Top 25 BPO Companies in Malaysia – Southeast Asia’s Premier BPO Service Providers

Malaysia has become a key player among BPO companies worldwide, offering a mix of advanced infrastructure, skilled talent, and cost-effective services. The country’s BPO industry has shown remarkable growth, supported by technological progress and a focus on education. The market is projected to grow at a CAGR of 7.5% from 2021 to 2026.

Malaysia’s multilingual workforce, fluent in English, Malay, Mandarin, and Tamil, attracts businesses that cater to diverse global markets. Its strategic Southeast Asian location, urbanized infrastructure, and government incentives make it a top outsourcing destination.

Malaysia also stands out as a competitive option compared to BPO companies in the USA, appealing to organizations aiming to optimize operations. For those interested in hiring a virtual assistant or outsourcing tasks, Malaysia provides innovative and efficient solutions, solidifying its position as a leader in the BPO industry.

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From customer support and IT services to back-office operations and consulting, Malaysia’s top 25 BPO companies provide a wide range of solutions to meet diverse business needs.

Let’s delve into the list and discover the leading BPO providers in Malaysia that can help your business achieve operational excellence and sustainable growth.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 25 BPO Companies in Malaysia

1. Stealth Agents

Overview:

Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.

Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, they have become a trusted partner for businesses across various industries.

Website: www.stealthagents.com

Google Rating: 4.8

2. Aegis Malaysia

• Overview: Aegis Malaysia offers end-to-end business process outsourcing services, including customer lifecycle management, finance and accounting, HR outsourcing, and more. They focus on delivering high-quality, cost-effective solutions.
• Web Address: Aegis Malaysia
• Google Ratings: 4.4 out of 5

3. Convergys Malaysia (now Concentrix)

• Overview: Convergys, now part of Concentrix, provides customer engagement services, including customer care, sales, and technical support. It is known for its innovative solutions and strong customer focus.
• Web Address: Concentrix
• Google Ratings: 4.6 out of 5

4. WNS Global Services Malaysia

• Overview: WNS Global Services offers various BPO services, including finance and accounting, research and analytics, customer interaction services, and more. They are committed to driving business outcomes for clients.
• Web Address: WNS Global Services
• Google Ratings: 4.5 out of 5

5. IBM Malaysia

• Overview: IBM Malaysia provides IT outsourcing, cloud services, and business process management. They leverage AI and analytics to help businesses transform and thrive in the digital age.
• Web Address: IBM Malaysia
• Google Ratings: 4.7 out of 5

6. SRG Asia Pacific

• Overview: SRG Asia Pacific specializes in customer experience management, offering contact center solutions, customer service, and sales support. They focus on enhancing customer satisfaction and loyalty.
• Web Address: SRG Asia Pacific
• Google Ratings: 4.4 out of 5

7. Daythree Business Services

• Overview: Day Three Business Services is an innovative BPO provider that excels in customer experience management, IT outsourcing, and business consulting. They utilize cutting-edge technology to drive business success.
• Web Address: Three Business Services
• Google Ratings: 4.5 out of 5

8. Canaan Communication & Technologies (MSC)

• Overview: Canaan Communication & Technologies offers comprehensive contact center solutions, from inbound and outbound calls to technical support and customer service.
• Web Address: Canaan Communication & Technologies
• Google Ratings: 4.3 out of 5

9. Scicom (MSC) Berhad

• Overview: Scicom provides business process outsourcing services, focusing on customer relationship management and digital transformation. It operates across multiple industries, including telecom, healthcare, and utilities.
• Web Address: Scicom
• Google Ratings: 4.5 out of 5

10. Dalerio Consulting

• Overview: Dalerio Consulting offers IT outsourcing, business process management, and strategic advisory services. Through tailored solutions, it helps clients improve efficiency and achieve their business objectives.
• Web Address: Dalerio Consulting
• Google Ratings: 4.4 out of 5

11. Hugo

• Overview: Hugo specializes in customer support and IT outsourcing, providing scalable solutions that help businesses grow and succeed in competitive markets.
• Web Address: Hugo
• Google Ratings: 4.3 out of 5

12. HelpSquad

• Overview: HelpSquad offers customer service solutions, including live chat support, virtual assistance, and email support. They focus on improving customer satisfaction and retention.
• Web Address: HelpSquad
• Google Ratings: 4.4 out of 5

13. SummitNext

• Overview: SummitNext provides comprehensive BPO services, including customer support, technical assistance, and back-office processing. It emphasizes innovation and customer-centric solutions.
• Web Address: SummitNext
• Google Ratings: 4.3 out of 5

14. Brandt International

• Overview: Brandt International delivers customer management, business consulting, and training services. They help organizations optimize their customer interactions and business processes.
• Web Address: Brandt International
• Google Ratings: 4.4 out of 5

15. ENVO BPO Services Sdn Bhd

• Overview: ENVO BPO Services provides tailored outsourcing solutions, including customer service, IT support, and back-office operations. Its focus is on delivering high-quality, efficient services.
• Web Address: ENVO BPO Services
• Google Ratings: 4.5 out of 5

16. Blue Orbits

• Overview: Blue Orbits specializes in customer experience management and digital transformation services. It offers a range of solutions, from customer support to IT outsourcing.
• Web Address: Blue Orbits
• Google Ratings: 4.3 out of 5

17. Manpower Malaysia

• Overview: Manpower Malaysia provides staffing solutions, workforce management, and outsourcing services. They help businesses manage their human capital efficiently.
• Web Address: Manpower Malaysia
• Google Ratings: 4.4 out of 5

18. Global Legal Processing Services

• Overview: This Company specializes in legal process outsourcing services, including document review, legal research, and contract management. It provides cost-effective and reliable legal support.
• Web Address: Global Legal Processing Services
• Google Ratings: 4.4 out of 5

19. Wing Assistant

• Overview: Wing Assistant offers virtual assistant services, including administrative support, customer service, and personal assistance. They cater to the needs of small businesses and entrepreneurs.
• Web Address: Wing Assistant
• Google Ratings: 4.3 out of 5

20. 1840 & Company

• Overview: 1840 & Company provides BPO services, focusing on customer support, sales, and IT outsourcing. They aim to help businesses scale and improve efficiency.
• Web Address: 1840 & Company
• Google Ratings: 4.4 out of 5

21. Tribe Business Services Sdn Bhd

• Overview: Tribe Business Services offers non-voice BPO solutions, including data entry, back-office processing, and IT support. They prioritize accuracy and timely delivery.
• Web Address: Tribe Business Services
• Google Ratings: 4.3 out of 5

22. Advance Information Marketing Berhad

• Overview: Provides data-driven marketing solutions and customer relationship management services. They help businesses enhance their marketing strategies and customer interactions.
• Web Address: Advance Information Marketing Berhad
• Google Ratings: 4.4 out of 5

23. VADS Berhad

• Overview: VADS Berhad offers a comprehensive range of services,s including IT outsourcing, customer service, and business process management. They specialize in digital transformation to enhance operational efficiency and customer satisfaction.
• Web Address: VADS Berhad
• Google Ratings: 4.5 out of 5

24. Star CRM

• Overview: This Company provides customer relationship management solutions, including contact center services and customer analytics. It focuses on helping businesses build strong customer relationships.
• Web Address: Star CRM
• Google Ratings: 4.4 out of 5

25. TDCX

• Overview: TDCX offers digital customer experience solutions, sales, and digital marketing services. They support companies in achieving their growth and customer experience goals.
• Web Address: TDCX
• Google Ratings: 4.5 out of 5

Why Outsource to BPO Companies in Malaysia?

Outsourcing to Business Process Outsourcing (BPO) companies in Malaysia offers numerous advantages for businesses seeking to enhance efficiency, reduce costs, and access high-quality services.

Here are some compelling reasons to consider Malaysia as your next outsourcing destination:

1. Highly Skilled Multilingual Workforce

Malaysia boasts a diverse and multilingual workforce proficient in English, Malay, Mandarin, and Tamil. This linguistic versatility is crucial for businesses targeting international markets. Additionally, Malaysia strongly emphasizes education, ensuring a steady supply of highly skilled professionals capable of handling complex BPO tasks.

2. Cost-Effective Solutions

Malaysia provides competitive labor rates compared to Western countries, allowing businesses to achieve significant cost savings without compromising service quality. The lower operational costs and a favorable exchange rate make Malaysia an economically attractive outsourcing destination.

3. Advanced Infrastructure

Malaysia offers advanced infrastructure and state-of-the-art facilities essential for efficient BPO operations. The country’s robust telecommunications network, reliable internet connectivity, and modern office spaces ensure seamless business operations and high service quality.

4. Strategic Geographic Location

Situated in Southeast Asia, Malaysia’s strategic location offers a convenient time zone alignment with many global markets. This geographic advantage facilitates real-time communication and collaboration, ensuring smooth and efficient business processes.

5. Stable Political and Economic Environment

Malaysia is known for its stable political climate and robust economic growth. The country’s commitment to maintaining a business-friendly environment and its strong legal framework ensures secure and reliable business operations. This stability extends to the regulatory framework, providing legal protections and fostering confidence among international businesses.

6. Government Support and Incentives

The Malaysian government actively promotes the BPO sector through various incentives and initiatives. These include tax exemptions, grants, and support for digital transformation to attract foreign investment and foster industry growth. Government initiatives such as the Malaysia Digital Economy Blueprint further enhance the country’s position as a leading outsourcing destination.

7. Focus on Innovation and Technology

Malaysia is at the forefront of digital transformation and technological innovation. The country’s focus on developing a knowledge-based economy has led to significant IT and BPO services advancements. Malaysian BPO companies leverage the latest technologies, including artificial intelligence, automation, and data analytics, to deliver cutting-edge solutions.

8. Cultural Affinity and Customer-Centric Approach

Malaysia’s cultural diversity and affinity with Eastern and Western cultures enable BPO companies to deliver a customer-centric approach. This cultural alignment ensures high customer satisfaction and fosters strong client-vendor relationships. Malaysian professionals are known for their strong work ethic and commitment to exceptional service.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistants (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to multinationals and enterprises.

Conclusion

Outsourcing to BPO companies in Malaysia offers strategic advantages for businesses looking to optimize operations, reduce costs, and access high-quality services.

With its skilled multilingual workforce, cost-effective solutions, advanced infrastructure, and strong government support, Malaysia stands out as an ideal outsourcing destination. By leveraging these benefits, companies can enhance their operational efficiency, improve service quality, and achieve sustainable growth. The country’s focus on innovation and continuous improvement ensures that businesses receive cutting-edge services tailored to their needs.

For businesses seeking to streamline their operations and want to outsource and hire a virtual assistant, Malaysia can provide vital support, enabling them to concentrate on core activities and drive further success.