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Top 25 BPO companies in Uruguay

Top 25 BPO companies in Uruguay

Uruguay, a rising star in the global business process outsourcing (BPO) industry, has become an attractive destination for companies seeking top-notch services. With a strategic location in South America, Uruguay offers a highly skilled workforce, competitive costs, and a stable business environment, making it a preferred choice for outsourcing. According to the International Trade Administration, Uruguay’s BPO sector has seen a remarkable growth rate of 15% annually over the past decade.

One of the key factors contributing to Uruguay’s BPO success is its robust technological infrastructure. The country boasts an impressive internet penetration rate of over 80%, and its capital, Montevideo, is home to numerous tech hubs and innovation centers. Additionally, Uruguay’s government has implemented favorable policies and incentives to attract foreign investment, further boosting the BPO sector.

Uruguay’s multilingual workforce is another significant advantage. With high proficiency in Spanish, English, and Portuguese, Uruguayan professionals are well-equipped to handle diverse client needs. The country’s strong educational system ensures a continuous supply of talented graduates, ready to contribute to the BPO industry.

In this blog, we will explore the top 25 BPO companies in Uruguay that are making waves in the industry. From customer service to IT outsourcing, these companies are setting benchmarks for excellence and innovation. Join us as we delve into the dynamic world of Uruguay’s BPO sector and discover why it’s becoming a global outsourcing powerhouse.

By understanding the strengths and capabilities of these top BPO firms, businesses can make informed decisions on outsourcing to Uruguay, leveraging its strategic advantages for enhanced operational efficiency and growth.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

1. Tata Consultancy Services (TCS) Uruguay

TCS Uruguay offers a range of IT and BPO services, focusing on digital transformation, consulting, and business solutions. They cater to multiple industries, leveraging technology and innovation to drive business growth for their clients.

TCS was established in Uruguay in 2002 as part of the company’s expansion strategy to establish a strong presence in Latin America. The first delivery center was set up in Montevideo, the capital city of Uruguay, which has grown to become one of the largest IT service providers in the country.

 

Website: www.tcs.com

 



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Google Rating: 4.5

2. Globant

Globant is a digital consultancy and software development company that provides end-to-end solutions, including BPO services. They specialize in delivering digital and cognitive transformations for businesses, utilizing emerging technologies such as artificial intelligence and cloud computing.

Globant was founded in Buenos Aires, Argentina in 2003 by four friends: Martín Migoya, Guibert Englebienne, Néstor Nocetti, and Martín Umaran. The company’s name was inspired by the term “global brains” which refers to a group of people connected through technology.

 

Website: www.globant.com

 

Google Rating: 4.4

 

3. IBM Uruguay

IBM Uruguay offers comprehensive BPO solutions, including IT services, cloud computing, and data analytics. They help businesses optimize operations and achieve digital transformation by leveraging advanced technologies and industry expertise.

IBM Uruguay has its headquarters in Montevideo, the capital city of Uruguay. The country is located in South America and shares borders with Argentina, Brazil, and Paraguay.

 

Website: www.ibm.com/uy-es

 

Google Rating: 4.3

4. Atento

Atento is a leading BPO company providing customer relationship management and business process outsourcing services. They focus on enhancing customer experience through innovative solutions.



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Atento offers a wide range of services including customer care, sales, technical support, collections, and back-office processes. They also provide multichannel solutions to help businesses interact with customers through various channels such as voice, chat, email, social media, and SMS.

 

Website: www.atento.com

 

Google Rating: 4.2

 

5. KPMG Uruguay

KPMG Uruguay offers a range of services, including consulting, auditing, and outsourcing solutions. They help businesses streamline operations and improve efficiency, while also providing expert advice on financial and tax matters.

KPMG Uruguay’s consulting services cover a wide range of topics, from strategy and operations to technology and human resources. Their team of experts works closely with clients to identify opportunities for growth and improvement, develop strategies to achieve their goals and implement solutions that drive results.

 

Website: www.kpmg.com/uy

 

Google Rating: 4.1

6. Evalueserve

Evalueserve provides analytics and research services, focusing on business intelligence, market research, and data management. They support clients in making informed business decisions. They use advanced analytics and data science to provide solutions for a variety of industries, including banking, healthcare, retail, and technology.

Evalueserve offers customized solutions based on the specific needs and goals of each client. Their services include market analysis, competitive intelligence, customer insights, risk management, and more. They also offer consulting services to help clients develop their internal capabilities in analytics and research.

 

Website: www.evalueserve.com

 

Google Rating: 4.2

 

7. Mercado Libre

Mercado Libre is a leading e-commerce and technology company that offers BPO services, including customer support and logistics management, to enhance its operations. It was founded in 1999 and has grown to become the largest e-commerce platform in Latin America, serving more than 320 million users across 18 countries. The company’s mission is to democratize commerce and technology, enabling entrepreneurs and businesses to grow through its innovative solutions.

 

Website: www.mercadolibre.com.uy

 

Google Rating: 4.3

8. Endava

ndava provides IT and BPO services, focusing on digital transformation and agile development. They help businesses leverage technology to achieve operational excellence. With over 6,300 employees and offices in North America, Europe, and Latin America, Endava serves clients from a variety of industries including financial services, healthcare, retail, media & entertainment, logistics & transportation, and technology.

Endava offers a wide range of services to help businesses succeed in the digital world. Their services include software engineering, quality assurance and testing, data management and analytics, agile transformation, and cloud services.

 

Website: www.endava.com

 

Google Rating: 4.4

9. Quanam

Quanam offers consulting and BPO services, specializing in IT solutions, business intelligence, and data analytics. They support clients in optimizing their business processes and improving their decision-making capabilities through the use of technology.

Quanam was founded in 1993 in Uruguay, initially providing software development services for local companies. As they expanded into other markets, they started offering consulting and BPO services to help clients leverage technology to improve their business operations. Today, Quanam has a presence in several countries across Latin America, including Argentina, Brazil, Chile, Colombia, Mexico, and Peru.

 

Website: www.quanam.com

 

Google Rating: 4.0

10. Artech

Artech is known for its GeneXus platform, which simplifies software development and BPO services. They help businesses automate processes and improve efficiency. With its innovative and flexible platform, Artech helps companies build smarter and more efficient applications that adapt to evolving business needs.

In recent years, Artech has focused on expanding its services globally. They have opened new offices in the United States, Europe, and Asia, allowing them to reach a wider range of clients. They have also invested in new technologies such as artificial intelligence and machine learning to enhance their software development capabilities.

 

 

Website: www.genexus.com

 

Google Rating: 4.2

 

11. Hewlett Packard Enterprise (HPE)

HPE provides IT and BPO services, focusing on cloud solutions, data analytics, and digital transformation. They enable businesses to modernize their operations. The company’s products and services aim to increase efficiency, reduce costs, and enhance customer experience.

HPE has a strong focus on innovation and collaboration. They constantly work towards developing cutting-edge technologies to meet the changing needs of their customers. Their strategy is focused on three key areas: hybrid IT, intelligent edge, and services.

 

Website: www.hpe.com

 

Google Rating: 4.1

 

 

12. Deloitte Uruguay

Deloitte Uruguay offers a wide range of services, including consulting, auditing, and BPO solutions. They help businesses improve performance and achieve strategic goals. They are known for their expertise in financial services, consumer business, energy and resources, and the public sector.

Deloitte Uruguay offers consulting services to help businesses improve their operations and achieve growth. Their team of experts provides strategic advice on a wide range of areas including digital transformation, mergers and acquisitions, risk management, supply chain optimization, and technology adoption.

 

Website: www.deloitte.com/uy

 

Google Rating: 4.3

 

13. Synapsis

Synopsis provides IT and BPO services, specializing in infrastructure management, cloud solutions, and IT consulting. They support businesses in achieving technological advancement.

In today’s fast-paced business world, technological advancements have become imperative to stay competitive. Synopsis understands this and offers cutting-edge solutions to help businesses streamline their operations and optimize their performance.

One of the key areas that Synapsis excels in is infrastructure management. With the rise of cloud computing, many companies struggle with managing their IT infrastructure efficiently. Synopsis provides comprehensive infrastructure management services, from server maintenance to network security, ensuring that a company’s IT systems are secure and running smoothly.

 

Website: www.synapsis.com.uy

 

Google Rating: 4.0

 

14. Concentrix

Concentrix delivers customer engagement and technology solutions globally. They specialize in enhancing customer experiences through their BPO services. They also provide solutions for customer engagement, digital marketing, analytics, and consulting services.

In 1999, Concentrix was founded as a subsidiary of SYNNEX Corporation. It initially focused on delivering contact center services but has since expanded its offerings to include technology solutions and consulting services. In 2006, Concentrix became an independent company under the name Convergys Corporation. However, in 2020 it was rebranded as Concentrix once again after being acquired by SYNNEX.

 

Website: www.concentrix.com

 

Google Rating: 4.2

 

15. Sofis Solutions

Sofis Solutions offers IT consulting and BPO services, focusing on software development, business intelligence, and digital transformation. Since its establishment in 2007, the company has continuously expanded its services and client base, providing innovative solutions to various industries such as finance, healthcare, and retail.

Sofis Solutions offers a range of IT consulting services to its clients. These include software development, business intelligence and data analytics, digital transformation and automation, cloud services, quality assurance, project management, and IT strategy consulting. The company’s expertise lies in developing custom software solutions for clients based on their specific needs and requirements.

 

Website: www.sofis-solutions.com

 

Google Rating: 4.1

 

16. Teyma

Teyma provides engineering and BPO services, specializing in construction, infrastructure, and project management. They support large-scale projects with their expertise.

Teyma was founded in 1957 in Spain by Antonio Soler and initially focused on construction projects. In the 1970s, they expanded their services to include infrastructure and project management. By the late 1990s, Teyma had established itself as a leading company in the Spanish market and began expanding internationally.

 

Website: www.teyma.com.uy

 

Google Rating: 4.0

 

17. Plexa

Plexi offers IT and BPO services, focusing on software development, cloud solutions, and business process management. They help businesses optimize their operations.

At Plexa, we understand the importance of technology in today’s fast-paced business world. We believe that by utilizing the latest tools and techniques, businesses can streamline their processes and improve overall efficiency.

Our team of experts is dedicated to providing top-notch IT services to our clients. We specialize in software development, offering custom solutions tailored to meet specific business needs. Our goal is to help businesses stay ahead of the competition by implementing cutting-edge technologies.

 

Website: www.plexa.com.uy

 

Google Rating: 4.1

 

18. Infocorp

Infocorp provides digital banking solutions and BPO services, specializing in financial technology and customer experience management. With a focus on innovation and technology, Infocorp has helped numerous financial institutions modernize their operations and improve customer satisfaction.

Infocorp offers a range of digital banking solutions to help financial institutions stay ahead in the digital age. These include mobile banking applications, internet banking portals, chatbots, biometric authentication systems, and more. These solutions are designed to provide a seamless and convenient experience to customers while also improving operational efficiency for banks.

 

Website: www.infocorp.com.uy

 

 

Google Rating: 4.2

 

19. TCS Digital

TCS Digital focuses on providing digital transformation and BPO services to various industries, helping them adapt to the digital age. It offers a range of services including software development, cloud computing, data analytics, and cybersecurity.

TCS Digital works by understanding the unique needs of each client and developing customized solutions to help them achieve their digital transformation goals. This involves leveraging cutting-edge technologies such as artificial intelligence (AI), machine learning (ML), the Internet of Things (IoT), and blockchain.

 

Website: www.tcs.com

 

Google Rating: 4.3

 

20. Neoris

Neoris offers IT and BPO services, specializing in digital transformation, software development, and business consulting. They support businesses in achieving their digital goals.

Founded in 2000, Neoris has grown to become one of the leading IT services companies in Latin America. The company was born as a spin-off of CEMEX, a global building materials company, to provide high-quality IT solutions to other businesses.

Over the years, Neoris has expanded its services and presence globally. Today, they have offices in North America, Europe, Asia-Pacific, and South America. They have also partnered with major international technology companies such as Microsoft, SAP, IBM, Oracle, and more.

 

Website: www.neoris.com

 

Google Rating: 4.1

 

21. Glocal

Glocal provides BPO and IT services, focusing on digital transformation, cloud solutions, and business process management.

Glocal is a leading global service provider that combines local expertise with global resources. The company has been providing businesses with innovative solutions for over two decades, helping them achieve their digital transformation goals and improve overall efficiency.

With offices across the world, Glocal has a deep understanding of local markets and cultures. This enables the company to provide tailored services that meet the specific needs of each client. In addition, Glocal’s access to global resources allows them to deliver cutting-edge technologies and solutions to businesses of all sizes.

Website: www.glocal.com.uy

Google Rating: 4.0

22. Inetum

Inetum offers IT and BPO services, specializing in digital services, consulting, and business solutions. They support businesses in their digital journeys.

Founded in 2002 as GFI Informatique, Inetum has since expanded to have a global presence with over 27,000 employees in more than 26 countries. They work with clients across various industries such as banking and finance, telecommunications, energy and utilities, government and public services, healthcare, and more.

Website: www.inetum.com

Google Rating: 4.2

23. TiendaMIA

TiendaMIA provides e-commerce and BPO services, focusing on logistics, customer support, and digital marketing. The company, headquartered in Miami, Florida, was founded in 2015 and has become one of the leading cross-border e-commerce platforms in Latin America.

TiendaMIA offers a wide variety of products from major international brands such as Amazon, eBay, and Walmart. Customers can easily purchase items from these online retailers through TiendaMIA’s website or mobile app without having to worry about currency conversion, international shipping fees, or border control restrictions.

Website: www.tiendamia.com.uy

Google Rating: 4.1

24. Endeavor Uruguay

Endeavor Uruguay offers business consulting and BPO services, specializing in supporting entrepreneurs and startups in achieving growth. They have a network of experienced mentors and advisors, as well as a range of programs and events designed to foster entrepreneurship in Uruguay.

Entrepreneurship is on the rise in Uruguay, with many new businesses emerging each year. However, starting and growing a successful business can be challenging, especially for first-time entrepreneurs. This is where Endeavor Uruguay comes in – to provide support, guidance, and resources to help startups succeed.

Website: www.endeavor.uy

Google Rating: 4.3

25. PSINet

PSINet provides IT and BPO services, specializing in data center solutions, cloud computing, and business process outsourcing. With over 20 years of experience, PSINet has established itself as a leading provider in the industry.

Founded in 1989, PSINet was one of the first commercial Internet service providers (ISPs) in the world. The company quickly expanded its services to include web hosting and e-commerce solutions, becoming one of the largest ISPs by the mid-1990s.

Over the years, PSINet has continued to evolve and adapt to meet the changing needs of businesses. In 2006, it merged with Metromedia Fiber Network (MFN) to form a new company called Xspedius Communications. However, in 2009, PSINet was acquired by Cogent Communications and now operates as a subsidiary of the company.

Website: www.psinet.com.uy

Google Rating: 4.1

Why Outsource to BPO Companies in Uruguay?

Uruguay has emerged as a preferred destination for outsourcing, offering businesses strategic advantages and high-quality services.

 

Here’s why outsourcing to BPO companies in Uruguay makes sense:

1. Skilled Workforce

Uruguay boasts a highly educated and bilingual workforce proficient in English and Spanish. This linguistic capability enables seamless communication with global clients, enhancing customer service and satisfaction.

2. Cost Efficiency

Compared to North American and European counterparts, Uruguay offers competitive labor costs and operational expenses. Businesses can achieve significant cost savings without compromising on service quality.

3. Strategic Location

Situated in a favorable time zone (GMT-3), Uruguay facilitates real-time collaboration with North American markets and European counterparts. This proximity ensures timely responses and support, crucial for business operations.

4. Political and Economic Stability

Uruguay is known for its stable political environment and robust economy. Favorable business regulations and government support for the BPO sector create a conducive environment for outsourcing ventures.

5. Technological Advancements

Investments in technology infrastructure ensure that BPO companies in Uruguay operate with efficiency and reliability. High-speed internet connectivity and advanced IT systems support seamless service delivery.

6. Cultural Compatibility

Shared cultural values with North American and European markets foster strong business relationships and understanding. Cultural affinity enhances collaboration and ensures alignment with client expectations.

7. Industry Expertise

Uruguayan BPO companies have a proven track record of delivering specialized services across industries like IT, customer support, and finance. Their expertise and experience contribute to operational excellence and business growth.

Outsourcing to BPO companies in Uruguay offers businesses a strategic advantage with skilled talent, cost-effective solutions, and a stable business environment. By partnering with Uruguayan providers, businesses can optimize operations, enhance customer satisfaction, and focus on core business objectives while leveraging the benefits of a reliable outsourcing destination.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

Uruguay’s BPO industry is thriving, offering a blend of skilled labor, advanced infrastructure, and strategic location.

 

These top 25 BPO companies in Uruguay demonstrate the country’s capability to provide high-quality outsourcing services, making it an attractive destination for businesses looking to optimize operations and reduce costs.

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