Top 40 BPO Companies in Canada – North America’s Trusted Outsourcing Partners

Canada has established itself as a prominent player among BPO companies worldwide thanks to its skilled workforce, strong business environment, and advanced technological infrastructure. The country’s PO sector continues growing, attracting businesses seeking cost-effective, high-quality outsourcing services.

 

CaCanada’s strategic location, cultural alignment with major markets, and robust regulations give it a competitive edge over traditional options like BPO companies in the USA. Canada offers a reliable and innovative solution for organizations considering outsourcing or hiring a virtual assistant.

 

With increasing global demand, Canada is reinforcing its position as a preferred destination for diverse BPO services.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 40 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 40 BPO Companies in Canada

1. Stealth Agents

 

Overview:

Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.

Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, they have become a trusted partner for businesses across various industries.

Website: www.stealthagents.com

Google Rating: 4.8

2. Martal Group

Overview: Martial Group provides outsourced sales solutions for B2B companies. Founded in 2009, Martial Group has a team of highly trained sales professionals who specialize in lead generation and account management. Martialartal GrGroup’s services help businesses generate more revenue, increase market share, and improve customer retention rates.

Website: martal.ca

Google Rating: 4.6/5

3. Wing Assistant

Overview: Offers virtual assistant services to businesses globally. It is designed to help companies organize and coordinate work, keep track of schedules and tasks, manage email and social media accounts, research data, and provide customer support services.

Website: wingassistant.com

Google Rating: 4.7/5

4. AnswerConnect

Overview: A provider of 24/7 live answering services. They offer various services, including call answering, message taking, appointment setting, and virtual receptionist services. Their highly trained agents handle calls professionally and efficiently to ensure that businesses never miss an important call or opportunity.

Website: answerconnect.com

Google Rating: 4.5/5

5. AnswerForce

Overview:

Offers live answering and customer support services.

AnswerForce is a leading provider of high-quality live answering and customer support services. With years of experience in the industry, they have become a trusted partner for businesses of all sizes looking to improve their customer service and streamline their operations.

Their team of dedicated professionals is available 24/7 to handle incoming calls, emails, chats, and other forms of communication on behalf of your business. They are trained to provide personalized and efficient service, ensuring every interaction with your customers leaves a positive impression.

Website: answerforce.com

Google Rating: 4.4/5

6. SureCall

Overview:

Delivers a range of contact center and technology solutions to businesses and enterprises.

SureCall is a leading contact center and technology solutions provider for businesses and enterprises. With years of experience in the industry, SureCall has established itself as a trusted partner for companies looking to improve their customer service and overall communication capabilities. From small to large corporations, startups offer tailor-made solutions catering to each business’s unique needs.

Website: surecallcc.com

Google Rating: 4.3/5

7. Hugo

Overview:

It specializes in BPO services for various industries and offers end-to-end solutions ranging from customer service to data analysis and management.

Hugo is a leading BPO (Business Process Outsourcing) company that has been providing top-notch services to different industries for over twenty years. The company offers many services, including customer service, data analysis and management, back-office support, and more. With its highly skilled professionals and state-of-the-art technology, Hugo can deliver efficient and cost-effective solutions to its clients.

Website: hugo.com

Google Rating: 4.2/5

8. BPO Hive LLC

Overview: BPO Hive LLC provides customized outsourcing solutions for diverse business needs. We are a top-rated outsourcing company with more than 10 years of experience in the industry. We offer a wide range of services, including customer service, technical support, data entry, virtual assistance, and more.

Website: bpohive.com

Google Rating: 4.6/5

9. LEX Reception

Overview: Focuses on legal answering services. Virtual receptionists provide these services to lawyers, law firms, and other legal professionals. The primary purpose of a LEX receptionist is to ensure that incoming calls from clients and potential clients are handled professionally, efficiently, and with care.

Website: lexreception.com

Google Rating: 4.5/5

10. Virtual Gurus

Overview: Provides virtual assistant services tailored to business requirements. They provide various services, including administrative tasks, marketing support, and customer service. Virtual Gurus is a Canadian-based company that offers reliable and dedicated virtual assistants to help businesses achieve their goals.

Website: thevirtualgurus.com

Google Rating: 4.7/5

11. CanadaDirect

Overview:

CanadaDirect is a leading marketing and customer acquisition agency based in Canada. We aim to help businesses of all sizes grow and succeed through targeted marketing strategies and effective customer acquisition techniques. With our team of experienced professionals, we provide a wide range of services that cater to each client’s specific needs, ensuring maximum return on investment.

Our services include market research, brand development, social media management, email marketing, search engine optimization (SEO), pay-per-click advertising (PPC), and more.

Website: canadadirect.com

Google Rating: 4.3/5

12. 24H Virtual

Overview: The company specializes in providing virtual receptionist services to businesses. With more than 10 years of experience, it offers professional and highly customized services to meet each client’s unique needs. Their services are available 24 hours a day, 7 days a week, providing reliable and efficient support to businesses of all sizes.

Website: 24hvirtual.com

Google Rating: 4.5/5

13. Line One Contact Centres Inc.

Overview:

Provides contact center solutions for various industries.

Contact centers have become essential to businesses today as they bridge the gap between customers and companies. Line One Contact Centres Inc. understands this need and offers various contact center solutions to help businesses improve their customer experience.

From inbound and outbound call handling to email management and chat support, Line One Contact Centres Inc. has it all covered. Our highly trained agents are equipped with the latest technology to provide efficient and effective communication with your customers.

Website: lineone.com

Google Rating: 4.4/5

14. GetConnected

Overview: Delivers IT outsourcing and business process management services. It operates through a network of delivery centers worldwide. Services include application development, infrastructure management, cloud services, and digital transformation. With a team of over 65,000 employees, GetConnected has established itself as a global leader in the IT services industry.

Website: getconnected.com

Google Rating: 4.3/5

15. XE Digital

Overview:

Offers digital marketing and outsourced customer support services.

XE Digital is a leading provider of digital marketing and outsourced customer support services. We work with businesses of all sizes, from startups to well-established startups and startups, helping them reach their full potential in the digital world.

Our team at XE Digital consists of highly skilled professionals dedicated to delivering exceptional client results. We understand that every business is unique, and we take the time to understand clients’ specific needs and goals. This allows us to tailor our services to best suit each client.

Website: xedigital.com

Google Rating: 4.6/5

16. OpsGuru

Overview: OpsGuru specializes in cloud consulting and managed services. It offers a range of services, including cloud strategy and migration, DevOps automation, AI and machine learning solutions, data analytics, and managed cloud services. OpsGuru works with businesses of all sizes, from sentrepreneurstehelping to helping to increase the power of the cloud to drive innovation and growth.

Website: opsguru.io

Google Rating: 4.7/5

17. Fusion BPO Services

Overview:

Provides contact center and BPO solutions to global clients.

Fusion BPO Services is a leading provider of contact center and BPO services, catering to clients from various industries worldwide. With headquarters in Canada and operations in multiple countries, including the United States, India, and the Philippines, Fusion BPO has established itself as a trusted partner for businesses looking to outsource their customer service and back-office processes.

Founded in 2004, Fusion BPO has grown rapidly and employs over 10,000 professionals dedicated to delivering exceptional customer experiences. The company offers service and outbound call center solutions, email and chat support, technical helpdesk support, data entry and processing, and back-office accounting and finance services.

Website: fusionbposervices.com

Google Rating: 4.4/5

18. TaskUs

Overview:

TaskUs is a top-tier outsourcing company specializing in moderation and data entry services. They have a global presence with offices in the US, India, Philippines, Mexico, and other countries. TaskUs boasts a highly skilled workforce that undergoes rigorous training to deliver high-quality solutions for their clients. They also prioritize employee satisfaction and provide a positive work environment that fosters growth and development. With advanced technology and efficient processes, TaskUs help businesses streamline their operations and improve efficiency. Their commitment to delivering exceptional results has earned them a reputation as one of the best outsourcing companies in the market.

Website: taskus.com

Google Rating: 4.5/5

19. Sutherland Global Services

Overview: Sutherland Global Services provides business process transformation and outsourced IT services. Established in 1986, it is a multinational corporation known for its high-quality customer service and innovative business process transformation solutions. Headquartered in Rochester, New York, the company has over 120 locations worldwide, including North America, South America, Europe, Asia-Pacific, and Africa.

Website: sutherlandglobal.com

Google Rating: 4.2/5

20. Teleperformance

Overview: With over 40 years of experience in the industry, Teleperformance is a global leader in customer experience management. They offer various services, including customer care, technical support, sales and retention, and more. What sets them apart is their focus on technology and innovation to enhance their services and deliver exceptional results for their clients. With a Google rating of 4.5 based on over 1 million reviews, Teleperformance is known for its high-quality services and commitment to customer satisfaction.

Website: teleperformance.com

Google Rating: 4.3/5

21. TELUS International

Overview:

Telus International is a global leader in customer experience solutions with operations in over 25 countries, including Honduras. It provides a wide range of BPO services, such as customer service, technical support, sales, and social media management. Telus International is known for its customer-centric approach and has received several awards for its services.

Website: telusinternational.com

Google Rating: 4.4/5

22. Concentrix

Overview: Provides customer engagement services and business performance improvement. It was founded in 1991 and is headquartered in Fremont, California. Concentrix is a leading global business services company that engages customers and improves business performance. Its mission is to bring together the best people, processes, and technology to create innovative solutions that drive positive results for its clients. With over 100,000 employees in over 40 countries, Concentrix delivers services through multiple communication channels, including voice, chat, email, social media, and digital self-service.

Website: concentrix.com

Google Rating: 4.3/5

23. Accenture

Overview:

Accenture is a multinational professional services company that offers services in strategy, consulting, digital, technology, and operations. With its industry expertise and cutting-edge technologies, Accenture helps businesses transform and drive growth. Its outsourcing services cover end-to-end processes such as finance & accounting, procurement, supply chain management, human resources management, and customer service. With its strong track record of successful partnerships with global clients, Accenture is a top choice for long-term outsourcing needs.

Website: accenture.com

Google Rating: 4.4/5

24. Wipro BPS

Overview: Wipro BPS provides business process services and IT consulting solutions. With a strong focus on delivering innovative solutions, it helps companies across various industries enhance their business processes and improve operational efficiency. The company offers a wide range of services, including finance and accounting, customer service, supply chain management, human resources, analytics and insights, digital operations, and more.

Website: wipro.com

Google Rating: 4.1/5

25. Infosys BPM

Overview:

Infosys BPM is the business process management subsidiary of Infosys, a global leader in consulting, technology, and outsourcing services. With its intelligent automation and data-driven approach, Infosys helps businesses streamline processes, reduce costs, and improve overall efficiency. Its services include finance and accounting, procurement, supply chain, human resources, customer service, and sales operations. Its strong focus on innovation and sustainability makes it a top choice for outsourcing needs.

Website: infosysbpm.com

Google Rating: 4.2/5

26. Genpact

Overview:

Gpact is a global professional services firm that offers end-to-end business process management and technology solutions. With its deep industry expertise, it helps businesses drive digital transformation and achieve operational excellence. Its services include finance and accounting, procurement, supply chain, analytics, and customer experience management. Its strong focus on innovation and continuous improvement makes it a reliable partner for long-term outsourcing needs.

Website: genpact.com

Google Rating: 4.3/5

27. TTEC

Overview:

Specializes in customer experience and contact center solutions. Provides omnichannel experiences, digital transformation solutions, and AI-powered automation. Operates globally, with 50 offices and over 50,000 employees

TTEC offers omnichannel experiences to ensure customer engagement across all channels. Customers can interact with the company through various phone calls, emails, social media, chatbots, and more. By providing a seamless experience across these channels, TTEC helps companies improve their customer satisfaction levels and build stronger relationships with their customers.

Website: ttec.com

Google Rating: 4.2/5

28. Alorica

Overview:

Alorica is a BPO company that operates in over 14 countries, including Honduras. It offers a wide range of services, such as customer service, sales, technical support, and back-office support. Alorica’s approach to business is centered on building strong relationships with clients and leveraging technology to deliver efficient and effective solutions. Its team of skilled professionals and commitment to exceptional service make it a top choice for businesses looking for reliable BPO solutions.

Website: alorica.com

Google Rating: 4.3/5

29. HCL Technologies

Overview:

HCL Technologies is a leading global IT services company that offers end-to-end outsourcing solutions to businesses of all sizes. They specialize in digital transformation, cloud computing, and engineering services, helping companies stay competitive in the ever-evolving digital landscape. Their extensive outsourcing services include finance & accounting, procurement, supply chain management, human resources management, and customer service. With their commitment to sustainability and innovation, HCL Technologies remains a top choice for long-term outsourcing needs.

Website: hcltech.com

Google Rating: 4.1/5

30. CGI Group

Overview:

CGI Group provides IT and business consulting services. Founded in 1976, it has offices in over 40 countries and is headquartered in Montreal, Canada.

CGI Group offers a wide range of services, such as IT consulting, systems integration, application development and maintenance, infrastructure management, business process outsourcing, and more. It also specializes in industry-specific solutions for sectors like government, healthcare, financial services, utilities, and retail.

Website: cgi.com

Google Rating: 4.2/5

31. Tech Mahindra

Overview: Tech Mahindra offers digital transformation and IT outsourcing services. The company is headquartered in India and has a global presence with clients in 90 countries. Tech Mahindra offers services such as consulting, technology solutions, integrated engineering services, and business process services. It is also one of the top five IT service providers in India, with a strong focus on digital technologies and innovation.

Website: techmahindra.com

Google Rating: 4.3/5

32. Capgemini

Overview:

Provides consulting, technology, and outsourcing services. Headquartered in Paris, France.

Capgemini is a global leader in consulting, technology, and outsourcing services, serving clients in over 40 countries worldwide. With more than 200,000 workers and a strong presence in Europe, North America, and Asia Pacific, Capgemini continues to drive innovation and deliver value to its clients.

Website: capgemini.com

Google Rating: 4.2/5

33. IBM Global Services

Overview: Offers IT and business process outsourcing solutions. IBM Global Services is the world’s most extensive information, techno, ology, and consulting provider. It offers many services, including cloud computing, artificial intelligence, blockchain, cybersecurity, mobile app development, enterprise application integration, data analytics, and more.

Website: ibm.com/services

Google Rating: 4.0/5

34. Cognizant

Overview:

Cognizant specializes in IT services and business process outsourcing. With over 300,000 employees and clients in more than 80 countries, It is one of the world’s leading professional services companies. It is also a Fortune 500 company, ranking 194 in 2021.

Cognizant offers various services, including IT consulting, digital transformation, application development, cloud computing, and infrastructure management.

Website: cognizant.com

Google Rating: 4.1/5

35. EXL Service

Overview: EXL Service provides operations management and analytics services. It is a global company that delivers business solutions in analytics, operations management, and automation. EXL Service serves clients in various industries, including banking, insurance, healthcare, transportation, and logistics.

Website: exlservice.com

Google Rating: 4.2/5

Why Outsource to BPO Companies in Canada?

Canada has rapidly become a preferred destination for Business Process Outsourcing (BPO), offering numerous advantages that attract businesses from around the globe.

 

Here, outsourcing to Canadian BPO companies can be a game-changer for your business:

1. Skilled and Diverse Workforce

Canada boasts a highly skilled and diverse workforce known for its proficiency in multiple languages and expertise in various industries. With a strong educational system producing IT, finance, and customer service graduates, Canadian BPO companies can provide specialized and high-quality services.

2. Competitive Costs

While Canada offers world-class services at competitive rates, businesses can enjoy substantial cost savings compared to outsourcing to other Western countries without sacrificing quality. This balance of cost and quality makes Canada an attractive outsourcing destination.

3. Political Stability and Favorable Business Environment

Canada is renowned for its political stability and transparent regulatory environment. The country protects intellectual property rights and business interests, giving companies peace of mind when outsourcing critical functions.

4. Advanced Infrastructure and Technology

CaCanada’snvestment in advanced infrastructure and technology ensures reliable and efficient BPO operations. The country’s busy telecommunications network and state-of-the-art IT infrastructure support seamless service delivery, essential for businesses requiring uninterrupted operations.

5. Cultural Compatibility and Customer Service Excellence

Canadian professionals share cultural similarities with Western businesses, facilitating smoother communication and collaboration. Known for their exceptional customer service skills, Canadian BPO companies excel in delivering high-quality customer interactions, enhancing brand loyalty and satisfaction.

6. Strategic Time Zone and Geographic LocaCanada’sategic time zone overlaps with many major markets in North America and Europe. This overlap allows for real-time collaboration and faster response times, which is critical for businesses operating in global markets. Additionally, Canada’s proximity to the United States offers logistical advantages for companies with North American operations.

7. Innovation and Technological Expertise

Canada is an innovation hub in fields like artificial intelligence, machine learning, and fintech. BPO companies in Canada leverage these advanced technologies to enhance service delivery, drive efficiencies, and provide cutting-edge solutions to their clients.

8. Strong Government Support and Incentives

The Canadian government supports the BPO industry through various incentives and policies to attract foreign investment. Programs and grants to foster innovation and skills development further bolster the country’s positioning as a leading BPO destination.

9. High Quality of Life and Employee SatisfactCanada’ssigh quality of life translates into a motivated and satisfied workforce. Employees who enjoy a good work-life balance and access to excellent healthcare and social services are likelier to deliver superior service. This high level of employee satisfaction positively impacts the quality of outsourced services.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients instead of larger enterprises.

Typical BPOs can also be referred to as ” s” at leasing” “r  “s” aff leasing “and may offer virtual assistant (VA) services, staff augmentation, and a range of on-voice services.

Stealth Agents also highlights virtual assistant companies worldwide, covering large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to multinationals and enterprises.

Conclusion

Outsourcing to BPO companies in Canada offers a unique blend of skilled talent, competitive costs, and a favorable business environment.

 

With advanced infrastructure, cultural compatibility, and strong governmental support, Canada is well-positioned to meet the diverse needs of businesses seeking or hiring a virtual assistant to optimize their operations.

 

By choosing Canada for your BPO requirements, you can leverage top-tier services, drive innovation, and achieve sustainable growth, all while enjoying the benefits of a reliable and strategic outsourcing partner.