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Top 25 BPO Companies Worldwide

Top 25 BPO Companies Worldwide

The global Business Process Outsourcing (BPO) industry has experienced substantial growth, with the market size projected to reach $405.6 billion by 2027, expanding at a compound annual growth rate (CAGR) of 8.5% from 2020 to 2027.

 

This growth is driven by the increasing demand for efficient business operations, cost savings, and access to specialized expertise.

 

BPO companies offer a range of services, including customer support, IT services, human resources, finance, and more, helping businesses to focus on their core activities while enhancing productivity and profitability.

 

In this article, we will explore the top 25 BPO companies worldwide that are leading the industry with their innovative solutions, advanced technology, and exceptional service delivery.

 

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Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 25 BPO Companies Worldwide

1. Accenture

A global leader in consulting and outsourcing, Accenture provides a wide range of services across strategy, consulting, digital, technology, and operations. They work with clients in more than 120 countries, helping them to transform their businesses and improve performance.



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Accenture was founded in 1989 as a spin-off from the consulting arm of Arthur Andersen. The company’s name was initially Andersen Consulting, but it changed to Accenture in 2001 after a legal dispute with Andersen Worldwide led to a rebranding effort. Today, Accenture has over 500,000 employees and is consistently ranked as one of the world’s most admired companies.

Website: Accenture

Google Rating: 4.2/5

2. Tata Consultancy Services (TCS)

TCS offers IT services, consulting, and business solutions. It’s known for its comprehensive services and innovative solutions. TCS has a global presence in over 46 countries and serves clients across various industries.

TCS was founded in 1968 by Tata Sons, an Indian multinational conglomerate company. It was initially set up as a division of Tata Sons to provide computer services to other group companies. In 1979, the division became an independent legal entity under the name Tata Consultancy Services Limited. Over the years, TCS has grown into one of the largest IT service providers in the world.

Website: TCS

Google Rating: 4.1/5

3. Cognizant

Cognizant provides IT services, including digital, technology, consulting, and operations services. It’s a leader in digital transformation. Cognizant is headquartered in Teaneck, New Jersey, and has a global presence with over 300 delivery centers worldwide.

Cognizant was founded in 1994 as Dun & Bradstreet Satyam Software. In 1996, the company became independent from Dun & Bradstreet and changed its name to Cognizant Technology Solutions. The company’s initial focus was on providing IT services to clients in the financial services industry. However, it quickly expanded into other industries such as healthcare, retail, and manufacturing.

Website: Cognizant

Google Rating: 4.0/5

4. IBM Global Services

IBM offers a range of IT services, including consulting, cloud computing, and artificial intelligence. IBM Global Services (IGS) is the division of IBM that provides these services to clients around the world. With a global network of consultants, experts, and specialists, IGS helps businesses transform and optimize their IT infrastructure, processes, and strategies.

One of the main services offered by IBM Global Services is consulting. This involves working closely with clients to understand their business challenges and goals and providing tailored solutions to address them. IBM’s vast experience in various industries allows its consultants to provide valuable insights and recommendations for clients to improve their operations and achieve their objectives.

Website: IBM



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Google Rating: 4.1/5

5. Capgemini

Capgemini provides consulting, technology, professional, and outsourcing services. It specializes in helping clients transform and manage their businesses by harnessing the power of technology. With a strong focus on innovation and sustainability, Capgemini offers a wide range of services to clients in various industries including banking, consumer products, energy, utilities, healthcare, and more.

Capgemini was founded in 1967 by Serge Kampf in France. The company started as a data processing company but later expanded into computer programming and consulting services. In the 1990s, Capgemini began its international expansion and today, it operates in over 50 countries with around 270,000 employees worldwide.

Website: Capgemini

Google Rating: 4.0/5

6. Infosys

Infosys offers IT services, including consulting, technology, and outsourcing. It’s known for its focus on innovation and digital transformation.

Infosys was founded in 1981 by Narayana Murthy and six other co-founders. It started as a small software development company in Pune, India with an initial capital of $250. Today, it is a global leader in consulting, technology, and outsourcing services with over 200,000 employees worldwide.

Website: Infosys

Google Rating: 4.1/5

7. Wipro

Wipro provides IT services, including digital strategy, IT consulting, and business process services. The company operates in over 50 countries and serves clients across various industries such as banking, telecommunications, healthcare, and energy.

Wipro was founded in 1945 by Mohamed Premji as a vegetable oil manufacturer. In the 1970s, the company entered into the IT industry and started providing computer services. In 1981, Azim Premji took over his father’s role as chairman of the company and focused on expanding its IT services globally. Today, Wipro is one of the top IT service providers in India.

Website: Wipro

Google Rating: 4.0/5

8. HCL Technologies

HCL offers IT and business services, including engineering and R&D, business services, and IT infrastructure management. The company operates in 45 countries and has over 159,000 employees.

HCL Technologies was founded in 1976 as a research and development division of the Indian conglomerate HCL Enterprise. In 1991, it became an independent company and went public in 1999. Over the years, HCL has grown through various acquisitions, including the purchase of Axon Solutions in 2008 for $658 million. Today, HCL is one of the largest IT services companies in India.

Website: HCL Technologies

Google Rating: 4.0/5

9. Genpact

Genpact specializes in finance and accounting, procurement and supply chain, and customer service outsourcing. They work with companies from various industries including banking, insurance, healthcare, and consumer goods.

Genpact was founded in 1997 as a business unit within General Electric (GE). In 2005, GE sold a majority stake in the company to two private equity firms and it became an independent company. In 2012, Genpact went public on the New York Stock Exchange.

Website: Genpact

Google Rating: 4.1/5

10. Concentrix

Concentrix focuses on customer experience management, providing services like customer engagement and business process optimization. Founded in 1991, Concentrix has become a global company with over 225,000 employees working from more than 40 countries.

Concentrix offers a wide range of services including customer service, technical support, sales optimization, and marketing solutions. They also specialize in digital transformation and data analytics to help businesses improve their processes and drive growth.

Website: Concentrix

Google Rating: 4.0/5

11. Teleperformance

Teleperformance is a global leader in customer experience management, offering services across customer care, technical support, and more. With more than 380,000 employees in over 80 countries, Teleperformance serves a wide range of industries including telecommunications, financial services, retail, healthcare, and more.

Teleperformance provides a variety of customer experience management services to its clients. These include voice-based services such as inbound and outbound calls for sales and customer support, as well as non-voice channels like email, chat, social media management, and self-service solutions. The company also offers specialized services such as technical support for electronics and software products.

Website: Teleperformance

Google Rating: 4.0/5

12. Sitel Group

Sitel Group provides customer experience management services, including customer care, sales, and technical support. With over 100,000 associates in more than 25 countries, Sitel Group serves a wide range of industries such as healthcare, retail, telecommunications, and travel.

Sitel Group was founded in 1985 by James F. Lynch to provide exceptional customer service solutions to businesses. In its early years, Sitel Group focused on call center services but has since expanded to offer a full suite of customer experience management services.

Website: Sitel Group

Google Rating: 4.0/5

13. DXC Technology

DXC Technology offers IT services and solutions, including cloud and security, IT outsourcing, and consulting services. The company was formed in 2017 from the merger of Hewlett Packard Enterprise Services and Computer Sciences Corporation.

DXC Technology has its roots in two major companies, Hewlett Packard Enterprise (HPE) Services and Computer Sciences Corporation (CSC). HPE Services was a division of HP that provided IT consulting and outsourcing services. CSC, on the other hand, was a leading provider of IT services and solutions for businesses and governments.

Website: DXC Technology

Google Rating: 4.0/5

14. Sutherland Global Services

Sutherland provides business process transformation services, focusing on customer experience and back-office services. Their main industries are technology, healthcare, retail, and financial services. They offer services such as customer support, technical support, sales, collections, and back-office processing.

Sutherland Global Services was founded in 1986 by Dilip R. Vellodi in Rochester, New York. Over the years, the company has expanded globally and now has operations in over 20 countries with more than 120 delivery centers. It is known for its innovative approach to business process transformation and its commitment to providing exceptional customer experiences.

Website: Sutherland

Google Rating: 4.0/5

15. ADP

ADP offers human resources management software and services, including payroll, talent management, and benefits administration. The company was founded in 1949 and is headquartered in New Jersey, United States.

ADP’s most well-known service is its payroll processing for businesses of all sizes. With its software and services, ADP helps employers manage employee wages, taxes, and other payroll-related tasks. This allows companies to focus on other aspects of their business, while also ensuring accurate and timely payment for their employees.

Website: ADP

Google Rating: 4.0/5

16. NTT Data

NTT Data provides IT services and solutions, including consulting, systems integration, and IT outsourcing. The company is headquartered in Japan and has a global presence, with operations in over 50 countries.

NTT Data was established as the IT services division of Nippon Telegraph and Telephone Public Corporation (now NTT) in 1988. In 2010, it became a subsidiary of NTT and changed its name to NTT Data Corporation. Since then, the company has grown through acquisitions and partnerships to become one of the largest IT services providers in the world.

Website: NTT Data

Google Rating: 4.0/5

17. Alorica

Alorica specializes in customer experience solutions, providing services like customer care, sales, and tech support. With over 100,000 employees spread across more than 140 locations worldwide, Alorica is one of the largest customer experience companies in the world.

Alorica was founded in 1999 as a small call center company in California. Over the years, it has grown rapidly through mergers and acquisitions, expanding its services beyond traditional call center activities to include digital solutions and analytics.

Website: Alorica

Google Rating: 4.0/5

18. EXL Service

EXL focuses on operations management and analytics, providing services in insurance, healthcare, and finance. The company has a global presence with offices in the United States, Europe, Asia, and Latin America.

EXL was founded in 1999 by Vikram Talwar in New York. In 2003, the company expanded its operations to India and established its Global Delivery Center in Noida. Over the years, EXL has acquired several companies to strengthen its services and expand its reach globally. Today, it is one of the leading providers of analytics and operations management solutions.

Website: EXL

Google Rating: 4.0/5

19. Tech Mahindra

Tech Mahindra offers IT services and solutions, including consulting, digital transformation, and business re-engineering through its subsidiary Tech Mahindra Business Services Limited (TechMBS). The company was founded in 1986 and has headquarters in Pune, India. It is a part of the Mahindra Group conglomerate and has operations in over 90 countries with more than 125,000 employees.

Tech Mahindra provides a range of services to its clients, including application development and maintenance, infrastructure management services, testing and quality assurance, consulting and enterprise solutions, network services, mobility solutions, cloud computing services, data analytics, and business intelligence. The company also offers industry-specific solutions for various industries such as healthcare, banking and financial services, communications, media and entertainment, manufacturing, retail, and more.

Website: Tech Mahindra

Google Rating: 4.0/5

20. CGI

CGI provides IT and business consulting services, including systems integration, outsourcing, and intellectual property solutions to clients in more than 170 countries. CGI has a diverse portfolio of services, including application development and maintenance, infrastructure services, cybersecurity, business process services, and consulting.

CGI was founded in 1976 in Quebec City, Canada as Conseillers en gestion et informatique (CGI), which translates to “Consultants in Management and Information Technology”. The company initially focused on providing IT consulting services to government agencies in Canada. In the early 1980s, CGI expanded its operations globally by opening offices in the United States and Europe. In the 1990s, CGI made several strategic acquisitions to expand its service offerings and geographical reach. In 1998, CGI went public on the Toronto Stock Exchange and has since become one of the largest IT consulting firms in the world.

Website: CGI

Google Rating: 4.0/5

21. Capita

Capita offers business process management and outsourcing solutions across various sectors, including government and education. With over 61,000 employees worldwide, Capita provides a range of services such as IT support, customer service, and back-office operations.

Capita was founded in the UK in 1984 as a recruitment company. The company expanded rapidly through acquisitions and by 2001, it became the UK’s leading business process outsourcing (BPO) provider. In 2020, Capita announced a strategic transformation plan to simplify its structure and focus on core businesses.

Website: Capita

Google Rating: 4.0/5

22. WNS Global Services

WNS provides business process management solutions, focusing on industry-specific services and analytics. It was founded in 1996 and is headquartered in Mumbai, India. WNS has operations across the world, with delivery centers in over 16 countries.

The company offers a wide range of services including finance and accounting, customer care, human resources, research and analytics, supply chain management, legal services, procurement, and collections. WNS caters to clients from various industries such as banking and financial services, healthcare, insurance, travel and leisure, utilities, and retail.

Website: WNS

Google Rating: 4.0/5

23. Firstsource Solutions

Firstsource offers business process management services, including customer experience, collections, and data management. Firstsource provides services to clients in banking and financial services, healthcare, telecommunications, media and publishing, and other industries.

Firstsource Solutions was founded in 2001 as ICICI OneSource by the Indian multinational conglomerate ICICI Bank. In 2006, it was rebranded as Firstsource Solutions after its acquisition by the UK-based IT company SKF Technologies Ltd.

Since then, Firstsource has expanded its operations globally with a presence in countries like the United States, United Kingdom, India, Philippines, Sri Lanka, and Ireland. In 2013, it acquired US-based MedAssist Holding Inc., a provider of revenue cycle management services for the healthcare industry. This acquisition helped Firstsource to establish a strong presence in the US market.

In 2017, Firstsource further expanded its portfolio by acquiring ISGN Solutions Inc., a US-based mortgage technology and services company.

Website: Firstsource

Google Rating: 4.0/5

24. Infosys BPM

Infosys BPM specializes in business process management and outsourcing across various industries. The company offers a wide range of services including finance and accounting, procurement, supply chain management, human resources management, customer service, and more.

Infosys BPM was founded in 2002 as Progeon Limited. In 2006, it became a fully-owned subsidiary of Infosys Technologies Limited and was rebranded as Infosys BPO to reflect the company’s focus on business process outsourcing. In 2012, the company was renamed again to its current name – Infosys BPM.

Website: Infosys BPM

Google Rating: 4.1/5

25. Arvato

Arvato provides business process outsourcing and supply chain management services, focusing on delivering customized solutions to its clients. With over 170 offices in more than 40 countries, Arvato has a global presence and serves clients from various industries including retail, finance, healthcare, and technology.

Arvato was founded in 1835 as a printing company in Germany. Over the years, it expanded its services to include logistics, customer relationship management, financial services, and IT solutions. In 2001, Bertelsmann AG acquired the majority of shares in Arvato and merged it with another subsidiary to form Bertelsmann Business Services (BBS). However, in 2008, BBS was renamed back to Arvato, reflecting the company’s focus on its core business.

Website: Arvato

Google Rating: 4.0/5

Why Consider Outsourcing?

In today’s fast-paced business environment, companies are constantly seeking ways to stay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing. But why exactly should businesses consider outsourcing their operations? Here are several compelling reasons:

1. Cost Efficiency

Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. Access to Expertise

Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether it’s IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.

3. Focus on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Scalability and Flexibility

Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5. Risk Management

Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6. Innovation and Technology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without the need to make substantial investments themselves. This can lead to improved efficiency, better data analytics, and enhanced customer experiences.

7. Time Savings

Outsourcing allows businesses to save valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

In summary, outsourcing offers numerous benefits that can help businesses achieve greater efficiency, cost savings, and access to specialized expertise.

 

By allowing companies to focus on their core competencies, scaling operations as needed, and reducing risks, outsourcing has become an indispensable tool for those looking to thrive in a competitive marketplace.

 

If you haven’t considered outsourcing yet, now might be the perfect time to explore this strategic option and unlock your business’s full potential.

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