Chatlio For Slack Live Chat Review: Features And Pricing

Chatlio for Slack is a third-party integration that uses Slack as a chat client for chatting with visitors directly.

 

It is the first official live chat app that is fully integrated with Slack which can be an essential tool for every virtual assistant.

Stealth Agents can further support your efforts with their expert virtual assistant ensuring your business excels in connecting with and retaining customers.

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With this app, you and your team can now communicate with each other directly from within Slack without using additional tools.

 

You can use Slack features such as emojis, requesting screenshots, identifying the visitor’s location and browser, typing indicators, and code block highlighting to have a great experience.

Chatlio review

Chatlio is the best way to chat with your visitors via Slack. Its widget is highly customizable. You can change the color, shape, and label all within the Chatlio control panel.

 

This app can become a complete customer care system that can be integrated into your website and your Slack account. No extra software is required to communicate with your visitors!

 

Once you have set up Chatlio, you must pick a channel from within Slack where you want customer messages to show up. When a customer leaves a message, this message is delivered to Chatlio within Slack’s channel.

 

Any agent from within your team can initiate a chat with the customer and help them up.The developers of Chatlio have kept one thing in mind while creating this software. They wanted to minimize the use of tools, in general, to communicate with customers.

 

With Chatlio, exactly this is possible. You don’t have to leave Slack to respond to the requests of customers and you won’t have to use additional software to get access to amazing features.

 

Chatlio Features

Let’s have a look at the features that make it great:

 

1. Engage automatically

Using Chatlio triggers, you can engage with your customers automatically. Send them messages on your behalf to improve visitor engagement. This means no customer will be left unanswered.

2. Access slack features

Slack users have the option of customizing the behavior of Chatlio from within Slack by using custom commands.

 

You can also drag and drop images and files in your Slack account and forward them to visitors.

3. Engage with your team

Chatlio hasn’t just made customer communication easy, it has also played a critical role in improving engagement within your team.

 

Let’s say a visitor comes to your website and initiates a chat session.

 

When we do so, this software creates a devoted channel for the conversation.

Your team will be able to see the notification in the Chatlio channel inside Slack.

 

Operators can join the conversation any time they want.

 

4. Easy integration

Chatlio has been designed for developers by developers. They have made the setup and integration easy.

 

All you have to do is allow Chatlio to access Slack and then choose a channel you would like to integrate, paste the embed code on the pages you would like the live chat widget to appear and you are done.

 

Ease is not the only benefit, with this widget, communication becomes fast, secure, and reliable. This widget is loaded in such a way that it does not impact the rest of the speed of your website.

 

5. A perfect pre-sales tool

Chatlio is great for pre-sales. So you are not just communicating with your visitors, but encouraging them to convert as well. Let’s find out how:

• Chatlio shows the current page of the visitor, their location, IP address, and local time so that you can track where the traffic is coming from.

 

• Using the live chat feature, you can talk to your visitors instantly. This means if they are in the middle of making a purchase and they need help, your agents will be able to assist them right away.

 

• You can also identify visitors. This is done by using JavaScript API. You can send custom data with any chat and show it alone each chat.

 

• You can also ask the visitor their name and email before chatting to know who they are

6. It’s a support product tool

Chatlio is not just a live chat product, it is also a great support product.

 

In other words, it helps you ensure that your visitors have a great experience and they keep on coming back for more.

 

Let’s check out its support features:

 

• You can ask the customer to take a screenshot and let you know about the issue without using any additional software

 

• Since Chatlio shows the location of the customer by default, you will always know who they are

 

• Using Webhooks, you can easily integrate hundreds of third party software and CRM and take the experience further

 

• You can also share code samples as well as snippets just like you do in Slack

A Step-by-Step Guide to Integrating Live Chat with Slack

Are you considering integrating Chatlio with your website to enhance customer interactions? 

 

Chatlio is a powerful Slack add-on that lets you chat with people who visit your website right from Slack.  

 

Here’s a detailed guide on how to set up and customize Chatlio for optimal performance.

 

Step 1: Authorization and Connection 

The first step to using Chatlio is connecting it to your Slack workspace. 

 

You’ll need to authorize Chatlio from within Slack, granting it the necessary permissions to interact with your team and your Slack channels.

 

Step 2: Obtain the Widget Code 

After successfully connecting Chatlio to Slack, the next step is to visit Chatlio’s website and retrieve the widget code snippet. 

 

This code is essential as it will be embedded into your website, enabling the live chat feature.

 

Step 3: Embedding the Widget on Your Site

 With the widget code in hand, you can now embed it into your website’s HTML. 

 

Usually, this is done by pasting the code into your site’s footer or header. This makes sure that the chat feature is present on all pages, or just certain pages, as you choose.  

Customization and Usability 

The Chatlio widget is highly customizable to fit the look and feel of your brand:

 

Adaptive Design

• The title bar of the widget can be minimized into a chat icon on mobile devices for better space management and user experience. It automatically expands when on full screen.

 

Visibility Options

• On smaller screens or when not required, you have the option to hide the widget to keep your website interface clean and uncluttered.

 

Chatlio demo

if you are already using Slack for project management and tracking and would like to see how Chatlio works and how it can help, you can request a demo by visiting https://chatlio.com/demo/.

Schedule the demo as per your availability. It’s going to be a 30 minutes session with a representative who will walk you through the app.

 

How much does Chatlio cost?

Chatlio is available in four plans. Let’s explore them in detail:

Starter

This plan costs $29 per month and supports 2 operators, one widget, and 200+ conversations per month, includes unlimited domains, bandwidth, and Free CSS customization.

 

Basic

This plan starts at $49 per month and supports unlimited operators, one widget, 1000 conversations per month, and all features of the starter plan, triggers and auto messages, and saved replies.

 

Pro

The pro plan price starts at $99 per month and it supports two widgets, 3000 conversations per month, all features of the basic plan including other features such as qualified leads, pre-chat questions, and white label widget.

 

Business

The price of the business plan starts at $199 per month. It supports 5 widgets, 5000 conversations per month, and all features of the Pro plan.

Note that all plans include a 30-day free trial.

Step-by-Step Guide to Installing Chatlio on WordPress

If you would like to add Chatlio to your WordPress website, it’s very simple. Follow these steps:

Step 1: Access the Plugin Section

• First, go to your WordPress dashboard and join in.

 

• On the left-hand menu, find the “Plugins” area. 

 

Step 2: Install the Chatlio Plugin

• In the ‘Plugins‘ menu, click on ‘Add New‘ at the top of the page.

 

• Use the search bar to enter “Chatlio.”

 

• Once you find the plugin named “Chatlio for WordPress,” click on ‘Install Now.’

 

Step 3: Activate the Plugin

• After the installation completes, click on ‘Activate‘ to enable the Chatlio plugin on your WordPress site.

 

Step 4: Configure the Plugin

• Navigate to the Chatlio configuration page within your WordPress dashboard. This can usually be found under ‘Settings‘ or directly on the ‘Plugins‘ page, depending on your setup.

 

• You will need the “Widget ID” from your Chatlio dashboard. Log into Chatlio, copy the Widget ID provided.

 

Step 5: Enter the Widget ID

• Back in WordPress, go to the settings of the Chatlio plugin.

 

• Paste the Widget ID into the designated field to link your Chatlio account with your WordPress site.

 

Step 6: Save and Verify Installation

• Click ‘Save Changes‘ to apply the settings.

 

• Refresh your website to see the Chatlio widget active. You might need to clear your cache if the widget does not appear immediately.

Frequently asked questions 

How do I remove a channel in Chatlio?

As you know, adding Chatlio to different channels across Slack is quite simple.

 

To remove a channel, go to the integrations tab, choose the channel you would like to remove, and hit the “delete” button.

How to use Chatlio integration

Using the JavaScript API, your developers will have all the control they need to integrate and widget and chat data.

 

With Webhooks, you can export all data out of Chatlio into any third-party system or your own in real-time. You can also build your own bots for communicating with visitors/

 

If you are looking for a code-free way of integrating Chatalio into any existing system, the Zapier app is the best. It allows you to integrate Chatlio into more than 2000 different services and apps.

Where do I paste the widget code from Chatlio

After you have signed up for Chatlio, all you have to do is connect it to your Slack account. This requires pasting the widget code.

 

Follow these steps to get started:

 

1. Copy the code provided by Chatlio

 

2. You can paste this code on any page of your website where you want to display the live chat widget functionality

 

3. You can also choose the style of the widget (standard, sidebar, embed inline, and WordPress plugin)

How does a user end Chatlio

The user can end the chat on Chatlio by clicking on the “end conversation” button on the live chat.

Takeaways

Chatlio is an amazing live chat software that is designed for agencies and enterprises. It offers end-to-end solutions for the web app from features such as customizable branding, website visitor tracking, canned responses, offline form, to proactive chat, and more, this fully-featured chat software can streamline customer communication and support from within Slack