPO (Business Process Outsourcing) services, Connect BPS stands out. With its customer engagement and support solutions, it can provide exceptional services that can benefit any organization.
Web Address: www.connectbps.com
Google Rating: N/A
27. Mindpearl
Overview: Mindpearl offers BPO services specializing in customer support and contact center solutions. It has operated on sin9 in various countries such as Fiji, South Africa, Spain, and Australia.
With over two decades of experience, Mindpearl has established itself as a leader in providing exceptional customer service to its clients. Its core values of innovation, collaboration, and excellence have helped it build long-term partnerships with global companies across different industries.
Web Address: www.mindpearl.com
Google Rating: N/A
28. ELS Customer Service
Overview: ELS Customer Service provides BPO solutions for customer care and support services. We are dedicated to helping businesses improve customer satisfaction by providing top-notch customer service solutions.
With our team of highly skilled and experienced professionals, we offer a wide range of services to meet our client’s diverse needs. Our customer service solutions are tailored to each client’s specific requirements, ensuring the best possible outcome for their business.
Web Address: www.els.co.za
Google Rating: N/A
29. Black Pen Recruitment
Overview: It specializes in recruitment, BPO services, and connecting businesses with talent. Are you looking to expand your team with top-notch talent? Look no further than Black Pen Recruitment. Our recruitment BPO services are designed to help businesses like yours find the right people for the job.
With a team of experienced recruiters and a vast network of qualified candidates, we can help you save time and resources when hiring. At Black Pen Recruitment, we understand the importance of finding the right fit for your company. We take a personalized approach to recruitment, getting to know your business and its specific needs before finding the perfect candidate. Building strong relationships with our clients is key to successful recruitment.
Web Address: www.blackpenrecruitment.com
Google Rating: N/A
30. Mango5
Overview: Mango5 offers BPO services specializing in customer interaction and support. Founded in 2006, It is located in Cape Town, South Africa. Its team of passionate individuals provides top-notch customer service solutions to clients all over the world.
Mango5 is not your average BPO company. With its commitment to excellence, it goes above and beyond to ensure that every customer interaction is handled with care and professionalism.
Their dedication to providing high-quality services has earned them a reputation as one of the leading BPO companies in South Africa.
Web Address: www.mango5.co.za
Google Rating: N/A
31. 
Overview: Startek provides BPO services, including customer experience management and solutions. It also offers consulting and strategic services to improve business processes. Startek is a global leader in these areas.
With over 30 years of experience, they understand the importance of delivering exceptional customer experiences. Their experts work closely with clients to develop customized strategies that drive revenue growth and enhance brand loyalty.
One of the key strengths of Startek is its ability to provide end-to-end solutions for businesses looking to improve their customer experience. From consulting and strategic services to operational support, they have a holistic approach that ensures
Web Address: www.startek.com
Google Rating: 3.9/5 (Approx.)
32. WNS Global Services SA (Pty) Ltd
Overview: Offers global BPO services with a focus on outsourcing solutions.WNS Global Services SA (Pty) Ltd is a leading business process outsourcing (BPO) company that offers global solutions to clients worldwide.
Focusing on providing high-quality and cost-effective services, WNS has become a trusted partner for many businesses looking to outsource their processes.
Web Address: www.wns.co.za
Google Rating: N/A
33. Dash BPO
Overview: Provides BPO services specializing in business process outsourcing solutions. One key factor in running a successful business is the effective management of resources.
This includes financial resources, time, energy, and a workforce. In today’s fast-paced world, businesses are constantly looking for ways to optimize their operations and streamline processes to stay competitive.
This is where Dash BPO comes into play. We specialize in providing business process outsourcing solutions that help companies free up time and resources to focus on their core competencies. We aim to make clients’ lives easier by caring for non-core functions such as customer service, data entry, accounting, and HR.
Web Address: www.dashbpo.co.za
Google Rating: N/A
34. Indlovu Connect Contact Centre / BPO
Overview: Indlovu Connect offers BPO services focusing on contact center solutions. Through its dedicated team and advanced technology, it strives to create a seamless customer experience. Indlovu Connect stands out in the industry by providing personalized solutions to its clients, resulting in increased customer satisfaction and loyalty.
Indlovu Connect believes in the power of human connection and aims to build strong relationships with its clients and customers.
Their team is trained to handle all customer inquiries, from general questions to complex issues, with professionalism and empathy.
Web Address: https://www.indlovuconnect.com
Google Rating: N/A
35. Synergy Contact Center
Overview: Synergy Contact Center provides BPO services specializing in customer support solutions. Our team of dedicated professionals is committed to delivering exceptional customer service and helping businesses build strong relationships with their customers.
With years of experience in the industry, we understand the importance of providing efficient and effective solutions to meet today’s consumers’ ever-changing demands.
Web Address: www.synergycontactcentre.com
Google Rating: N/A
36. 3iSolutions
Overview: Offers BPO services, including outsourcing solutions and customer engagement. If you’re a reliable outsourcing partner, look no further than 3iSolutions. With years of experience in the BPO industry, we offer many services to help businesses streamline operations and enhance customer engagement.
From data entry and management to customer support and back-office support, our team of experts is well-equipped to handle any task with utmost efficiency and accuracy. We aim to help businesses save time, reduce costs, and improve productivity.
But what sets us apart from other BPO companies? Our commitment to quality service delivery. We understand that every business has unique needs and requirements,
Web Address: www.3isolutions.co.za
Google Rating: N/A
37. CoActivate
Overview: CoActivate provides BPO services focusing on customer interaction and support. It offers a range of services, including customer service, technical support, sales, and lead generation. The company has been in the industry for over 10 years and prides itself on its high-quality service and customer satisfaction.
CoActivate understands the importance of building strong relationships with customers. That’s why they have a team of highly-trained professionals dedicated to providing exceptional customer support. Their goal is not just to solve problems or answer inquiries but also to create positive customer experiences that will keep them returning for more.
Web Address: www.coactivate.co.za
Google Rating: N/A
38. Sigma International
Overview: We specialize in BPO services, including customer management and support solutions. Sigma International provides customized services for its clients through innovative technology and efficient business processes. It is an industry leader in providing BPO (Business Process Outsourcing) services to businesses of all sizes.
With a strong focus on customer management and support solutions, Sigma has been helping companies across various industries achieve greater efficiency and profitability. At Sigour believes that uniqueness requires tailored solutions to meet its needs. That’s why we offer customized services to address our clients’ pain points. We understand that one size does not fit all, and our team works closely with each client to identify.
Web Address: www.sigma-international.co.za
Google Rating: N/A
39. CCI South Africa
Overview: Offers BPO services focusing on customer interaction and business process outsourcing. South Africa has emerged as one of the top destinations for business process outsourcing (BPO) services, with its strong infrastructure, skilled workforce, and competitive costs.CCI South Africa is one of the leading BPO service providers in South Africa. With over 10 years of experience in the industry, CCI South Africa has established itself as a trusted partner for businesses looking to outsource their customer interaction and business process needs.
Their services range from inbound and outbound call center solutions to back-office operations such as data entry and document processing.
Web Address: www.cci-sa.co.za
Google Rating: N/A
40. Solu Growth
Overview: Soul Growth provides services specializing in growth solutions and outsourcing. Soul GrowWe are your average BPO company. We provide growth solutions and outsourcing services to help businesses thrive in today’s growing market.
Our team is dedicated to helping you achieve your business goals by providing top-notch services tailored to your specific needs. We understand that no two businesses are the same, so we take a personalized approach to every client we work with.
Web Address: www.solugrowth.com
Google Rating: N/A
41. Outsourcery
Overview: Outsourcery offers BPO services, including outsourcing and customer engagement solutions. Its expertise in technology, analytics, and process excellence helps businesses optimize their operations and improve customer experience.
Their services range from customer support and sales to back-office functions like finance and accounting. Outsourcing has become a popular business strategy for companies looking to streamline their processes, reduce costs, and stay competitive in today’s fast-paced market. Outsourcery is well-equipped to help businesses achieve these goals.
Web Address: www.outsourcery.co.za
Google Rating: N/A
42. Talksure
Overview: It specializes in BPO services and focuses on insurance and customer support solutions. With over 10 years of experience, Talksure has become an industry leader with a global presence. Are you looking for a reliable and professional BPO service provider?
Look no further than Talksure! Our company specializes in providing top-notch services to our clients, including insurance and customer support solutions. We have been in the business for over 10 years and have gained a strong reputation as an industry leader.
Web Address: www.talksure.co.za
Google Rating: N/A
43. Webhelp SA
Overview: Webhelp SA provides BPO services specializing in customer experience and support solutions. With its headquarters in Paris, France, and a global presence in 50 countries, the company delivers multichannel customer service and sales solutions to more than 500 clients.
Webhelp SA offers various services, including customer service and technical support, sales and lead generation, back-office administration, and digital marketing. Their solutions are tailored to meet the specific needs of each client, with a focus on improving customer satisfaction and driving business growth.
Web Address: www.webhelp.com
Google Rating: N/A
44. O’Keeffe & Swartz
Overview: Offers BPO services, including customer interaction and support solutions. Have you ever been on a call with a customer service representative and felt like they were reading off of a script? Or maybe they seemed disinterested in your concerns and questions?
These negative experiences can leave customers feeling frustrated and unsatisfied. O’Keeffe & Swartz, we understand the importance of providing top-notch customer service. Our BPO services focus on creating positive interactions between businesses and their customers. We believe every interaction is an opportunity to build a stronger customer relationship.
Web Address: www.oks.co.za
Google Rating: N/A
45. ADC Contact Solutions
Overview: It specializes in BPO services, focusing on contact center and customer support solutions.ADC Contact Solutions is a leading BPO service provider that offers exceptional contact center and customer support solutions to businesses of all sizes.
With over 10 years of experience in the industry, we have established ourselves as a trusted partner for companies looking to enhance their customer engagement and satisfaction levels. At ADC Contact Solutions, we understand the importance of providing excellent customer service, and we are committed to helping our clients achieve their goals by delivering top-notch services that exceed their expectations.
Our highly trained professionals use cutting-edge technology and best practices to ensure seamless communication with customers and effective problem resolution.
Web Address: www.adccontact.com
Google Rating: N/A
Understanding Outsourcing with Stealth Agents
Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.
In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.
The newer generation of outsourcing firms typically offer a broader range of staff roles on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients instead of larger enterprises.
Typical BPOs can also be referred t” as “seat le”sing” or “staff le”sing” and may also offer virtual assistants (VA) services, staff augmentation, and a rang’ of ‘non-‘oice’ services.
Stealth Agents also highlights virtual assistant companies worldwide, covering large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to multinationals and enterprises.
Conclusion
South Africa is proving to be a powerhouse in the Business Process Outsourcing (BPO) industry, with its top 45 companies showcasing the country’s versatility.
These companies excel in various services, such as customer support, IT solutions, finance and accounting, HR, and technical assistance. Whether you’re interested in handling complex tasks or simplifying customer interactions, South African BPO providers have you covered.
Firms like Capability BPO stand out for their expertise in delivering tailored solutions. In contrast, others, such as O’Keeffe & Swartz, have earned stellar feedback for outstanding customer service, as seen in numerous business process outsourcing reviews.
By leveraging advanced technology and delivering exceptional customer experiences, SAfrica’s dynamic BPO sector continues to attract clients from around the globe. Companies, from small businesses to large corporations, recognize the value of outsourcing to this growing hub.
If your goal is to outsource retail, hire a virtual assistant, or streamline operations for better efficiency, SAfrica’s BPO companies have proven themselves reliable partners. Take advantage of their expertise and see how they can help meet your business goals while keeping costs in check!