Top 25 BPO Companies in Los Angeles

Los Angeles, known for its vibrant economy and diverse business landscape, hosts a thriving hub of Business Process Outsourcing (BPO) companies.

 

As a major economic center in the United States, Los Angeles contributes significantly to the BPO industry, which has seen substantial growth in recent years.

 

With a focus on sectors such as entertainment, technology, healthcare, and finance, the city’s BPO market continues to expand, catering to local businesses and global enterprises alike.

 

In this guide, we explore the top 25 BPO companies in Los Angeles, highlighting their expertise, services, and contributions to the city’s dynamic outsourcing sector.

 

Also, to make your plan of outsourcing and hiring a virtual assistant easy.

 

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

 

Top 25 BPO companies in Los Angeles

1. TaskUs

Overview: TaskUs specializes in providing digital outsourcing solutions with a focus on customer support, content moderation, and back-office services. They are renowned for their innovative approach and strong client partnerships, helping businesses streamline operations and enhance customer experiences. TaskUs partners with organizations across various industries to deliver tailored support solutions, robust content moderation strategies, and efficient back-office services designed to meet the unique needs of each client. By leveraging cutting-edge technologies and industry best practices, TaskUs ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, TaskUs is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: taskus.com

Google Rating: 4.6

 

2. Concentrix

Overview: Concentrix specializes in a wide array of customer engagement services, IT solutions, and analytics. Their Los Angeles office is an integral part of a global network committed to delivering scalable and efficient services designed to enhance customer experiences and drive business growth. Concentrix partners with organizations across various industries to provide tailored customer engagement strategies, advanced IT solutions, and comprehensive analytics that meet the specific needs of each client. By leveraging innovative technologies and industry best practices, Concentrix ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, Concentrix is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: concentrix.com

Google Rating: 4.3

 

3. Teleperformance

Overview: Teleperformance specializes in comprehensive customer experience management and contact center solutions. Their Los Angeles operations are dedicated to helping businesses deliver exceptional customer service across various channels, ensuring seamless and effective customer interactions. Teleperformance partners with organizations across multiple industries to provide tailored customer experience strategies, efficient contact center solutions, and advanced support services designed to meet the unique needs of each client. By leveraging cutting-edge technologies and industry best practices, Teleperformance ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, Teleperformance is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: teleperformance.com

Google Rating: 4.2

 

4. Alorica

Overview: Alorica specializes in customer experience and contact center solutions, leveraging advanced technologies to enhance service delivery. With a significant presence in Los Angeles, Alorica is focused on helping businesses optimize their customer interactions and achieve operational excellence. Alorica partners with organizations across various industries to provide tailored customer experience strategies, robust contact center solutions, and innovative support services designed to meet the specific needs of each client. By utilizing cutting-edge technologies and industry best practices, Alorica ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, Alorica is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: alorica.com

Google Rating: 4.1

 

5. 24-7 Intouch

Overview:24-7 Intouch specializes in customer experience management and contact center solutions, focusing on delivering high-quality, personalized interactions. By using cutting-edge technology, 24-7 Intouch optimizes service delivery and helps businesses enhance their customer engagement strategies. They partner with organizations across various industries to provide tailored customer support solutions, innovative contact center services, and advanced technologies designed to meet the unique needs of each client. Leveraging industry best practices, 24-7 Intouch ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, 24-7 Intouch is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: 24-7intouch.com

Google Rating: 4.4

 

6. Sutherland Global Services

Overview: Sutherland Global Services specializes in process transformation services, including customer engagement, digital transformation, and back-office support. Their Los Angeles office plays a pivotal role in helping clients improve operational efficiency and achieve business goals. Sutherland partners with organizations across various industries to deliver tailored solutions that streamline processes, enhance customer interactions, and drive digital innovation. By leveraging cutting-edge technologies and industry best practices, Sutherland ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, Sutherland is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: sutherlandglobal.com

Google Rating: 4.2

 

7. IBEX

Overview: IBEX specializes in customer engagement, digital marketing, and IT services. Their Los Angeles operations are renowned for delivering high-quality and innovative solutions that help businesses enhance customer interactions and achieve their strategic goals. IBEX partners with organizations across various industries to provide tailored customer engagement strategies, advanced digital marketing solutions, and comprehensive IT services designed to meet the unique needs of each client. By leveraging cutting-edge technologies and industry best practices, IBEX ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, IBEX is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: ibex.co

Google Rating: 4.3

 

8. VXI Global Solutions

Overview: VXI Global Solutions specializes in customer care, IT support, and sales outsourcing. Their Los Angeles center is dedicated to providing multilingual support and tailored solutions that cater to the unique needs of each client. VXI Global Solutions partners with organizations across various industries to enhance customer interactions, streamline IT operations, and boost sales performance. By leveraging cutting-edge technologies and industry best practices, VXI ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, VXI Global Solutions is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: vxi.com

Google Rating: 4.4

 

9. SupportNinja

Overview: SupportNinja specializes in customer support, back-office operations, and technical support services. Known for their agility and commitment to high-quality service, SupportNinja has established a strong presence in Los Angeles. They partner with organizations across various industries to offer tailored solutions that enhance customer service, streamline back-office processes, and provide reliable technical support. By leveraging cutting-edge technologies and industry best practices, SupportNinja ensures consistent and superior service delivery. With a dedicated and skilled workforce, SupportNinja is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: supportninja.com

Google Rating: 4.6

 

10. ResultsCX

Overview: ResultsCX specializes in customer experience management, offering services such as customer care, sales, and technical support. Their Los Angeles location is dedicated to supporting various industries with efficient and effective solutions tailored to meet the specific needs of each client. ResultsCX partners with organizations to enhance customer interactions, drive sales, and provide dependable technical support through a blend of cutting-edge technologies and industry best practices. With a focus on delivering high-quality service and fostering long-term partnerships, ResultsCX ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: resultscx.com

Google Rating: 4.2

 

11. Transcom

Overview: Transcom specializes in customer care, sales, and technical support services. Their operations in Los Angeles are dedicated to providing high-quality, scalable solutions tailored to meet the unique needs of various industries. Transcom partners with organizations to enhance customer interactions, drive sales, and deliver reliable technical support by leveraging cutting-edge technologies and industry best practices. With a commitment to delivering consistent and superior service, Transcom maintains a skilled and dedicated workforce focused on fostering long-term partnerships, driving innovation, and ensuring a competitive edge in the global marketplace.

Web Address: transcom.com

Google Rating: 4.1

 

12. HGS (Hinduja Global Solutions)

Overview: HGS (Hinduja Global Solutions) specializes in customer experience management and business process outsourcing services. Their Los Angeles office is dedicated to delivering exceptional customer interactions and driving process improvements tailored to the needs of various industries. HGS partners with organizations to enhance customer service, streamline processes, and achieve operational excellence through the use of advanced technologies and industry best practices. With a commitment to high-quality service delivery and fostering long-term partnerships, HGS ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: teamhgs.com

Google Rating: 4.3

 

13. TELUS International

Overview: TELUS International specializes in customer experience and digital solutions. Their Los Angeles operations are focused on providing high-quality, multilingual support tailored to meet the diverse needs of various industries. TELUS International partners with organizations to enhance customer interactions, drive digital transformation, and deliver reliable support through a combination of cutting-edge technologies and industry best practices. With a commitment to delivering superior service and fostering long-term partnerships, TELUS International ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: telusinternational.com

Google Rating: 4.5

 

14. Everise

Overview: Everise specializes in customer experience and digital transformation solutions. Their Los Angeles office is dedicated to offering innovative services tailored to the specific needs of each client. Everise partners with organizations across various industries to enhance customer interactions, drive digital transformation, and deliver high-quality support through advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, Everise ensures consistent service delivery and maintains a competitive edge in the global marketplace.

Web Address: weareeverise.com

Google Rating: 4.5

 

15. SYKES Enterprises

Overview: SYKES Enterprises specializes in customer contact management solutions and business process outsourcing services. Their Los Angeles operations are dedicated to delivering exceptional customer service and support tailored to the needs of various industries. SYKES partners with organizations to enhance customer interactions, streamline processes, and provide reliable support through a combination of cutting-edge technologies and industry best practices. With a strong commitment to quality and fostering long-term partnerships, SYKES ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: sykes.com

Google Rating: 4.1

 

16. Global Response

Overview: Global Response specializes in customer care and contact center solutions. Their Los Angeles office is committed to ensuring efficient and reliable service delivery tailored to the needs of various industries. Global Response partners with organizations to enhance customer interactions, streamline support processes, and provide dependable service through advanced technologies and industry best practices. With a focus on high-quality service and fostering long-term partnerships, Global Response maintains consistent performance and a competitive edge in the global marketplace.

Web Address: globalresponse.com

Google Rating: 4.0

 

 

17. Firstsource Solutions

Overview: Firstsource Solutions specializes in business process management across customer service, healthcare, and financial services. Their Los Angeles operations are dedicated to providing cost-efficient and high-quality services tailored to the specific needs of various industries. Firstsource Solutions partners with organizations to enhance customer interactions, improve operational efficiencies, and deliver reliable support through a combination of advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, Firstsource Solutions ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: firstsource.com

Google Rating: 4.0

 

18. Datamark

Overview: Datamark specializes in business process outsourcing services, including data entry, document processing, and customer service. Their Los Angeles office is dedicated to ensuring efficient and reliable solutions tailored to meet the specific needs of various industries. Datamark partners with organizations to streamline operations, enhance service delivery, and provide dependable support through the use of advanced technologies and industry best practices. With a commitment to quality and fostering long-term partnerships, Datamark maintains consistent performance and a competitive edge in the global marketplace.

Web Address: datamark.net

Google Rating: 4.3

 

19. Arise Virtual Solutions

Overview: Arise Virtual Solutions specializes in virtual customer service and support through a network of independent contractors. Their Los Angeles operations are focused on providing flexible and scalable solutions tailored to the needs of various industries. Arise Virtual Solutions partners with organizations to enhance customer interactions, offer adaptable support options, and ensure high-quality service delivery through advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, Arise Virtual Solutions maintains consistent performance and a competitive edge in the global marketplace.

Web Address: arise.com

Google Rating: 4.2

 

20. West Corporation

Overview: West Corporation specializes in technology-driven communication services, offering customer care and conferencing solutions. Their Los Angeles office supports various industries by providing innovative and tailored solutions designed to enhance communication and service delivery. West Corporation partners with organizations to improve customer interactions, streamline communication processes, and deliver reliable support through the use of cutting-edge technologies and industry best practices. With a strong commitment to quality and fostering long-term partnerships, West Corporation ensures consistent performance and maintains a competitive edge in the global marketplace..

Web Address: west.com

Google Rating: 4.1

 

21. CGS (Computer Generated Solutions)

Overview: Computer Generated Solutions (CGS) specializes in business process outsourcing (BPO) services, including customer support, IT services, and learning solutions. Their Los Angeles operations are dedicated to ensuring high-quality service delivery and customer satisfaction tailored to the needs of various industries. CGS partners with organizations to enhance customer interactions, improve IT infrastructure, and provide comprehensive learning solutions through advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, CGS maintains consistent performance and a competitive edge in the global marketplace.

Web Address: cgsinc.com

Google Rating: 4.1

 

22. SPi Global

Overview: SPi Global specializes in content technology and business process outsourcing solutions. Their Los Angeles office is dedicated to supporting global clients with efficient and scalable services designed to meet the diverse needs of various industries. SPi Global partners with organizations to enhance content management, streamline business processes, and deliver reliable support through advanced technologies and industry best practices. With a commitment to quality and fostering long-term partnerships, SPi Global ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: spi-global.com

Google Rating: 4.2

 

23. Inktel Contact Center Solutions

Overview: Inktel Contact Center Solutions specializes in customer service, sales, and technical support outsourcing. Their Los Angeles operations are dedicated to delivering personalized and high-quality interactions tailored to the specific needs of various industries. Inktel partners with organizations to enhance customer experiences, drive sales, and provide dependable technical support through advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, Inktel ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: inktel.com

Google Rating: 4.3

 

24. Xerox Business Services

Overview: Xerox Business Services specializes in a wide range of outsourcing solutions, including customer care, IT services, and document management. Their Los Angeles presence is dedicated to ensuring reliable and efficient service delivery tailored to the specific needs of various industries. Xerox partners with organizations to enhance customer interactions, optimize IT infrastructure, and streamline document management processes through advanced technologies and industry best practices. With a commitment to quality and fostering long-term partnerships, Xerox Business Services maintains consistent performance and a competitive edge in the global marketplace.

Web Address: xerox.com

Google Rating: 4.1

 

25. Helpware

Overview: Helpware specializes in providing customer support, back-office services, and IT support. Their Los Angeles teams are committed to delivering high-quality and efficient solutions tailored to the diverse needs of various industries. Helpware partners with organizations to enhance customer experiences, streamline back-office operations, and ensure robust IT support through advanced technologies and industry best practices. With a strong commitment to excellence and fostering long-term partnerships, Helpware maintains consistent performance and a competitive edge in the global marketplace.

Google Rating: 4.5

 

Why Consider Outsourcing in Los Angeles?

In today’s fast-paced business environment, companies are constantly seeking ways to stay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing. But why exactly should businesses consider outsourcing their operations? Here are several compelling reasons:

1. Cost Efficiency

Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. Access to Expertise

Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether it’s IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.

3. Focus on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Scalability and Flexibility

Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5. Risk Management

Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6. Innovation and Technology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without the need to make substantial investments themselves. This can lead to improved efficiency, better data analytics, and enhanced customer experiences.

7. Time Savings

Outsourcing allows businesses to save valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistants (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights call center virtual assistant companies worldwide, covering large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

 

Takeaways

The diverse array of top BPO companies in Los Angeles exemplifies the city’s robust business environment and commitment to innovation.

 

From specialized IT services to comprehensive customer support solutions, these top 25 BPO companies showcase a blend of expertise, reliability, and technological prowess.

 

Their presence not only supports local businesses but also attracts global enterprises seeking high-quality outsourcing partners.

 

As Los Angeles continues to thrive as a hub for BPO excellence, these companies stand ready to drive efficiency, productivity, and growth across industries, locally and beyond.