Top 25 BPO Companies in Morocco – North Africa’s Best in Business Services

BPO companies in Morocco are thriving thanks to the country’s multilingual talent and cost-effective services. Stealth Agents stands out by offering customized virtual assistant solutions that help businesses save time, scale faster, and stay focused on growth.

Thanks to its great location, skilled workforce, and affordable costs, Morocco is becoming a significant hub in the global BPO industry. The BPO sector in Morocco is growing at an impressive 15% each year, driven by demand from international businesses, including BPO companies worldwide and BPO companies in the USA, looking for reliable outsourcing solutions.

 

OnMorocco’scco’s biggest strength is its multilingual professionals who speak Arabic, French, Spanish, and English, making it easier to connect with global markets. Moroccan universities and colleges produce graduates skilled in IT, customer service, and business management, meeting the needs of the BPO industry.

 

The government has also supported this growth with programs like”the “Morocco Digital”2020” strategy, boosting tech infrastructure while offering business-friendly policies, tax perks, and a stable economy to attract investors from around the globe.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

 

Top 25 BPO Companies in Morocco

1. Stealth Agents

 

Overview:

Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.

Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, they have become a trusted partner for businesses across various industries.

Website: www.stealthagents.com

Google Rating: 4.8

2. Webhelp

Overview: Webhelp is a global leader in outsourcing services, providing comprehensive solutions that include customer experience management, sales support, and technical assistance. Their focus on innovation and operational excellence enables them to deliver superior service to clients across various industries.

Their customer experience management services cover the entire spectrum of customer interactions, from inbound and outbound call handling to social media engagement, email support, and live cWebhelp’selp’s dedicated teams are trained to offer empathetic and efficient support, ensuring that every customer interaction enhances satisfaction and loyalty.

Website: webhelp.com

Google Rating: 4.4/5

3. Majorel

Overview: Majorel is a prominent provider of customer experience and business process outsourcing (BPO) services, catering to various sectors. They are dedicated to combining talent and technology to deliver exceptional customer service solutions that enhance client satisfaction and operational efficiency.

Their customer experience services encompass a wide range of support channels, including inbound and outbound call handling, email support, live chat, and social media management. ‘s highly skilled agents are trained to provide empathetic, swift, and practical solutions, ensuring positive and memorable experience for every customer interaction.

Website: majorel.com

Google Rating: 4.3/5

4. Phone Group

Overview: Phone Group is a specialized provider of customer relationship management (CRM) and business process outsourcing (BPO) services. It is dedicated to helping organizations enhance their customer interactions and streamline their operations. Phone Group’s diverse range of services includes telemarketing, customer service, and technical support.

Their telemarketing services focus on lead generation, telesales, market research, and customer retention campaigns. PGroup’s telemarketing teams utilize targeted strategies and effective communication techniques to drive sales, gather valuable market insights, and maintain strong customer relationships.

Website: phone-group.ma

Google Rating: 4.2/5

5. Transcom

Overview: Transcom is a leading customer service, sales, and technical support provider through its comprehensive business process outsourcing (BPO) services. Renowned for its global presence, Transcom delivers consistent, high-quality service to clients across various industries.

Their customer service offerings span a wide range of channels, including inbound and outbound call handling, email support, live chat, and social media management’s dedicated customer service teams are trained to provide empathetic, efficient, and practical solutions, ensuring high customer satisfaction and loyalty.

Website: transcom.com

Google Rating: 4.4/5

6. Comdata Group

Overview: Comdata Group is a distinguished provider of customer management and business process outsourcing (BPO) services, specializing in enhancing customer experience. Their comprehensive services include contact center solutions, back-office processing, and digital transformation initiatives.

Their contact center solutions encompass a wide range of support channels, including inbound and outbound call handling, email support, live chat, and social media management. Their highly skilled agents are trained to deliver empathetic, efficient, and effective customer interactions, ensuring positive and lasting impressions on customers.

Website: comdatagroup.com

Google Rating: 4.3/5

7. Atento

Overview: Atento is a leading provider of various business process outsourcing (BPO) services, including customer care, sales, and collections. They are dedicated to helping businesses improve customer interactions and operational efficiency through innovative and customized service solutions.

Their customer care services cover various support channels such as inbound and outbound call handling, email support, live chat, and social media management’s experienced customer care teams are trained to deliver empathetic, efficient, and practical assistance, ensuring high customer satisfaction and loyalty.

Website: atento.com

Google Rating: 4.2/5

8. Outsourcia

Overview: Outsourcia is a distinguished provider of business process outsourcing (BPO) services, offering high-quality solutions in customer service, IT support, and back-office operations. Their reputation for quality service and commitment to client success makes them a trusted partner for organizations looking to optimize their business functions.

Their customer service offerings include comprehensive support across multiple channels, such as inbound and outbound call handling, email support, live chat, and social media management’s dedicated customer service teams are trained to deliver empathetic, efficient, and effective interactions, ensuring high levels of customer satisfaction and loyalty.

Website: outsourcia.com

Google Rating: 4.4/5

9. Sitel

Overview: Sitel is a global leader in customer experience management and business process outsourcing (BPO) services, known for creating value through superior customer service. Serving clients across various industries, Sitel helps businesses enhance their customer interactions and operational efficiency.

Their customer experience management services encompass a broad range of support channels, including inbound and outbound call handling, email support, live chat, and social media management. Highly skilled customer service representatives are trained to provide empathetic, efficient, and personalized assistance, ensuring exceptional customer satisfaction and loyalty.

Website: sitel.com

Google Rating: 4.3/5

10. Teleperformance

Overview: Teleperformance is a globally renowned customer experience management, technical support, and business process outsourcing (BPO) services provider. Known for their innovative solutions and extensive global reach, Teleperformance helps organizations enhance customer interactions and operational efficiency.

Their customer experience management services cover a wide range of support channels, including inbound and outbound call handling, email support, live chat, and social media managemTeleperformance’snce’s dedicated customer service teams are trained to deliver empathetic, efficient, and practical assistance, ensuring high levels of customer satisfaction and loyalty.

Website: teleperformance.com

Google Rating: 4.4/5

11. ARMatis

Overview: ARMatis is a specialized provider of customer relationship management and business process outsourcing (BPO) services. It offers high-quality solutions in telesales, customer service, and technical support. Its commitment to continuous improvement ensures that it consistently delivers exceptional service to its clients.

ARMatis offers comprehensive support across various channels in customer service, including inbound and outbound call handling, email support, live chat, and social media management. Their dedicated customer service teams are trained to provide empathetic, efficient, and effective interactions, ensuring high customer satisfaction and loyalty.

Website: armatis.com

Google Rating: 4.2/5

12. Acticall Sitel Group

Overview: Actually, Sitel Group is a prominent customer experience management, IT support, and back-office service provider. They are dedicated to enhancing customer relationships through innovative and effective solutions.

Their customer experience management services encompass a variety of support channels, including inbound and outbound call handling, email support, live chat, and social media management. SGroup’s highly trained customer service teams deliver empathetic, efficient, and personalized interactions, ensuring exceptional customer satisfaction and loyalty.

Website: acticall.com

Google Rating: 4.3/5

13. Stream Global Services

Overview: Stream Global Services is a leading provider of business process outsourcing (BPO) and customer service solutions. It is known for delivering high-quality support through skilled professionals and advanced technologies.

Their customer service offerings span various channels, including inbound and outbound call handling, email support, live chat, and social media management. Stream GlServices’ices’ dedicated customer service teams are highly trained to provide empathetic, efficient, and effective interactions, ensuring high customer satisfaction and loyalty.

Website: stream.com

Google Rating: 4.2/5

14. Arvato

Overview: Arvato is a leading provider of customer relationship management, supply chain solutions, and IT services. They specialize in delivering integrated solutions that enhance business processes and customer interactions, helping organizations achieve greater efficiency and satisfaction.

Arvato offers comprehensive support across various channels in customer relationship management, including inbound and outbound call handling, email support, live chat, and social media management. Their dedicated customer service teams are trained to provide empathetic, efficient, and practical assistance, ensuring high customer satisfaction and loyalty.

Website: arvato.com

Google Rating: 4.3/5

15. Client Solution Center (CSC)

Overview: Client Solution Center (CSC) is a specialized provider of business process outsourcing (BPO) services, focusing on customer service, IT support, and back-office operations. Their mission is to deliver efficient and reliable solutions that enhance business performance for their clients.

In customer service, CSC offers comprehensive support across various channels, including inbound and outbound call handling, email support, live chat, and social media management. Their dedicated customer service teams are trained to provide empathetic, efficient, and effective interactions, ensuring high customer satisfaction and loyalty.

Website: csc.com

Google Rating: 4.2/5

16. Capgemini

Overview: Capgemini is a global leader in consulting, technology, and outsourcing services, including business process outsourcing (BPO). They focus on helping businesses achieve digital transformation and operational excellence through innovative and effective solutions.

Capgemini offers strategic advisory services in the consulting domain that help organizations navigate complex business challenges, streamline operations, and drive growth. Their experienced consultants work closely with clients to develop customized strategies that align with their business objectives and market dynamics.

Website: capgemini.com

Google Rating: 4.4/5

17. Xceed

Overview: Xceed is a premier provider of contact center and business process outsourcing (BPO) services dedicated to delivering exceptional customer experiences. It caters to a wide range of industries and offers customized solutions tailored to meet the specific needs of its clients.

In the contact center realm, Xceed provides comprehensive support across multiple channels, including inbound and outbound call handling, email support, live chat, and social media management. Their well-trained customer service teams are committed to delivering empathetic, efficient, and effective interactions, ensuring high customer satisfaction and loyalty.

Website: xceedcc.com

Google Rating: 4.3/5

18. SYKES Enterprises

Overview: SYKES Enterprises is a leading provider of customer support and business process outsourcing (BPO) services, including technical support and IT solutions. It is renowned for its commitment to improving customer satisfaction and enhancing business efficiency.

In customer support, SYKES offers comprehensive services across various channels, including inbound and outbound call handling, email support, live chat, and social media management. Their dedicated customer service teams are trained to deliver empathetic, efficient, and effective interactions, ensuring high customer satisfaction and loyalty.

Website: sykes.com

Google Rating: 4.3/5

19. CGS (Computer Generated Solutions)

Overview: Computer Generated Solutions (CGS) is a prominent provider of business process outsourcing (BPO) services, specializing in customer support, IT services, and back-office operations. Their primary goal is to deliver cost-effective solutions that enhance business performance for their clients.

CGS offers comprehensive customer support services across multiple channels, including inbound and outbound call handling, email support, live chat, and social media management. Their dedicated customer service teams are trained to deliver empathetic, efficient, and effective interactions, ensuring high customer satisfaction and loyalty.

Website: cgsinc.com

Google Rating: 4.2/5

20. Accenture

Overview: Accenture is a global leader in providing a broad range of services, including business process outsourcing (BPO), consulting, and digital solutions. They focus on helping businesses drive innovation and improve operational efficiency through comprehensive and transformative strategies.

In the consulting domain, Accenture offers strategic advisory services that assist organizations in navigating complex business challenges, optimizing operations, and achieving sustainable growth. Their experienced consultants work closely with clients to develop customized strategies that align with their specific business objectives and market dynamics.

Website: accenture.com

Google Rating: 4.5/5

21. Xceed Contact Center

Overview: Xceed Contact Center is a leading provider of customer support and business process outsourcing (BPO) services, dedicated to creating value through superior service quality and innovative solutions. Their mission is to help businesses enhance customer interactions and streamline operations across various industries.

In customer support, Xceed Contact Center offers a comprehensive range of services, including inbound and outbound call handling, email support, live chat, and social media management. Their highly trained customer service teams focus on delivering empathetic, efficient, and effective interactions, ensuring high levels of customer satisfaction and loyalty.

Website: xceedcc.com

Google Rating: 4.3/5

22. Webhelp Morocco

Overview: Webhelp Morocco is a prominent provider of business process outsourcing (BPO) services, specializing in customer care, sales support, and technical assistance. Their primary focus is on delivering high-quality service to enhance customer satisfaction and drive business success for their clients.

In customer care, Webhelp Morocco offers a comprehensive range of services, including inbound and outbound call handling, email support, live chat, and social media management. Their dedicated customer service teams are trained to deliver empathetic, efficient, and effective interactions, ensuring high customer satisfaction and loyalty.

Website: webhelp.com

Google Rating: 4.4/5

23. Dell Morocco

Overview: Dell Morocco is a leading IT and business process outsourcing (BPO) service provider specializing in technical support and customer service. Their mission is to deliver reliable and efficient solutions that meet the diverse needs of their clients.

Dell Morocco offers comprehensive technical support services designed to resolve complex IT issues swiftly and effectively. Their skilled technical support teams assist with software, hardware, and IT infrastructure, ensuring minimal downtime and optimal system performance. By leveraging advanced tools and technologies, Dell Morocco ensures that clients receive prompt and reliable technical support.

Website: dell.com

Google Rating: 4.2/5

24. Help Line

Overview: Help Line is a prominent provider of IT support and business process outsourcing (BPO) services, specializing in customer service and technical assistance. Their primary focus is delivering high-quality, effiefficient solutionsenhance business operations and drive client success.

Help Line offers a comprehensive range of customer service support, including inbound and outbound call handling, email support, live chat, and social media management. Their dedicated customer service teams are trained to deliver empathetic, efficient, and effective interactions, ensuring high customer satisfaction and loyalty.

Website: helpline.fr

Google Rating: 4.3/5

25. Telecontact

Overview: Telecontact is a leading provider of contact center and business process outsourcing (BPO) services, specializing in customer support, telemarketing, and back-office operations. They are renowned for delivering reliable, cost-effective solutions that help businesses optimize operations and enhance customer interactions.

Ielecontact offers a comprehensive range of services in the customer support domain, including inbound and outbound call handling, email support, live chat, and social media management. Their dedicated customer service teams are trained to deliver empathetic, efficient, and effective interactions, ensuring high customer satisfaction and loyalty.

Website: telecontact.ma

Google Rating: 4.2/5

Why Consider Outsourcing in Moroccotoday’sday’s fast-paced business environment, companies are constconstantly seekstay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing. But why exactly should businesses consider outsourcing their operations? Here are several compelling reasons:

1. Cost Efficiency

Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. Access to Expertise

Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.

3. Focus on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Scalability and Flexibility

Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5. Risk Management

Outsourcing can also help mitigate risks. By partnering with experts well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6. Innovation and Technology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without to make investments themselves. This can lead to improved data analytics and enhanced customer experiences.

7. Time Savings

Outsourcing saves businesses valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker TD for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients instead of larger enterprises.

Typical BPOs can also be referred t” as “seat le”sing” or “staff le”sing” and may also offer virtual assistant (VA) services, staff augmentation, and a rang’ of ‘non-‘oice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering large national call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to multinationals and enterprises.

Conclusion

Morocco has established itself as a prominent player in the global BPO landscape, fueled by its strategic advantages, skilled workforce, and supportive business environment. The top 25 BPO companies highlighted in this blog exemplify MorocMorocco’sitment to excellence and innovation in outsourcing services.

 

 

A robust annual growth rate of 15% in the BPO secMorocco’scco’s multilingual workforce proficient in Arabic, French, Spanish, and English provides a competitive edge in serving diverse international markets. government’ss proactive policies, including investments in technological infrastructure and favorable business incentives, have furtherpropelledsector’ss growth and attractiveness to global businesses.