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Top 30 BPO companies in Costa Rica

Top 30 BPO companies in Costa Rica

Costa Rica has established itself as a leading hub for Business Process Outsourcing (BPO) in Latin America, attracting global businesses with its strategic advantages. Renowned for its stable political environment, high literacy rate, and proficient bilingual workforce, Costa Rica offers a compelling destination for outsourcing. This article will explore the top 30 BPO companies in Costa Rica that excel in delivering high-quality and cost-effective services.

The BPO sector in Costa Rica has witnessed remarkable growth, driven by the country’s commitment to education and technological advancement. According to recent industry reports, Costa Rica’s BPO market is expected to grow at a CAGR of 6.8% from 2021 to 2026. The country is home to a well-educated workforce, with over 95% literacy rate and a high proficiency in English, making it an ideal location for customer service, IT support, and back-office operations.

Costa Rica’s favorable time zone alignment with North America and its strong legal framework and government incentives further enhance its attractiveness as an outsourcing destination. Whether you are seeking to optimize costs, access a skilled workforce, or enhance service quality, the top 30 BPO companies in Costa Rica offer diverse solutions to meet your business needs.

Let’s dive into the list and discover the leading BPO providers in Costa Rica that can help your business thrive.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 30 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 30 BPO companies in Costa Rica

1. Unity Communications

Unity Communications is a US-based international Business Process Outsourcing (BPO) company, specializing in sales support, customer service, technical support, and administrative tasks. They operate in the US, Philippines, Costa Rica, and the Dominican Republic, and have been in the industry for over 10 years. Their mission is to provide exceptional service to clients while empowering their employees to reach their full potential.

Web Address: Unity Communications

Google Ratings: 4.9 out of 5

2. Costa Rica’s Call Center

Specializes in providing bilingual call center services including lead generation, customer service, and appointment setting. Located in the heart of Central America, Costa Rica’s Call Center is a premier outsourcing call center and bilingual support center.

Located in the beautiful country of Costa Rica, our call center offers top-notch bilingual services to companies looking to outsource their customer service needs. Our dedicated team of agents is fluent in both English and Spanish, making us the perfect solution for businesses that want to expand their reach to Spanish-speaking markets.

Web Address: Costa Rica’s Call Center



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Google Ratings: 4.8 out of 5

3. Central Gate

Offers a wide range of BPO services including customer service, technical support, and back-office functions, primarily focusing on quality and efficiency.

As a business owner, you know how important it is to provide your customers with excellent service. That’s why choosing the right BPO partner is crucial for the success of your company.

At Central Gate, we understand the value of quality and efficiency in BPO services. Our experienced team is dedicated to providing top-notch customer service, technical support, and back-office functions for businesses across various industries.

Web Address: Central Gate

Google Ratings: 4.6 out of 5

4. Lexitec

Provides customized outsourcing solutions including data entry, customer support, and IT services.

Lexitec is a one-stop shop for all your outsourcing needs. With our expertise and experience, we offer customized solutions to help businesses streamline their processes and improve overall efficiency.

Our services include data entry, customer support, and IT services. We understand that each business has unique requirements, which is why we tailor our solutions to meet the specific needs of our clients.

Web Address: Lexitec

Google Ratings: 4.7 out of 5

5. GBT Technologies

Focuses on technology-driven BPO services for various industries, including healthcare and finance. GBT Technologies takes pride in its advanced AI and automation capabilities, providing efficient and reliable solutions for clients.

GBT Technologies is a game-changer in the ever-evolving world of business process outsourcing. With our cutting-edge technology and innovative approaches, we have disrupted traditional BPO practices and set new standards in the industry. Our team of experts harnesses the power of technology to provide customized solutions for businesses across various sectors.

Web Address: GBT Technologies

Google Ratings: 4.5 out of 5



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6. Grupo BPO

Offers comprehensive BPO services from customer support to IT solutions across multiple sectors.

Grupo BPO is a leading provider of business process outsourcing (BPO) services, offering a wide range of solutions for companies looking to streamline their operations. With over 20 years of experience, we have established ourselves as a trusted partner for businesses in various industries.

Our team consists of highly skilled professionals who are dedicated to delivering exceptional service and results. We understand that every business has unique needs and challenges, which is why we offer customizable solutions that are tailored to fit your specific requirements.

Web Address: Grupo BPO

Google Ratings: 4.4 out of 5

7. Auxis

Specializes in back-office operations, IT outsourcing, and finance & accounting services.

Auxis is a well-known company that specializes in various areas such as back-office operations, IT outsourcing, and finance & accounting services. With years of experience in the industry, Auxis has become a trusted partner for many companies looking to improve their business processes.

One of the key reasons why Auxis stands out from its competitors is its focus on innovation and technology. The company constantly keeps up with the latest trends and tools in the market to provide top-notch services to its clients. This not only helps them stay ahead of the curve but also allows their clients to benefit from cutting-edge solutions.

Web Address: Auxis

Google Ratings: 4.6 out of 5

8. Novacomp

Provides software development and IT outsourcing services, focusing on innovation and client satisfaction.

Novacomp is a company that stands out for its commitment to innovation and customer satisfaction. With over 30 years of experience, they are leaders in software development and IT outsourcing services. Their team of experts is dedicated to providing cutting-edge solutions tailored to meet the specific needs of their clients.

Web Address: Novacomp

Google Ratings: 4.7 out of 5

9. Arcer SA

Offers data management, analytics, and business intelligence solutions as part of their BPO services. Their services help businesses make data-driven decisions, improve operational efficiency, and drive growth.

Arcer SA is a leading provider of BPO (Business Process Outsourcing) services that specialize in data management, analytics, and business intelligence solutions. With a team of highly skilled professionals and cutting-edge technology, Arcer SA is committed to helping businesses worldwide harness the power of their data to drive growth and stay ahead of the competition.

Web Address: Arcer SA

Google Ratings: 4.5 out of 5

10. Global Business System

Delivers end-to-end business process solutions encompassing IT services, customer support, and more.

As businesses continue to expand globally, the need for a robust and efficient global business system becomes increasingly crucial. With the rise of technology and digitalization, traditional ways of doing business are quickly becoming outdated. Companies must adapt to the changing landscape to stay competitive.

Web Address: Global Business System

Google Ratings: 4.4 out of 5

11. Soprinsa

Provides contact center solutions, including sales support and customer service, tailored to clients’ needs.

Soprinsa is a company that specializes in providing top-notch contact center solutions to businesses of all sizes. With our expertise and experience, we understand the importance of having strong customer support and sales strategies in place. Our team works closely with clients to design customized solutions that align with their goals and objectives, ensuring maximum effectiveness.

Web Address: Soprinsa

Google Ratings: 4.5 out of 5

12. Bill Gosling Outsourcing

Offers customer service, accounts receivable management, and various other outsourcing services.

Bill Gosling Outsourcing is a leading outsourcing company that specializes in providing high-quality customer service, accounts receivable management, and other outsourcing services. With over 60 years of experience in the industry, we have established ourselves as one of the most trusted and reliable partners for businesses looking to outsource their operations.

Web Address: Bill Gosling Outsourcing

Google Ratings: 4.6 out of 5

13. NETCOM

Specializes in IT and network management services, providing reliable outsourcing solutions.

Looking to streamline your company’s IT management? NETCOM has got you covered! As a leading provider of IT and network management services, we understand the importance of reliable and efficient technology solutions for businesses. Our team of experts works tirelessly to provide top-notch outsourcing options that will help take your business to the next level.

With over 20 years of experience in the industry, NETCOM is well-equipped to handle all your IT needs. We offer a wide range of services including network design and implementation, server maintenance, cybersecurity, cloud solutions, and more.

Web Address: NETCOM

Google Ratings: 4.4 out of 5

14. CNET Technologies System

Provides technical support, network management, and IT outsourcing services.

At CNET Technologies, we understand that technology is constantly changing and evolving. That’s why we strive to provide the best technical support, network management, and IT outsourcing services for our clients. Our team of experts is always up-to-date with the latest trends and advancements in technology so that we can provide efficient and effective solutions for your business.

Our technical support services cover a wide range of issues including hardware troubleshooting, software installation and updates, virus removal, network connectivity problems, and more. Our experienced technicians are available 24/7 to ensure that your systems are running smoothly at all times.

Web Address: CNET Technologies System

Google Ratings: 4.3 out of 5

15. GLS Labs

Offers a variety of IT and software development outsourcing services to businesses worldwide.

GLS Labs is a highly reputable and reliable IT outsourcing company that provides top-notch software development services to businesses of all sizes, from startups to large enterprises. Our team of highly skilled professionals is dedicated to delivering high-quality solutions tailored specifically to meet the unique needs and requirements of our clients.

Our mission at GLS Labs is to help businesses achieve their goals by leveraging the latest technologies and providing innovative solutions that drive growth and success. We understand the challenges faced by companies in today’s competitive market, which is why we strive to provide exceptional services that give our clients a competitive edge.

Web Address: GLS Labs

Google Ratings: 4.5 out of 5

16. Conexus Group

Specializes in providing comprehensive outsourcing solutions including HR, IT, and customer service. Their services are designed to help businesses streamline operations and improve efficiency.

Conexus Group is not your typical outsourcing company. With a team of experienced professionals and cutting-edge technology, they go above and beyond to deliver exceptional results for their clients. Whether you need help with HR management, IT support, or customer service, Conexus Group has the expertise and resources to meet your needs.

Web Address: Conexus Group

Google Ratings: 4.6 out of 5

17. Grupo Electrotécnica

Offers technical support, energy solutions, and various BPO services to enhance business efficiency and productivity.

Electrotécnica is a leading company that offers cutting-edge technical support, energy solutions, and BPO services to optimize your business performance. With years of experience in the industry, Electrotécnica has established itself as a trusted partner for businesses looking to improve their operational efficiency and reduce costs.

Web Address: Grupo Electrotécnica

Google Ratings: 4.4 out of 5

18. DM Blocks

Provides innovative outsourcing solutions including software development and IT services.

DM Blocks is an industry leader in providing innovative outsourcing solutions to businesses of all sizes. With a focus on software development and IT services, we offer our clients the opportunity to streamline their operations and achieve their business goals more efficiently.

Our team at DM Blocks is made up of highly skilled professionals who are dedicated to delivering top-quality results for our clients. We take pride in staying ahead of the curve when it comes to technology and continuously improving our processes to ensure maximum efficiency.

Web Address: DM Blocks

Google Ratings: 4.5 out of 5

19. NG Technology

Specializes in IT outsourcing and software development services, ensuring quality and timely delivery. NG Technology has over 10 years of experience in delivering innovative solutions to clients worldwide.

NG Technology’s team is made up of highly skilled engineers and developers, who are passionate about creating cutting-edge technology solutions. Our team prides itself on staying up-to-date with the latest advancements in the tech industry, allowing us to provide our clients with the most modern and efficient solutions.

We offer a wide range of services including software development, web development, mobile application development, cloud computing, and more. We cater to businesses of all sizes and industries, from startups to large corporations.

Web Address: NG Technology

Google Ratings: 4.5 out of 5

20. Thorus Solutions

Offers a wide range of outsourcing services, focusing on IT management and customer relations.

Thorus Solutions is a leading company in the outsourcing industry, providing top-notch services in IT management and customer relations. With a team of highly skilled professionals and cutting-edge technology, Thorus Solutions has been helping businesses of all sizes achieve their goals and streamline their operations.

At Thorus Solutions, we understand that every business has unique needs and challenges. That’s why we offer tailored solutions to meet the specific requirements of our clients. Our team works closely with each client to understand their objectives and develop customized strategies that align with their goals.

Web Address: Thorus Solutions

Google Ratings: 4.4 out of 5

21. Three Rivers Software

Provides bespoke software development and IT outsourcing services for various industries including healthcare, finance, and transportation.

If you need custom software solutions for your business, look no further than Three Rivers Software. Our team of experienced developers has a proven track record of delivering top-notch software tailored to meet the specific needs of our clients.

We understand that every business has unique processes and requirements, which is why we offer bespoke software development services. Whether you need a new system built from scratch or modifications made to an existing one, our team can handle it all with ease and efficiency.

Web Address: Three Rivers Software

Google Ratings: 4.5 out of 5

22. Asesoftware

Asesoftware is a leading company in the software development industry. With years of experience, they have mastered the art of creating custom software solutions for businesses of all sizes. Their team of experts understands the unique needs and challenges that businesses face, and they use their technical expertise to create tailored solutions.

One of the main strengths of Asesoftware is its IT consulting services. They work closely with clients to identify areas where technology can improve operations, streamline processes, and increase efficiency. By leveraging the latest technologies and best practices, Asesoftware helps businesses stay ahead in an ever-evolving digital landscape.

Web Address: Asesoftware

Google Ratings: 4.6 out of 5

23. UFINET

UFINET is a leading telecommunications infrastructure company that offers a wide range of services, including fiber optic networks, network management solutions, and data centers. With more than 70,000 kilometers of fiber optic network and operations in 18 countries throughout Latin America and Europe, UFINET is a major player in the global telecommunications industry.

At UFINET, we are committed to providing our clients with the best quality services at competitive prices. Our team of experts works tirelessly to ensure that our customers have access to reliable and high-speed connectivity wherever they are located. We understand that in today’s digital world, connectivity is essential for businesses to thrive, and we are proud to play a crucial role in enabling that connectivity.

Web Address: UFINET

Google Ratings: 4.6 out of 5

24. Interfaz

Interfaz is your go-to partner for all your digital transformation needs. With our team of experts, we provide top-notch software development, user experience, interface design, and IT outsourcing services to help businesses thrive in the digital age.

Our approach is simple – we believe in delivering quality solutions that are tailor-made to fit our client’s unique needs. Our team works closely with each client to understand their goals and challenges and then devises a plan of action to achieve them through cutting-edge technology and innovative strategies.

Web Address: Interfaz

Google Ratings: 4.5 out of 5

25. Perfiles Tecnológicos

The world of technology is constantly evolving, and businesses that want to stay competitive need to keep up with the latest trends. This means having a strong IT infrastructure and utilizing innovative technologies to enhance business processes and improve overall efficiency.

At Perfiles Tecnológicos, we understand the importance of staying ahead in the ever-changing landscape of technology. Our team of experts offers a wide range of IT services, including software development and network management, to help businesses achieve their goals and succeed in today’s digital world.

Web Address: Perfiles Tecnológicos

Google Ratings: 4.4 out of 5

26. Efinit

Specializes in financial services outsourcing and IT management. They provide end-to-end solutions to businesses of all sizes.

At Efinit, we understand the challenges that businesses face in managing their financial services and IT needs while trying to focus on their core competencies. That’s why we offer a range of outsourcing and management services to help businesses streamline their operations and achieve greater efficiency.

Web Address: Efinit

Google Ratings: 4.5 out of 5

27. Trantor Inc.

Provides IT services, software development, and business process outsourcing solutions.

Trantor Inc. has been revolutionizing the IT industry since its inception in 1995. With a focus on providing end-to-end solutions to clients, Trantor Inc. has become a trusted partner for businesses of all sizes.

At Trantor Inc., we pride ourselves on our expertise in IT services, software development, and business process outsourcing solutions. We believe that technology should be used to simplify and streamline processes, not complicate them. That’s why we constantly strive to deliver innovative and efficient solutions to our clients.

Web Address: Trantor Inc.

Google Ratings: 4.6 out of 5

28. Map Soluciones

Focuses on providing IT outsourcing and software development services. It is based in Mexico and has been in operation since 2011.

Map Soluciones is a company that truly stands out in the world of IT outsourcing and software development. With over a decade of experience, this Mexican-based company has continually proven its ability to deliver top-notch services to clients across different industries. In this section, we will take a closer look at what makes Map Soluciones a trusted partner for businesses looking to enhance their digital capabilities.

Web Address: Map Soluciones

Google Ratings: 4.5 out of 5

29. Grupo Asesor en Informática S.A.

Grupo Asesor en Informática S.A. (GAI) is not your average IT company. With over 20 years of experience, we have established ourselves as a leader in the industry, offering top-notch IT consulting, software development, and managed services to our clients.

We pride ourselves on staying at the forefront of technology and constantly updating our knowledge to provide cutting-edge solutions to businesses of all sizes. Our team consists of highly skilled professionals with diverse backgrounds and expertise, allowing us to offer a wide range of services tailored to meet your specific needs.

Web Address: Grupo Asesor en Informática S.A.

Google Ratings: 4.4 out of 5

30. MiWeb

MiWeb is more than just your average web development company – we offer a wide range of services to help businesses succeed in the digital world. From creating visually stunning websites to implementing effective marketing strategies, we have got you covered.

Our team consists of highly skilled professionals with extensive experience in web development, digital marketing, and IT outsourcing. We are constantly keeping up with the latest trends and technologies to ensure that our clients receive top-notch services that give them a competitive edge.

Web Address: MiWeb

Google Ratings: 4.6 out of 5

Why Outsource to BPO Companies in Costa Rica?

Outsourcing to Business Process Outsourcing (BPO) companies in Costa Rica offers a multitude of benefits for businesses looking to enhance efficiency, reduce costs, and access high-quality services. Here are some compelling reasons why you should consider outsourcing to BPO companies in Costa Rica:

1. Highly Skilled Bilingual Workforce

Costa Rica is renowned for its educated and bilingual workforce. With a literacy rate exceeding 95% and a high proficiency in English, Costa Rican professionals are well-equipped to handle diverse BPO functions, including customer support, IT services, and back-office operations. This bilingual capability is particularly advantageous for businesses targeting both English and Spanish-speaking markets.

2. Cost-Effective Solutions

Outsourcing to Costa Rica provides significant cost advantages. The country offers competitive labor rates compared to North America and Europe, enabling businesses to achieve substantial cost savings without compromising service quality. Lower operational costs, combined with a favorable exchange rate, make Costa Rica an economically attractive outsourcing destination.

3. Strategic Geographic Location

Costa Rica’s strategic location in Central America provides a time-zone advantage for North American businesses. With minimal time differences, companies can ensure seamless communication and real-time collaboration with their outsourced teams. Additionally, Costa Rica’s proximity allows for convenient travel and facilitates on-site visits when necessary.

4. Stable Political and Economic Environment

Costa Rica is known for its stable political climate and robust economy. The country’s commitment to democracy, peace, and social stability creates a secure environment for business operations. This stability extends to the regulatory framework, providing legal protections and ensuring smooth business transactions for international companies.

5. Advanced Infrastructure and Technology

Costa Rica has invested significantly in its infrastructure and technological advancements. The country boasts modern office spaces, reliable internet connectivity, and advanced telecommunications networks, essential for efficient BPO operations. These investments ensure that BPO companies in Costa Rica can deliver consistent and high-quality services.

6. Strong Government Support

The Costa Rican government actively promotes and supports the BPO industry through various incentives and initiatives. Tax exemptions, free trade zones, and streamlined processes for business setup are some of the measures designed to attract foreign investment. This supportive environment helps BPO companies thrive and grow, benefiting their clients.

7. Focus on Sustainability and Corporate Social Responsibility

Costa Rica is globally recognized for its commitment to sustainability and environmental conservation. Many BPO companies in the country adopt eco-friendly practices and emphasize corporate social responsibility (CSR). This focus on sustainability resonates with businesses that prioritize ethical and responsible outsourcing partners.

8. Cultural Affinity and Customer-Centric Approach

Costa Ricans are known for their strong work ethic and customer-centric approach. The cultural affinity with North America, combined with a dedication to delivering exceptional customer service, enhances the overall outsourcing experience. This cultural alignment fosters positive client-vendor relationships and ensures high levels of customer satisfaction.

 

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

Outsourcing to BPO companies in Costa Rica offers a strategic advantage for businesses seeking to optimize operations, reduce costs, and access top-notch services.

 

With its skilled bilingual workforce, cost-effective solutions, strategic location, and supportive business environment, Costa Rica stands out as an ideal outsourcing destination.

 

By leveraging these benefits, companies can enhance their operational efficiency, improve service quality, and achieve sustainable growth.

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