Top 20 BPO Companies in Germany – Europe’s Industrial Powerhouse Service Providers

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 20 global BPO companies.

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 20 BPO Companies in Germany

1  Stealth Agents

Overview:

Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.

Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, Stealth Agents has become a trusted partner for businesses across various industries.

Website: www.stealthagents.com

Google Rating: 4.8

 2. Capgemini

Overview: Capgemini provides consulting, technology, and outsourcing services, focusing on digital transformation and cloud services. It helps businesses harness the power of technology to achieve growth and innovation. With over 270,000 employees across more than 50 countries, Capgemini is a global leader in these services.

Capgemini helps businesses adapt to the constantly evolving digital landscape by implementing innovative technologies such as artificial intelligence, the Internet of Things (IoT), cloud computing, and analytics. They provide a range of services that cover all stages of digital transformation, from strategy development to implementation.

Website: www.capgemini.com

Google Rating: 4.4

 3  IBM Global Services

Overview:

IBM Global Services offers comprehensive BPO solutions that leverage AI, cloud computing, and data analytics. These solutions optimize business processes and enhance operational efficiency, enabling organizations to focus on core competencies and drive growth.

IBM Global Services provides various services, including application management, business process outsourcing, cloud computing, infrastructure services, and consulting. It also offers industry-specific solutions in finance, healthcare, retail, telecommunications, and other industries.

Website: www.ibm.com/de-de/services

Google Rating: 4.3

 4  T-Systems

Overview: T-Systems provides IT and BPO services, focusing on digital transformation, cloud services, and IT infrastructure management. It supports enterprises on their journey towards digital excellence.

T-Systems offers a wide range of services, such as application management, infrastructure services, digital transformation, big data analytics, and cloud migration. It also provides industry-specific solutions for the automotive, healthcare, manufacturing, and media sectors.

Website: www.t-systems.com/de/de

Google Rating: 4.2

 5  Teleperformance Germany

Overview: Teleperformance Germany specializes in customer experience management and outsourcing solutions. They deliver personalized customer interactions and operational excellence. With over 40 years of experience in the industry, Teleperformance is a global leader in customer experience management.

They offer various services, including customer care, technical support, sales and retention, and more. What sets them apart is their focus on technology and innovation to enhance their services and deliver exceptional results for their clients. With a Google rating of 4.5 based on over 1 million reviews, Teleperformance is known for its high-quality services and commitment to customer satisfaction.

Website: www.teleperformance.com/de-de

Google Rating: 4.1

 6  Infosys Limited

Overview: Infosys Limited offers global IT services and business process outsourcing solutions, emphasizing digital transformation and innovation. Infosys operates in over 50 countries and employs more than 240,000 employees worldwide. It was founded in 1981 by seven years with an initial investment of just US $250.

The company started as a small software development firm in Pune, India  In 1993, it became the first Indian company to be listed on the NASDAQ stock exchange, helping establish Infosys as a global player in the IT industry.

Website: www.infosys.com/de-de

Google Rating: 4.0

 7 act

Overview: Genpact is a global professional services firm that offers end-to-end business process management and technology solutions. With its deep industry expertise, Genpact helps businesses drive digital transformation and achieve operational excellence.

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Their services include finance and accounting, procurement, supply chain, analytics, and customer experience management. They focus on innovation and continuous improvement, making them a reliable partner for long-term outsourcing needs.

Website: www.genpact.com/de-de

Google Rating: 4.0

 8      izant

Overview: Cognizant offers consulting, technology, and outsourcing services to enable digital transformation and improve business performance. The company helps clients in various industries, including healthcare, financial services, retail, and manufacturing. It was founded in 1994 as an IT development and maintenance services arm of Dun & Bradstreet.

In 1996, it became a separate publicly traded company and has since grown to become one of the leading consulting and technology services companies in the world. In recent years, Cognizant has been recognized for its innovation and digital capabilities with various industry awards.

Website: www.cognizant.com/de-de

Google Rating: 4.1

 9      entrix

Overview: Concentrix delivers customer engagement and technology solutions globally. It specializes in enhancing customer experiences through its BPO service. Entrix prides itself on its diverse Workforce, inclusive culture, and innovative workforce solutions. It was founded in 2006 as a subsidiary of SYNNEX Corporation, an information technology supply chain services company.

In 2018, Concentrix acquired Convergys Corporation to become the second-largest global provider of customer engagement service. Concentrix operates in over 40 countries and has approximately 275,000 employees.

Website: www.concentrix.com/de-de

Google Rating: 4.2

 10      ta

Overview:

Capita provides business process management and outsourcing solutions across various sectors, focusing on improving operational efficiency and customer satisfaction. The company offers multiple services, including HR and payroll, IT services, customer management, and property and infrastructure solutions.

Capita was founded in 1984 as a division of the Chartered Institute of Public Finance and Accountancy (CIPFA) to provide financial management and accounting services to local authorities. In 996, it became an independent company and expanded its services into other sectors, such as education and health care. Today, Capita has over 61,000 employees across Europe, India, and South Africa.

Website: www.capita.com/de-de

Google Rating: 4.0

 11      

Overview: Atos offers IT services and business process outsourcing solutions, specializing in digital transformation and cloud service. It has a global presence and works with clients in various industries, including healthcare, finance, manufacturing, and government.

Atos was founded in 1997 in France and has since expanded to become one of the leading IT services companies in the world. The company started by providing systems integration and consulting services but quickly expanded its offerings to include e-commerce solutions, software development, and managed services.

Website: www.atos.net/de-de

Google Rating: 4.1

 12      o Limited

Overview: Wipro Limited provides consulting, IT, and BPO services, focusing on driving business innovation and efficiency. It is a leading global information technology, consulting, and business process services company specializing in end-to-end solutions for banking, healthcare, retail, energy, and other industries.

Their comprehensive outsourcing services include finance and accounting, human resources management, supply chain management, customer service, and sales operations. Focusing on digital transformation and sustainability, they help businesses stay ahead in the rapidly changing market landscape.

Website: www.wipro.com/de-de

Google Rating: 4.0

  13      Technologies

Overview: HCL Technologies is a leading global IT services company that offers end-to-end outsourcing solutions to businesses of all sizes. We specialize in digital transformation, cloud computing, and engineering services, helping companies stay competitive in the ever-evolving digital landscape.

Their extensive outsourcing services include finance and accounting, procurement, supply chain management, human resources management, and customer service. Their commitment to sustainability and innovation makes HCL Technologies a top choice for long-term outsourcing needs.

Website: www.hcltech.com/de-de

Google Rating: 4.2

  14      Technology

Overview: DXC Technology provides IT services and BPO solutions that enable businesses to thrive digitally. It was formed in April 2017 when Hewlett Packard Enterprise (HPE) Enterprise Services merged with Computer Sciences Corporation (CSC). With a strong focus on digital transformation, DXC Technology helps organizations modernize their infrastructure, optimize business processes, and enhance customer experience.

DXC Technology offers many services, including cloud computing, analytics, security, mobility, application development, and management. Its clients span various industries, such as healthcare, banking and financial services, manufacturing, engineering, and utilities.

Website: www.dxc.technology/de-de

Google Rating: 4.0

 15      l Group

Sitel Group offers customer experience management solutions that deliver personalized customer interaction. It provides customer care, technical support, sales and retention, fraud prevention, and more. ElGroup has over 160 locations in 70 countries and serves over 400 clients.

Sitel Group was founded in 198 by James F. Lynch in Omaha, Nebraska. It started as a telemarketing company with just three clients. In 995, the company expanded globally by acquiring Call Solutions Limited in the United Kingdom. Over the years, Sitel Group continued to grow through acquisitions and partnerships with other companies.

We s t: www.sitel.com/de-de

Google Rating: 4.2

 16      sys BPM

Overview: Infosys BPM is the business process management subsidiary of Infosys, a global leader in consulting, technology, and outsourcing services. Its intelligent automation and data-driven approach help businesses streamline processes, reduce costs, and improve overall efficiency.

Their services include finance and accounting, procurement, supply chain, human resources, customer service, and sales operations. Their focus on innovation and sustainability makes them a top choice for outsourcing needs.

Website: www.infosysbp. o / e-de

Google Rating: 4.0

 17      uent

Overview: Conduent is a well-established BPO company with over 30 years of experience providing services to businesses worldwide. It offers a comprehensive range of solutions, including customer care, digital platforms, and analytics.

In Honduras, Conduent has a strong presence and offers its clients cost-effective and innovative solutions to help them grow their businesses. With a focus on delivering exceptional customer experiences and driving business growth, Conduent continues to be a top choice for companies looking for reliable BPO services.

Website: www.conduent.com/de-de

Google Rating: 4.0

 18      DATA

Overview: NTT DATA offers IT and business process outsourcing services. It imports clients with innovative solutions to help them move forward with their digital transformation journey, leveraging advanced technologies and deep industry expertise.

NTT DATA was founded in 1988 as the IT services division of Nippon Telegraph and Telephone Public Corporation (now NTT Corporation) in Japa. In 010, it became a wholly owned subsidiary of NTT CCorporation. Since then, NTT DATA has expanded globally through acquisitions and partnerships, providing services to clients in over 50 countries.

Website: www.nttdata.com/de-de

Google Rating: 4.1

 19      ed Global

Allied Global is a global outsourcing company that offers comprehensive solutions to help businesses improve their efficiency, reduce costs, and enhance customer experience. With over 20 years of experience and a team of over 6,500 professionals, Allied Global has become a top choice for companies looking to outsource their tasks.

They offer services such as customer service, technical support, sales and marketing, and more. Based on over 300 reviews, ed Global has received a Google rating of 4.4.

Website: https://alliedglobalbpo.com/

Google rating: 4.4 (based on 300+ reviews)

  20      Global Solutions

TDS Global Solutions is a leading BPO company that provides exceptional customer service to clients across various industries. With over 15 years of experience, they have built a reputation for delivering high-quality services and excellent client results.

DGloball Solutions offers various services, including customer care, technical support, sales and retention, and more. Its commitment to innovation and continuous improvement has earned it a Google rating of 4.6 based on over 500 reviews.

Website: https://www.t s s com/

Google rating: 4.6 (based on 500+ reviews)

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may offer virtual assistant (VA) services, staff augmentation, and a range of “non-voice” services.

Stealth Agents also highlights virtual assistant companies worldwide, covering large traditional call centers and smaller, more flexible firms; companies typically offer voice and customer service (CS) services, catering to national nationalnclusion,