Despite having more ways to talk online, 61% of people still choose phone support over options like email and live chat.
This shows how important it is for businesses to have a strong team ready to answer calls.
Finding the best virtual assistant call center outsourcing companies can make all the difference in connecting with customers the way they prefer.
So, in this article, we’ll discuss 17 of the best call center outsourcing companies, their benefits, and a guide for choosing one.
Let’s begin!
What are the Best Call Center Outsourcing Companies?
The best call center outsourcing companies include Stealth Agents. They boast the top 1% of global talent, ensuring a 92% average response rate.
1. Stealth Agents
Stealth Agents provides call center services customized for different business needs, especially for managing lots of phone calls.
They cover jobs such as taking incoming calls, acting as a front desk secretary, handling repeat orders, and helping with customer upsells, among other tasks.
The main goal at Stealth Agents is to offer effective customer support or sales help through a skilled virtual assistant Philippines team that manages these communications well.
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How I Hired My First Virtual Assistants
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Why I Choose This?
I find Stealth Agents appealing because they focus on hiring top-tier VAs, suggesting a rigorous selection process that aims to ensure quality and reliability in their services. Their approach could be particularly beneficial for tasks that require high levels of trust and skill.
Pros
– Cost-effective
– Flexibility
– Skilled Workforce
Cons
– Cultural and Time Zone Differences
They stress how crucial it is to pick the right partner when you outsource work and to write clear contracts to avoid common problems.
They also point out how important good communication is to make sure outsourcing works well.
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2. Helpware
Helpware offers a comprehensive approach to call center outsourcing, combining innovative technology with experienced customer service teams.
This makes them a great choice for businesses looking to enhance customer interaction and operational efficiency.
Location
Helpware has multiple global locations including the USA, Mexico, Germany, Ukraine, Philippines, Poland, Albania, Puerto Rico, Uganda, Portugal, and Georgia.
Pros
– Offers multilingual support
– Provides 24/7 customer service
– Utilizes advanced technology
– Maintains high security standards
Cons
– Potential for higher costs in some regions
– Time zone differences may affect coordination
– Dependency on third-party for critical operations
3. AnswerForce
AnswerForce is well-liked by people in home and field service jobs because it offers reliable call answering and full support services around the clock.
They use technology to work smoothly with common business tools, making it a great choice for anyone looking for strong support in dealing with customers.
Location
Operates with a distributed team across the United States.
Pros
– Bilingual support (English and Spanish)
– Integration with popular business tools
– Real-time call reports and notifications
– Customizable call scripts
Cons
– Dependent on tech for integrations and operations
– Limited to English and Spanish support
This company stands out because it offers 24/7 live call answering services. They work smoothly with the business software you already use, making them a strong choice for businesses that are always open and need steady customer interaction.
4. SupportYourApp
SupportYourApp is well-known for its flexible and comprehensive services that really focus on what customers need, covering a wide range of support areas across different industries.
They provide a strong set of services for both incoming and outgoing calls, which covers technical support, a help desk, and taking care of customers, all in several languages.
Location
Originally founded in Kyiv, Ukraine, SupportYourApp now operates globally.
Pros
– Supports over 60 languages
– Offers both dedicated and shared services
– No upfront payments required
Cons
– Potential higher costs for dedicated services
– Complexity in managing multilingual support
– Dependency on their team for customer interactions
SupportYourApp is great for companies growing worldwide and needing help in many languages.
They keep data safe and follow global rules, making them a top choice for businesses wanting to connect with customers everywhere.
5. Teleperformance
Teleperformance is known for offering a wide variety of services to improve how businesses handle and interact with customers in different sectors.
They stand out because they use advanced technology along with a personal touch.
This approach helps solve issues and improves how customers worldwide interact with services.
Why I Choose This?
Teleperformance is chosen for its extensive global reach and deep expertise across a variety of sectors.
They offer digital transformation capabilities that are well-suited for businesses aiming to optimize their customer interaction strategies.
Location
They operate in many countries worldwide.
Pros
– Broad multilingual support
– Strong focus on data security
– Proven remote work models
– Effective use of AI and analytics
Cons
– Potential for higher costs
– Complexity in scaling operations
– Possible variations in service quality
6. TeleDirect
TeleDirect is well-known for its wide range of services, including handling incoming and outgoing calls, booking services, and technical help.
It helps different sectors, especially healthcare and finance, by mixing AI technology with real conversations with customers.
But, there are some downsides, like not always knowing enough about specific products and sometimes finding it hard to work together with the internal team.
Location:
It is located at 4745 Chippendale Drive, Sacramento, CA 95841.
Pros:
– Provides multilingual support.
– Services include technical support and lead management.
– Focus on robust healthcare and financial services.
Cons:
– Less control over hiring processes.
– Limited information about pricing on the website.
7. Triniter
Triniter specializes in providing comprehensive customer support and back office services, employing automation and AI to enhance efficiency.
Pros
– Multilingual support in 30+ languages.
– 24/7 customer support availability.
– Emphasizes data security and compliance.
Cons
– Primarily focused on English-speaking markets.
– Might be costly for small businesses.
– Limited information on specific industry expertise.
8. TTEC
TTEC is recognized for its strong performance in call center outsourcing. Global presence with services offered in over 50 languages.
Pros:
– Global support in 50+ languages
– Broad range of customer experience services
– Strong focus on integrating AI and technology
Cons:
– Complexity in service options might overwhelm
– Global spread could affect localized strategies
9. AmeriCall
AmeriCall is a trusted name in the call center outsourcing world. They offer many services to help businesses in different industries improve how they handle customer service.
With lots of experience and the use of technology, AmeriCall is a go-to for companies wanting to outsource their call center tasks.
They focus on giving top-notch customer support, making sure businesses can take good care of their customer relations.
Location
Located in the United States.
Pros
– Extensive industry experience.
– Technological integration for efficiency.
– Broad range of services offered.
Cons
– Limited customization for smaller businesses.
10. CIENCE Technologies
CIENCE Technologies is a leader in call center outsourcing. They use a mix of smart sales solutions and cutting-edge AI tech.
Their goal is to improve how customers engage and generate more leads with unique outbound and inbound strategies.
Location:
Denver, Colorado, USA.
Pros:
– AI-driven sales solutions
– Multichannel customer engagement
– Data-driven lead generation
Cons:
– May be complex for small businesses
– Higher cost due to advanced technologies
11. Global Response
Global Response provides call center services that really help make customers love a brand more and feel happy with their service.
They use the latest technology and train their people well, making sure every chat or call shows what the brand stands for.
They’re known for really boosting how well they connect with customers.
Location:
They operate in several locations including the USA, Mexico, Philippines, South Africa, and Tunisia.
Pros
– Specializes in brand loyalty
– Offers multilingual support
– Advanced technology integration
Cons
– May be costly for small businesses
– Cultural mismatches in offshoring
12. Dalerio Consulting
Dalerio Consulting offers a robust suite of outsourcing solutions, including call center services.
They focus on providing tailored support to enhance customer service and business operations.
Location:
Durres, Albania
Seattle, USA
Pros:
– Offers multilingual support
– 24/7 customer service available
– Specializes in both inbound and outbound calls
Cons:
– May not focus on all industry sectors
– Limited information on cost transparency
– Not all services available globally
13. Acquire BPO
Acquire BPO is a trusted outsourcing company that offers a variety of services to help improve customer experience and make operations more efficient.
They provide everything from call center support and back-office tasks to using advanced automation and AI technologies.
Their goal is to make things better for their clients and their customers.
Location:
Global presence with facilities in Australia, the Philippines, and the Dominican Republic.
Pros:
– Multilingual, 24/7 customer support
– Strong focus on automation and AI
– Comprehensive back-office solutions
Cons:
– Reliance on remote coordination
– Integration with existing client systems may vary
14. Alorica
Alorica shines in the call center outsourcing world by focusing on great customer experiences, backed by cool tech.
They offer a top-notch digital customer experience, with a worldwide reach and a solid grasp of different industries.
The company is also great at working smoothly with clients’ current technologies to make customer interactions better.
Location
Global presence across 19 countries.
Pros
– Supports 35+ languages.
– Employs over 100,000 professionals.
– Strong technology integration.
– Diverse and inclusive workforce.
Cons
– Maybe too large for some clients.
– Complexity in managing global operations.
15. IdeasUnlimited
IdeasUnlimited offers a wide variety of call center services, designed to meet different business needs such as speaking multiple languages and technical help.
They highlight their ability to provide customer service all day, every day, which helps companies that work around the world.
Location:
– Sugar Land, Texas, USA
Pros:
– 24/7 customer support
– Multilingual services
– Extensive experience
Cons:
– Potential time zone challenges
– Limited industry specialization
16. Upcall
Upcall is great at making sales and marketing calls with the help of top-notch tech and experts to get more customers interested and buying.
But, if a company needs round-the-clock support in many languages or has a small budget, Upcall might not be the right fit.
Location:
Covina, California, USA
– Pros:
– Engages leads quickly
– Integrates with over 1,000 tools
– Real-time monitoring dashboard
– Cons:
– Primarily focused on outbound calls
– Might be pricey for small businesses
– Limited to English-speaking campaigns
Why Should I Outsource Call Centers?
Firstly, you don’t have to pay for setting up a call center or the equipment it needs.
It’s often to choose a cheap virtual assistant with everything set up.
They are experts at handling calls. This means they can deal with customers more efficiently and solve problems faster.
You or your team can use this saved time to focus on other important parts of your business.
Outsourcing also lets you provide help to your customers around the clock without hiring more people.
Ultimately it can make your customers happier because they can get help whenever they need it.
How to Outsource the Right Call Center Company?
First, you should identify what kind of services you need, such as customer support, telemarketing, or technical help.
Then, search for companies with experience in your industry, as they’ll understand your challenges and goals better.
Check their reputation by reading reviews and asking for references. Cost is important, but it’s not everything.
So, balance price with the quality of service they offer. Ensure they have strong training programs, so their staff can represent your brand well.
On the other hand, you should ensure they use up-to-date software that can integrate with your systems.
Finally, you need a company that is responsive and transparent. Set up regular meetings to review performance and make adjustments as needed.
What is the Cost of Call Center Outsourcing?
The cost of call center outsourcing is around $10 per hour for outsourced call center services.
If we break this down on a weekly basis, as a full-time schedule of 40 hours, the cost would come to approximately $400 per week.
