Top 25 BPO Companies in East Asia

East Asia has emerged as a powerhouse in the global Business Process Outsourcing (BPO) industry, fueled by its technological advancements, skilled workforce, and strategic business practices.

 

The region encompasses leading economies such as China, Japan, South Korea, and Taiwan, collectively driving significant growth in the BPO sector.

 

 

As of 2023, the East Asian BPO market is valued at over $XX billion, with projections indicating continued expansion at a CAGR of XX% over the next five years.

 

This growth is underpinned by the region’s expertise in IT services, customer support, finance, and digital transformation solutions.

 

In this blog, we delve into the top 25 BPO companies in East Asia, highlighting their contributions to the industry and their innovative approaches to outsourcing.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

 

Top 25 BPO Companies in East Asia

1. Infosys BPM

Overview: Infosys BPM specializes in providing end-to-end outsourcing services, including finance and accounting, procurement, and customer service. Leveraging strategically located nearshore centers, Infosys BPM helps clients achieve operational efficiency and significant cost savings. The company’s comprehensive suite of services is designed to meet the unique needs of each client, enhancing productivity and driving business growth. Their offerings include expert financial management, streamlined procurement processes, and personalized customer care. By utilizing advanced technologies and industry best practices, Infosys BPM ensures seamless and effective service delivery. With a dedicated and skilled workforce, Infosys BPM is committed to fostering long-term partnerships, boosting operational performance, and maintaining a competitive edge in the global marketplace.

Web Address: infosysbpm.com

Google Rating: 4.5

 

2. Tata Consultancy Services (TCS)

Overview: Tata Consultancy Services (TCS) offers a wide array of IT services, consulting, and business solutions. Their BPO services include customer support, finance, and HR, with a significant presence in East Asia to support diverse industries. TCS partners with organizations across various sectors to enhance operational efficiency, improve customer experiences, and drive strategic growth. Their comprehensive offerings include robust IT solutions, expert consulting services, and dynamic business process outsourcing tailored to meet clients’ specific needs. By leveraging advanced technologies and industry best practices, TCS ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, TCS is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace..

Web Address: tcs.com

Google Rating: 4.4

 

3. WNS Global Services

Overview: WNS Global Services specializes in business process management across various sectors, including finance, healthcare, and travel. With robust operations in East Asia, WNS offers innovative solutions designed to enhance business efficiency and drive growth. The company partners with organizations worldwide to optimize processes, reduce costs, and improve service quality. Their comprehensive offerings include financial services management, healthcare support, and travel industry solutions, tailored to meet the unique needs of each client. By leveraging advanced technologies and industry best practices, WNS ensures reliable and high-quality service delivery. With a dedicated and skilled workforce, WNS is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: wns.com

Google Rating: 4.6

 

4. Genpact

Overview: Genpact provides digital transformation services and business process management, focusing on improving business outcomes through technology and analytics. With a strong presence in East Asia, Genpact ensures high-quality service delivery to businesses across various industries. The company partners with organizations to streamline operations, enhance customer experiences, and drive strategic growth by leveraging cutting-edge technologies and data-driven insights. Their comprehensive offerings include process optimization, advanced analytics, and tailored digital solutions designed to meet the specific needs of each client. By integrating industry best practices, Genpact guarantees efficient and effective service delivery. With a dedicated and skilled workforce, Genpact is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: genpact.com

Google Rating: 4.5

 

5. Teleperformance

Overview: Teleperformance specializes in customer experience management and contact center solutions. With extensive operations in East Asia, Teleperformance offers multilingual support tailored to meet the diverse needs of their clients. The company partners with businesses across various industries to enhance customer satisfaction, improve service efficiency, and drive strategic growth. Their comprehensive offerings include personalized customer care, technical support, and robust contact center operations designed to optimize business outcomes. By leveraging advanced technologies and industry best practices, Teleperformance ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, Teleperformance is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: teleperformance.com

Google Rating: 4.4

 

6.  Concentrix

Overview: Concentrix delivers customer engagement services, IT solutions, and analytics. With a strong foothold in East Asia, Concentrix offers cost-effective and scalable services to businesses across various industries. The company focuses on enhancing customer experiences, optimizing operations, and driving business growth through innovative solutions and data-driven insights. Their comprehensive offerings include customer support, technical assistance, IT service management, and detailed analytics designed to meet the specific needs of each client. By leveraging cutting-edge technologies and industry best practices, Concentrix ensures efficient and high-quality service delivery. With a dedicated and skilled workforce, Concentrix is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: concentrix.com

Google Rating: 4.3

 

7. HCL Technologies

Overview: HCL Technologies provides IT and business outsourcing services, including customer service, IT support, and engineering services. Leveraging its extensive presence in East Asia, HCL Technologies delivers innovative solutions tailored to meet the diverse needs of its clients. The company partners with organizations across various industries to enhance operational efficiency, improve customer experiences, and drive strategic growth. Their comprehensive offerings include robust IT solutions, expert engineering services, and dynamic customer support, all designed to optimize business outcomes. By integrating advanced technologies and industry best practices, HCL Technologies ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, HCL Technologies is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Google Rating: 4.2

 

8. Nippon Telegraph and Telephone Corporation (NTT)

Overview: Nippon Telegraph and Telephone Corporation (NTT) offers a comprehensive range of IT and business process outsourcing solutions, including cloud services, data centers, and cybersecurity. With a strong presence in East Asia, NTT supports global business operations by delivering innovative and reliable solutions. The company partners with organizations across various industries to enhance operational efficiency, ensure data security, and drive strategic growth. Their extensive offerings include robust cloud infrastructure, state-of-the-art data centers, and advanced cybersecurity measures designed to meet the specific needs of each client. By leveraging cutting-edge technologies and industry best practices, NTT ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, NTT is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: ntt.com

Google Rating: 4.1

 

9. IBM Global Services

Overview: IBM Global Services provides IT outsourcing, business consulting, and digital transformation services. With operations in East Asia, IBM Global Services leverages advanced technologies like AI and blockchain to deliver cutting-edge solutions. The company partners with organizations across various industries to enhance operational efficiency, drive innovation, and support strategic growth. Their comprehensive offerings include robust IT infrastructure management, expert business consulting, and tailored digital transformation initiatives designed to meet the unique needs of each client. By integrating state-of-the-art technologies and industry best practices, IBM Global Services ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, IBM Global Services is committed to fostering long-term partnerships, driving technological advancements, and maintaining a competitive edge in the global marketplace.

Web Address: ibm.com

Google Rating: 4.0

 

10. Fujitsu

Overview: Fujitsu offers IT services and business process outsourcing, specializing in cloud computing, cybersecurity, and digital transformation. Known for reliability and innovation, Fujitsu’s operations in East Asia deliver high-quality services tailored to meet the diverse needs of its clients. The company partners with organizations across various industries to enhance operational efficiency, secure data, and drive strategic growth through innovative solutions. Their comprehensive offerings include robust cloud infrastructure, advanced cybersecurity measures, and dynamic digital transformation initiatives designed to optimize business outcomes. By leveraging cutting-edge technologies and industry best practices, Fujitsu ensures consistent and efficient service delivery. With a dedicated and skilled workforce, Fujitsu is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace..

Web Address: fujitsu.com

Google Rating: 4.2

 

11. Hitachi Vantara

Overview: Hitachi Vantara specializes in data management, analytics, and digital solutions. Their business process outsourcing (BPO) services in East Asia are designed to help businesses optimize operations and drive innovation. By partnering with organizations across various industries, Hitachi Vantara enhances operational efficiency, provides actionable insights through advanced analytics, and supports strategic growth with tailored digital solutions. Their comprehensive offerings include robust data management systems, cutting-edge analytics, and dynamic digital transformation initiatives, all aimed at meeting the unique needs of each client. Leveraging state-of-the-art technologies and industry best practices, Hitachi Vantara ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, Hitachi Vantara is committed to fostering long-term partnerships, driving technological advancements, and maintaining a competitive edge in the global marketplace.

Web Address: hitachivantara.com

Google Rating: 4.3

 

12. EXL Service

Overview: EXL Service offers operations management and analytics solutions, delivering high-quality services in finance, healthcare, and insurance. Their East Asian teams are renowned for their expertise and commitment to excellence, helping businesses enhance operational efficiency, gain actionable insights, and drive strategic growth. EXL’s comprehensive offerings include robust operations management, advanced analytics, and industry-specific solutions tailored to meet the unique needs of each client. By leveraging cutting-edge technologies and industry best practices, EXL ensures consistent and efficient service delivery. With a dedicated and skilled workforce, EXL is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: exlservice.com

Google Rating: 4.4

 

13. Sitel Group

Overview: Sitel Group specializes in customer experience management and business process outsourcing (BPO) services. Their East Asian operations are distinguished by providing multilingual support and scalable solutions tailored to meet the diverse needs of global businesses. Partnering with organizations across various industries, Sitel Group enhances customer interactions, improves service efficiency, and drives strategic growth. Their comprehensive offerings include robust customer support, advanced contact center technologies, and dynamic BPO services designed to optimize business outcomes. By leveraging state-of-the-art technologies and industry best practices, Sitel Group ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, Sitel Group is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: sitel.com

Google Rating: 4.1

 

14. Hexaware Technologies

Overview: Hexaware Technologies provides IT and business process outsourcing (BPO) services, specializing in automation, digital transformation, and customer support. With a strong presence in East Asia, Hexaware ensures efficient service delivery and high-quality solutions tailored to meet the needs of its clients. The company partners with organizations across various industries to enhance operational efficiency, streamline processes through automation, and drive strategic growth via innovative digital solutions. Their comprehensive offerings include robust IT infrastructure management, cutting-edge automation technologies, and responsive customer support services. By leveraging advanced technologies and industry best practices, Hexaware ensures consistent and reliable service delivery. With a dedicated and skilled workforce, Hexaware is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: hexaware.com

Google Rating: 4.3

 

15. Capgemini

Overview: Capgemini provides consulting, technology, and outsourcing services, with a focus on delivering innovative solutions to improve business performance. Their East Asian operations are dedicated to helping organizations enhance operational efficiency, drive innovation, and achieve strategic growth. Capgemini’s comprehensive offerings include expert business consulting, cutting-edge technology implementations, and tailored outsourcing services designed to meet the unique needs of each client. By leveraging advanced technologies and industry best practices, Capgemini ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, Capgemini is committed to fostering long-term partnerships, driving technological advancements, and maintaining a competitive edge in the global marketplace.

Web Address: capgemini.com

Google Rating: 4.2

 

16. Tech Mahindra

Overview: Tech Mahindra offers digital transformation, consulting, and business re-engineering services, with a focus on delivering high-quality IT and business process outsourcing (BPO) services. Their East Asian teams are renowned for their expertise and commitment to excellence, helping businesses optimize operations, adopt innovative technologies, and drive strategic growth. Tech Mahindra’s comprehensive offerings include robust IT infrastructure management, advanced digital solutions, and tailored BPO services designed to meet the specific needs of each client. By leveraging cutting-edge technologies and industry best practices, Tech Mahindra ensures consistent and efficient service delivery. With a dedicated and skilled workforce, Tech Mahindra is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: techmahindra.com

Google Rating: 4.1

 

17. Datacom

Overview: Datacom provides IT outsourcing and business process management services, focusing on helping businesses manage IT infrastructure and improve operational efficiency. With a strong presence in East Asia, Datacom partners with organizations across various industries to optimize operations, enhance IT capabilities, and drive strategic growth. Their comprehensive offerings include robust IT infrastructure management, advanced business process solutions, and tailored IT outsourcing services designed to meet the unique needs of each client. By leveraging state-of-the-art technologies and industry best practices, Datacom ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, Datacom is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: datacomgroup.net

Google Rating: 4.2

 

18. SYKES Enterprises

Overview: SYKES Enterprises specializes in customer contact management solutions and services within the business process outsourcing (BPO) sector. Their East Asian operations are dedicated to delivering exceptional customer service and technical support, helping businesses enhance customer interactions and improve service efficiency. SYKES partners with organizations across diverse industries to provide tailored customer support solutions, advanced contact center technologies, and comprehensive BPO services designed to meet the specific needs of each client. By leveraging innovative technologies and industry best practices, SYKES ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, SYKES is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: sykes.com

Google Rating: 4.1

 

19. Firstsource Solutions

Overview: Firstsource Solutions specializes in business process management across customer service, healthcare, and banking sectors. Their East Asian operations are designed to deliver cost-efficient and high-quality services that help businesses optimize their processes and enhance operational performance. Firstsource partners with organizations to provide tailored solutions, including robust customer support, efficient healthcare process management, and advanced banking services. By leveraging state-of-the-art technologies and industry best practices, Firstsource ensures consistent and reliable service delivery. With a dedicated and skilled workforce, Firstsource is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: firstsource.com

Google Rating: 4.0

 

20. Cognizant

Overview: Cognizant offers IT services, consulting, and business process outsourcing (BPO), with a strong emphasis on delivering digital transformation and operational excellence. Their East Asian teams are renowned for their expertise and commitment to helping businesses enhance efficiency and drive strategic growth. Cognizant’s comprehensive offerings include advanced IT infrastructure management, innovative digital solutions, and tailored BPO services designed to meet the specific needs of each client. By leveraging cutting-edge technologies and industry best practices, Cognizant ensures high-quality and consistent service delivery. With a dedicated and skilled workforce, Cognizant is committed to fostering long-term partnerships, driving technological advancements, and maintaining a competitive edge in the global marketplace.

Web Address: cognizant.com

Google Rating: 4.3

 

21. Aegis Limited

Overview: Aegis Limited specializes in customer experience management and business process outsourcing (BPO) services. Their East Asian operations are dedicated to providing scalable and customer-centric solutions, helping businesses enhance their customer interactions and improve operational efficiency. Aegis partners with organizations across various industries to deliver tailored customer support, advanced contact center technologies, and comprehensive BPO services designed to meet the unique needs of each client. By leveraging innovative technologies and industry best practices, Aegis ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, Aegis is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: aegisglobal.com

Google Rating: 4.0

 

22. Transcosmos

Overview: Transcosmos specializes in digital marketing, business process outsourcing (BPO), and IT services. Their East Asian operations are focused on delivering high-quality and cost-effective solutions, helping businesses optimize their processes and achieve strategic objectives. Transcosmos partners with organizations across various industries to provide tailored digital marketing strategies, robust IT infrastructure management, and comprehensive BPO services designed to meet the specific needs of each client. By leveraging cutting-edge technologies and industry best practices, Transcosmos ensures consistent and reliable service delivery. With a dedicated and skilled workforce, Transcosmos is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: trans-cosmos.co.jp

Google Rating: 4.1

 

23. HKT Teleservices

Overview:HKT Teleservices specializes in customer service, sales, and technical support outsourcing. Their operations in East Asia are dedicated to delivering multilingual support and high-quality services, helping businesses enhance their customer interactions and improve operational efficiency. HKT Teleservices partners with organizations across various industries to provide tailored customer support solutions, robust sales strategies, and advanced technical support services designed to meet the specific needs of each client. By leveraging innovative technologies and industry best practices, HKT Teleservices ensures consistent and reliable service delivery. With a dedicated and skilled workforce, HKT Teleservices is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: hktteleservices.com

Google Rating: 4.2

 

24. VXI Global Solutions

Overview: VXI Global Solutions specializes in customer care, sales, and IT support services. Their East Asian presence is focused on ensuring reliable and efficient service delivery, helping businesses optimize their operations and enhance customer satisfaction. VXI Global Solutions partners with organizations across various industries to provide tailored customer support, effective sales strategies, and comprehensive IT support services designed to meet the unique needs of each client. By leveraging advanced technologies and industry best practices, VXI Global Solutions ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, VXI Global Solutions is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: vxi.com

Google Rating: 4.4

 

25. iQor

Overview: iQor specializes in delivering customer interaction and product support solutions. Their East Asian operations are focused on providing scalable and flexible services designed to enhance customer experiences and improve operational efficiency. iQor partners with organizations across various industries to offer tailored customer support, efficient product support solutions, and advanced technologies that meet the specific needs of each client. By leveraging innovative technologies and industry best practices, iQor ensures consistent and high-quality service delivery. With a dedicated and skilled workforce, iQor is committed to fostering long-term partnerships, driving innovation, and maintaining a competitive edge in the global marketplace.

Web Address: iqor.com

Google Rating: 4.3

 

Why Consider Outsourcing East Asia?

In today’s fast-paced business environment, companies are constantly seeking ways to stay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing. But why exactly should businesses consider outsourcing their operations? Here are several compelling reasons:

1. Cost Efficiency

Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. Access to Expertise

Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether it’s IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.

3. Focus on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Scalability and Flexibility

Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5. Risk Management

Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6. Innovation and Technology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without the need to make substantial investments themselves. This can lead to improved efficiency, better data analytics, and enhanced customer experiences.

7. Time Savings

Outsourcing allows businesses to save valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistants (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

 

Takeaways

The top 25 BPO companies in East Asia represent a diverse and dynamic sector that continues to drive innovation and efficiency in global outsourcing.

 

From leading IT services to specialized customer support and beyond, these companies have demonstrated their ability to deliver high-quality solutions that meet the needs of businesses worldwide.

 

With a strong focus on technology adoption, a skilled workforce, and strategic geographic advantage, East Asia remains a pivotal region for BPO excellence.

 

Call center virtual assistant businesses navigate the complexities of today’s global economy; partnering and hiring a virtual assistant with these top BPO companies in East Asia offers a pathway to operational excellence, cost savings, and sustained growth in a competitive landscape.