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Top 25 BPO companies in Kenya

Top 25 BPO companies in Kenya

Kenya is rapidly emerging as a significant player in the global business process outsourcing (BPO) industry. With its strategic location in East Africa, a robust technological infrastructure, and a growing pool of skilled professionals, Kenya is attracting increasing attention from businesses worldwide.

 

According to the Kenya Business Process Outsourcing and Contact Centre Society (KBPOCCS), the country’s BPO sector has been growing at an impressive rate of 10% annually over the past few years.

One of Kenya’s key strengths is its youthful and educated workforce. With a median age of just 20 years, Kenya boasts a dynamic and adaptable labor market.

 

The country’s universities and training institutions produce a steady stream of graduates proficient in languages such as English and French, making them well-suited for various BPO roles.

 

Additionally, Kenya’s commitment to ICT development has resulted in a high internet penetration rate of over 90%, facilitating seamless communication and operations for BPO companies.

 

Kenya’s government has also played a pivotal role in fostering the growth of the BPO sector. Initiatives such as the Konza Technopolis project aim to create a hub for technology and innovation, further enhancing the country’s appeal as an outsourcing destination.

 

Moreover, favorable business policies and tax incentives have attracted significant foreign investment, bolstering the BPO industry’s expansion.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.



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By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top BPO Companies in Kenya

1. Outsource Global

Overview: Outsource Global offers a range of BPO services, including customer service, IT support, and back-office operations. They are known for their robust infrastructure and skilled workforce, making them a top choice for businesses looking to outsource their operations. With over a decade of experience in the industry, Outsource Global has established itself as a reliable and efficient partner for businesses across various sectors.

Website: outsourceglobal.com

Google Rating: 4.6/5

2. Techno Brain BPO/ITES

Overview: Techno Brain provides innovative IT solutions and BPO services, focusing on enhancing business efficiency. Their services include data management, customer service, and IT support. Techno Brain BPO/ITES caters to clients across various industries, including healthcare, finance, and government sectors. They have a global presence, with operations in countries like the USA, UK, India, and Kenya.

Website: technobraingroup.com

Google Rating: 4.5/5

3. CloudFactory

Overview:

Specializing in managed workforce solutions, CloudFactory connects businesses with skilled workers to handle data-intensive tasks. Their focus is on scalability and quality. This allows businesses to focus on their core activities while CloudFactory handles the data-heavy tasks. Their mission is to connect 1 million people in developing countries to online work while serving as a force for good. They are committed to providing fair pay, training and development opportunities, and a positive impact on local communities.

Website: cloudfactory.com

Google Rating: 4.7/5

4. KenCall

Overview: KenCall is one of Kenya’s leading call centers, providing customer care and technical support services. They are known for their high service standards and operational excellence. Established in 1993, KenCall has over 25 years of experience in the call center industry and has served clients across various industries such as banking, telecommunications, and e-commerce. They have a team of over 800 trained and skilled professionals who are dedicated to providing top-notch customer service. KenCall’s mission is to help its clients build and maintain strong relationships with their customers through efficient and effective communication.

Website: kencall.com

Google Rating: 4.4/5



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5. Horizons Contact Centers

Overview: Horizons Contact Centers offers a range of contact center services, including inbound and outbound calling, email support, and live chat services. They aim to enhance customer experience through effective communication solutions. With over 20 years of experience, Horizons Contact Centers has established itself as a leading provider in the industry. Their team of skilled professionals and advanced technology allows them to provide high-quality services to their clients.

Website: horizons.co.ke

Google Rating: 4.3/5

6. Verviant

Overview: Verviant prides itself on delivering high-quality IT outsourcing services that drive business growth and efficiency. Their expertise spans various industries, ensuring that each client receives tailored technology solutions to address their specific challenges. Leveraging the latest technologies and best practices, Verviant helps businesses stay competitive in the fast-paced digital landscape. The company’s commitment to innovation and excellence has earned them a reputation as a trusted partner for companies looking to enhance their technological capabilities. With a dedicated team of professionals, Verviant continues to expand its footprint in the US and Europe, providing unparalleled service and support.

Website: verviant.com

Google Rating: 4.4/5

7. Adecco Kenya

Overview: Adecco Kenya stands out for its deep understanding of the local job market and business environment, which allows it to deliver highly effective staffing and recruitment solutions. Their comprehensive range of services includes temporary and permanent placement, executive search, and outsourcing solutions designed to optimize organizational performance. Adecco Kenya’s commitment to connecting talented professionals with leading employers has made them a trusted partner for both job seekers and businesses. Through their innovative approach and extensive network, they help companies navigate the complexities of workforce management.

Website: adeccokenya.com

Google Rating: 4.2/5

8. Nile BPO

Overview: Nile BPO leverages cutting-edge technology and a skilled workforce to provide seamless and efficient outsourcing services. They are dedicated to understanding the unique needs of each client, ensuring that their solutions are tailored to drive business success. By focusing on quality and reliability, Nile BPO has built a reputation for excellence in the BPO industry. Their continuous investment in training and development ensures that their team remains at the forefront of industry standards and best practices. Nile BPO’s commitment to customer-centric service helps businesses improve their customer interactions, increase retention rates, and ultimately boost their bottom line.

Google Rating: 4.3/5

9. Irise BPO Solutions

Overview: Irise BPO Solutions prides itself on its ability to provide customized and scalable solutions that align with the specific needs of its clients. Their focus on innovation ensures that they utilize the latest technologies to streamline operations and enhance service delivery. With a team of highly trained professionals, Irise BPO Solutions is dedicated to delivering exceptional results that exceed client expectations. Their emphasis on efficiency not only improves productivity but also reduces operational costs for businesses.

Website: irisebpo.com

Google Rating: 4.3/5

10. Burning Spear BPO

Overview: Burning Spear BPO is committed to delivering exceptional customer service through a combination of experienced professionals and advanced technology. Their technical support services are designed to resolve issues swiftly and efficiently, minimizing downtime for clients. By offering tailored telemarketing solutions, Burning Spear BPO helps businesses expand their reach and improve lead generation. They place a strong emphasis on cost-effectiveness, ensuring that their clients receive maximum value without compromising on quality.

Website: burningspearbpo.com

Google Rating: 4.2/5

11. Cognizant Technology Solutions

Overview: Cognizant Technology Solutions stands at the forefront of digital innovation, helping companies navigate the complexities of the modern business landscape. Their comprehensive suite of services encompasses everything from strategic business consulting to advanced application development, ensuring holistic support for their clients. Recognized for its global reach and deep industry expertise, Cognizant delivers tailored solutions that drive efficiency and spur growth. Their commitment to digital transformation enables businesses to harness the full potential of emerging technologies, staying ahead of market trends. By fostering a culture of continuous improvement and client-centricity, Cognizant consistently delivers exceptional results and sets new standards in the IT and BPO sectors.

Website: cognizant.com

Google Rating: 4.5/5

12. Samasource

Overview: Samasource is dedicated to transforming the AI and machine learning landscape by providing high-quality data annotation and training data services. Their innovative platform leverages a global workforce, ensuring that clients receive precise and scalable data solutions tailored to their specific needs. Samasource’s commitment to ethical AI practices is reflected in its emphasis on socially responsible sourcing, and providing fair wages and opportunities for workers in underserved communities. By combining advanced technology with human intelligence, they deliver reliable and accurate datasets that power cutting-edge AI applications.

Website: samasource.org

Google Rating: 4.6/5

13. Contact Center Kenya

Overview: Contact Center Kenya excels at delivering comprehensive customer support solutions designed to enhance the overall customer experience. Their inbound and outbound calling services ensure that clients maintain seamless communication with their customers, addressing inquiries and resolving issues promptly. With live chat and email support, Contact Center Kenya provides multiple channels for effective and efficient customer interaction, catering to diverse preferences and needs. Their dedicated team of highly trained professionals is committed to driving customer satisfaction by delivering personalized and empathetic service. By leveraging cutting-edge technology and best practices in customer service, Contact Center Kenya helps businesses build strong, lasting relationships with their customers.

Website: contactcenterkenya.com

Google Rating: 4.4/5

14. Outsource Kenya

Overview: Outsource Kenya is dedicated to delivering top-tier BPO services that streamline operations and enhance business performance. Their customer service solutions are designed to offer prompt and courteous assistance, ensuring high levels of customer satisfaction and loyalty. With meticulous attention to detail, their data entry services guarantee accuracy and efficiency, freeing up valuable resources for clients to focus on core business activities. Outsource Kenya’s IT support services provide robust technical assistance, ensuring smooth and uninterrupted business operations. By leveraging a skilled workforce and advanced technologies, they create cost-effective solutions that drive productivity and efficiency. Their commitment to quality and continuous improvement makes Outsource Kenya a reliable partner for businesses seeking to optimize their processes and achieve sustainable growth.

Website: outsourcekenya.com

Google Rating: 4.3/5

15. Kencall EPZ Limited

Overview: Kencall EPZ Limited stands out in the BPO industry with its commitment to delivering exceptional call center services and comprehensive customer support. Their focus on high-quality customer care ensures that every interaction is handled with professionalism and empathy, fostering strong customer relationships. Known for their operational excellence, Kencall EPZ Limited employs best-in-class practices and technologies to optimize performance and efficiency. Their reliable services include a wide range of support solutions, from inbound and outbound calling to helpdesk and technical support, tailored to meet the unique needs of each client. By maintaining rigorous quality standards and continuous staff training, they ensure consistent and superior service delivery.

Website: kencall.com

Google Rating: 4.5/5

16. BPO Africa

Overview: BPO Africa is a leader in the outsourcing industry, offering a comprehensive array of services designed to meet the diverse needs of businesses. Their customer care solutions ensure that clients can deliver exceptional service experiences, fostering loyalty and satisfaction among end customers. With robust IT support services, BPO Africa helps businesses maintain smooth and secure technological operations, minimizing downtime and enhancing productivity. Their back-office operations services streamline administrative tasks, allowing clients to focus on their core business activities. Committed to efficiency and reliability, BPO Africa leverages advanced technologies and skilled professionals to provide tailored solutions that drive business success. Their dedication to quality and continuous improvement ensures that clients receive top-notch service, enabling them to achieve their operational goals and maintain a competitive edge in the market.

Website: bpoafrica.com

Google Rating: 4.4/5

17. Horizon Contact Centers

Overview: Horizon Contact Centers specializes in delivering top-tier customer support services that are designed to elevate the customer experience. Their inbound and outbound call handling ensures efficient communication and timely resolution of customer inquiries and issues, fostering a positive and lasting impression. With robust email support, Horizon Contact Centers provides customers with reliable and prompt assistance, addressing their needs with accuracy and professionalism. Their live chat services offer immediate, real-time interaction, catering to the growing demand for quick and convenient customer support. By leveraging advanced technologies and a highly skilled team, Horizon Contact Centers is committed to enhancing customer satisfaction and loyalty. They prioritize personalized service and operational excellence, making them a trusted partner for businesses aiming to improve their customer service operations and achieve higher levels of customer engagement.

Website: horizons.co.ke

Google Rating: 4.3/5

18. ServiceSource International

Overview:  ServiceSource International is a leader in customer success and revenue lifecycle management, offering specialized BPO solutions that drive business growth and enhance customer retention. Their comprehensive services are designed to optimize every stage of the customer journey, from initial acquisition to long-term loyalty. By leveraging data-driven insights and advanced analytics, ServiceSource helps businesses identify opportunities for upselling, cross-selling, and renewal, ensuring sustained revenue growth. Their team of skilled professionals delivers personalized and proactive support, helping clients build strong relationships with their customers. ServiceSource’s commitment to operational excellence and innovation enables them to provide scalable and reliable solutions tailored to meet the unique needs of each client. With a focus on delivering measurable results and maximizing ROI, ServiceSource International is a trusted partner for businesses looking to enhance their customer success strategies and achieve sustainable growth.

Website: servicesource.com

Google Rating: 4.2/5

19. Dial Afrika

Overview: Dial Afrika is dedicated to providing exceptional contact center solutions designed to enhance customer engagement and satisfaction. Their comprehensive services include inbound and outbound calling, ensuring efficient communication and prompt resolution of customer inquiries. With their telemarketing services, Dial Afrika helps businesses reach new customers and expand their market presence through targeted and effective campaigns. Their customer support solutions are tailored to meet the specific needs of each client, delivering personalized assistance that fosters loyalty and trust. By leveraging cutting-edge technology and a highly trained team, Dial Afrika delivers reliable and scalable solutions that drive positive customer experiences. Their commitment to quality and continuous improvement positions them as a trusted partner for businesses seeking to optimize their customer service operations and achieve higher levels of customer satisfaction.

Website: dialafrika.com

Google Rating: 4.3/5

20.TransUnion Kenya

Overview: TransUnion Kenya is a leading provider of credit reporting and information management services, dedicated to helping businesses make well-informed decisions. Their comprehensive BPO solutions are designed to enhance data accuracy and reliability, ensuring that clients have access to the most up-to-date and precise information. By leveraging advanced analytics and cutting-edge technology, TransUnion Kenya provides insights that empower businesses to manage risk, improve operational efficiency, and foster growth. Their services include credit reporting, fraud detection, identity verification, and data management, all tailored to meet the specific needs of their clients. With a commitment to maintaining the highest standards of data integrity and security, TransUnion Kenya is a trusted partner for businesses seeking to optimize their decision-making processes and achieve better outcomes.

Website: transunionafrica.com

Google Rating: 4.4/5

21. Adecco Kenya

Overview: Adecco Kenya is a premier provider of staffing, recruitment, and outsourcing services, delivering tailored workforce solutions to meet the diverse needs of businesses. Their comprehensive recruitment services ensure that clients find the right talent, from entry-level positions to executive roles, across various industries. Adecco Kenya’s staffing solutions are designed to offer flexibility, helping businesses scale their workforce according to demand while maintaining operational efficiency. Additionally, their outsourcing services enable companies to focus on their core activities by handling non-core functions effectively and efficiently. With a commitment to quality and a deep understanding of the local job market, Adecco Kenya leverages advanced technologies and expert knowledge to deliver reliable and customized solutions. Their dedication to matching the right people with the right jobs makes them a trusted partner for businesses looking to optimize their human resource strategies and achieve sustainable growth.

Website: adeccokenya.com

Google Rating: 4.2/5

22. Metropol Corporation

Overview: Metropol Corporation is a leading provider of credit risk management and information services, dedicated to enhancing data management and decision-making processes for businesses. Their comprehensive BPO solutions are designed to improve the accuracy, reliability, and accessibility of critical data, enabling clients to make informed and strategic decisions. Metropol Corporation’s services include credit reporting, risk assessment, and data analytics, all tailored to meet the unique needs of their clients. By leveraging advanced technology and expert insights, they help businesses mitigate risk, optimize operations, and drive growth. Committed to excellence and continuous improvement, Metropol Corporation ensures that its clients have access to the most precise and up-to-date information, making them a trusted partner in the realm of credit risk management and data services.

Website: metropolcorporation.com

Google Rating: 4.4/5

23. Fusion Group Africa

Overview: Fusion Group Africa specializes in delivering a wide range of outsourcing services designed to enhance operational efficiency and reduce costs for businesses. Their offerings include comprehensive customer support, ensuring that clients can maintain high levels of customer satisfaction through efficient and responsive service. Fusion Group Africa’s IT solutions provide robust and scalable technology support, helping businesses stay ahead in a rapidly evolving digital landscape. Additionally, their back-office operations streamline administrative tasks, allowing companies to focus on core business activities.

Website: fusiongroupafrica.com

Google Rating: 4.3/5

24. Seven Seas Technologies

Overview: Seven Seas Technologies is a premier provider of IT and BPO services, dedicated to delivering innovative and efficient solutions that enhance business operations. Their comprehensive range of services includes cutting-edge IT support, ensuring that clients benefit from the latest technological advancements and robust infrastructure. In addition, their BPO services streamline various business processes, from customer service to back-office operations, driving efficiency and cost savings.

Website: sevenseastech.com

Google Rating: 4.3/5

25. Wipro Kenya

Overview: Wipro Kenya is a leading provider of IT and business process outsourcing (BPO) services, committed to enhancing business efficiency and reducing operational costs for clients. Their wide array of IT solutions includes managed services, application development, and IT infrastructure management, ensuring businesses stay competitive with robust and scalable technology support..

Website: wipro.com

Google Rating:

Why Consider Outsourcing in Kenya?

In today’s fast-paced business environment, companies are constantly seeking ways to stay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing. But why exactly should businesses consider outsourcing their operations? Here are several compelling reasons:

1. Cost Efficiency

Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. Access to Expertise

Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether it’s IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.

3. Focus on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Scalability and Flexibility

Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5. Risk Management

Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6. Innovation and Technology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without the need to make substantial investments themselves. This can lead to improved efficiency, better data analytics, and enhanced customer experiences.

7. Time Savings

Outsourcing allows businesses to save valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

 

Conclusion: Top 25 BPO Companies in Kenya

Kenya has firmly established itself as a leading destination for business process outsourcing, leveraging its strategic location, skilled workforce, and robust technological infrastructure.

The top 25 BPO companies in Kenya highlighted in this blog exemplify the country’s capabilities and commitment to excellence in the industry.

The impressive annual growth rate of 10% in Kenya’s BPO sector, driven by a youthful and educated labor force and high internet penetration, underscores the nation’s potential as a global outsourcing hub.

Government initiatives, such as the Konza Technopolis project and favorable business policies, have further bolstered the sector’s expansion, attracting significant foreign investment.

These top BPO firms in Kenya, excelling in customer service, technical support, IT outsourcing, and data management, are setting new standards for quality and efficiency. Their success stories showcase Kenya’s ability to deliver exceptional value and innovation to businesses worldwide.

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