Top 15 E-Commerce Logistics Terms

Top 15 E-Commerce Logistics Terms



Are you new to the world of e-commerce and feeling overwhelmed by all the logistics terms being thrown around? Don’t worry, you’re not alone. With the growth of online shopping, there’s been an increase in complex terminology related to e-commerce logistics that can be confusing for beginners.




  1. Fulfillment – This refers to the process of receiving, processing and delivering an order to a customer.


  1. Inventory Management – The management of stock levels and movement of goods in a warehouse or storage facility.


  1. Dropshipping – A fulfillment method where the retailer does not keep any inventory in stock, instead, they transfer customer orders and shipment details to a manufacturer or wholesaler who then ships the products directly to the customer.


  1. Third-Party Logistics (3PL) – A company that provides outsourced logistics services, such as warehousing, transportation and fulfillment.


  1. Last-Mile Delivery – The final step in the delivery process where goods are delivered directly to the customer’s doorstep.


  1. Cross-Border E-Commerce – The buying and selling of goods between different countries through online platforms.


  1. Freight Forwarder – A company that arranges the shipment of goods from one place to another, often acting as an intermediary between the shipper and multiple carriers.


  1. Supply Chain Management (SCM) – The management of the flow of goods and services, including all processes involved in the production and delivery of a product.


  1. Order Tracking – A feature that allows customers to track the status and location of their order during the shipping process.




  1. Reverse Logistics – The process of handling returned goods, including inspection, restocking or disposal.


  1. Multi-Channel Fulfillment – The ability to fulfill orders from multiple sales channels, such as online marketplaces, brick-and-mortar stores, and social media platforms.


  1. Omnichannel – The integration of different sales channels to provide a seamless shopping experience for customers.


  1. Freight Broker – A person or company that acts as an intermediary between shippers and carriers to arrange transportation services.


  1. Same-Day Delivery – A delivery option that guarantees the arrival of goods on the same day they were ordered.


  1. Dead Stock – These are products that are no longer in demand and have been sitting in a warehouse or storage facility for an extended period of time.






Congratulations! You’ve now learned about the top 15 E-Commerce Logistics terms that are essential to know in today’s digital world. By understanding the definitions and significance of these terms, you’ll be able to navigate the ever-evolving landscape of e-commerce logistics with more confidence and ease.

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