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Top 40 BPO Companies in Canada

Top 40 BPO Companies in Canada

Canada has emerged as a leading destination for Business Process Outsourcing (BPO) services due to its highly skilled workforce, favorable business environment, and robust technological infrastructure.

 

The BPO industry in Canada has seen significant growth in recent years, with an increasing number of global companies outsourcing their business processes to Canadian firms.

 

According to industry reports, the BPO market in Canada is expected to continue its upward trajectory, driven by the demand for cost-effective and high-quality services.

 

The country’s strategic location, cultural alignment with major markets, and strong regulatory framework make it an attractive outsourcing hub.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 40 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 40 BPO Companies in Canada

1. Dalerio Consulting

Overview:

A consulting firm specializing in business process management and outsourcing solutions.

At Dalerio Consulting, we pride ourselves on providing exceptional services tailored to meet the unique needs of our clients. Our team is made up of highly skilled and experienced professionals in business process management and outsourcing solutions. We believe that our success lies in our ability to understand the intricacies of each client’s business and provide customized solutions that drive growth and efficiency.



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Website: dalerio.com

Google Rating: 4.5/5

2. Martal Group

Overview: Provides outsourced sales solutions for B2B companies. Founded in 2009, Martal Group has a team of highly trained sales professionals who specialize in lead generation and account management. Martal Group’s services help businesses generate more revenue, increase market share, and improve customer retention rates.

Website: martal.ca

Google Rating: 4.6/5

3. Wing Assistant

Overview: Offers virtual assistant services to businesses globally. It is designed to help businesses organize and coordinate work, keep track of schedules and tasks, manage email and social media accounts, research data, and provide customer support services.

Website: wingassistant.com

Google Rating: 4.7/5

4. AnswerConnect

Overview: A provider of 24/7 live answering services. They offer a wide range of services including call answering, message taking, appointment setting, and virtual receptionist services. Their team of highly trained agents handles calls professionally and efficiently to ensure that businesses never miss an important call or opportunity.

Website: answerconnect.com

Google Rating: 4.5/5

5. AnswerForce

Overview:

Offers live answering and customer support services.

AnswerForce is a leading provider of high-quality live answering and customer support services. With years of experience in the industry, they have become a trusted partner for businesses of all sizes looking to improve their customer service and streamline their operations.

Their team of dedicated professionals is available 24/7 to handle incoming calls, emails, chats, and other forms of communication on behalf of your business. They are trained to provide personalized and efficient service, ensuring that every interaction with your customers leaves a positive impression.



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Website: answerforce.com

Google Rating: 4.4/5

6. SureCall

Overview:

Delivers a range of contact center and technology solutions to businesses and enterprises.

SureCall is a leading provider of contact center and technology solutions for businesses and enterprises. With years of experience in the industry, SureCall has established itself as a trusted partner for companies looking to improve their customer service and overall communication capabilities. From small startups to large corporations, SureCall offers tailor-made solutions that cater to the unique needs of each business.

Website: surecallcc.com

Google Rating: 4.3/5

7. Hugo

Overview:

Specializes in BPO services for various industries. Offers end-to-end solutions ranging from customer service to data analysis and management.

Hugo is a leading BPO (Business Process Outsourcing) company that has been providing top-notch services to different industries for over 20 years. The company offers a wide range of services, including customer service, data analysis and management, back-office support, and more. With its team of highly skilled professionals and state-of-the-art technology, Hugo can deliver efficient and cost-effective solutions to its clients.

Website: hugo.com

Google Rating: 4.2/5

8. BPO Hive LLC

Overview: Provides customized outsourcing solutions for diverse business needs. BPO Hive LLC is a top-rated outsourcing company that has more than 10 years of experience in the industry. We offer a wide range of services including customer service, technical support, data entry, virtual assistance, and many more.

Website: bpohive.com

Google Rating: 4.6/5

9. LEX Reception

Overview: Focuses on legal answering services. These services are provided by virtual receptionists to lawyers, law firms, and other legal professionals. The main purpose of a LEX receptionist is to ensure that incoming calls from clients and potential clients are handled professionally, efficiently, and with care.

Website: lexreception.com

Google Rating: 4.5/5

10. Virtual Gurus

Overview: Provides virtual assistant services tailored to business requirements. They provide a wide range of services including administrative tasks, marketing support, and customer service. Virtual Gurus is a Canadian-based company that offers reliable and dedicated virtual assistants to help businesses achieve their goals.

Website: thevirtualgurus.com

Google Rating: 4.7/5

11. CanadaDirect

Overview:

CanadaDirect is a leading marketing and customer acquisition agency based in Canada. Our goal is to help businesses of all sizes grow and succeed through targeted marketing strategies and effective customer acquisition techniques. With our team of experienced professionals, we provide a wide range of services that cater to the specific needs of each client, ensuring maximum return on investment.

Our services include market research, brand development, social media management, email marketing, search engine optimization (SEO), pay-per-click advertising (PPC), and more.

Website: canadadirect.com

Google Rating: 4.3/5

12. 24H Virtual

Overview: Specializes in providing virtual receptionist services to businesses. With more than 10 years of experience, the company offers professional and highly customized services to meet the unique needs of each client. Their services are available 24 hours a day, 7 days a week, providing reliable and efficient support to businesses of all sizes.

Website: 24hvirtual.com

Google Rating: 4.5/5

13. Line One Contact Centres Inc.

Overview:

Provides contact center solutions for various industries.

Contact centers have become an essential part of businesses today, as they bridge the gap between customers and companies. Line One Contact Centres Inc. understands this need and offers a wide array of contact center solutions to help businesses improve their customer experience.

From inbound and outbound call handling to email management and chat support, Line One Contact Centres Inc. has it all covered. Our highly trained agents are equipped with the latest technology to provide efficient and effective communication with your customers.

Website: lineone.com

Google Rating: 4.4/5

14. GetConnected

Overview: Delivers IT outsourcing and business process management services. It operates through a network of delivery centers worldwide. Services include application development, infrastructure management, cloud services and digital transformation. With a team of over 65,000 employees, GetConnected has established itself as a global leader in the IT services industry.

Website: getconnected.com

Google Rating: 4.3/5

15. XE Digital

Overview:

Offers digital marketing and outsourced customer support services.

XE Digital is a leading provider of digital marketing and outsourced customer support services. We work with businesses of all sizes, from start-ups to well-established companies, helping them reach their full potential in the digital world.

Our team at XE Digital consists of highly skilled professionals who are dedicated to delivering exceptional results for our clients. We understand that every business is unique and we take the time to understand our clients’ specific needs and goals. This allows us to tailor our services to best suit each client.

Website: xedigital.com

Google Rating: 4.6/5

16. OpsGuru

Overview:  Specializes in cloud consulting and managed services. It offers a range of services including cloud strategy and migration, DevOps automation, AI and machine learning solutions, data analytics, and managed cloud services. OpsGuru works with businesses of all sizes, from startups to enterprises, helping them leverage the power of the cloud to drive innovation and growth.

Website: opsguru.io

Google Rating: 4.7/5

17. Fusion BPO Services

Overview:

Provides contact center and BPO solutions to global clients.

Fusion BPO Services is a leading provider of contact center and BPO services, catering to clients from various industries across the globe. With headquarters in Canada and operations in multiple countries including the United States, India, and the Philippines, Fusion BPO has established itself as a trusted partner for businesses looking to outsource their customer service and back-office processes.

Founded in 2004, Fusion BPO has grown rapidly over the years and now employs over 10,000 professionals who are dedicated to delivering exceptional customer experiences. The company offers a wide range of services including inbound and outbound call center solutions, email and chat support, technical helpdesk support, data entry and processing, and back-office accounting and finance services.

Website: fusionbposervices.com

Google Rating: 4.4/5

18. TaskUs

Overview:

TaskUs is a top-tier outsourcing company that specializes in customer support, content moderation, and data entry services. They have a global presence with offices in the US, India, Philippines, Mexico, and other countries. TaskUs boasts a highly skilled workforce that undergoes rigorous training to deliver high-quality solutions for their clients. They also prioritize employee satisfaction and provide a positive work environment that fosters growth and development. With advanced technology and efficient processes in place, TaskUs help businesses streamline their operations and improve efficiency. Their commitment to delivering exceptional results has earned them a reputation as one of the best outsourcing companies in the market.

Website: taskus.com

Google Rating: 4.5/5

19. Sutherland Global Services

Overview:Provides business process transformation and outsourced IT services. Established in 1986, Sutherland Global Services is a multinational corporation known for its high-quality customer service and innovative business process transformation solutions. Headquartered in Rochester, New York, the company has over 120 locations across the globe, including North America, South America, Europe, Asia-Pacific, and Africa.

Website: sutherlandglobal.com

Google Rating: 4.2/5

20. Teleperformance

Overview: With over 40 years of experience in the industry, Teleperformance is a global leader in customer experience management. They offer a wide range of services including customer care, technical support, sales and retention, and more. What sets them apart is their focus on technology and innovation to enhance their services and deliver exceptional results for their clients. With a Google rating of 4.5 based on over 1 million reviews, Teleperformance is known for its high-quality services and commitment to customer satisfaction

Website: teleperformance.com

Google Rating: 4.3/5

21. TELUS International

Overview:

Telus International is a global leader in customer experience solutions with operations in over 25 countries including Honduras. They provide a wide range of BPO services such as customer service, technical support, sales, and social media management. Telus International is known for its customer-centric approach and has received several awards for its services.

Website: telusinternational.com

Google Rating: 4.4/5

22. Concentrix

Overview:Provides customer engagement services and business performance improvement. It was founded in 1991 and is headquartered in Fremont, California. Concentrix is a leading global business services company providing customer engagement and improving business performance. Its mission is to bring together the best people, processes, and technology to create innovative solutions that drive positive results for its clients. With over 100,000 employees in more than 40 countries, Concentrix delivers services through multiple communication channels including voice, chat, email, social media and digital self-service

Website: concentrix.com

Google Rating: 4.3/5

23. Accenture

Overview:

Accenture is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. With their industry expertise and cutting-edge technologies, they help businesses transform and drive growth. Their outsourcing services cover end-to-end processes such as finance & accounting, procurement, supply chain management, human resources management, and customer service. With its strong track record of successful partnerships with global clients, Accenture is a top choice for long-term outsourcing needs.

Website: accenture.com

Google Rating: 4.4/5

24. Wipro BPS

Overview: Provides business process services and IT consulting solutions. With a strong focus on delivering innovative solutions, Wipro BPS helps companies across various industries to enhance their business processes and improve operational efficiency. The company offers a wide range of services including finance and accounting, customer service, supply chain management, human resources, analytics and insights, digital operations, and more.

Website: wipro.com

Google Rating: 4.1/5

25. Infosys BPM

Overview:

Infosys BPM is the business process management subsidiary of Infosys, a global leader in consulting, technology, and outsourcing services. With their intelligent automation and data-driven approach, they help businesses streamline processes, reduce costs, and improve overall efficiency. Their services include finance & accounting, procurement, supply chain, human resources, customer service, and sales operations. They have a strong focus on innovation and sustainability, making them a top choice for outsourcing needs.

Website: infosysbpm.com

Google Rating: 4.2/5

26. Genpact

Overview:

Gpact is a global professional services firm that offers end-to-end business process management and technology solutions. With their deep industry expertise, they help businesses drive digital transformation and achieve operational excellence. Their services include finance & accounting, procurement, supply chain, analytics, and customer experience management. They have a strong focus on innovation and continuous improvement, making them a reliable partner for long-term outsourcing needs.

Website: genpact.com

Google Rating: 4.3/5

27. TTEC

Overview:

Specializes in customer experience and contact center solutions. Provides omnichannel experiences, digital transformation solutions and AI-powered automation. Operates globally, with 50 offices and over 50,000 employees

TTEC offers omnichannel experiences to ensure customer engagement across all channels. This means that customers can interact with the company through various channels such as phone calls, emails, social media, chatbots, and more. By providing a seamless experience across these channels, TTEC helps companies improve their customer satisfaction levels and build stronger relationships with their customers.

Website: ttec.com

Google Rating: 4.2/5

28. Alorica

Overview:

Alorica is a BPO company that operates in over 14 countries, including Honduras. They offer a wide range of services such as customer service, sales, technical support, and back-office support. Alorica’s approach to business is centered on building strong relationships with clients and leveraging technology to deliver efficient and effective solutions. Their team of skilled professionals and commitment to providing exceptional service make them a top choice for businesses looking for reliable BPO solutions

Website: alorica.com

Google Rating: 4.3/5

29. HCL Technologies

Overview:

HCL Technologies is a leading global IT services company that offers end-to-end outsourcing solutions to businesses of all sizes. They specialize in digital transformation, cloud computing, and engineering services, helping companies stay competitive in the ever-evolving digital landscape. Their extensive range of outsourcing services includes finance & accounting, procurement, supply chain management, human resources management, and customer service. With their commitment to sustainability and innovation, HCL Technologies continues to be a top choice for long-term outsourcing needs.

Website: hcltech.com

Google Rating: 4.1/5

30. CGI Group

Overview:

Provides IT and business consulting services. CGI Group is a global company with offices in over 40 countries. It was founded in 1976 and is headquartered in Montreal, Canada.

CGI Group offers a wide range of services such as IT consulting, systems integration, application development and maintenance, infrastructure management, business process outsourcing, and more. They also specialize in industry-specific solutions for sectors like government, healthcare, financial services, utilities, and retail.

Website: cgi.com

Google Rating: 4.2/5

31. Tech Mahindra

Overview: Offers digital transformation and IT outsourcing services. The company is headquartered in India and has a global presence with clients across 90 countries. Tech Mahindra offers services such as consulting, technology solutions, integrated engineering services and business process services. It is also one of the top five IT service providers in India with a strong focus on digital technologies and innovation..

Website: techmahindra.com

Google Rating: 4.3/5

32. Capgemini

Overview:

Provides consulting, technology, and outsourcing services. Headquartered in Paris, France.

Capgemini is a global leader in consulting, technology and outsourcing services, serving clients in over 40 countries around the world. With over 200,000 employees and a strong presence in Europe, North America, and Asia Pacific, Capgemini continues to drive innovation and deliver value to its clients.

Website: capgemini.com

Google Rating: 4.2/5

33. IBM Global Services

Overview: Offers IT and business process outsourcing solutions. IBM Global Services is the world’s largest information technology services and consulting provider. It offers a wide range of services, including cloud computing, artificial intelligence, blockchain, cybersecurity, mobile app development, enterprise application integration, data analytics, and more.

Website: ibm.com/services

Google Rating: 4.0/5

34. Cognizant

Overview:

Specializes in IT services and business process outsourcing. With over 300,000 employees and clients in more than 80 countries, Cognizant is one of the world’s leading professional services companies. It is also a Fortune 500 company, ranking at number 194 in 2021.

Cognizant offers a wide range of services, including IT consulting, digital transformation, application development, cloud computing, and infrastructure management.

Website: cognizant.com

Google Rating: 4.1/5

35. EXL Service

Overview:Provides operations management and analytics services. It is a global company that focuses on providing business solutions in the fields of analytics, operations management, and automation. EXL Service serves clients in various industries, including banking, insurance, healthcare, transportation, and logistics.

Website: exlservice.com

Google Rating: 4.2/5

Why Outsource to BPO Companies in Canada?

Canada has rapidly become a preferred destination for Business Process Outsourcing (BPO), offering numerous advantages that attract businesses from around the globe.

 

Here’s why outsourcing to Canadian BPO companies can be a game-changer for your business:

1. Skilled and Diverse Workforce

Canada boasts a highly skilled and diverse workforce, known for its proficiency in multiple languages and expertise in various industries. With a strong educational system producing graduates in fields such as IT, finance, and customer service, Canadian BPO companies can provide specialized and high-quality services.

2. Competitive Costs

While Canada offers world-class services, it does so at competitive rates. Businesses can enjoy substantial cost savings compared to outsourcing to other Western countries, without sacrificing quality. This balance of cost and quality makes Canada an attractive outsourcing destination.

3. Political Stability and Favorable Business Environment

Canada is renowned for its political stability and transparent regulatory environment. The country’s strong legal system protects intellectual property rights and business interests, giving companies peace of mind when outsourcing critical functions.

4. Advanced Infrastructure and Technology

Canada’s investment in advanced infrastructure and technology ensures reliable and efficient BPO operations. The country’s robust telecommunications network and state-of-the-art IT infrastructure support seamless service delivery, essential for businesses requiring uninterrupted operations.

5. Cultural Compatibility and Customer Service Excellence

Canadian professionals share cultural similarities with Western businesses, facilitating smoother communication and collaboration. Known for their exceptional customer service skills, Canadian BPO companies excel in delivering high-quality customer interactions, enhancing brand loyalty and satisfaction.

6. Strategic Time Zone and Geographic Location

Canada’s strategic time zone overlaps with many major markets in North America and Europe. This overlap allows for real-time collaboration and faster response times, critical for businesses operating in global markets. Additionally, Canada’s proximity to the United States offers logistical advantages for companies with North American operations.

7. Innovation and Technological Expertise

Canada is a hub of innovation, particularly in fields like artificial intelligence, machine learning, and fintech. BPO companies in Canada leverage these advanced technologies to enhance service delivery, drive efficiencies, and provide cutting-edge solutions to their clients.

8. Strong Government Support and Incentives

The Canadian government supports the BPO industry through various incentives and policies aimed at attracting foreign investment. Programs and grants designed to foster innovation and skills development further bolster the country’s position as a leading BPO destination.

9. High Quality of Life and Employee Satisfaction

Canada’s high quality of life translates into a motivated and satisfied workforce. Employees who enjoy a good work-life balance and access to excellent healthcare and social services are more likely to deliver superior service. This high level of employee satisfaction positively impacts the quality of outsourced services.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

Outsourcing to BPO companies in Canada offers a unique blend of skilled talent, competitive costs, and a favorable business environment.

 

With advanced infrastructure, cultural compatibility, and strong governmental support, Canada is well-positioned to meet the diverse needs of businesses seeking to optimize their operations.

 

By choosing Canada for your BPO requirements, you can leverage top-tier services, drive innovation, and achieve sustainable growth, all while enjoying the benefits of a reliable and strategic outsourcing partner.

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