BPO companies in Honduras offer cost-effective outsourcing, but Stealth Agents stands out by providing top-tier virtual assistants that help you scale faster and operate smarter. Whether you need customer support, admin help, or back-office solutions, Stealth Agents delivers proven results with the top 1% of talent, so you can focus on growth, not busywork.
The BPO sector in Honduras is rapidly evolving, with over 20,000 agents employed and service exports exceeding US $238 million in 2019, growing at about 8–10% annually. With its bilingual workforce, competitive labor costs, and near-shore time-zone advantage, Honduras has become a compelling destination for outsourcing. For businesses seeking reliable virtual support, Stealth Agents leads as a trusted provider, offering scalable, high-quality talent tailored to your operational needs.
Honduras has emerged as a rising force among BPO companies worldwide, offering cost-effective, high-quality outsourcing solutions. Its strategic location, bilingual workforce, and government incentives make it ideal for businesses seeking alternatives to BPO companies in the USA.
Why Are US Companies Looking Closer to Home for Outsourcing?
More and more US businesses are rethinking their outsourcing strategy, not just chasing the lowest price abroad but looking for nearby solutions that tick all the right boxes for quality, efficiency, and ease of collaboration.
Honduras is quickly getting noticed as a prime “nearshoring” hotspot in Latin America, and here’s why the shift is happening:
- Access to Top Talent: Honduras boasts a deep pool of young professionals, eager and easy to train, with standout skills in customer support, data management, and tech services.
- Seamless Communication: Sharing similar time zones with much of North and Central America means real-time responses and fewer late-night coordination headaches.
- Bilingual Advantage: The workforce brings not just experience but also fluency in both English and Spanish, plus a neutral accent for smoother conversations with customers.
- Real Cost Savings: Nearshoring to Honduras can cut overhead by up to half compared to domestic teams, helping US companies reinvest those savings back into growth.
- A Booming BPO Ecosystem: The BPO sector in Honduras is on a rapid ascent, supported by a stable market, robust infrastructure, and proactive government initiatives.
For US companies, nearshoring to Honduras isn’t just about saving money, it’s about finding the right blend of talent, time zone alignment, and a partnership that drives better results.
The country’s BPO sector has seen rapid growth, with a projected CAGR of 7.5% from 2021 to 2026, driven by its young, talented population. Honduras specializes in services such as customer support, IT outsourcing, and back-office operations, offering valuable opportunities for those hiring a virtual assistant or outsourcing tasks.
Key Industries Served by Honduran BPO Companies
Honduran BPO providers are not limited to just one type of business, they cater to a diverse range of industries, making them attractive partners for companies with varying needs.
You’ll find that these firms have built deep expertise in sectors such as:
- Retail: Handling everything from customer support to order processing and telesales.
- Energy: Assisting utility providers with customer management and back-office operations.
- Banking & Finance: Managing collections, client support, and financial help desk functions.
- Technology & Telecommunications: Offering help desk, technical support, and social media management.
- Healthcare: Supporting patients and professionals with administrative and call center services.
- Automotive: Managing customer inquiries and aftersales support.
- Education: Assisting institutions with enrollment, information management, and support services.
- Manufacturing: Overseeing logistics, procurement, and customer liaison tasks.
Beyond these, Honduran BPO firms are also strong in IT outsourcing, covering areas like security solutions, biometrics, digital transformation, consultancy, and ongoing tech support.
This breadth of services allows businesses across multiple verticals to leverage specialized support and advanced technology without stretching internal resources.
Workforce in the Service Sector
Over half of Honduras’s workforce, about 50% as of 2020, according to Statista, is employed in the services industry, a category that includes the flourishing call center sector.
This significant share highlights how the country has become a prime destination for companies seeking skilled, service-oriented teams, particularly for call center operations and related outsourcing needs.
The Impact of Altia Business Park on BPO Growth in Honduras
A significant catalyst behind Honduras’s ascent in the global BPO landscape has been the development of Altia Business Park.
Situated in San Pedro Sula, this modern hub was designed from the ground up to attract and support major international business service providers.
By offering state-of-the-art infrastructure, reliable connectivity, and amenities tailored for business operations, Altia Business Park quickly positioned itself as the go-to destination for companies looking to set up call centers and back-office facilities.
This strategic investment has paid off: Altia Business Park now hosts a range of renowned international BPO vendors, including industry leaders like KM2 Solutions, Startek, Alorica, and Concentrix.
The presence of these established companies not only reinforces Honduras’s reputation as a prime outsourcing destination but also provides valuable employment opportunities for its young and skilled bilingual workforce.
As a result, Altia Business Park has played a pivotal role in shaping Honduras’s BPO sector, acting as a launchpad for new entrants, fostering a vibrant business environment, and attracting continued investment and growth.
With investments in technology and a favorable business environment, Honduras is well-positioned to meet the needs of global businesses and solidify its status as a competitive outsourcing hub.
How BPO Companies in Honduras Empower Global Businesses
Honduras isn’t just making headlines as a cost-effective outsourcing destination, its BPO companies are quickly transforming how global organizations manage operations and scale their reach.
Bridging Time Zones & Languages
For companies spread across North America and Europe, Honduran BPOs offer a strategic advantage. The country’s close time zones mean smoother real-time collaboration with teams in the U.S., Canada, and across Latin America.
Bilingual professionals, fluent in English and Spanish, ensure seamless communication, customer support, and technical assistance for multinational operations without the language barriers.
Access to Skilled, Adaptable Talent
What sets Honduras apart isn’t just affordability, it’s the youthful, highly trainable workforce. Honduran BPOs are staffed by professionals with solid expertise in customer care, data processing, tech support, and more.
This adaptability allows businesses to quickly ramp up support for everything from simple administrative tasks to complex IT solutions, all tailored to evolving business needs.
Boosting Efficiency and Cost Savings
Global clients rely on Honduran BPOs to trim operating expenses while maintaining quality. Labor costs are notably competitive, helping companies free up resources for innovation or expansion.
And by outsourcing non-core tasks like customer service or data entry, organizations can zero in on strategic priorities.
Infrastructure Designed for Growth
The Honduran government’s investment in infrastructure and workforce training helps create a robust, reliable outsourcing environment.
High-speed connectivity, modern office parks, and a business-friendly regulatory climate ensure BPO partners have what they need to deliver uninterrupted, world-class support to global operations.
Supporting Multinational Growth
Whether it’s round-the-clock customer service, multilingual support, or back-office processing, BPO companies in Honduras enable multinationals to enter new markets and respond to customer needs faster.
From San Pedro Sula to Tegucigalpa, these firms work as agile extensions of client teams, helping businesses scale without the growing pains.
Key BPO Hubs in Honduras
When it comes to BPO activity in Honduras, two cities consistently lead the way: San Pedro Sula and Tegucigalpa.
San Pedro Sula has become a focal point for international outsourcing, thanks to modern business parks, a flourishing infrastructure, and access to a motivated, bilingual workforce.
Many global and regional call center service providers have set up shop here, drawn by the city’s reputation as the country’s business capital.
Meanwhile, Tegucigalpa, the nation’s capital, is a thriving center for BPO services as well. Its growing pool of skilled professionals and robust connectivity make it ideal for companies wanting reliable customer support and business process solutions.
Both San Pedro Sula and Tegucigalpa are strategically connected by the North-South highway, further enhancing their appeal as outsourcing hotspots.
These cities offer abundant opportunities for businesses looking for skilled talent and modern facilities, cementing Honduras’ reputation as an emerging star in the global outsourcing landscape.
Why Western Companies Offshore Services
Western companies have long looked beyond their borders for outsourcing opportunities, particularly in developing countries, to stretch their resources further.
By offshoring tasks such as customer service, IT support, and administrative functions to countries like the Philippines and India, businesses can benefit from significant cost savings without sacrificing quality.
This approach allows companies to tap into skilled labor markets where wages are lower, helping reduce operational expenses.
At the same time, many of these countries offer strong English proficiency, familiarity with Western business practices, and a dedicated workforce, making them natural partners for organizations keen on efficiency and round-the-clock operations.
In addition to cost advantages, offshoring enables Western firms to focus on their core business functions while delegating repetitive or specialized tasks to trusted global partners.
This strategy not only boosts productivity but also fosters innovation, agility, and competitiveness in an ever-evolving marketplace.
A Growing Global Industry
The global IT outsourcing industry isn’t just big, it’s booming. Recent data from Statista projects that IT outsourcing worldwide will surpass $395 billion in 2022.
This rapid expansion signals increased demand for expert technical support, digital transformation, and operational efficiency, as businesses of all sizes seek flexible, scalable solutions.
What’s fueling this trend? Enterprises around the world are embracing outsourcing to keep up with technological change while controlling costs. As a result, IT outsourcing remains a cornerstone for companies wanting to stay competitive in today’s fast-paced, innovation-driven landscape.
How Many Jobs Do American Companies Outsource Each Year?
Every year, American companies outsource approximately 300,000 jobs to external providers around the world.
This steady trend underscores the growing reliance on global talent pools and cost-effective solutions outside of the U.S., helping organizations scale efficiently while optimizing operating expenses.
Why Are US Companies Looking Closer to Home for Outsourcing?
More and more US businesses are rethinking their outsourcing strategy, not just chasing the lowest price abroad but looking for nearby solutions that tick all the right boxes for quality, efficiency, and ease of collaboration. Honduras is quickly getting noticed as a prime “nearshoring” hotspot in Latin America, and here’s why the shift is happening:
- Access to Top Talent: Honduras boasts a deep pool of young professionals, eager and easy to train, with standout skills in customer support, data management, and tech services.
- Seamless Communication: Sharing similar time zones with much of North and Central America means real-time responses and fewer late-night coordination headaches.
- Bilingual Advantage: The workforce brings not just experience, but also fluency in both English and Spanish, plus a neutral accent for smoother conversations with customers.
- Real Cost Savings: Nearshoring to Honduras can cut overhead by up to half compared to domestic teams, helping US companies reinvest those savings back into growth.
- A Booming BPO Ecosystem: The BPO sector in Honduras is on a rapid ascent, supported by a stable market, robust infrastructure, and proactive government initiatives.
For US companies, nearshoring to Honduras isn’t just about saving money, it’s about finding the right blend of talent, time zone alignment, and a partnership that drives better results.
Key Industries Served by Honduran BPO Companies
Honduran BPO providers are not limited to just one type of business, they cater to a diverse range of industries, making them attractive partners for companies with varying needs. You’ll find that these firms have built deep expertise in sectors such as:
- Retail: Handling everything from customer support to order processing and telesales.
- Energy: Assisting utility providers with customer management and back-office operations.
- Banking & Finance: Managing collections, client support, and financial help desk functions.
- Technology & Telecommunications: Offering help desk, technical support, and social media management.
- Healthcare: Supporting patients and professionals with administrative and call center services.
- Automotive: Managing customer inquiries and aftersales support.
- Education: Assisting institutions with enrollment, information management, and support services.
- Manufacturing: Overseeing logistics, procurement, and customer liaison tasks.
Beyond these, Honduran BPO firms are also strong in IT outsourcing, covering areas like security solutions, biometrics, digital transformation, consultancy, and ongoing tech support. This breadth of services allows businesses across multiple verticals to leverage specialized support and advanced technology without stretching internal resources.
Workforce in the Service Sector
Over half of Honduras’s workforce, about 50% as of 2020, according to Statista, are employed in the services industry, a category that includes the flourishing call center sector. This significant share highlights how the country has become a prime destination for companies seeking skilled, service-oriented teams, particularly for call center operations and related outsourcing needs.
The Impact of Altia Business Park on BPO Growth in Honduras
A significant catalyst behind Honduras’s ascent in the global BPO landscape has been the development of Altia Business Park. Situated in San Pedro Sula, this modern hub was designed from the ground up to attract and support major international business service providers. By offering state-of-the-art infrastructure, reliable connectivity, and amenities tailored for business operations, Altia Business Park quickly positioned itself as the go-to destination for companies looking to set up call centers and back-office facilities.
This strategic investment has paid off: Altia Business Park now hosts a range of renowned international BPO vendors, including industry leaders like KM2 Solutions, Startek, Alorica, and Concentrix. The presence of these established companies not only reinforces Honduras’s reputation as a prime outsourcing destination but also provides valuable employment opportunities for its young and skilled bilingual workforce.
As a result, Altia Business Park has played a pivotal role in shaping Honduras’s BPO sector, acting as a launchpad for new entrants, fostering a vibrant business environment, and attracting continued investment and growth.
How BPO Companies in Honduras Empower Global Businesses
Honduras isn’t just making headlines as a cost-effective outsourcing destination, its BPO companies are quickly transforming how global organizations manage operations and scale their reach.
Bridging Time Zones & Languages
For companies spread across North America and Europe, Honduran BPOs offer a strategic advantage. The country’s close time zones mean smoother real-time collaboration with teams in the U.S., Canada, and across Latin America. Bilingual professionals, fluent in English and Spanish,ensure seamless communication, customer support, and technical assistance for multinational operations without the language barriers.
Access to Skilled, Adaptable Talent
What sets Honduras apart isn’t just affordability, it’s the youthful, highly trainable workforce. Honduran BPOs are staffed by professionals with solid expertise in customer care, data processing, tech support, and more. This adaptability allows businesses to quickly ramp up support for everything from simple administrative tasks to complex IT solutions, all tailored to evolving business needs.
Boosting Efficiency and Cost Savings
Global clients rely on Honduran BPOs to trim operating expenses while maintaining quality. Labor costs are notably competitive, helping companies free up resources for innovation or expansion. And by outsourcing non-core tasks like customer service or data entry, organizations can zero in on strategic priorities.
Infrastructure Designed for Growth
The Honduran government’s investment in infrastructure and workforce training helps create a robust, reliable outsourcing environment. High-speed connectivity, modern office parks, and a business-friendly regulatory climate ensure BPO partners have what they need to deliver uninterrupted, world-class support to global operations.
Supporting Multinational Growth
Whether it’s round-the-clock customer service, multilingual support, or back-office processing, BPO companies in Honduras enable multinationals to enter new markets and respond to customer needs faster. From San Pedro Sula to Tegucigalpa, these firms work as agile extensions of client teams, helping businesses scale without the growing pains.
Key BPO Hubs in Honduras
When it comes to BPO activity in Honduras, two cities consistently lead the way: San Pedro Sula and Tegucigalpa.
San Pedro Sula has become a focal point for international outsourcing, thanks to modern business parks, a flourishing infrastructure, and access to a motivated, bilingual workforce. Many global and regional call center service providers have set up shop here, drawn by the city’s reputation as the country’s business capital.
Meanwhile, Tegucigalpa, the nation’s capital, is a thriving center for BPO services as well. Its growing pool of skilled professionals and robust connectivity make it ideal for companies wanting reliable customer support and business process solutions.
Both San Pedro Sula and Tegucigalpa are strategically connected by the North-South highway, further enhancing their appeal as outsourcing hotspots.
These cities offer abundant opportunities for businesses looking for skilled talent and modern facilities, cementing Honduras’ reputation as an emerging star in the global outsourcing landscape.
Why Western Companies Offshore Services
Western companies have long looked beyond their borders for outsourcing opportunities, particularly in developing countries, to stretch their resources further. By offshoring tasks such as customer service, IT support, and administrative functions to countries like the Philippines and India, businesses can benefit from significant cost savings without sacrificing quality.
This approach allows companies to tap into skilled labor markets where wages are lower, helping reduce operational expenses. At the same time, many of these countries offer strong English proficiency, familiarity with Western business practices, and a dedicated workforce, making them natural partners for organizations keen on efficiency and round-the-clock operations.
In addition to cost advantages, offshoring enables Western firms to focus on their core business functions while delegating repetitive or specialized tasks to trusted global partners. This strategy not only boosts productivity but also fosters innovation, agility, and competitiveness in an ever-evolving marketplace.
A Growing Global Industry
The global IT outsourcing industry isn’t just big, it’s booming. Recent data from Statista projects that IT outsourcing worldwide will surpass $395 billion in 2022. This rapid expansion signals increased demand for expert technical support, digital transformation, and operational efficiency, as businesses of all sizes seek flexible, scalable solutions.
What’s fueling this trend? Enterprises around the world are embracing outsourcing to keep up with technological change while controlling costs. As a result, IT outsourcing remains a cornerstone for companies wanting to stay competitive in today’s fast-paced, innovation-driven landscape.
How Many Jobs Do American Companies Outsource Each Year?
Every year, American companies outsource approximately 300,000 jobs to external providers around the world. This steady trend underscores the growing reliance on global talent pools and cost-effective solutions outside of the U.S., helping organizations scale efficiently while optimizing operating expenses.
Stealth Agents Top Global Outsourcing List
At Stealth Agents, we recognize the vital role that outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 35 global BPO companies.
This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.
By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.
Key BPO Hubs in Honduras and Their Global Reach
Honduras, set in the vibrant heart of Central America, has rapidly developed into a sought-after location for outsourcing, particularly in the call center and IT sectors.
The country’s growth as a BPO hub is anchored by two main cities: San Pedro Sula and Tegucigalpa.
These urban centers host a diverse array of service providers, many clustered within dedicated business parks and technology districts.
San Pedro Sula is regarded as one of the country’s primary outsourcing corridors. State-of-the-art business parks attract international companies specializing in customer service, technical support, and back-office processes.
Here, you’ll find a mix of multinational providers offering services in multiple languages, catering to clients from North America, Europe, Latin America, and beyond.
Tegucigalpa, the nation’s capital, mirrors this dynamic environment with its own set of established BPO facilities.
The city’s central position and connectivity make it a strategic location for IT consulting, business intelligence, and customer engagement operations.
But Honduras doesn’t just serve the local market. Many BPO firms maintain an extensive regional and global footprint:
- Regional Operations: Several companies have established delivery centers throughout Central America, such as in Guatemala and El Salvador. This network enables seamless multilingual support across borders.
- International Presence: Leading Honduran BPOs often extend their services worldwide, with additional offices in key markets like the U.S., the Caribbean, South America, and even the Asia Pacific region. It’s common for providers based in Honduras to have sister locations in places ranging from Barbados and Colombia to the United States.
- Nearshore Appeal: Honduras benefits from its time zone alignment and cultural affinity with North America, making it a prime nearshoring destination for U.S.-based organizations seeking high-quality, bilingual talent.
Within this landscape, professionals in Honduras support global brands across sectors as varied as finance, e-commerce, and software development.
From omnichannel customer care to application development and IT support, the reach of Honduran BPOs is both wide and diverse, fueling client operations on almost every continent.
Key BPO Hubs in Honduras and Their Global Reach
Honduras, set in the vibrant heart of Central America, has rapidly developed into a sought-after location for outsourcing, particularly in the call center and IT sectors. The country’s growth as a BPO hub is anchored by two main cities: San Pedro Sula and Tegucigalpa. These urban centers host a diverse array of service providers, many clustered within dedicated business parks and technology districts.
San Pedro Sula is regarded as one of the country’s primary outsourcing corridors. State-of-the-art business parks attract international companies specializing in customer service, technical support, and back-office processes. Here, you’ll find a mix of multinational providers offering services in multiple languages, catering to clients from North America, Europe, Latin America, and beyond.
Tegucigalpa, the nation’s capital, mirrors this dynamic environment with its own set of established BPO facilities. The city’s central position and connectivity make it a strategic location for IT consulting, business intelligence, and customer engagement operations.
But Honduras doesn’t just serve the local market. Many BPO firms maintain an extensive regional and global footprint:
- Regional Operations: Several companies have established delivery centers throughout Central America, such as in Guatemala and El Salvador. This network enables seamless multilingual support across borders.
- International Presence: Leading Honduran BPOs often extend their services worldwide, with additional offices in key markets like the U.S., the Caribbean, South America, and even the Asia Pacific region. It’s common for providers based in Honduras to have sister locations in places ranging from Barbados and Colombia to the United States.
- Nearshore Appeal: Honduras benefits from its time zone alignment and cultural affinity with North America, making it a prime nearshoring destination for U.S.-based organizations seeking high-quality, bilingual talent.
Within this landscape, professionals in Honduras support global brands across sectors as varied as finance, e-commerce, and software development. From omnichannel customer care to application development and IT support, the reach of Honduran BPOs is both wide and diverse, fueling client operations on almost every continent.
Top 35 BPO Companies in Honduras
1. Stealth Agents
Overview:
Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.
Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, they have become a trusted partner for businesses across various industries.
Website: www.stealthagents.com
Google Rating: 4.8
2. Telus International
Telus International is a global leader in customer experience solutions with operations in over 25 countries, including Honduras. It provides a wide range of BPO services, such as customer service, technical support, sales, and social media management. Telus International is known for its customer-centric approach and has received several awards for its services.
Web address: https://www.telusinternational.com/
Google rating: 4.2 (based on 1,600+ reviews)
3. Sitel
Sitel is another top BPO company in Honduras that provides exceptional customer experience solutions to clients worldwide. With over 30 years of experience in the industry, Sitel offers services such as customer service, technical support, sales, and back-office support. They have a strong presence in Latin America and are known for their innovative solutions and commitment to client satisfaction.
Web address: https://www.sitel.com/
Google rating: 4.0 (based on 1,200+ reviews)
4. Startek
Startek is a global leader in providing business process outsourcing services with operations in over 50 locations worldwide, including Honduras. They offer various services, such as customer service, technical support, sales, and social media management. Startek is known for its efficient processes and cutting-edge technology that help businesses improve customer experience. They have received numerous awards for their services and are a top choice for companies looking for exceptional BPO solutions.
Web address: https://www.startek.com/
Google rating: 3.8 (based on 1,000+ reviews)
5. VXI Global Solutions
VXI Global Solutions is a leading provider of customer experience solutions with operations in multiple countries, including Honduras. They specialize in multilingual support and offer customer service, technical support, sales, and back-office support.
VXI Global Solutions prides itself on its highly trained team of customer experience professionals and its commitment to delivering results for clients. Its global presence and diverse workforce make it a strong choice for businesses looking to expand their customer reach.
Web address: https://www.vxiflobal.com/
Google rating: 3.9 (based on 600+ reviews)
6. Conduent
Conduent is a well-established BPO company with over 30 years of experience providing services to businesses worldwide. It offers a comprehensive range of solutions, including customer care, digital platforms, and analytics.
In Honduras, Conduent has a strong presence and offers its clients cost-effective and innovative solutions to help them grow their businesses. Focusing on delivering exceptional customer experiences and driving business growth, Conduent continues to be a top choice for companies looking for reliable BPO services.
Web address: https://www.conduent.com/
Google rating: 3.1 (based on 550+ reviews)
7. Alorica
Alorica is a BPO company that operates in over 14 countries, including Honduras. They offer a wide range of services such as customer service, sales, technical support, and back-office support. Alorica’s approach to business is centered on building strong relationships with clients and leveraging technology to deliver efficient and effective solutions.
Their team of skilled professionals and commitment to exceptional service make them a top choice for businesses looking for reliable BPO solutions.
Web address: https://www.alorica.com/
Google rating: 3.8 (based on 500 reviews)
8. Infinit-O
Infinit-O is a BPO company that specializes in providing customized solutions for businesses in various industries, including healthcare, finance, and technology. Their services include customer service, data entry, research, and back-office support.
With a team of highly skilled professionals and advanced technology, Infinit-O helps businesses streamline their processes and improve their bottom line. They also prioritize data security and compliance, making them a trusted partner for companies looking to outsource their operations.
Web address: https://www.infinit-o.com/
Google rating: 4.5 (based on 150+ reviews)
9. IBEX Global
IBEX Global is a BPO company that operates in over 18 countries, including the Philippines and Nicaragua. They offer a wide range of services such as customer service, sales, technical support, and back-office support. Their focus on innovation and technology enables them to deliver customized solutions that meet their clients’ needs.
IBEX Global also prioritizes employee development and engagement, making it a top choice for businesses looking for reliable BPO services that support the growth and well-being of their workforce.
Web address: https://www.ibexglobal.com/
Google rating: 3.8 (based on 650+ reviews)
10. Flatworld Solutions
Flatworld Solutions is a BPO company with over 20 years of experience providing outsourcing solutions to businesses worldwide. They offer diverse services, including data entry, accounting, call center support, and digital marketing. With their ISO-certified processes and advanced technology, they deliver high-quality results and help companies reduce operational costs.
Flatworld Solutions also emphasizes building long-term partnerships with clients by understanding their unique needs and providing customized solutions that align with their business goals.
Web address: https://www.flatworldsolutions.com/
Google rating: 4.8 (based on 200+ reviews)
11. Invensis
Invensis is a global BPO company providing outsourcing services for over 20 years. They specialize in back-office support, data entry, and document management solutions for the healthcare, finance, and logistics industries. With their state-of-the-art infrastructure and skilled workforce, they ensure high-quality results and rapid turnaround times.
Their commitment to client satisfaction has earned them several industry awards and recognition, making them one of the leading BPO service providers in the market.
Web address: https://www.invensis.net/
Google rating: 4.6 (based on 300+ reviews)
12. WNS Global Services
WNS Global Services is a leading BPO company with a global presence in over 16 countries. They offer end-to-end outsourcing solutions for various industries, including banking, healthcare, and retail.
With its data-driven approach and innovative technology, WNS helps businesses improve efficiency and achieve cost savings. It also strongly focuses on sustainability and social responsibility, making it a socially conscious choice for outsourcing needs.
Web address: https://www.wns.com
Google rating: 4.7 (based on 400+ reviews)
13. HGS (Hinduja Global Solutions)
HGS, also known as Hinduja Global Solutions, is a multinational BPO company that has been in the industry for over four decades. With its innovative digital solutions and customer-centric approach, it helps businesses transform their operations and improve overall performance.
They specialize in providing customer support, technical support, and back-office support for industries such as healthcare, banking, and telecommunications. Their extensive global reach and expertise make them a trusted partner for outsourcing needs.
Web address: https://www.teamhgs.com/
Google rating: 4.5 (based on 500+ reviews)
14. Genpact
Gpact is a global professional services firm that offers end-to-end business process management and technology solutions. With their deep industry expertise, they help businesses drive digital transformation and achieve operational excellence.
Their services include finance and accounting, procurement, supply chain, analytics, and customer experience management. They focus on innovation and continuous improvement, making them a reliable partner for long-term outsourcing needs.
Web address: https://www.genpact.com/
Google rating: 4.5 (based on 1000+ reviews)
15. Infosys BPM
Infosys BPM is the business process management subsidiary of Infosys, a global leader in consulting, technology, and outsourcing services. With its intelligent automation and data-driven approach, Infosys BPM helps businesses streamline processes, reduce costs, and improve overall efficiency.
Their services include finance and accounting, procurement, supply chain, human resources, customer service, and sales operations. Their strong focus on innovation and sustainability makes them a top choice for outsourcing needs.
Web address: https://www.infosysbpm.com/
Google rating: 4.5 (based on 1500+ reviews)
16. Wipro
Wipro is a leading global information technology, consulting, and business process services company. They specialize in end-to-end solutions for banking, healthcare, retail, energy, and more industries.
Their comprehensive outsourcing services include finance and accounting, human resources management, supply chain management, customer service, and sales operations. With a focus on digital transformation and sustainability, they help businesses stay ahead in the rapidly changing market landscape.
Web address: https://www.wipro.com/
Google rating: 4 (based on 2000+ reviews)
17. Accenture
Accenture is a multinational professional services company that offers services in strategy, consulting, digital, technology, and operations. With its industry expertise and cutting-edge technologies, Accenture helps businesses transform and drive growth.
Their outsourcing services cover end-to-end processes such as finance & accounting, procurement, supply chain management, human resources management, and customer service. With its strong track record of successful partnerships with global clients, Accenture is a top choice for long-term outsourcing needs.
Web address: https://www.accenture.com
Google rating: 4.5 (based on 3000+ reviews)
18. Tata Consultancy Services (TCS)
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. They offer various outsourcing services to banking, insurance, retail, healthcare, and other industries.
Their digital transformation, automation, and analytics expertise help businesses achieve operational excellence. TCS’s outsourcing services include finance & accounting, procurement, supply chain management, human resources management, and customer service. With its strong focus on innovation and sustainability, TCS stands out in the competitive outsourcing market.
Web address: https://www.tcs.com/
Google rating: 4 (based on 1000+ reviews)
19. HCL Technologies
HCL Technologies is a leading global IT services company that offers end-to-end outsourcing solutions to businesses of all sizes. They specialize in digital transformation, cloud computing, and engineering services, helping companies stay competitive in the ever-evolving digital landscape.
Their extensive outsourcing services include finance & accounting, procurement, supply chain management, human resources management, and customer service. With their commitment to sustainability and innovation, HCL Technologies remains a top choice for long-term outsourcing needs.
Web address: https://www.hcltech.com/
Google rating: 4.2 (based on 4000+ reviews)
20. Infosys
Infosys is a global leader in consulting, technology, and outsourcing services. With a strong focus on digital transformation and innovation, it helps businesses across various industries improve their operational efficiency and customer engagement. Its outsourcing services include finance and accounting, procurement, supply chain management, human resources management, and customer service.
Additionally, Infosys offers specialized solutions such as artificial intelligence, blockchain, and cloud infrastructure management. As a company committed to sustainability and social responsibility, Infosys is known for its high-quality services and strong ethical values.
Web address: https://www.infosys.com/
Google rating: 4.2 (based on 3000+ reviews)
21. Janus BPO
Janus BPO is a leading outsourcing provider that offers end-to-end solutions for businesses of all sizes. Focusing on digital transformation and innovation helps companies stay competitive in today’s fast-paced business landscape.
Their services include finance & accounting, procurement, supply chain management, human resources management, and customer service. Janus BPO specializes in data analytics, cybersecurity, and cloud infrastructure management to provide comprehensive outsourcing solutions. As a company committed to social responsibility and ethical practices, Janus BPO is highly reputable.
Website: https://www.janusbpo.com/
Google rating: 4.5 (based on 1500+ reviews)
22. Workloop
Workloop is a technology and outsourcing services company that helps businesses streamline their processes and drive growth through digital transformation. Its services include finance and accounting, procurement, supply chain management, human resources management, and customer service.
Workloop also offers expertise in emerging technologies such as artificial intelligence, machine learning, and automation to boost efficiency and productivity for its clients. With a commitment to sustainability and responsible business practices, Workloop has earned a strong reputation for delivering high-quality services.
Website: https://www.workloop.io/
Google rating: 4.3 (based on 2000+ reviews)
23. Global Outsourcing
Global Outsourcing is a trusted partner for businesses looking to outsource their operations and accelerate growth. With a worldwide presence in over 20 countries, they offer services such as finance & accounting, procurement, human resources management, and outsourcing.
Global Outsourcing leverages the latest technology and industry best practices to provide efficient and cost-effective solutions for its clients. Their experienced team of professionals works closely with each client to understand their unique needs and outsource their services accordingly. As a socially responsible company, Global Outsourcing also prioritizes ethical business practices.
Website: https://www.globaloutsourcing.com/
Google rating: 4.5 (based on 3500+ reviews)
24. PartnerHero
PartnerHero is a leading outsourcing provider specializing in customer service, technical support, and back-office operations. It offers personalized solutions to businesses of all sizes, helping them scale their operations and enhance customer satisfaction. PartnerHero’s team of experts has extensive experience in various industries, making it well-equipped to handle diverse client needs.
With a strong emphasis on innovation and continuous improvement, PartnerHero stays ahead of industry trends and implements cutting-edge technology to deliver exceptional client results. Their commitment to transparency, trust, and excellence has earned them a loyal clientele.
Website: https://partnerhero.com/
Google rating: 4.9 (based on 785+ reviews)
25. TaskUs
TaskUs is a top-tier outsourcing company specializing in customer support, content moderation, and data entry services. It has a global presence with offices in the US, India, the Philippines, Mexico, and other countries. TaskUs boasts a highly skilled workforce that undergoes rigorous training to deliver high-quality solutions for its clients.
They also prioritize employee satisfaction and provide a positive work environment that fosters growth and development. With advanced technology and efficient processes, TaskUs helps businesses streamline their operations and improve efficiency. Their commitment to delivering exceptional results has earned them a reputation as one of the best outsourcing companies in the market.
Website: https://www.taskus.com/
Google rating: 4.7 (based on 3,500+ reviews)
26. Upwork
Upwork is a popular online marketplace that connects businesses with freelance professionals for various services, including customer service, virtual assistants, and project management. With over 12 million freelancers worldwide, Upwork offers a diverse talent pool. They also provide tools and resources to help businesses manage their projects effectively and efficiently. Upwork’s user-friendly platform makes finding and hiring the right professionals for your needs easy. Their customer service team is available 24/7 to assist with any concerns or issues, ensuring a smooth and hassle-free experience for clients and freelancers. With competitive pricing and a wide range of services, Upwork is a reliable option for businesses looking to outsource their tasks.
Website: https://www.upwork.com/
Google rating: 4.1 (based on 9,500+ reviews)
27. Fiverr
Fiverr is another popular online marketplace that connects businesses with freelancers, offering various services such as graphic design, digital marketing, content writing, and more. With a global network of freelancers, Fiverr gives companies access to a diverse range of talent at affordable rates.
Their platform is easy to navigate and allows for direct communication with freelancers, making it easier to discuss project details and expectations. Fiverr also offers video editing and translation services, making it a one-stop shop for all outsourcing needs. With a rating of 4.7 on Google based on over 2 million reviews, Fiverr is highly trusted by clients and freelancers.
Website: https://www.fiverr.com/
Google rating: 4.7 (based on 2 million+ reviews)
28. Freelancer.com
As the name suggests, Freelancer.com is a platform that connects businesses with freelancers across various industries and disciplines. They offer multiple services, including web development, social media management, virtual assistance, and more. One unique feature of Freelancer.com is its “Contest” option, where businesses can post a project and receive multiple submissions from freelancers.
This adds an element of competition and allows clients to select the best fit for their project at a competitive price. With a rating of 4.6 on Google based on over 3,000 reviews, Freelancer.com is a popular choice for businesses looking to outsource their tasks.
Website: https://www.freelancer.com/
Google rating: 4.6 (based on 3,000+ reviews)
29. Tecoloco Honduras
Tecoloco Honduras is a popular platform for businesses seeking to outsource work in Latin America. It has a large pool of talented freelancers from countries such as Honduras, Guatemala, El Salvador, and more. Tecoloco offers various services, including web design, virtual assistance, translation, and graphic design.
They also have a dedicated team that helps match clients with the most suitable freelancer for their project needs. With a Google rating of 4.7 based on over 3,000 reviews, Tecoloco Honduras is highly trusted by both businesses and freelancers in the region.
Website: https://www.tecoloco.com.hn/
Google rating: 4.7 (based on 3,000+ reviews)
30. Startek
As one of the leading global customer experience management solutions providers, Startek offers a unique blend of technology and human touch to help businesses improve customer interactions. They provide technical support, sales and retention, and social media management.
With over 45 years of experience and a strong focus on innovation, Startek has a proven track record of delivering results for its clients. Their high-quality services have earned them a rating of 4.6 on Google based on over 500 reviews.
Website: https://www.startek.com/
Google rating: 4.6 (based on 500+ reviews)
31. Teleperformance
With over 40 years of industry experience, Teleperformance is a global leader in customer experience management. They offer a wide range of services, including customer care, technical support, sales and retention, and more.
What sets them apart is their focus on technology and innovation to enhance their services and deliver exceptional results for their clients. With a Google rating of 4.5 based on over 1 million reviews, Teleperformance is known for its high-quality services and commitment to customer satisfaction.
Website: https://www.teleperformance.com/
Google rating: 4.5 (based on 1 million+ reviews)
32. 24-7 Intouch
Known for its innovative strategies and technology-driven approach, 24-7 Intouch has been transforming customer experience management since 2000. It offers a wide range of services, including omnichannel support, social media management, sales and retention, and more.
With a strong focus on building long-term relationships with their clients, 24-7 Intouch has earned a Google rating of 4.5 based on over 1,000 reviews. Their commitment to innovation and customer satisfaction makes them a top choice for businesses looking to outsource their tasks.
Website: https://www.24-7intouch.com/
Google rating: 4.5 (based on 1,000+ reviews)
33. TDS Global Solutions
TDS Global Solutions is a leading BPO company that provides exceptional customer service to clients across various industries. With over 15 years of experience, they have built a reputation for delivering high-quality services and excellent client results.
TDS Global Solutions offers a range of services, including customer care, technical support, sales and retention, and more. Its commitment to innovation and continuous improvement has earned it a Google rating of 4.6 based on over 500 reviews.
Website: https://www.tdsgs.com/
Google rating: 4.6 (based on 500+ reviews)
34. Pronto BPO
Pronto BPO is a top-rated outsourcing company that offers a wide range of services to help businesses streamline their operations and improve customer satisfaction. With highly skilled professionals and state-of-the-art technology, they provide tailor-made solutions to meet clients’ unique needs.
Their services include customer service, back-office support, lead generation, and more. Pronto BPO has received a Google rating of 4.6 based on over 100 reviews, making it a trusted partner for businesses looking to outsource their tasks.
Website: https://www.prontobpo.com/
Google rating: 4.6 (based on 100+ reviews)
35. Allied Global
Allied Global is a global outsourcing company that offers comprehensive solutions to help businesses improve efficiency, reduce costs, and enhance customer experience. With over 20 years of experience and a team of over 6,500 professionals, Allied Global has become a top choice for companies looking to outsource their tasks. They offer customer service, technical support, sales and marketing, and more. Allied Global has received a Google rating of 4.4 based on over 300 reviews.
Website: https://alliedglobalbpo.com/
Google rating: 4.4 (based on 300+ reviews)
Why Outsource to BPO Companies in Honduras?
Outsourcing to Business Process Outsourcing (BPO) companies in Honduras has become an increasingly popular strategy for businesses aiming to optimize their operations, reduce costs, and improve service quality.
Honduras offers a unique blend of advantages, making it an attractive outsourcing destination.
Here are the key reasons why you should consider outsourcing to BPO companies in Honduras:
1. Cost-Effective Solutions
One of the primary reasons companies outsource to Honduras is the cost advantage, the lower cost of living translates into competitive rates without compromising on quality. Businesses can achieve significant cost savings on wages, infrastructure, and operational expenses, making it a financially viable option.
2. Skilled Bilingual Workforce
Honduras boasts a young and educated workforce with a high proficiency in English and Spanish. This bilingual capability is critical for businesses looking to serve diverse markets, particularly in the United States and Latin America. The country’s education system emphasizes language skills, ensuring a steady supply of qualified professionals.
Robust Employment Exchanges Power Recruitment
Employment exchanges in Honduras play a pivotal role in supporting recruitment for the BPO sector and related industries.
Platforms such as Tecoloco connect employers with a vast pool of qualified candidates across a wide range of specialties, including call centers, information technology, finance, accounting, and office administration.
By maintaining an up-to-date and extensive database of active resumes, these employment exchanges make it easier for BPO companies to efficiently source candidates who meet their specific requirements.
This reduces hiring time, helping businesses quickly staff key positions and scale their operations as needed.
Moreover, many of these platforms offer tools for screening, filtering, and matching applicants based on experience, language proficiency, and technical expertise.
This access to a robust talent pipeline ensures that businesses can continuously find skilled professionals to support their growth, whether they need customer service representatives fluent in multiple languages or IT specialists with niche technical skills.
Located in Central America, Honduras offers a strategic geographic advantage with its proximity to the United States. This close location ensures minimal time zone differences, facilitating seamless communication and collaboration. Additionally, it allows for shorter travel times for business visits and better alignment of work hours.
4. Government Support and Incentives
The Honduran government actively supports the BPO industry through various incentives and policies to attract foreign investment. These include tax exemptions, free trade zone benefits, and streamlined processes for setting up operations. This supportive environment helps BPO companies thrive and grow.
5. Robust Infrastructure and Technology
Honduras has made significant investments in its infrastructure and technology sector. The country has modern office spaces, reliable internet connectivity, and advanced telecommunications networks, which are crucial for BPO operations. These investments ensure that BPO companies can deliver high-quality services consistently.
6. Cultural Compatibility
Cultural compatibility plays a crucial role in the success of outsourcing relationships. Hondurans are known for their customer-centric approach and strong work ethic, aligning well with many international clients’ business values and expectations. This cultural alignment enhances collaboration and fosters positive client-vendor relationships.
7. Scalability and Flexibility
BPO companies in Honduras offer scalability and flexibility to meet the dynamic needs of businesses. Whether you require a small team for a specific project or need to scale up quickly to handle increased demand, Honduran BPO providers can tailor their services to match your requirements, ensuring seamless scalability.
8. Focus on Core Competencies
Outsourcing non-core functions to BPO companies in Honduras allows businesses to focus on their core competencies and strategic objectives. Companies can streamline their processes, improve efficiency, and drive growth by delegating tasks such as customer support, IT services, and back-office operations.
Understanding Outsourcing with Stealth Agents
Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.
In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.
The newer generation of outsourcing firms typically offer a broader range of staff roles on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of outsourcing enterprises.
Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of “non-voice” services.
Stealth Agents also highlights virtual assistant companies worldwide, covering traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to multinationals and enterprises.
Conclusion
Outsourcing to BPO companies in Honduras presents a compelling proposition for businesses seeking cost-effective, high-quality, and scalable solutions.
With its skilled bilingual workforce, strategic location, government incentives, and robust infrastructure, Honduras is well-equipped to meet the diverse outsourcing needs of global businesses.
By leveraging these advantages, companies can enhance operational efficiency, reduce costs, and achieve sustainable growth. The country’s commitment to technological advancement and continuous improvement also ensures reliable and innovative service delivery.
Why Honduras Stands Out as an Outsourcing Destination
- Skilled, Young Workforce: Honduras offers a wide pool of young professionals who are not only easy to train but also excel in customer care, data entry, and technical support roles.
- Bilingual Talent: Many call center agents in Honduras are bilingual, often speaking both Spanish and English with a neutral accent, making them ideal for North American, European, and Latin American markets.
- Nearshore Convenience: The country’s time zones closely align with those in the US, Canada, Mexico, and the rest of Central and South America, allowing for smooth real-time collaboration and high service availability.
- Competitive Labor Costs: Businesses can benefit from significant cost savings, sometimes up to 50% on overhead, while maintaining service quality.
- Growing BPO Industry: Honduras boasts a rapidly expanding BPO sector supported by a stable market and ongoing investment in world-class infrastructure.
- Government Support: The Honduran government actively backs the BPO industry, investing in new infrastructure and prioritizing English-language education to further strengthen the workforce.
By capitalizing on these strengths, organizations outsourcing to Honduras are well positioned to gain a strategic edge, streamlining operations, accessing specialized talent, and driving long-term growth.
For businesses aiming to optimize their operations and wanting to outsource or hire a virtual assistant, Honduras can provide essential support, enabling them to focus on core activities and drive further success.
Frequently Asked Questions
Which BPO company in Honduras has the largest workforce capacity?
Big BPO companies in Honduras like Concentrix, Alorica, and Startek, based in Altia Business Park, have large teams and can scale from hundreds to thousands of agents depending on client needs. For businesses needing highly skilled workers, Stealth Agents offers virtual assistants with over 10 years of experience.
What are the typical contract terms and minimum commitments for Honduras BPO services?
Most BPO companies in Honduras require 12-24 month contracts with a 30-90 day setup period. Contracts often include volume commitments, service level agreements (SLAs), and penalties for early termination. Stealth Agents, however, offers flexible contracts without long commitments and can match you with virtual assistants in 5-10 days.
How do Honduras BPO companies handle data security and compliance requirements?
Top BPO companies in Honduras follow strict security standards like ISO 27001, GDPR, and SOC 2. They use secure VPNs, encrypted communication, and restricted access. Many offices have biometric security and 24/7 monitoring. Stealth Agents also follows these standards and provides virtual assistants who work only for your business.
What is the average employee turnover rate at BPO companies in Honduras?
Honduras BPO companies usually have an annual turnover rate of 15-25%, which is lower than in many other countries. Retention depends on company culture and pay. Stealth Agents addresses this by offering dedicated virtual assistants with long-term commitment and free replacements if needed.
Do Honduras BPO companies provide 24/7 support coverage across all time zones?
Most BPO companies in Honduras offer extended hours and are well-suited for North American and European time zones. However, covering Asia-Pacific time zones may be harder. Many use rotating shifts for 24/7 coverage. Stealth Agents can provide virtual assistants who work in your preferred time zones.
What technology platforms and CRM systems do Honduras BPO companies typically integrate with?
Honduras BPO companies work with platforms like Salesforce, HubSpot, Zendesk, Microsoft Dynamics, and custom APIs. They often use cloud-based tools and can connect to your existing systems, though setup and training may take time. Stealth Agents virtual assistants are already trained on popular tools and can quickly adapt to your systems.
How do pricing models work for BPO services in Honduras compared to other outsourcing destinations?
Honduras BPO services cost $8-15 per hour, depending on the type of work, volume, and contract terms. This is competitive with other Latin American countries but may include extra costs for setup and training. Stealth Agents offers clear pricing for high-quality virtual assistant services with full support included.
What languages besides English and Spanish do BPO companies in Honduras support?
English and Spanish are the main languages, but some larger BPO companies in Honduras also offer Portuguese, French, and Italian support. However, these options are more limited compared to countries like the Philippines. Stealth Agents can provide virtual assistants with specific language skills based on your needs.
How quickly can BPO companies in Honduras scale up or down based on seasonal demands?
Most BPO companies in Honduras can increase their workforce by 20-30% within 4-6 weeks. Larger increases may take 2-3 months for hiring and training. Scaling down is faster but may involve contract penalties. Stealth Agents offers more flexible scaling, allowing virtual assistants to adjust their workload and hours as needed.
What quality assurance and performance monitoring systems do Honduras BPO companies use?
Honduras BPO companies use tools like call monitoring, quality scorecards, customer surveys, and real-time dashboards. Some also use AI to track performance and coach agents. Reporting frequency and detail vary by provider. Stealth Agents offers detailed performance tracking with daily or weekly reports, KPI monitoring, and dedicated managers to oversee your projects.
