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Top 20 BPO Companies in El Salvador

El Salvador has rapidly gained traction as a leading destination for Business Process Outsourcing (BPO) in Central America.

 

With its strategic location, competitive costs, and young, bilingual workforce, the country is an attractive hub for outsourcing services.

 

The Salvadoran government has actively supported the BPO sector through favorable policies and investments in technology infrastructure.

 

This has led to significant growth in the industry, with numerous companies establishing their presence to serve global clients.

 

In this article, we will highlight the top 20 BPO companies in El Salvador, detailing their services, web presence, and customer ratings.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 20 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 20 BPO Companies in El Salvador

1. Alorica El Salvador

Overview: Alorica El Salvador is a prominent provider of customer service and call center outsourcing solutions, known for its innovative customer experience strategies and comprehensive service offerings. With a focus on delivering exceptional customer interactions, Alorica partners with businesses across various industries to enhance customer satisfaction and loyalty. The company’s extensive suite of services includes customer care, technical support, sales, and back-office operations. Leveraging advanced technologies and deep industry expertise, Alorica tailors its solutions to meet the unique needs of each client, ensuring efficient and effective service delivery. Through its dedicated workforce and commitment to excellence, Alorica El Salvador helps clients optimize their customer experience, drive growth, and maintain a competitive edge in the market.



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Website: Alorica

Google Rating: 4.3

 

2. Telus International Central America

Overview: Telus International Central America is a leading provider of digital solutions and customer experience services, focusing on digital transformation, IT services, and comprehensive support solutions tailored to various industries. With a commitment to driving innovation and enhancing operational efficiency, Telus International partners with clients to deliver exceptional customer experiences and achieve strategic objectives. The company’s extensive range of services includes digital consulting, IT outsourcing, customer care, technical support, and back-office operations. Leveraging advanced technologies and industry expertise, Telus International develops customized solutions that address the unique challenges and opportunities of each client. Through its global delivery model and dedicated workforce, Telus International ensures seamless service delivery, fostering long-term partnerships built on trust and excellence. By continuously evolving its offerings and adhering to high-quality standards, Telus International Central America empowers clients to navigate the complexities of the digital age and maintain a competitive advantage in their respective markets.

Website: Telus International

Google Rating: 4.4

 

3. Concentrix El Salvador

Overview: Concentrix El Salvador is a premier provider of customer engagement services and technology solutions, specializing in customer care, technical support, and analytics to enhance customer experiences. The company partners with businesses across various industries to deliver high-quality, tailored solutions that meet the specific needs of each client. Concentrix leverages advanced technologies and data-driven insights to improve customer satisfaction, loyalty, and operational efficiency. Its comprehensive suite of services includes customer service, helpdesk support, business intelligence, and back-office operations. With a strong commitment to innovation and excellence, Concentrix El Salvador ensures seamless service delivery and continuous improvement. Through its dedicated workforce and strategic approach, Concentrix empowers clients to optimize their customer interactions, drive growth, and achieve their business objectives in a competitive marketplace.

Website: Concentrix

Google Rating: 4.2

 

4. Sykes El Salvador

Overview:  Sykes El Salvador is a leading provider of customer service outsourcing, technical support, and sales solutions. With a strong focus on leveraging advanced technology and analytics, Sykes delivers exceptional customer experiences that drive client success. The company partners with organizations across various industries to provide tailored solutions designed to meet the unique challenges and opportunities faced by each client. Sykes’ comprehensive range of services includes customer care, IT support, sales assistance, and back-office operations. By combining industry expertise with innovative technologies, Sykes ensures efficient and effective service delivery that enhances customer satisfaction and loyalty. Through its dedicated workforce and commitment to excellence, Sykes El Salvador empowers clients to optimize their customer interactions, achieve strategic goals, and maintain a competitive edge in the market.

Website: Sykes

Google Rating: 4.1

 



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5. Stream Global Services

Overview: Stream Global Services is a renowned provider of business process outsourcing (BPO) services, focusing on customer care and technical support. The company offers multi-channel customer interaction solutions designed to enhance client satisfaction and loyalty. With a deep understanding of various industries, Stream Global Services tailors its offerings to meet the specific needs of each client, ensuring seamless and effective service delivery. Their comprehensive suite of services includes customer service, technical support, and back-office operations. By leveraging advanced technologies and industry best practices, Stream Global Services provides high-quality, consistent customer interactions across multiple channels, including phone, email, chat, and social media. Through its dedicated workforce and commitment to excellence, Stream Global Services helps clients improve operational efficiency, drive growth, and achieve their strategic objectives in a competitive marketplace.

Website: Stream Global Services

Google Rating: 4.0

 

6. Qualfon El Salvador

Overview: Qualfon El Salvador is a distinguished provider of business process outsourcing (BPO) services, offering a range of solutions including customer support, back-office processing, and sales. With a focus on delivering affordable and high-quality service solutions, Qualfon partners with businesses across various industries to enhance operational efficiency and customer satisfaction. The company’s comprehensive suite of services includes customer care, technical support, financial processing, and sales support. By leveraging cutting-edge technologies and industry best practices, Qualfon ensures efficient and effective service delivery tailored to the unique needs of each client. Through its dedicated and skilled workforce, Qualfon El Salvador is committed to providing exceptional service that drives client success, fosters long-term partnerships, and maintains a competitive edge in the marketplace.

Website: Qualfon

Google Rating: 4.3

 

7. OneLink BPO

Overview: OneLink BPO is a premier provider of customer service and technical support outsourcing, dedicated to creating exceptional customer experiences through innovation and efficient service delivery. Partnering with businesses across various industries, OneLink tailors its solutions to meet the unique needs of each client, ensuring high-quality and reliable service. The company’s comprehensive suite of offerings includes customer care, technical support, and back-office operations. By leveraging advanced technologies and data-driven insights, OneLink enhances customer satisfaction, operational efficiency, and overall client success. Through its skilled and dedicated workforce, OneLink BPO is committed to delivering innovative solutions that foster long-term partnerships, drive growth, and maintain a competitive advantage in the market.

Website: OneLink

Google Rating: 4.2

 

8. Global Outsourcing Services

Overview:  Global Outsourcing Services is a leading provider specializing in customer support, IT services, and business process management. With a commitment to delivering customized solutions, the company focuses on enhancing business efficiency and driving client success. Global Outsourcing Services partners with organizations across various industries to address their unique challenges and opportunities through tailored offerings that include customer service, technical support, IT outsourcing, and back-office operations. By leveraging advanced technologies and industry best practices, Global Outsourcing Services ensures seamless and effective service delivery, optimizing operational processes and improving customer satisfaction. The company’s dedicated workforce and strategic approach enable clients to achieve their business objectives, foster long-term partnerships, and maintain a competitive edge in an ever-evolving marketplace.

Website: Global Outsourcing Services

Google Rating: 4.1

 

9. Allied Global BPO

Overview Allied Global BPO is a distinguished provider of outsourcing services, offering a comprehensive range of solutions including customer service, sales, and technical support. The company emphasizes personalized service and operational excellence, ensuring that each client receives tailored solutions that meet their specific needs and drive success. Allied Global partners with businesses across various industries to deliver high-quality and reliable service that enhances customer satisfaction and loyalty. Their suite of offerings includes customer care, sales assistance, IT support, and back-office operations. By leveraging advanced technologies and industry best practices, Allied Global BPO ensures efficient and effective service delivery. Through its dedicated and skilled workforce, Allied Global is committed to fostering long-term partnerships, driving growth, and maintaining a competitive advantage in the market.

Website: Allied Global

Google Rating: 4.0

 

10. Focus Services

Overview: Focus Services is a premier provider of contact center solutions and customer engagement services, dedicated to improving customer interactions and supporting business growth through the use of data analytics. The company partners with organizations across various industries to deliver high-quality, customized solutions that enhance customer satisfaction and operational efficiency. Focus Services’ comprehensive offerings include customer care, technical support, sales assistance, and back-office operations. By leveraging advanced data analytics, they gain deep insights into customer behavior and preferences, enabling more effective and personalized interactions. Through its skilled and dedicated workforce, Focus Services is committed to delivering exceptional service that drives client success, fosters long-term partnerships, and maintains a competitive edge in the marketplace.

Google Rating: 4.2

 

11. Atento El Salvador

Overview: Atento El Salvador is a leading provider of customer relationship management (CRM) and business process outsourcing (BPO) services. The company specializes in delivering high-quality solutions in customer service, collections, and sales, tailored to meet the unique needs of each client. Atento partners with businesses across various industries to enhance customer satisfaction and operational efficiency through its comprehensive suite of offerings. By leveraging advanced technologies and industry best practices, Atento ensures efficient and effective service delivery that drives client success. With a dedicated and skilled workforce, Atento El Salvador is committed to fostering long-term partnerships, driving growth, and maintaining a competitive advantage in the marketplace.

Website: Atento

Google Rating: 4.3

 

12. Teleperformance El Salvador

Overview:  Teleperformance El Salvador is a leading provider of customer experience management services, known for delivering high-quality solutions across customer care, technical support, and sales. With a strong emphasis on service excellence and global reach, Teleperformance partners with businesses from various industries to enhance customer satisfaction, operational efficiency, and overall business performance. The company’s comprehensive offerings include personalized customer service, expert technical support, and effective sales assistance. By leveraging advanced technologies and best practices, Teleperformance ensures seamless and efficient service delivery tailored to the specific needs of each client. With a dedicated and skilled workforce, Teleperformance El Salvador is committed to fostering long-term partnerships, driving growth, and maintaining a competitive edge in the global marketplace.

Website: Teleperformance

Google Rating: 4.4

 

13. Excelencia Outsourcing

Overview:  Excelencia Outsourcing is a specialized provider of back-office processing, customer support, and IT services. The company is dedicated to enhancing operational efficiency through tailored outsourcing solutions that meet the unique needs of each client. Excelencia Outsourcing partners with businesses across various industries to deliver high-quality, reliable service that drives productivity and business success. Their comprehensive offerings include back-office operations, technical support, customer care, and IT outsourcing. By leveraging advanced technologies and best practices, Excelencia ensures efficient and effective service delivery. With a skilled and dedicated workforce, Excelencia Outsourcing is committed to fostering long-term partnerships, driving growth, and maintaining a competitive advantage in the marketplace.

Website: Excelencia Outsourcing

Google Rating: 4.1

 

14. Digitex

Overview: Digitex is a premier provider of contact center and business process outsourcing (BPO) services, specializing in customer service, technical support, and telemarketing. The company places a strong emphasis on technological innovation and customer satisfaction, ensuring that its solutions are both cutting-edge and effective. Digitex partners with businesses across various industries to deliver high-quality, customized services that enhance customer experiences and drive business success. Their comprehensive offerings include efficient customer care, expert technical support, and impactful telemarketing campaigns. By leveraging advanced technologies and industry best practices, Digitex ensures seamless and efficient service delivery tailored to the specific needs of each client. With a dedicated and skilled workforce, Digitex is committed to fostering long-term partnerships, driving growth, and maintaining a competitive edge in the marketplace.

Website: Digitex

Google Rating: 4.0

 

15. InterContact Solutions

Overview: InterContact Solutions is a dedicated provider of customer service and technical support solutions, known for delivering efficient and high-quality customer interactions. The company partners with businesses across various industries to enhance customer satisfaction and operational efficiency through its specialized services. InterContact Solutions’ offerings include comprehensive customer care and expert technical support designed to meet the unique needs of each client. By leveraging advanced technologies and best practices, the company ensures seamless and effective service delivery. With a skilled and dedicated workforce, InterContact Solutions is committed to fostering long-term partnerships, driving growth, and maintaining a competitive advantage in the marketplace.

Website: InterContact Solutions

Google Rating: 4.2

 

16. Protel

Overview: Protel is a leading provider specializing in customer service, sales, and technical support outsourcing. The company is committed to delivering exceptional customer experiences through innovative solutions tailored to the specific needs of each client. Protel partners with businesses from various industries to enhance customer satisfaction, drive sales, and improve operational efficiency. Their comprehensive offerings include high-quality customer care, effective sales support, and expert technical assistance. By leveraging advanced technologies and industry best practices, Protel ensures seamless and efficient service delivery. With a dedicated and highly skilled workforce, Protel is focused on fostering long-term partnerships, driving growth, and maintaining a competitive edge in the marketplace.

Website: Protel

Google Rating: 4.1

 

17. Conduent El Salvador

Overview: Conduent El Salvador is a premier provider of business process services and solutions, with a strong focus on automation and digital transformation. The company offers a wide range of services designed to enhance business operations and drive efficiency across various industries. Conduent’s comprehensive offerings include process automation, digital workflows, customer experience management, and IT outsourcing, among others. By leveraging cutting-edge technologies and best practices, Conduent ensures that their solutions are both innovative and effective. With a dedicated and skilled workforce, Conduent El Salvador is committed to fostering long-term partnerships, driving business growth, and maintaining a competitive advantage in the marketplace.

Website: Conduent

Google Rating: 4.3

 

18. IBEX Global

Overview: IBEX Global is a leading provider of customer engagement and outsourcing solutions, specializing in customer care, technical support, and sales. The company is dedicated to driving customer satisfaction and achieving business results through its high-quality services. IBEX Global partners with businesses from various industries to deliver tailored solutions that enhance customer experiences and operational efficiency. Their comprehensive offerings include personalized customer service, expert technical support, and effective sales strategies. By leveraging advanced technologies and industry best practices, IBEX Global ensures seamless and efficient service delivery. With a skilled and committed workforce, IBEX Global focuses on fostering long-term partnerships, driving growth, and maintaining a competitive edge in the global marketplace.

Website: IBEX Global

Google Rating: 4.1

 

19. TaskUs El Salvador

Overview:  TaskUs El Salvador is a premier provider of digital outsourcing services, specializing in customer support, content moderation, and back-office operations. The company places a strong emphasis on innovation and efficiency in service delivery, ensuring that its solutions meet the evolving needs of its clients. TaskUs partners with businesses across various industries to deliver high-quality, tailored services that enhance customer experiences and operational effectiveness. Their comprehensive offerings include efficient customer care, meticulous content moderation, and streamlined back-office processes. By leveraging advanced technologies and industry best practices, TaskUs El Salvador ensures seamless and effective service delivery. With a dedicated and skilled workforce, TaskUs is committed to fostering long-term partnerships, driving business growth, and maintaining a competitive advantage in the marketplace.

Website: TaskUs

Google Rating: 4.2

 

20. SupportNinja

Overview: SupportNinja is a leading provider of customer support, back-office processing, and IT services, dedicated to offering scalable solutions that enhance business performance. The company partners with businesses across various industries to deliver high-quality, tailored services designed to meet the unique needs of each client. SupportNinja’s comprehensive offerings include efficient customer care, reliable back-office operations, and expert IT support. By leveraging advanced technologies and industry best practices, SupportNinja ensures seamless and effective service delivery. With a skilled and committed workforce, SupportNinja focuses on fostering long-term partnerships, driving growth, and maintaining a competitive edge in the marketplace.

Website: SupportNinja

Google Rating: 4.2

Why Outsource to BPO Companies in El Salvador?

Outsourcing to Business Process Outsourcing (BPO) companies in El Salvador is becoming increasingly popular for businesses looking to enhance efficiency and reduce costs.

This Central American country has positioned itself as a competitive outsourcing destination due to several key advantages. Here are the top reasons why you should consider outsourcing to BPO companies in El Salvador.

1. Cost-Effective Solutions

El Salvador offers highly cost-effective BPO services compared to North American and European markets. Companies can significantly reduce their operational costs without compromising on quality. The lower cost of living and favorable exchange rates contribute to the affordability of outsourcing services in El Salvador, making it an attractive option for businesses looking to maximize their budget.

2. Skilled and Bilingual Workforce

One of El Salvador’s biggest strengths is its young, educated, and bilingual workforce. Many professionals in the BPO sector are fluent in both Spanish and English, providing seamless communication with clients from English-speaking countries. This linguistic advantage ensures high-quality customer service and effective communication in international business operations.

3. Strategic Location and Time Zone

El Salvador’s geographical location is highly advantageous for North American businesses. The country operates in a time zone that aligns well with the U.S., facilitating real-time collaboration and customer support. The proximity also allows for easier travel and coordination for on-site visits or meetings.

4. Strong Government Support

The Salvadoran government actively supports the BPO industry through favorable policies and incentives. Initiatives such as tax benefits, infrastructure development, and investment in education and training programs have created a conducive environment for the growth of the BPO sector. This support has attracted numerous international companies to set up their operations in El Salvador.

5. Advanced Technology and Infrastructure

El Salvador has made significant investments in improving its technological infrastructure. High-speed internet, modern office spaces, and reliable utilities ensure that BPO companies can operate efficiently and deliver top-notch services. The country’s commitment to technological advancement makes it a reliable partner for outsourcing.

6. Cultural Compatibility

El Salvador shares cultural similarities with North America, particularly the United States. This cultural compatibility facilitates smoother interactions and better understanding between clients and BPO service providers. The shared values and work ethics contribute to a harmonious working relationship, enhancing the overall outsourcing experience.

7. High-Quality Service Delivery

BPO companies in El Salvador are known for their commitment to quality and excellence. They adopt international best practices and standards to deliver superior services. Whether it’s customer service, technical support, or back-office operations, Salvadoran BPO firms strive to exceed client expectations and drive business success.

8. Growing Industry and Proven Track Record

The BPO industry in El Salvador has shown remarkable growth over the past decade. Many multinational companies have successfully outsourced their operations to Salvadoran BPO providers, reaping the benefits of improved efficiency and cost savings. The proven track record of these companies stands as a testament to the reliability and effectiveness of outsourcing to El Salvador.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

El Salvador’s BPO sector is flourishing, offering a diverse array of services that cater to the needs of global businesses.

 

With a combination of cost-effective solutions, a skilled workforce, and robust infrastructure, these top 20 BPO companies are well-equipped to provide exceptional outsourcing services.

 

 

By partnering with these leading providers, businesses can enhance their operational efficiency, reduce costs, and achieve their strategic objectives.

 

 

Whether you are looking for customer service, technical support, or back-office operations, El Salvador has a wealth of options to meet your outsourcing needs.

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