Colombia has emerged as a key player in the global Business Process Outsourcing (BPO) industry, known for its strategic location, skilled workforce, and competitive cost advantage.
According to recent data, the BPO sector in Colombia has shown significant growth, driven by increasing foreign investments and government support.
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With a focus on providing high-quality services across various sectors, Colombian BPO companies are setting benchmarks in customer service, IT outsourcing, and back-office operations.
So, if you are looking forward to outsourcing and hiring a virtual assistant in Colombia, Let us explore the list of top-notch companies below.
Stealth Agents Top Global Outsourcing List
At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 30 global BPO companies.
This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.
By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.
Top 30 BPO Companies in Colombia
1. ADS Global
Overview:
ADS Global offers telesales and contact center services, including lead generation and customer support. The company operates out of New York, New York, and provides a variety of marketing and advertising solutions. Their services include inbound and outbound telesales, as well as customer retention and upselling.
The company utilizes state-of-the-art technology to provide efficient and effective solutions for its clients. They have a team of highly trained professionals who are dedicated to providing high-quality customer service. ADS Global also offers customized solutions for each client, tailoring their services to meet specific business needs.
Google Rating: 4.2
2. GO Solutions
Overview: GO Solutions specializes in custom contact center solutions, catering to various industries with a focus on enhancing customer engagement and satisfaction.
With a team of experienced professionals and cutting-edge technology, GO Solutions is committed to providing top-notch services to its clients. In this section, we will discuss the different offerings of GO Solutions and how they can help businesses improve their customer service.
Website: www.gosolutions.com
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Google Rating: 4.0
3. itel
Overview:
itel provides nearshore contact center and business process outsourcing (BPO) services, focusing on customer experience management across multiple channels. They offer omni-channel solutions, including voice, chat, email, social media, and more.
itel’s services are primarily focused on the US market, providing support for various industries such as retail, healthcare, finance, telecommunications, and technology. Their goal is to help businesses improve their customer satisfaction and loyalty by delivering exceptional customer service.
Website: www.itelbpo.com
Google Rating: 4.3
4. Etech
Overview: Etech delivers BPO services with a strong emphasis on customer service, sales, and technical support, leveraging data analytics to drive performance improvements. The company is headquartered in Nacogdoches, Texas, and currently has over 3,000 employees across seven global locations. Etech’s core values include a focus on innovation, excellence, and ethical practices in all aspects of their business.
Website: www.etechgs.com
Google Rating: 4.1
5. VXI Global Solutions Inc.
Overview: VXI Global Solutions Inc. offers comprehensive contact center and technology solutions designed to enhance customer experiences for global brands. Established in 1998, VXI has built a reputation for excellence by consistently delivering high-quality customer service solutions that drive business growth.
With over 42,000 employees worldwide and a presence in more than 33 locations across the globe, VXI is one of the leading providers of customer care services.
Website: www.vxi.com
Google Rating: 4.0
6. Fusion BPO Services
Overview: Fusion BPO Services provides multichannel and multilingual contact center solutions, supporting clients in improving customer interactions and operational efficiency. With a global presence and over 19 years of experience in the industry, Fusion BPO Services offers a wide range of services including customer support, technical support, sales, lead generation, and back-office solutions.
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They cater to clients from various industries including telecommunications, e-commerce, healthcare, travel and hospitality, banking and financial services, media and entertainment, and more.
Website: www.fusionbposervices.com
Google Rating: 4.2
7. CalluX Integrated Solutions
Overview: CalluX Integrated Solutions offers tailored BPO services, including customer support, sales, and back-office processes, to help businesses streamline their operations.
Our team of experts works closely with clients to identify their specific needs and develop customized solutions that drive business growth and efficiency. We are committed to delivering high-quality, cost-effective services that drive customer satisfaction and enhance brand reputation.
Website: www.callux.com
Google Rating: 4.0
8. Advantage Communications
Overview: Advantage Communications focuses on delivering customer-centric BPO solutions, integrating advanced technologies to manage customer interactions effectively. The company’s strong commitment to innovation and customer satisfaction has made it one of the top BPO providers in North America.
With a team of over 5000 employees, Advantage Communications offers a wide range of services such as customer care, technical support, sales, and back-office solutions to clients across various industries.
Website: www.advantagecall.com
Google Rating: 4.1
9. CEAC Outsourcing Company
Overview: CEAC Outsourcing Company provides BPO services with an emphasis on quality and efficiency, aiming to optimize business processes and enhance customer satisfaction.
This company specializes in Customer Service, Technical Support, Sales, and Collections. With its global presence, CEAC Outsourcing Company can cater to various types of businesses from different industries. The company’s expertise in the field of outsourcing has made it a trusted partner for many businesses.
Website: www.ceacoutsourcing.com
Google Rating: 4.0
10. Startek
Overview: Startek offers BPO and contact center services, assisting clients in delivering superior customer experiences through innovative solutions and efficient operations.
They have over 45 contact centers across the globe, serving a wide range of industries including banking and finance, healthcare, telecommunications, retail, and technology. Startek prides itself on its diverse workforce, with over 50 nationalities represented in its team. They have been recognized for their customer service excellence by renowned organizations such as IAOP, Frost and Sullivan, and Gartner.
Website: www.startek.com
Google Rating: 4.2
11. NK Customer Solutions
Overview: NK Customer Solutions provides outsourced customer support and BPO services, helping companies improve customer engagement and operational performance. Our team of highly trained professionals delivers quality services to clients across various industries such as e-commerce, banking and finance, telecommunications, and healthcare.
With our customer-centric approach and cutting-edge technology, we aim to provide seamless customer experiences while reducing costs and increasing efficiency for our clients.
Website: www.nkcustomersolutions.com
Google Rating: 4.0
12. Yateman International
Overview: Yateman International specializes in BPO solutions, focusing on enhancing customer interactions and providing back-office support across various industries. With a global presence, Yateman International offers personalized solutions that cater to the unique requirements of each client. Their services range from customer service support, lead generation, data entry, and more.
Website: www.yatemaninternational.com
Google Rating: 4.1
13. NICE
Overview: NICE offers advanced contact center software solutions, including analytics, automation, and workforce optimization tools, to enhance customer service operations. The company’s software is designed to help businesses deliver more personalized and efficient customer experiences. NICE’s products are used by a wide range of industries, including telecommunications, financial services, healthcare, and government agencies.
Website: www.nice.com
Google Rating: 4.3
14. JOBSltd
Overview: JOBSltd provides tailored BPO services, helping businesses achieve operational efficiency and improved customer satisfaction through customized solutions. With our expertise in business processes, we offer a range of services including customer service, technical support, data entry, and back-office operations. Our goal is to support businesses of all sizes and help them thrive in today’s competitive market.
Website: www.jobsltd.com
Google Rating: 4.0
15. CustomerServ
Overview:
CustomerServ offers BPO brokerage and advisory services, connecting businesses with high-performing contact center providers to optimize customer service strategies. The company is known for its expertise in outsourcing and offshoring solutions, helping organizations reduce costs and improve their customer service operations.
With the rise of e-commerce and digital communication platforms, businesses are dealing with a higher volume of customer inquiries than ever before. To meet these demands, many companies are turning to BPO (Business Process Outsourcing) services to handle their customer service needs. This is where CustomerServ comes in – they act as a matchmaker between businesses and contact center providers, finding the best fit for each company’s unique needs.
Website: www.customerserv.com
Google Rating: 4.2
16. Collective Solutions
Overview: Collective Solutions delivers comprehensive BPO services, specializing in customer support, sales, and IT-enabled services to enhance business performance.
Our innovative solutions, combined with cutting-edge technology, have helped organizations across various industries to achieve their goals and objectives. We offer a variety of services, including inbound and outbound call center services, customer service support, technical support, lead generation, and more.
Website: www.collectivesolutions.com
Google Rating: 4.1
17. The Office Gurus
Overview: The Office Gurus provides nearshore and offshore virtual assistants BPO services, focusing on delivering exceptional customer experiences and back-office support.
They offer a wide range of services including customer service, technical support, sales, and administrative tasks. With offices in the United States, El Salvador, and Jamaica, The Office Gurus can provide tailored solutions for their clients’ specific needs.
Website: www.theofficegurus.com
Google Rating: 4.0
18. Happy Customers LLC
Overview: Happy Customers LLC specializes in customer service and BPO solutions, aiming to improve client satisfaction through efficient and personalized support.
With a team of highly skilled professionals and state-of-the-art technology, we provide our clients with top-notch services to help them grow their businesses and establish strong customer relationships. Our mission is to make our clients’ customers happy and satisfied, resulting in increased customer retention and loyalty.
Website: www.happycustomersllc.com
Google Rating: 4.2
19. Hands Working Virtually Inc
Overview:
Hands Working Virtually Inc. offers virtual assistant and BPO services, supporting businesses with administrative tasks, customer service, and more. With a team of skilled professionals and state-of-the-art technology, we provide high-quality services to help businesses save time and focus on their core activities. Our goal is to become a trusted partner for businesses in need of virtual assistance and BPO services.
Website: www.handswv.com
Google Rating: 4.0
20. Flat Bridge Limited
Overview: Flat Bridge Limited provides BPO services, focusing on customer support, technical assistance, and back-office operations to help businesses streamline their workflows and improve efficiency.
The company has been operating for over a decade and has established itself as a reliable service provider in the BPO industry. With a team of highly skilled professionals and state-of-the-art technology, Flat Bridge Limited strives to deliver top-notch services to its clients.
Website: www.flatbridgelimited.com
Google Rating: 4.1
21. VLBPO
Overview:
VLBPO offers a wide range of BPO services, including customer support, telemarketing, and back-office solutions, tailored to meet the needs of various industries. It stands for Virtual Low-Budget Process Outsourcing and is a cost-effective alternative to traditional BPO services.
VLBPO has seen a surge in popularity over recent years, especially among small and medium-sized businesses looking to streamline their operations while keeping costs low. In this section, we will delve deeper into the concept of VLBPO and its benefits.
Website: www.vlbpo.com
Google Rating: 4.0
22. Intelec BPO
Overview: Intelec BPO specializes in providing customer support and BPO services, helping businesses enhance their customer interactions and operational efficiency. With a team of highly skilled professionals, cutting-edge technology solutions, and vast experience in the industry, Intelec BPO offers customized solutions for clients across various industries.
Website: www.intelecbpo.com
Google Rating: 4.1
23. Visucom Global Solutions
Overview: Visucom Global Solutions delivers BPO services focused on customer service, technical support, and back-office processes to enhance business performance.
The company provides cost-effective and efficient solutions to clients globally, empowering them to improve their customer service capabilities. Visucom Global Solutions is committed to delivering exceptional results that exceed expectations and drive business growth.
Website: www.visucomglobalsolutions.com
Google Rating: 4.2
24. Genesis Support Solution
Overview: Genesis Support Solution offers BPO services, including customer support, sales, and administrative assistance, to help businesses improve their operations, reduce costs, and increase efficiency. Our team of experienced professionals provides customized solutions to meet the unique needs of each client.
Website: www.genesis-support.com
Google Rating: 4.0
25. Key BPO
Overview: Key BPO provides comprehensive BPO solutions, focusing on customer support, telemarketing, and back-office services, tailored to the needs of various industries. With over 20 years of experience in the BPO industry, Key BPO has established itself as a trusted partner for businesses looking to outsource their non-core functions. In this section, we will explore the key services offered by Key BPO and how they can benefit your business.
Website: www.keybpo.com
Google Rating: 4.1
26. Visionary Outsourcing Solutions
Overview:
Visionary Outsourcing Solutions offers BPO services, specializing in customer support, sales, and back-office functions to help businesses improve efficiency. We provide an all-in-one solution to businesses seeking to outsource their operations, providing top-quality services at competitive prices. Our team of experts is dedicated to delivering results that exceed expectations and foster long-term partnerships with our clients.
Website: www.visionaryoutsourcing.com
Google Rating: 4.0
27. Platinum BPO Solutions
Overview: Platinum BPO Solutions provides a range of outsourced services, including customer support and back-office operations, aimed at enhancing business productivity. With a team of experienced professionals and state-of-the-art technology, Platinum BPO Solutions offers reliable and cost-effective solutions to businesses of all sizes. In this document, we will take a closer look at the services offered by Platinum BPO Solutions and why it is the go-to choice for many businesses.
Website: www.platinumbposolutions.com
Google Rating: 4.2
28. Tactical Development Solutions Limited
Overview: Tactical Development Solutions Limited offers BPO services with a focus on quality and efficiency, helping businesses streamline their customer interactions and back-office processes.
With years of experience in the outsourcing industry, we have developed a proven track record of success and customer satisfaction. Our team of dedicated professionals are committed to providing exceptional services that exceed our client’s expectations. Our goal is to help businesses grow and succeed by providing cost-effective solutions that increase productivity and efficiency.
Website: www.tacticaldevsolutions.com
Google Rating: 4.1
29. Anglin Global Affiliates
Overview: Anglin Global Affiliates provides BPO solutions, emphasizing customer support and back-office services to help businesses optimize their operations. The company was founded in 2015 and has since then established itself as a leading BPO service provider, with a global presence and a diverse portfolio of clients.
With a strong focus on customer satisfaction and continuous improvement, Anglin Global Affiliates strives to deliver high-quality services and foster long-term partnerships with its clients.
Website: www.anglinglobalaffiliates.com
Google Rating: 4.0
30. Jmh Teleconnections and Events
Overview: Jmh Teleconnections and Events offers BPO services, focusing on customer support, telemarketing, and event management to help businesses achieve their goals. With over 10 years of experience in the industry, Jmh Teleconnections and Events has established itself as a reliable partner for companies looking to outsource their business processes. In this section, we will discuss the concept of teleconnections and how it relates to events and businesses.
Website: www.jmhteleevents.com
Google Rating: 4.1
Why Outsource to BPO Companies in Colombia?
In recent years, Colombia has emerged as a prime destination for outsourcing, offering significant advantages for businesses looking to streamline operations and enhance efficiency.
Here’s why outsourcing to BPO companies in Colombia can be a strategic move:
1. Cost Efficiency: One of the primary reasons companies choose Colombia for outsourcing is its cost-effectiveness. With competitive labor costs and favorable exchange rates, businesses can significantly reduce operational expenses without compromising on service quality.
2. Skilled Workforce: Colombia boasts a highly skilled and educated workforce proficient in various languages, including English and Spanish. BPO firms here offer expertise across a wide range of services, from customer support and IT solutions to back-office operations.
3. Strategic Location: Situated in a convenient time zone for North American businesses and with proximity to major markets, Colombia offers logistical advantages that facilitate seamless communication and operational management.
4. Robust Infrastructure: The country has invested heavily in developing its infrastructure, including reliable telecommunications and IT networks. This infrastructure supports smooth business operations and ensures connectivity essential for global outsourcing needs.
5. Cultural Affinity: Colombian BPO companies excel in delivering culturally aligned customer service, making them ideal partners for businesses seeking to enhance customer satisfaction and loyalty in international markets.
6. Government Support: The Colombian government actively supports the growth of the BPO sector through incentives, tax benefits, and initiatives aimed at attracting foreign investment. This support creates a favorable business environment for outsourcing operations.
By outsourcing to BPO companies in Colombia, businesses can leverage these advantages to drive operational efficiency, enhance service delivery, and focus on core competencies.
Whether aiming to expand market reach or optimize costs, Colombia stands out as a strategic partner in the global outsourcing landscape.
Understanding Outsourcing with Stealth Agents
Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.
In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.
The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.
Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistants (VA) services, staff augmentation, and a range of ‘non-voice’ services.
Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.
Takeaways
Colombia’s BPO sector continues to thrive with a diverse range of companies delivering excellence in customer service, IT outsourcing, and business process management.
From global giants like Teleperformance and Accenture to local champions such as Atento and TCS, these firms exemplify Colombia’s capability to provide innovative solutions and superior client experiences.
With a skilled affiliate marketing virtual assistant workforce, strategic geographic location, and a commitment to technological advancement, Colombia remains a preferred destination for outsourcing, contributing significantly to global business operations and economic growth.