Top 25 BPO companies in North Macedonia

North Macedonia is rapidly emerging as a notable player in the global business process outsourcing (BPO) industry.

 

With its strategic location in Southeast Europe, a growing economy, and a talented workforce, North Macedonia is attracting attention from companies worldwide.

 

According to the National Bank of the Republic of North Macedonia, the country’s BPO sector has seen an impressive growth rate of 20% annually in recent years, highlighting its potential and increasing popularity.

A significant factor contributing to this growth is the country’s skilled and multilingual workforce. With proficiency in languages such as English, German, and Italian, North Macedonian professionals are well-equipped to serve diverse international markets.

The country’s educational system produces a steady stream of graduates with strong technical and communication skills, ready to meet the demands of the BPO industry.

 

 

North Macedonia’s business-friendly environment further boosts its appeal as a BPO destination.

 

The government has implemented several initiatives to attract foreign investment, including favorable tax policies and incentives.

Additionally, the country boasts a reliable and modern infrastructure, with widespread high-speed internet connectivity and advanced telecommunications networks.

 

In this blog, we will explore the top 25 BPO companies in North Macedonia that are making significant contributions to the industry.

 

 

From customer support to IT outsourcing, these companies are setting new standards for quality and efficiency. Join us as we delve into the dynamic world of North Macedonia’s BPO sector and discover why it is becoming a preferred outsourcing hub.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top BPO Companies in North Macedonia

1. Emapta

Overview: Emapta is recognized as the top business process outsourcing (BPO) firm in North Macedonia, offering flexible and scalable outsourcing solutions to businesses worldwide. With a strategic focus on cost-effective and high-quality services, Emapta helps organizations leverage Macedonia’s untapped talent pool to drive their success. The company excels in creating dedicated teams for a variety of services, providing end-to-end solutions to streamline operations and enhance productivity.

Emapta’s comprehensive services span across multiple industries, including professional services, customer support, IT, and more. They pride themselves on transparency, with a commitment to no hidden costs, fostering mutual growth and collaboration with their clients. By partnering with Emapta, businesses can access the top 1% of talent and benefit from innovative and collaborative processes that keep them competitive in the global market. Emapta’s recent expansion plans in North Macedonia further underscore their commitment to growth and excellence in the outsourcing sector

Website: emapta.com

Google Rating: 4.7/5¹

2. Taskforce BPO

Overview: Taskforce BPO is a premier provider of comprehensive business process outsourcing (BPO) services, specializing in customer service, IT support, and back-office solutions. With a strong emphasis on quality and efficiency, Taskforce BPO aims to enhance operational productivity and reduce costs for businesses across various industries.

Taskforce BPO’s team of skilled professionals is adept at handling complex tasks and delivering customized solutions that meet the unique needs of each client. The company’s services are designed to streamline operations, allowing businesses to focus on their core activities while Taskforce BPO manages essential support functions.

Website: taskforcebpo.com

Google Rating: 4.6/5²

3. Jupiter BPO

Overview: Jupiter BPO is a leading provider of tailored outsourcing solutions, renowned for its focus on efficiency and reliability. Offering a wide range of services, including customer support, IT services, and back-office operations, Jupiter BPO helps businesses optimize their processes and achieve significant cost savings.

With an emphasis on customized service delivery, Jupiter BPO works closely with clients to understand their unique requirements and develop bespoke solutions that drive operational excellence. The company’s experienced team ensures high-quality performance and seamless integration with clients’ existing workflows.

Website: jupiterbpo.com

Google Rating: 4.5/5³

4. Musala Soft AD

Overview: Musala Soft AD is a major player in the Information and Communications Technology (ICT) sector, offering a comprehensive range of outsourcing services that include software development and IT consulting. Known for its innovative approach and technical expertise, Musala Soft partners with businesses to deliver cutting-edge solutions that drive digital transformation and enhance operational efficiency.

The company excels in developing custom software applications tailored to meet the specific needs of its clients, ensuring optimal functionality and performance. Additionally, Musala Soft’s IT consulting services provide strategic insights and support to help organizations navigate complex technological landscapes and achieve their business objectives.

Website: musala.com

Google Rating: 4.4/5⁴

5. S&T AG

Overview: S&T AG, an Austrian company with a robust presence in North Macedonia, specializes in providing top-tier IT services and business process outsourcing (BPO). With a focus on delivering comprehensive solutions that enhance operational efficiency and drive business growth, S&T AG has established itself as a trusted partner for organizations across various industries.

The company’s IT services encompass system integration, software development, IT infrastructure management, and cybersecurity, ensuring that clients receive end-to-end support for their technological needs. In addition, S&T AG’s BPO offerings include customer service, finance and accounting, human resources, and other back-office functions, enabling businesses to streamline operations and focus on core activities.

Website: snt.at

Google Rating: 4.3/5⁴

6. FrontLogix

Overview: FrontLogix is a leading provider specializing in innovative business process outsourcing (BPO) solutions and workforce management. With a mission to enhance efficiency and drive business success, FrontLogix delivers tailored services that cater to the unique needs of each client.

Website: frontlogix.com

Google Rating: 4.5/5⁴

7. Ness Technologies

Overview: Ness Technologies, an Israeli company with a significant presence in North Macedonia, specializes in providing comprehensive IT services and outsourcing solutions. Renowned for its expertise in technology and innovation, Ness Technologies assists businesses in optimizing their operations through tailored IT strategies and outsourced services.

The company offers a wide array of IT services, including software development, system integration, IT infrastructure management, and cybersecurity solutions. Their outsourcing solutions encompass various business processes such as customer service, technical support, and back-office operations, enabling organizations to focus on their core activities while ensuring operational efficiency.

Website: ness.com

Google Rating: 4.4/5⁴

8. Accace

Overview: Accace is a distinguished provider of comprehensive outsourcing and advisory services, specializing in accounting, payroll, and reporting. With a focus on delivering high-quality, tailored solutions, Accace helps businesses streamline their financial and administrative processes, ensuring compliance and operational efficiency.

The company’s accounting services include bookkeeping, financial reporting, tax compliance, and advisory, allowing businesses to maintain accurate financial records and make informed decisions. Accace’s payroll services ensure timely and accurate payroll processing, adherence to local labor laws, and management of employee benefits, reducing the administrative burden on HR departments. Additionally, their reporting services provide clients with insightful data and analysis to support strategic planning and performance monitoring.

Website: accace.com

Google Rating: 4.5/5⁴

9. Outsource Macedonia

Overview: Outsource Macedonia is a premier provider of a variety of business process outsourcing (BPO) services, specializing in customer service and technical support. With a commitment to delivering exceptional quality and efficiency, Outsource Macedonia helps businesses optimize their operations and enhance customer satisfaction.

The company’s customer service solutions include multi-channel support (phone, email, chat), complaint resolution, order processing, and customer relationship management. Their technical support services cover a wide range of IT-related issues, offering troubleshooting, remote assistance, and maintenance to ensure seamless technology operations for clients.

Website: outsourcemacedonia.com

Google Rating: 4.3/5⁴

10. Axeltra

Overview: Axeltra is a leading provider specializing in software development outsourcing and dedicated team models. With a focus on delivering high-quality, custom software solutions, Axeltra partners with businesses to enhance their technological capabilities and drive innovation.

The company’s software development outsourcing services cover the entire software lifecycle, including requirements analysis, design, development, testing, and maintenance. Axeltra’s dedicated team models provide clients with highly skilled, scalable teams that work exclusively on their projects, ensuring deep integration with the client’s processes and culture.

Website: axeltra.com

Google Rating: 4.4/5⁴

11. iSource

Overview: iSource is a distinguished provider of tailored business process outsourcing (BPO) services, specializing in call center operations and IT support. With a focus on delivering customized solutions that enhance operational efficiency and customer satisfaction, iSource partners with businesses to streamline their processes and drive growth.

The company’s call center operations include inbound and outbound customer service, telemarketing, order processing, and customer relationship management. Their IT support services encompass technical troubleshooting, remote assistance, system maintenance, and helpdesk services, ensuring smooth and efficient technological operations for clients.

Website: isource.com.mk

Google Rating: 4.2/5⁴

12. Melon

Overview: Melon is a reputable provider of IT and business process outsourcing (BPO) services, with a strong emphasis on software development and support. Dedicated to helping businesses enhance their technological capabilities, Melon delivers custom solutions that drive efficiency and innovation.

The company’s software development services span the entire development lifecycle, including requirements analysis, design, implementation, testing, and maintenance. Melon’s team of expert developers utilizes advanced technologies and agile methodologies to create high-quality, scalable software applications tailored to meet the specific needs of each client.

Website: melontech.com

Google Rating: 4.4/5⁴

13. Endava

Overview: Endava specializes in digital transformation and agile software development outsourcing. With over two decades of experience, the company combines world-class engineering with deep industry expertise and a people-centric mindset to drive meaningful change for businesses across various sectors.

Endava’s services span multiple industries, including payments, finance, healthcare, and gaming. By leveraging their sector-specific knowledge and the latest technologies, they deliver customized solutions that address current industry needs and prepare clients for future challenges.

Website: endava.com

Google Rating: 4.5/5⁴

14. Seavus

Overview: Seavus is a premier provider of a wide range of business process outsourcing (BPO) services, specializing in IT support and software development. With a commitment to delivering high-quality and efficient solutions, Seavus helps businesses optimize their operations and stay competitive in the digital era.

The company’s IT support services include technical troubleshooting, system maintenance, network management, and helpdesk services. Seavus ensures that clients’ IT infrastructure runs smoothly and securely, minimizing downtime and enhancing productivity.

Website: seavus.com

Google Rating: 4.6/5⁴

15. PSTech

Overview: PSTech is a leading provider specializing in IT outsourcing and software solutions, serving a diverse range of industries. With a focus on delivering innovative and high-quality technology services, PSTech partners with businesses to enhance their operational efficiency and drive digital transformation.

The company’s IT outsourcing services include a wide array of offerings such as infrastructure management, technical support, network administration, and cybersecurity. PSTech ensures that clients’ IT environments are secure, reliable, and optimized for performance, allowing businesses to concentrate on their core activities.

Website: pstech.rs

Google Rating: 4.4/5⁴

16. Fadata

Overview: Fadata is a distinguished provider of business process outsourcing (BPO) services, with a specialized focus on the insurance industry. The company excels in delivering comprehensive software solutions that drive operational efficiency and innovation for insurance businesses worldwide.

Fadata’s BPO services encompass a wide range of offerings tailored to meet the specific needs of the insurance sector. These services include policy administration, claims processing, customer service, and compliance management. By leveraging their deep industry knowledge and state-of-the-art technology, Fadata helps insurance companies streamline their processes, reduce costs, and improve customer satisfaction.

Website: fadata.eu

Google Rating: 4.3/5⁴

17. Nextsense

Overview: Nextsense is a premier provider specializing in digital transformation projects and IT outsourcing services. The company is dedicated to helping businesses modernize their operations, enhance their technological capabilities, and drive innovation through cutting-edge solutions.

Nextsense’s digital transformation services encompass a broad spectrum of offerings that enable organizations to adapt to the rapidly changing digital landscape. These services include digital strategy development, process automation, cloud migration, data analytics, and enterprise mobility. By leveraging the latest technologies and best practices, Nextsense helps clients streamline their processes, improve efficiency, and deliver better customer experiences.

Website: nextsense.com

Google Rating: 4.4/5⁴

18. InterWorks

Overview: InterWorks is a leading provider of comprehensive IT services and business process outsourcing (BPO) solutions, with a strong emphasis on leveraging innovative technologies to drive business success. The company is dedicated to helping organizations optimize their operations, improve efficiency, and stay ahead in the competitive digital landscape.

InterWorks’ IT services cover a wide range of areas including infrastructure management, cloud solutions, cybersecurity, data analytics, and technical support. Their expert teams ensure that clients’ IT environments are secure, scalable, and optimized for peak performance, allowing businesses to focus on their strategic goals.

Website: interworks.mk

Google Rating: 4.5/5⁴

19. CodeWell

Overview: CodeWell is a specialized provider of mobile and web application development services, offering high-quality outsourcing solutions to clients worldwide. The company focuses on creating innovative, user-friendly applications that meet the unique needs of businesses across various industries.

CodeWell’s expertise in mobile application development includes building native and cross-platform apps for iOS and Android. Their skilled developers use the latest technologies and best practices to design apps that are not only visually appealing but also highly functional and performant. From concept to deployment, CodeWell ensures that each mobile app delivers an exceptional user experience and meets the highest standards of quality.

Website: codewell.mk

Google Rating: 4.3/5⁴

20. Aktuel

Overview: Aktuel is a prominent provider of comprehensive business process outsourcing (BPO) services, specializing in customer support and IT outsourcing. The company is dedicated to helping businesses enhance their operational efficiency and deliver exceptional service quality through tailored outsourcing solutions.

Aktuel’s customer support services encompass a wide range of offerings designed to improve customer satisfaction and loyalty. These services include inbound and outbound call center operations, email and chat support, technical assistance, and complaint resolution. By leveraging their expertise and advanced technologies, Aktuel ensures that clients’ customers receive prompt, professional, and effective support.

Website: aktuel.mk

Google Rating: 4.2/5⁴

21. IT Labs

Overview:  IT Labs is a premier provider specializing in enterprise software development and IT consulting services. The company is dedicated to helping organizations transform their operations through innovative technology solutions and strategic IT guidance.

Website: it-labs.com

Google Rating: 4.4/5⁴

22. BtoBet

Overview: BtoBet is a leading provider of business process outsourcing (BPO) services, with a specialized focus on the iGaming industry. The company excels in delivering both technical and customer support, helping gaming operators enhance their operations and deliver exceptional player experiences.

BtoBet’s technical support services are designed to ensure that gaming platforms run smoothly and efficiently. Their skilled support teams offer 24/7 monitoring, troubleshooting, and maintenance, addressing any technical issues promptly to minimize downtime and ensure a seamless user experience. By leveraging advanced technologies and industry best practices, BtoBet ensures that gaming operators can provide a reliable and high-performance platform for their players.

Website: btobet.com

Google Rating: 4.5/5⁴

23. Makedonski Telekom

Overview: Makedonski Telekom is a leading telecommunications provider offering a comprehensive range of telecommunications and IT services, including outsourcing solutions. The company is committed to delivering high-quality, reliable services that meet the diverse needs of businesses and consumers.

In the telecommunications sector, Makedonski Telekom provides a variety of services, including mobile and fixed-line telephony, high-speed internet, and digital television. Their state-of-the-art infrastructure ensures robust connectivity and superior performance, enabling customers to stay connected and access information seamlessly. They continuously invest in advanced technologies to enhance their network capabilities and deliver an exceptional user experience.

Website: telekom.mk

Google Rating: 4.4/5⁴

24. Cylindo

Overview: Cylindo is a leading provider specializing in 3D visualization and product customization tools, offering comprehensive outsourcing services tailored to the e-commerce industry. The company is dedicated to helping online retailers enhance their customer experience and drive sales through innovative visual solutions.

Cylindo’s 3D visualization technology allows businesses to create highly realistic and interactive representations of their products. These visuals enable customers to explore products in detail from every angle, which significantly enhances their online shopping experience. By providing photorealistic 3D images, Cylindo helps e-commerce retailers reduce return rates, increase customer engagement, and boost conversion rates.

Website: cylindo.com

Google Rating: 4.5/5⁴

25. CrowdPolicy

Overview: CrowdPolicy is a leading provider of innovative IT and business process outsourcing (BPO) solutions, with a strong focus on digital transformation and public sector services. The company is committed to helping organizations leverage technology to enhance their operations, improve service delivery, and drive sustainable growth.

CrowdPolicy’s expertise in digital transformation encompasses a wide range of services designed to modernize and optimize business processes. They offer end-to-end solutions that include strategy development, technology implementation, and change management. By utilizing cutting-edge technologies such as artificial intelligence, machine learning, and data analytics, CrowdPolicy helps clients transform their operational landscapes and achieve greater efficiency and agility.

Website: crowdpolicy.com

Google Rating: 4.3/5⁴

 

Why Consider Outsourcing in North Macedonia?

In today’s fast-paced business environment, companies are constantly seeking ways to stay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing. But why exactly should businesses consider outsourcing their operations? Here are several compelling reasons:

1. Cost Efficiency

Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. Access to Expertise

Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether it’s IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.

3. Focus on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Scalability and Flexibility

Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5. Risk Management

Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6. Innovation and Technology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without the need to make substantial investments themselves. This can lead to improved efficiency, better data analytics, and enhanced customer experiences.

7. Time Savings

Outsourcing allows businesses to save valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistants (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Takeaways

The top 25 BPO companies in North Macedonia demonstrate the country’s ability to deliver high-quality, cost-effective outsourcing services.

 

 

With a skilled workforce, advanced infrastructure, and a supportive business environment, North Macedonia is an excellent choice for businesses seeking to optimize operations.

 

 

The country’s strategic location in Europe also makes it a convenient hub for serving various markets.

 

 

Additionally, North Macedonia’s commitment to continuous improvement and innovation ensures reliable and cutting-edge service offerings.

 

 

Consider outsourcing or hire a virtual assistant from North Macedonia to further enhance your efficiency and focus on core activities.