Top 25 BPO companies in Guatemala

Guatemala has become a prominent destination for Business Process Outsourcing (BPO), thanks to its strategic location, cost-effective solutions, and skilled bilingual workforce.

 

The BPO sector in Guatemala has seen impressive growth, with the industry now employing over 50,000 professionals and contributing significantly to the country’s economy.

 

The country’s BPO market is projected to grow at a CAGR of 7.5% over the next five years, driven by increasing demand for high-quality outsourcing services in areas such as customer support, IT services, and finance.

 

With a favorable business environment and strong government support for the outsourcing sector, Guatemala is well-positioned to meet the needs of global businesses.

 

In this article, we will explore the top 25 BPO companies in Guatemala that are leading the industry with their innovative solutions and exceptional service delivery, helping businesses worldwide achieve greater efficiency and growth.

 

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions when they outsource or hire a virtual assistant, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

 

Top 25 BPO companies in Guatemala

 

 

1. 24-7 Intouch

Overview 24-7 Intouch is a global leader in customer experience management and contact center solutions, dedicated to delivering high-quality, personalized interactions for clients across various industries. With a strong focus on innovation and excellence, 24-7 Intouch leverages cutting-edge technology to optimize service delivery and enhance the overall customer experience.

The company’s Guatemala office is a key hub in its global operations, utilizing advanced technologies and best practices to provide exceptional support services. This location is equipped with state-of-the-art infrastructure that ensures efficient handling of customer inquiries, enabling swift and effective issue resolution.

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Web Address: 24-7intouch.com

Google Rating: 4.4

 

2. Alorica

Overview:

Alorica is a global leader in customer experience and contact center solutions, dedicated to enhancing service delivery through the use of advanced technologies. With a significant presence in Guatemala, Alorica is well-positioned to provide exceptional support services to clients across various industries.

Alorica’s comprehensive range of services includes inbound and outbound customer care, technical support, sales, and back-office processing. They utilize a blend of innovative technologies such as artificial intelligence, machine learning, and data analytics to optimize interactions and streamline processes. This ensures that every customer touchpoint is efficient, effective, and tailored to meet individual client needs.

Web Address: alorica.com

Google Rating: 4.1

 

3. Allied Global

Overview: Allied Global is a premier provider of comprehensive business process outsourcing (BPO) services, specializing in contact center operations, customer care, and back-office support. With a notable presence in Guatemala, Allied Global is recognized for delivering reliable and efficient solutions that meet the diverse needs of its clients.

Allied Global’s suite of services includes inbound and outbound call management, technical support, customer service, telemarketing, collections, and help desk support. Their back-office services cover a wide range of functions such as data entry, document processing, and administrative support. By offering these varied services, Allied Global enables businesses to streamline their operations and focus on core activities.

Web Address: alliedglobalbpo.com

Google Rating: 4.2

 

4. Genpact

Overview: Genpact is a global leader in digital transformation and business process management services, helping organizations across multiple industries achieve operational excellence and drive growth. With a robust presence in Guatemala, Genpact’s local office is an integral part of its worldwide network, delivering high-quality services and innovative solutions.

Genpact’s expertise spans a broad range of services including finance and accounting, procurement, supply chain management, risk management, customer service, and IT services. By leveraging advanced technologies such as artificial intelligence, machine learning, robotics, and data analytics, Genpact transforms business processes to enhance efficiency, reduce costs, and improve overall performance.

Web Address: genpact.com

Google Rating: 4.5

 

5. Conduent

Overview: Conduent is a global leader in business process services, offering comprehensive solutions across various industries such as healthcare, transportation, and government. With a significant presence in Guatemala, Conduent’s operations are dedicated to delivering innovative solutions that enhance efficiency and customer satisfaction.

Conduent’s wide range of services includes customer experience management, transaction processing, analytics, automation, and digital payments. By leveraging advanced technologies like artificial intelligence, machine learning, and data analytics, Conduent optimizes business processes and drives operational excellence for its clients.

Web Address: conduent.com

Google Rating: 4.0

 

6.TELUS International

Overview: TELUS International is a premier provider of customer experience and digital solutions, dedicated to helping businesses enhance their customer interactions and drive digital transformation. With a significant presence in Guatemala, TELUS International’s operations are strategically designed to deliver high-quality, multilingual support across various sectors.

Their comprehensive suite of services includes customer service, technical support, IT services, and digital transformation solutions. By leveraging advanced technologies such as artificial intelligence, machine learning, and data analytics, TELUS International ensures that their service delivery is efficient, effective, and tailored to meet the specific needs of their clients.

Web Address: telusinternational.com

Google Rating: 4.5

 

7. Capgemini

Overview: Capgemini is a global leader in consulting, technology, and outsourcing services, dedicated to helping businesses improve performance and drive growth through innovative solutions. With a strong presence in Guatemala, Capgemini’s operations are focused on delivering high-quality services that enhance business processes and outcomes.

Capgemini’s extensive portfolio includes consulting services, IT solutions, digital transformation, cloud services, and outsourcing. They leverage cutting-edge technologies such as artificial intelligence, machine learning, blockchain, and data analytics to provide tailored solutions that meet the unique needs of their clients across various industries.

Web Address: capgemini.com

Google Rating: 4.2

 

8. TaskUs

Overview: TaskUs is a leading provider of digital outsourcing solutions, specializing in customer support, content moderation, and back-office services. Renowned for their innovative approach, TaskUs has established a strong presence in Guatemala, delivering high-quality services that enhance business operations and customer experiences.

TaskUs offers a comprehensive suite of services designed to meet the diverse needs of their clients across various industries. Their offerings include customer experience management, technical support, content moderation, data entry, and other back-office solutions. By leveraging advanced technologies such as artificial intelligence, machine learning, and data analytics, TaskUs ensures efficient and effective service delivery tailored to the specific requirements of each client.

Web Address: taskus.com

Google Rating: 4.6

 

9. Outsource Consultants

Overview: Outsource Consultants is a leading provider of call center outsourcing and consulting services, dedicated to helping businesses enhance customer engagement through efficient and cost-effective solutions. With a significant presence in Guatemala, Outsource Consultants focuses on delivering superior customer engagement strategies tailored to meet the unique needs of their clients.

Outsource Consultants’ comprehensive range of services includes customer service, technical support, sales, and back-office operations. By leveraging advanced technologies and industry best practices, they provide tailored solutions that maximize efficiency and drive business value. Their expertise in call center management ensures that clients receive top-notch service that enhances customer satisfaction and loyalty.

Web Address: outsource-consultants.com

Google Rating: 4.3

 

10. Transactel (Unisono)

Overview: Transactel, part of the Unisono Group, is a distinguished provider of contact center and business process outsourcing (BPO) services, with a specialization in customer support and sales operations. Their Guatemala office is renowned for its high-quality service delivery and operational excellence, making it a key player in enhancing business performance and customer satisfaction.

Transactel offers a wide array of services designed to meet the diverse needs of their clients. These services include customer care, technical support, sales, and back-office operations. By utilizing advanced technologies and adhering to industry best practices, Transactel ensures efficient and effective service delivery that is tailored to the specific requirements of each client.

Web Address: transactel.net

Google Rating: 4.1

 

11. Atento

Overview: Atento is a premier provider of customer relationship management (CRM) and business process outsourcing (BPO) services, dedicated to helping businesses enhance customer interactions and streamline operations. With a robust presence in Guatemala, Atento’s operations are focused on delivering high-quality customer care, sales, and back-office support.

Atento’s extensive range of services includes customer service, technical support, sales, collections, and various back-office functions. By leveraging innovative technologies and industry best practices, Atento creates tailored solutions that meet the specific needs of its clients across multiple sectors. Their commitment to quality and efficiency ensures optimal service delivery and improved customer satisfaction.

Web Address: atento.com

Google Rating: 4.2

 

12. VXI Global Solutions

Overview: VXI Global Solutions is a leading provider of customer care, IT support, and sales outsourcing services, committed to helping businesses enhance their operations and customer interactions. With a significant presence in Guatemala, VXI’s center offers multilingual support and tailored solutions designed to meet the unique needs of its clients.

VXI Global Solutions provides a comprehensive suite of services that includes customer service, technical support, sales, and back-office functions. By leveraging cutting-edge technologies and adhering to industry best practices, VXI delivers efficient and effective service solutions that drive business performance and customer satisfaction.

Web Address: vxi.com

Google Rating: 4.4

 

13. Sitel Group

Overview: Sitel Group is a global leader in providing comprehensive customer service solutions, dedicated to enhancing customer experiences through cost-effective and high-quality services. Leveraging nearshore locations in Guatemala, Sitel Group delivers exceptional support across various sectors, including finance, healthcare, and telecommunications.

Sitel Group offers an extensive range of services that encompass customer care, technical support, sales, and back-office operations. By utilizing advanced technologies and adhering to industry best practices, Sitel ensures efficient and effective service delivery tailored to the specific needs of its clients. Their commitment to quality and innovation helps businesses achieve superior customer satisfaction and operational efficiency.

Web Address: sitel.com

Google Rating: 4.2

 

14. Sutherland Global Services

Overview: Sutherland Global Services is a leading provider of process transformation services, specializing in customer engagement, digital transformation, and back-office support. With a strong presence in Guatemala, Sutherland is dedicated to helping clients improve operational efficiency and drive business growth.

Sutherland offers a comprehensive suite of services designed to meet the diverse needs of their clients. These services include customer care, technical support, sales, data analytics, and various back-office functions. By leveraging advanced technologies and industry best practices, Sutherland delivers tailored solutions that enhance service delivery and customer satisfaction.

Web Address: sutherlandglobal.com

Google Rating: 4.2

 

15. Allied Contact Center

Overview: Allied Contact Center is a leading provider of customer service, technical support, and back-office services, dedicated to delivering personalized and high-quality interactions. With a strong operational base in Guatemala, Allied Contact Center focuses on helping businesses enhance their customer experiences and streamline operations.

Allied Contact Center provides a wide range of services tailored to meet the specific needs of their clients. These services include customer care, technical support, sales, and various back-office functions. By leveraging advanced technologies and industry best practices, Allied ensures efficient and effective service delivery that enhances customer satisfaction and loyalty.

Web Address: alliedcontactcenter.com

Google Rating: 4.3

 

16. SYKES Enterprises

Overview: SYKES Enterprises is a global leader in providing customer contact management solutions and business process outsourcing (BPO) services. With a significant presence in Guatemala, SYKES is dedicated to delivering exceptional customer service and technical support that drive business success.

SYKES offers a comprehensive range of services designed to meet the diverse needs of their clients. These services include customer care, technical support, sales, and various back-office functions. By leveraging advanced technologies and adhering to industry best practices, SYKES ensures efficient and effective service delivery that enhances customer satisfaction and operational efficiency.

Web Address: sykes.com

Google Rating: 4.1

 

17. CGS (Computer Generated Solutions)

Overview: CGS (Computer Generated Solutions) is a leading provider of business process outsourcing (BPO) services, specializing in customer support, IT services, and learning solutions. With a robust presence in Guatemala, CGS is committed to ensuring high-quality service delivery and exceptional customer satisfaction.

CGS offers a comprehensive suite of services designed to meet the diverse needs of its clients. These services include customer care, technical support, IT infrastructure management, and training and development programs. By leveraging advanced technologies and industry best practices, CGS delivers efficient and effective service solutions that drive business performance and enhance customer experiences.

Web Address: cgsinc.com

Google Rating: 4.1

 

 

18. Firstsource Solutions

Overview: Firstsource Solutions is a premier provider of business process management (BPM) services, specializing in customer service, healthcare, and banking. With strategic operations in Guatemala, Firstsource is committed to delivering cost-efficient and high-quality services that enhance business performance and customer satisfaction.

Firstsource Solutions offers a comprehensive suite of BPM services tailored to meet the diverse needs of their clients. These services include customer care, revenue cycle management in healthcare, and financial services for the banking sector. By leveraging advanced technologies and industry best practices, Firstsource ensures efficient and effective service delivery that drives operational excellence and superior customer experiences.

Web Address: firstsource.com

Google Rating: 4.0

 

19. iQor

Overview: iQor is a leading provider of customer interaction and product support solutions, dedicated to enhancing customer experiences through scalable and flexible services. With strategic operations in Guatemala, iQor ensures that businesses receive high-quality support tailored to their specific needs.

iQor offers a comprehensive range of services designed to meet the diverse demands of their clients. These services include customer care, technical support, sales, and product support. By leveraging advanced technologies and industry best practices, iQor delivers efficient and effective service solutions that improve customer satisfaction and loyalty.

Web Address: iqor.com

Google Rating: 4.3

 

20. HGS (Hinduja Global Solutions)

Overview: HGS (Hinduja Global Solutions) is a global leader in customer experience management and business process outsourcing (BPO) services. With a strong presence in Guatemala, HGS is committed to delivering exceptional customer interactions and continuous process improvements that drive business success.

HGS offers a comprehensive range of services tailored to meet the diverse needs of their clients. These services include customer care, technical support, sales, and a variety of back-office functions. By leveraging advanced technologies, analytics, and industry best practices, HGS ensures efficient and effective service delivery that enhances customer satisfaction and loyalty.

Web Address: teamhgs.com

Google Rating: 4.2

 

21. NICE inContact

Overview: NICE inContact is a leading provider of cloud contact center software and customer experience solutions, dedicated to helping businesses enhance their customer interactions through innovative technologies. With strategic operations in Guatemala, NICE inContact ensures that organizations can deliver exceptional customer service efficiently and effectively.

NICE inContact offers a comprehensive suite of services designed to meet the diverse needs of their clients. These services include omnichannel customer engagement, workforce optimization, analytics, and artificial intelligence-driven solutions. By leveraging advanced technologies and best practices, NICE inContact empowers businesses to streamline their operations, improve customer satisfaction, and increase loyalty.

Web Address: niceincontact.com

Google Rating: 4.3

 

22. Tech Mahindra

Overview: Tech Mahindra is a global leader in digital transformation, consulting, and business re-engineering services. With a strong presence in Guatemala, Tech Mahindra is committed to delivering high-quality IT and business process outsourcing (BPO) services that drive innovation and operational excellence.

Tech Mahindra offers a comprehensive suite of services designed to meet the diverse needs of their clients. These services include digital transformation, IT consulting, software development, system integration, and a wide range of BPO solutions. By leveraging cutting-edge technologies and industry best practices, Tech Mahindra ensures efficient and effective service delivery that enhances business performance and customer satisfaction.

Web Address: techmahindra.com

Google Rating: 4.1

 

23. WNS Global Services

Overview: WNS Global Services is a premier provider of business process management (BPM) services, offering comprehensive solutions across various sectors including finance, healthcare, and travel. With strategic operations in Guatemala, WNS is dedicated to delivering innovative solutions that enhance business efficiency and performance.

Web Address: wns.com

Google Rating: 4.6

 

24. HCL Technologies

Overview: HCL Technologies is a global leader in IT and business outsourcing services, offering a comprehensive range of solutions including customer service, IT support, and engineering services. With strategic operations in Guatemala, HCL Technologies is committed to delivering innovative solutions that meet the diverse needs of their clients and enhance business performance.

HCL Technologies provides a wide array of services designed to address the various challenges faced by businesses today. These services include IT infrastructure management, application development and maintenance, customer support, engineering and R&D services, and digital transformation solutions. By leveraging advanced technologies and industry best practices, HCL ensures efficient and effective service delivery that drives operational excellence and improves customer satisfaction.

Web Address: hcltech.com

Google Rating: 4.2

 

25. Transcom

Overview:  Transcom is a global leader in customer care, sales, and technical support services, dedicated to delivering high-quality, scalable solutions that meet the diverse needs of its clients. With strategic operations in Guatemala, Transcom ensures that businesses receive exceptional support tailored to enhance customer experiences.

Web Address: transcom.com

Google Rating: 4.1

Why Consider Outsourcing in Guatemala?

In today’s fast-paced business environment, companies are constantly seeking ways to stay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing.

 

But why exactly should businesses consider outsourcing their operations?

 

Here are several compelling reasons:

1. Cost Efficiency

Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. Access to Expertise

Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether it’s IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.

3. Focus on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Scalability and Flexibility

Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5. Risk Management

Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6. Innovation and Technology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without the need to make substantial investments themselves. This can lead to improved efficiency, better data analytics, and enhanced customer experiences.

7. Time Savings

Outsourcing allows businesses to save valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

Guatemala’s BPO industry is rapidly evolving, driven by a blend of cost-effectiveness, skilled bilingual professionals, and a supportive business environment.

The top 25 BPO companies in Guatemala highlighted in this article exemplify the country’s growing capabilities in delivering world-class outsourcing services.

These companies provide a wide range of solutions, from customer support and IT services to finance and human resources, helping businesses around the globe enhance their operational efficiency and competitiveness.

 

As the BPO sector continues to expand, Guatemala is poised to become an even more attractive destination for businesses seeking reliable and innovative outsourcing partners.

By leveraging the strengths of these leading BPO companies, businesses can achieve significant growth and operational success.