Jamaica has emerged as a significant player in the global Business Process Outsourcing (BPO) industry, contributing substantially to the country’s economy.
The BPO sector in Jamaica employs over 40,000 individuals and generates nearly USD 1 billion in revenue annually.
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Known for its skilled workforce, cost-effective solutions, and strategic location, Jamaica attracts numerous global companies seeking to outsource services.
This list highlights the top 40 BPO companies in Jamaica, showcasing their specialties, strengths, and contributions to the industry.
Explore how these leading BPO firms are driving innovation, efficiency, and exceptional customer experiences across various sectors.
Stealth Agents Top Global Outsourcing List
At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 40 global BPO companies.
This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.
By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.
Top 40 BPO Companies in Jamaica
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Advantage Communications
- Overview: Offers customer contact services and BPO solutions, specializing in customer care and technical support.
- Web Address: www.advantagecall.com
- Google Rating: 4.2/5 (Approx.)
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Titel
- Overview: Provides contact center management and customer experience solutions.
- Web Address: www.itelinternational.com
- Google Rating: 4.3/5 (Approx.)
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Vistaprint Jamaica
- Overview: Offers customer support services for Vistaprint’s online printing business.
- Web Address: www.vistaprint.com
- Google Rating: 4.4/5 (Approx.)
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Sutherland Global Services
- Overview: Provides business process transformation and outsourcing solutions.
- Web Address: www.sutherlandglobal.com
- Google Rating: 4.0/5 (Approx.)
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IBEX Global Jamaica
- Overview: Offers customer engagement and BPO solutions, specializing in customer service and tech support.
- Web Address: www.ibex.co
- Google Rating: 4.1/5 (Approx.)
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Hinduja Global Solutions (HGS)
- Overview: Provides customer experience and business process management solutions.
- Web Address: www.teamhgs.com
- Google Rating: 4.0/5 (Approx.)
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Conduent Jamaica
- Overview: Offers digital platforms for business process services, including customer care and transaction processing.
- Web Address: www.conduent.com
- Google Rating: 4.1/5 (Approx.)
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Alorica
- Overview: Provides customer experience solutions and business process outsourcing services.
- Web Address: www.alorica.com
- Google Rating: 3.8/5 (Approx.)
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Teleperformance Jamaica
- Overview: Offers customer experience management and BPO solutions.
- Web Address: www.teleperformance.com
- Google Rating: 4.2/5 (Approx.)
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OneLink BPO
- Overview: Provides contact center solutions and customer support services.
- Web Address: www.onelinkbpo.com
- Google Rating: 4.3/5 (Approx.)
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Xerox Jamaica
- Overview: Offers document technology and business process outsourcing services.
- Web Address: www.xerox.com
- Google Rating: 4.0/5 (Approx.)
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Sagicor
- Overview: Provides financial services and customer support solutions.
- Web Address: www.sagicor.com
- Google Rating: 4.1/5 (Approx.)
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InSync Global
- Overview: Offers comprehensive BPO solutions, including customer support and back-office services.
- Web Address: www.insyncglobal.com
- Google Rating: 4.2/5 (Approx.)
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National Pen Jamaica
- Overview: Provides customer support for National Pen’s promotional products business.
- Web Address: www.pens.com
- Google Rating: 4.3/5 (Approx.)
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Blue Dot Data Intelligence
- Overview: Specializes in data analysis and customer insights.
- Web Address: www.bluedotinsights.com
- Google Rating: 4.4/5 (Approx.)
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Fusion BPO Services
- Overview: Offers customer support and business process outsourcing solutions.
- Web Address: www.fusionbposervices.com
- Google Rating: 4.1/5 (Approx.)
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Global Outsourcing Solutions
- Overview: Provides BPO services, focusing on customer care and technical support.
- Web Address: www.globaloutsourcingjm.com
- Google Rating: 4.0/5 (Approx.)
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Island Outsourcers
- Overview: Offers BPO and contact center solutions.
- Web Address: www.islandoutsourcers.com
- Google Rating: 4.2/5 (Approx.)
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Cynergy BPO Solutions
- Overview: Provides comprehensive BPO services, including customer support and back-office operations.
- Web Address: www.cynergybposolutions.com
- Google Rating: 4.1/5 (Approx.)
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Jamaica National
- Overview: Offers financial services and customer support solutions.
- Web Address: www.jnbank.com
- Google Rating: 4.3/5 (Approx.)
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Digicel Jamaica
- Overview: Provides telecommunications services and customer support.
- Web Address: www.digicelgroup.com
- Google Rating: 4.0/5 (Approx.)
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Sure International
- Overview: Specializes in customer service outsourcing and technical support.
- Web Address: www.sure.com
- Google Rating: 4.2/5 (Approx.)
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Real Estate Board Jamaica
- Overview: Provides regulatory services and customer support for the real estate industry.
- Web Address: www.reb.gov.jm
- Google Rating: 4.3/5 (Approx.)
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Pinnacle BPO Solutions
- Overview: Offers a range of BPO services including customer support and data entry.
- Web Address: www.pinnaclebpo.com
- Google Rating: 4.0/5 (Approx.)
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Visionary Outsourcing Solutions
- Overview: Provides customer care and business process outsourcing services.
- Web Address: www.visionaryoutsourcing.com
- Google Rating: 4.2/5 (Approx.)
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Innovative Vision
- Overview: Specializes in customer engagement and BPO solutions.
- Web Address: www.innovativevision.com
- Google Rating: 4.1/5 (Approx.)
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The BPO Connection
- Overview: Offers BPO services including customer support and back-office operations.
- Web Address: www.thebpoconnection.com
- Google Rating: 4.0/5 (Approx.)
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Proactive Contact Solutions
- Overview: Provides contact center and customer engagement solutions.
- Web Address: www.proactivecontactsolutions.com
- Google Rating: 4.1/5 (Approx.)
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Exim Bank Jamaica
- Overview: Offers financial services and customer support solutions.
- Web Address: www.eximbankja.com
- Google Rating: 4.3/5 (Approx.)
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Responsive BPO Solutions
- Overview: Provides comprehensive BPO services with a focus on customer care.
- Web Address: www.responsivebpo.com
- Google Rating: 4.0/5 (Approx.)
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NextGen BPO
- Overview: Offers BPO solutions including customer support and data management.
- Web Address: www.nextgenbpo.com
- Google Rating: 4.2/5 (Approx.)
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BrightPath BPO
- Overview: Specializes in customer service and back-office outsourcing solutions.
- Web Address: www.brightpathbpo.com
- Google Rating: 4.1/5 (Approx.)
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Synergy BPO Services
- Overview: Provides a range of BPO services focusing on customer engagement.
- Web Address: www.synergybposervices.com
- Google Rating: 4.2/5 (Approx.)
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Caribbean Contact Centre Solutions
- Overview: Offers BPO and contact center services specializing in customer care.
- Web Address: www.caribbeancontactcentresolutions.com
- Google Rating: 4.1/5 (Approx.)
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Peak Outsourcing
- Overview: Provides BPO services with an emphasis on customer support.
- Web Address: www.peakoutsourcing.com
- Google Rating: 4.0/5 (Approx.)
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Quality Contact Solutions
- Overview: Specializes in contact center outsourcing and customer engagement solutions.
- Web Address: www.qualitycontactsolutions.com
- Google Rating: 4.2/5 (Approx.)
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Superior Contact Solutions
- Overview: Provides BPO services with a focus on customer support and technical assistance.
- Web Address: www.superiorcontactsolutions.com
- Google Rating: 4.1/5 (Approx.)
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Success Contact Centre
- Overview: Offers BPO services including customer care and back-office operations.
- Web Address: www.successcontactcentre.com
- Google Rating: 4.0/5 (Approx.)
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C3 Customer Contact Channels
- Overview: Provides customer contact and BPO solutions.
- Web Address: www.c3connect.com
- Google Rating: 4.1/5 (Approx.)
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Bridge2Solutions Jamaica
- Overview: Specializes in BPO services focusing on customer engagement and technical support.
- Web Address: www.bridge2solutions.com
- Google Rating: 4.2/5 (Approx.)
Why Outsource in Jamaica?
Outsourcing to Jamaica has become an increasingly attractive option for businesses around the globe. Known for its highly skilled workforce, cost-effective solutions, and strategic geographic location, Jamaica offers numerous advantages for companies seeking to enhance their operations and customer service.
Here are some compelling reasons why outsourcing in Jamaica is a smart choice:
1. Skilled Workforce
Jamaica boasts a large pool of talented professionals with strong language skills, particularly in English, which is the primary language of business. The country’s education system produces graduates who are well-versed in various fields, including IT, finance, and customer service.
2. Cost-Effective Solutions
Outsourcing to Jamaica can significantly reduce operational costs. The lower cost of living translates into competitive pricing for high-quality services, allowing companies to save on labor and operational expenses without compromising on quality.
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3. Strategic Location
Located near the United States, Jamaica offers a convenient time zone alignment for North American companies. This facilitates seamless communication and collaboration, making it easier to manage outsourced operations.
4. Robust Infrastructure
Jamaica has invested heavily in its telecommunications and IT infrastructure, ensuring reliable and efficient service delivery. The country’s robust infrastructure supports various BPO services, from customer support to complex IT solutions.
5. Government Support
The Jamaican government actively supports the BPO sector through favorable policies, incentives, and investments in infrastructure. This support helps create a stable and conducive environment for outsourcing, encouraging more businesses to set up operations in the country.
6. Cultural Affinity
Jamaica’s cultural affinity with North America and Europe makes it easier for companies to integrate their operations. The shared cultural values and understanding enhance customer service experiences and foster better client relationships.
7. Diverse Service Offerings
Jamaican BPO companies offer a wide range of services, including customer support, technical support, IT services, finance and accounting, human resources, and more. This diversity allows businesses to outsource multiple functions to a single location, streamlining operations and improving efficiency.
8. Proven Track Record
Jamaica has a proven track record in the BPO industry, with numerous success stories of global companies achieving significant improvements in efficiency, customer satisfaction, and cost savings by outsourcing to the island.
Understanding Outsourcing with Stealth Agents
Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.
In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.
The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.
Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistants (VA) services, staff augmentation, and a range of ‘non-voice’ services.
Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.
Conclusion
In summary, outsourcing to Jamaica offers a compelling mix of skilled labor, cost advantages, strategic location, robust infrastructure, government support, cultural affinity, and diverse service offerings.
By leveraging these benefits or consider hire a virtual assistant, businesses can enhance their operational efficiency, reduce costs, and deliver superior customer experiences.
Explore the potential of outsourcing to Jamaica and discover how it can drive your business success.