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Top 35 BPO Companies in Honduras

Top 35 BPO Companies in Honduras

Honduras has emerged as a notable player in the global Business Process Outsourcing (BPO) industry, offering competitive advantages for companies seeking cost-effective and high-quality outsourcing solutions. The country’s strategic location, skilled bilingual workforce, and government incentives have attracted numerous international businesses. In this article, we will explore the top 35 BPO companies in Honduras that are setting benchmarks in the industry.

The BPO sector in Honduras has experienced significant growth over the past decade. According to industry reports, the BPO market in Honduras is projected to grow at a CAGR of 7.5% from 2021 to 2026. The country’s young and dynamic population, with over 60% under the age of 30, provides a robust talent pool for BPO services, including customer support, IT services, and back-office operations.

With a favorable business environment and continuous investments in infrastructure and technology, Honduras has positioned itself as an attractive destination for outsourcing. Whether you are looking for cost savings, scalability, or expertise in specific domains, the top 35 BPO companies in Honduras offer diverse solutions to meet your business needs.

Let’s dive into the list and discover the leading BPO providers in Honduras that can help your business thrive.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 35 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 35 BPO Companies in Honduras

1. Convergys

Convergys has been operating in Honduras since 2005 and has established itself as one of the leading BPO companies in the country. With a focus on customer management solutions, Convergys offers services such as customer service, technical support, sales, and collections. They have a strong presence in Latin America and are known for their high-quality services.

Web address: http://www.convergys.com/

Google rating: 4.1 (based on 2,500+ reviews)

2. Telus International

Telus International is a global leader in customer experience solutions with operations in over 25 countries including Honduras. They provide a wide range of BPO services such as customer service, technical support, sales, and social media management. Telus International is known for its customer-centric approach and has received several awards for its services.

Web address:https://www.telusinternational.com/

Google rating: 4.2 (based on 1,600+ reviews)



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3. Sitel

Sitel is another top BPO company in Honduras that provides exceptional customer experience solutions to clients worldwide. With over 30 years of experience in the industry, Sitel offers services such as customer service, technical support, sales, and back-office support. They have a strong presence in Latin America and are known for their innovative solutions and commitment to client satisfaction.

Web address: https://www.sitel.com/

Google rating: 4.0 (based on 1,200+ reviews)

4. Startek

Startek is a global leader in providing business process outsourcing services with operations in over 50 locations worldwide, including Honduras. They offer a wide range of services such as customer service, technical support, sales, social media management, and more. Startek is known for its efficient processes and cutting-edge technology that helps businesses improve their customer experience. They have received numerous awards for their services and continue to be a top choice for companies looking for exceptional BPO solutions.

Web address: https://www.startek.com/

Google rating: 3.8 (based on 1,000+ reviews)

5. VXI Global Solutions

VXI Global Solutions is a leading provider of customer experience solutions with operations in multiple countries, including Honduras. They specialize in providing multilingual support and offer services such as customer service, technical support, sales, and back-office support. VXI Global Solutions prides itself on its highly trained team of customer experience professionals and their commitment to delivering results for clients. Their global presence and diverse workforce make them a strong choice for businesses looking to expand their customer reach.

Web address: https://www.vxiflobal.com/

Google rating: 3.9 (based on 600+ reviews)

6. Conduent

Conduent is a well-established BPO company with over 30 years of experience in providing services to businesses worldwide. They offer a comprehensive range of solutions, including customer care, digital platforms, and analytics. In Honduras, Conduent has a strong presence and offers its clients cost-effective and innovative solutions to help them grow their businesses. With a focus on delivering exceptional customer experiences and driving business growth, Conduent continues to be a top choice for companies looking for reliable BPO services.

Web address:https://www.conduent.com/

Google rating: 3.1 (based on 550+ reviews)

7. Alorica

Alorica is a BPO company that operates in over 14 countries, including Honduras. They offer a wide range of services such as customer service, sales, technical support, and back-office support. Alorica’s approach to business is centered on building strong relationships with clients and leveraging technology to deliver efficient and effective solutions. Their team of skilled professionals and commitment to providing exceptional service make them a top choice for businesses looking for reliable BPO solutions.

Web address:https://www.alorica.com/

Google rating: 3.8 (based on 500 reviews)



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8. Infinit-O

Infinit-O is a BPO company that specializes in providing customized solutions for businesses in various industries, including healthcare, finance, and technology. Their services include customer service, data entry, research, and back-office support. With a team of highly skilled professionals and advanced technology, Infinit-O helps businesses streamline their processes and improve their bottom line. They also prioritize data security and compliance, making them a trusted partner for companies looking to outsource their operations.

Web address:https://www.infinit-o.com/

Google rating:4.5 (based on 150+ reviews)

9. IBEX Global

IBEX Global is a BPO company that operates in over 18 countries, including the Philippines and Nicaragua. They offer a wide range of services such as customer service, sales, technical support, and back-office support. Their focus on innovation and technology enables them to deliver customized solutions that meet their client’s specific needs. IBEX Global also prioritizes employee development and engagement, making them a top choice for businesses looking for reliable BPO services while also supporting the growth and well-being of their workforce.

Web address: https://www.ibexglobal.com/

Google rating: 3.8 (based on 650+ reviews)

10. Flatworld Solutions

Flatworld Solutions is a BPO company with over 20 years of experience in providing outsourcing solutions to businesses worldwide. They offer a diverse range of services, including data entry, accounting, call center support, and digital marketing. With their ISO-certified processes and advanced technology, they deliver high-quality results and help companies reduce operational costs. Flatworld Solutions also places great emphasis on building long-term partnerships with their clients by understanding their unique needs and providing customized solutions that align with their business goals.

Web address: https://www.flatworldsolutions.com/

Google rating:4.8 (based on 200+ reviews)

11. Invensis

Invensis is a global BPO company that has been providing outsourcing services for over 20 years. They specialize in back-office support, data entry, and document management solutions for industries such as healthcare, finance, and logistics. With their state-of-the-art infrastructure and skilled workforce, they ensure high-quality results and rapid turnaround times. Their commitment to client satisfaction has earned them several awards and recognition in the industry, making them one of the leading BPO service providers in the market.

Web address: https://www.invensis.net/

Google rating: 4.6 (based on 300+ reviews)

12. WNS Global Services

WNS Global Services is a leading BPO company with a global presence in over 16 countries. They offer end-to-end outsourcing solutions for various industries, including banking, healthcare, and retail. With their data-driven approach and innovative technology, they help businesses improve efficiency and achieve cost savings. WNS also has a strong focus on sustainability and social responsibility, making them a socially conscious choice for outsourcing needs.

Web address:https://www.wns.com

Google rating: 4.7 (based on 400+ reviews)

13. HGS (Hinduja Global Solutions)

HGS, also known as Hinduja Global Solutions, is a multinational BPO company that has been in the industry for over 4 decades. With their innovative digital solutions and customer-centric approach, they help businesses transform their operations and improve overall performance. They specialize in providing services such as customer support, technical support, and back-office support for industries such as healthcare, banking, and telecommunications. Their extensive global reach and expertise make them a trusted partner for outsourcing needs.

Web address: https://www.teamhgs.com/

Google rating: 4.5 (based on 500+ reviews)

14. Genpact

Gpact is a global professional services firm that offers end-to-end business process management and technology solutions. With their deep industry expertise, they help businesses drive digital transformation and achieve operational excellence. Their services include finance & accounting, procurement, supply chain, analytics, and customer experience management. They have a strong focus on innovation and continuous improvement, making them a reliable partner for long-term outsourcing needs.

Web address: https://www.genpact.com/

Google rating: 4.5 (based on 1000+ reviews)

15. Infosys BPM

Infosys BPM is the business process management subsidiary of Infosys, a global leader in consulting, technology, and outsourcing services. With their intelligent automation and data-driven approach, they help businesses streamline processes, reduce costs, and improve overall efficiency. Their services include finance & accounting, procurement, supply chain, human resources, customer service, and sales operations. They have a strong focus on innovation and sustainability, making them a top choice for outsourcing needs.

Web address: https://www.infosysbpm.com/

Google rating: 4.5 (based on 1500+ reviews)

16. Wipro

Wipro is a leading global information technology, consulting, and business process services company. They specialize in end-to-end solutions for industries such as banking, healthcare, retail, energy, and more. Their comprehensive outsourcing services include finance & accounting, human resources management, supply chain management, customer service, and sales operations. With their focus on digital transformation and sustainability, they help businesses stay ahead in the rapidly changing market landscape.

Web address: https://www.wipro.com/

Google rating: 4 (based on 2000+ reviews)

17. Accenture

Accenture is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. With their industry expertise and cutting-edge technologies, they help businesses transform and drive growth. Their outsourcing services cover end-to-end processes such as finance & accounting, procurement, supply chain management, human resources management, and customer service. With its strong track record of successful partnerships with global clients, Accenture is a top choice for long-term outsourcing needs.

Web address: https://www.accenture.com

Google rating: 4.5 (based on 3000+ reviews)

18. Tata Consultancy Services (TCS)

Ta Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. They offer a wide range of outsourcing services to industries such as banking, insurance, retail, healthcare, and more. Their expertise lies in digital transformation, automation, and analytics, helping businesses achieve operational excellence. TCS’ outsourcing services include finance & accounting, procurement, supply chain management, human resources management, and customer service. With its strong focus on innovation and sustainability, TCS stands out in the competitive outsourcing market.

Web address: https://www.tcs.com/

Google rating: 4 (based on 1000+ reviews)

19. HCL Technologies

HCL Technologies is a leading global IT services company that offers end-to-end outsourcing solutions to businesses of all sizes. They specialize in digital transformation, cloud computing, and engineering services, helping companies stay competitive in the ever-evolving digital landscape. Their extensive range of outsourcing services includes finance & accounting, procurement, supply chain management, human resources management, and customer service. With their commitment to sustainability and innovation, HCL Technologies continues to be a top choice for long-term outsourcing needs.

Web address: https://www.hcltech.com/

Google rating: 4.2 (based on 4000+ reviews)

20. Infosys

Infosys is a global leader in consulting, technology, and outsourcing services. With a strong focus on digital transformation and innovation, they help businesses across various industries improve their operational efficiency and customer engagement. Their outsourcing services include finance & accounting, procurement, supply chain management, human resources management and customer service. Additionally, Infosys offers specialized solutions such as artificial intelligence, blockchain, and cloud infrastructure management. As a company committed to sustainability and social responsibility, Infosys is known for its high-quality services and strong ethical values.

Web address: https://www.infosys.com/

Google rating: 4.2 (based on 3000+ reviews)

21. Janus BPO

Janus BPO is a leading outsourcing provider that offers end-to-end solutions for businesses of all sizes. With a focus on digital transformation and innovation, they help companies stay competitive in today’s fast-paced business landscape. Their services include finance & accounting, procurement, supply chain management, human resources management, and customer service. Janus BPO also specializes in data analytics, cybersecurity, and cloud infrastructure management to provide comprehensive outsourcing solutions. As a company committed to social responsibility and ethical practices, Janus BPO is highly reputable in the industry.

Website: https://www.janusbpo.com/

Google rating: 4.5 (based on 1500+ reviews)

22. Workloop

Workloop is a technology and outsourcing services company that helps businesses streamline their processes and drive growth through digital transformation. Their services include finance & accounting, procurement, supply chain management, human resources management, and customer service. Workloop also offers expertise in emerging technologies such as artificial intelligence, machine learning, and automation to boost efficiency and productivity for their clients. With a commitment to sustainability and responsible business practices, Workloop has earned a strong reputation for delivering high-quality services.

Website: https://www.workloop.io/

Google rating: 4.3 (based on 2000+ reviews)

23. Global Outsourcing

Global Outsourcing is a trusted partner for businesses looking to outsource their operations and accelerate growth. With a global presence in over 20 countries, they offer services such as finance & accounting, procurement, human resources management, and customer service. Global Outsourcing leverages the latest technology and industry best practices to provide efficient and cost-effective solutions for their clients. Their experienced team of professionals works closely with each client to understand their unique needs and tailor their services accordingly. As a socially responsible company, Global Outsourcing also prioritizes ethical business practices in all aspects of its operations.

Website: https://www.globaloutsourcing.com/

Google rating: 4.5 (based on 3500+ reviews)

24. PartnerHero

PartnerHero is a leading outsourcing provider that specializes in customer service, technical support, and back-office operations. They offer personalized solutions to businesses of all sizes, helping them scale their operations and enhance customer satisfaction. PartnerHero’s team of experts has extensive experience in various industries, making them well-equipped to handle diverse client needs. With a strong emphasis on innovation and continuous improvement, PartnerHero stays ahead of industry trends and implements cutting-edge technology to deliver exceptional results for its clients. Their commitment to transparency, trust, and excellence has earned them a loyal clientele.

Website: https://partnerhero.com/

Google rating: 4.9 (based on 785+ reviews)

25. TaskUs

TaskUs is a top-tier outsourcing company that specializes in customer support, content moderation, and data entry services. They have a global presence with offices in the US, India, Philippines, Mexico, and other countries. TaskUs boasts a highly skilled workforce that undergoes rigorous training to deliver high-quality solutions for their clients. They also prioritize employee satisfaction and provide a positive work environment that fosters growth and development. With advanced technology and efficient processes in place, TaskUs help businesses streamline their operations and improve efficiency. Their commitment to delivering exceptional results has earned them a reputation as one of the best outsourcing companies in the market.

Website: https://www.taskus.com/

Google rating: 4.7 (based on 3,500+ reviews)

26. Upwork

Upwork is a popular online marketplace that connects businesses with freelance professionals for various services, including customer service, virtual assistants, and project management. With over 12 million freelancers from around the world, Upwork offers a diverse pool of talent to choose from. They also provide tools and resources to help businesses manage their projects effectively and efficiently. Upwork’s user-friendly platform makes it easy to find and hire the right professionals for your specific needs. Their customer service team is available 24/7 to assist with any concerns or issues, ensuring a smooth and hassle-free experience for both clients and freelancers. With competitive pricing and a wide range of services, Upwork is a reliable option for businesses looking to outsource their tasks.

Website: https://www.upwork.com/

Google rating: 4.1 (based on 9,500+ reviews)

27. Fiverr

Fiverr is another popular online marketplace that connects businesses with freelancers offering various services such as graphic design, digital marketing, content writing, and more. With a global network of freelancers, Fiverr offers businesses access to a diverse range of talent at affordable rates. Their platform is easy to navigate and allows for direct communication with freelancers, making it easier to discuss project details and expectations. Fiverr also offers additional services such as video editing and translation, making it a one-stop shop for all outsourcing needs. With a rating of 4.7 on Google based on over 2 million reviews, Fiverr is highly trusted by both clients and freelancers alike.

Website: https://www.fiverr.com/

Google rating: 4.7 (based on 2 million+ reviews)

28. Freelancer.com

As the name suggests, Freelancer.com is a platform that connects businesses with freelancers across various industries and disciplines. They offer a wide range of services including web development, social media management, virtual assistance, and more. One unique feature of Freelancer.com is its “Contest” option, where businesses can post a project and receive multiple submissions from different freelancers to choose from. This adds an element of competition and allows clients to select the best fit for their project at a competitive price. With a rating of 4.6 on Google based on over 3,000 reviews, Freelancer.com is a popular choice for businesses looking to outsource their tasks.

Website: https://www.freelancer.com/

Google rating: 4.6 (based on 3,000+ reviews)

29. Tecoloco Honduras

Tecoloco Honduras is a popular platform for businesses looking to outsource work specifically in Latin America. They have a large pool of talented freelancers from countries such as Honduras, Guatemala, El Salvador, and more. Tecoloco offers various services including web design, virtual assistance, translation, and graphic design. They also have a dedicated team that helps match clients with the most suitable freelancer for their project needs. With a rating of 4.7 on Google based on over 3,000 reviews, Tecoloco Honduras is highly trusted by both businesses and freelancers in the region.

Website: https://www.tecoloco.com.hn/

Google rating: 4.7 (based on 3,000+ reviews)

30. Startek

As one of the leading global providers of customer experience management solutions, Startek offers a unique blend of technology and human touch to help businesses improve their customer interactions. They offer services such as technical support, sales and retention, social media management, and more. With over 45 years of experience and a strong focus on innovation, Startek has a proven track record of delivering results for its clients. Their high-quality services have earned them a rating of 4.6 on Google based on over 500 reviews.

Website: https://www.startek.com/

Google rating: 4.6 (based on 500+ reviews)

31. Teleperformance

With over 40 years of experience in the industry, Teleperformance is a global leader in customer experience management. They offer a wide range of services including customer care, technical support, sales and retention, and more. What sets them apart is their focus on technology and innovation to enhance their services and deliver exceptional results for their clients. With a Google rating of 4.5 based on over 1 million reviews, Teleperformance is known for its high-quality services and commitment to customer satisfaction.

Website: https://www.teleperformance.com/

Google rating: 4.5 (based on 1 million+ reviews)

32. 24-7 Intouch

Known for their innovative strategies and technology-driven approach, 24-7 Intouch has been transforming customer experience management since 2000. They offer a wide range of services including omnichannel support, social media management, sales and retention, and more. With a strong focus on building long-term relationships with their clients, 24-7 Intouch has earned a Google rating of 4.5 based on over 1,000 reviews. Their commitment to innovation and customer satisfaction makes them a top choice for businesses looking to outsource their tasks.

Website: https://www.24-7intouch.com/

Google rating: 4.5 (based on 1,000+ reviews)

33. TDS Global Solutions

TDS Global Solutions is a leading BPO company that specializes in providing exceptional customer service to clients across various industries. With over 15 years of experience, they have built a reputation for delivering high-quality services and excellent results for their clients. TDS Global Solutions offers a range of services including customer care, technical support, sales and retention, and more. Their commitment to innovation and continuous improvement has earned them a Google rating of 4.6 based on over 500 reviews.

Website: https://www.tdsgs.com/

Google rating: 4.6 (based on 500+ reviews)

34. Pronto BPO

Pronto BPO is a top-rated outsourcing company that offers a wide range of services to help businesses streamline their operations and improve customer satisfaction. With a team of highly skilled professionals and state-of-the-art technology, they provide tailor-made solutions for each client’s unique needs. Their services include customer service, back-office support, lead generation, and more. Pronto BPO has received a Google rating of 4.6 based on over 100 reviews, making it a trusted partner for businesses looking to outsource their tasks.

Website: https://www.prontobpo.com/

Google rating: 4.6 (based on 100+ reviews)

35. Allied Global

Allied Global is a global outsourcing company that offers comprehensive solutions to help businesses improve their efficiency, reduce costs, and enhance customer experience. With over 20 years of experience and a team of over 6,500 professionals, they have become a top choice for companies looking to outsource their tasks. They offer services such as customer service, technical support, sales and marketing, and more. Allied Global has received a Google rating of 4.4 based on over 300 reviews.

Website: https://alliedglobalbpo.com/

Google rating: 4.4 (based on 300+ reviews)

Why Outsource to BPO Companies in Honduras?

Outsourcing to Business Process Outsourcing (BPO) companies in Honduras has become an increasingly popular strategy for businesses aiming to optimize their operations, reduce costs, and improve service quality.

 

Honduras offers a unique blend of advantages that make it an attractive destination for outsourcing.

 

Here are the key reasons why you should consider outsourcing to BPO companies in Honduras:

1. Cost-Effective Solutions

One of the primary reasons companies outsource to Honduras is the cost advantage. The lower cost of living translates into competitive labor rates without compromising on quality. Businesses can achieve significant cost savings on wages, infrastructure, and operational expenses, making it a financially viable option.

2. Skilled Bilingual Workforce

Honduras boasts a young and educated workforce, with a high proficiency in both English and Spanish. This bilingual capability is a critical asset for businesses looking to serve diverse markets, particularly in the United States and Latin America. The country’s education system emphasizes language skills, ensuring a steady supply of qualified professionals.

3. Strategic Geographic Location

Located in Central America, Honduras offers a strategic geographic advantage with its proximity to the United States. This close location ensures minimal time zone differences, facilitating seamless communication and collaboration. Additionally, it allows for shorter travel times for business visits and better alignment of work hours.

4. Government Support and Incentives

The Honduran government actively supports the BPO industry through various incentives and policies designed to attract foreign investment. These include tax exemptions, free trade zone benefits, and streamlined processes for setting up operations. This supportive environment helps BPO companies thrive and grow.

5. Robust Infrastructure and Technology

Honduras has made significant investments in its infrastructure and technology sector. The country has modern office spaces, reliable internet connectivity, and advanced telecommunications networks, which are crucial for BPO operations. These investments ensure that BPO companies can deliver high-quality services consistently.

6. Cultural Compatibility

Cultural compatibility plays a crucial role in the success of outsourcing relationships. Hondurans are known for their customer-centric approach and strong work ethic, aligning well with the business values and expectations of many international clients. This cultural alignment enhances collaboration and fosters positive client-vendor relationships.

7. Scalability and Flexibility

BPO companies in Honduras offer scalability and flexibility to meet the dynamic needs of businesses. Whether you require a small team for a specific project or need to scale up quickly to handle increased demand, Honduran BPO providers can tailor their services to match your requirements, ensuring seamless scalability.

8. Focus on Core Competencies

Outsourcing non-core functions to BPO companies in Honduras allows businesses to focus on their core competencies and strategic objectives. By delegating tasks such as customer support, IT services, and back-office operations, companies can streamline their processes, improve efficiency, and drive growth.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

Outsourcing to BPO companies in Honduras presents a compelling proposition for businesses seeking cost-effective, high-quality, and scalable solutions.

 

With its skilled bilingual workforce, strategic location, government incentives, and robust infrastructure, Honduras is well-positioned to meet the diverse outsourcing needs of global businesses.

 

By leveraging these advantages, companies can enhance their operational efficiency, reduce costs, and achieve sustainable growth.

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