Running a business in Australia often feels like an uphill battle against rising costs and limited time. You might find yourself buried under administrative tasks, customer support tickets, or data entry work instead of focusing on strategy. This is exactly where Business Process Outsourcing (BPO) steps in to save the day. By handing off these time-consuming duties to a specialized partner, you free up your schedule and your budget.
Finding the right partner is not just about offloading work; it is about finding a team that cares about your success as much as you do. The Australian market is flooded with options, ranging from local heavyweights to global providers with a strong local presence. Choosing the wrong one can lead to more headaches, but the right choice can clear the path for serious growth.
In this guide, we will walk you through the top 30 BPO companies available to Australian businesses. We will look at who they are, what they do best, and how to pick the one that fits your specific needs.
Whether you need a virtual assistant, a full customer service team, or IT support, this list of the BPO companies in Australia rates has you covered.
What Makes a BPO Provider Worth Your Time?
Before you look at the list, you need to know what separates a bad outsourcing experience from a great one. You are handing over a piece of your business, so you cannot afford to guess. Here is what you should look for during your search.
Industry Experience
You want a partner who has done this before. Look for a BPO that has a track record in your specific industry. If you run a law firm, a generalist call center might not understand your compliance needs. Experience means they make fewer mistakes and get up to speed faster.
Technology and Security
Your data is your most valuable asset. The right BPO uses secure, modern systems to protect your information. Ask about their CRM tools, their cybersecurity measures, and how they handle data privacy. If they cannot give you a straight answer about security, walk away.
Flexible Pricing and Scalability
Your business will change, and your BPO needs to keep up. Avoid rigid contracts that lock you into services you might not need in six months. Look for models that let you scale up during busy seasons and scale down when things are quiet.
Proven Success
- Don’t just take their word for it. Look for case studies, testimonials, and reviews. A reputable company will happily share stories of how they helped other Australian businesses solve the exact problems you are facing right now.
The Top 30 BPO Companies in Australia
Here is the curated list of the best outsourcing partners for Australian businesses.
1. Stealth Agents
Stealth Agents specializes in providing top-tier virtual assistants who handle everything from executive admin to sales support. They offer a unique “Next Best Hire” guarantee, ensuring you get a team member who fits your company culture perfectly. Their pricing is transparent, and they have dedicated project managers to keep everything on track.
Website: www.stealthagents.com
2. Probe CX
Probe CX is a giant in the Australian market, known for delivering exceptional customer experience solutions. They combine human capability with digital technology to manage complex customer interactions. Their strong local presence makes them a favorite for large Aussie enterprises.
Website: www.probecx.com
3. TSA Group
TSA Group is an Australian-owned BPO that focuses purely on customer experience. They have operations across Australia and the Philippines, giving you flexible cost options. They are particularly strong in the telecommunications, utilities, and financial services sectors.
Website: www.tsagroup.com.au
4. Acquire BPO
Acquire BPO was founded by Australians, so they understand the local business landscape better than most global competitors. They offer a wide range of services including contact centers, marketing, and back-office support. Their “safe shore” approach ensures high compliance and data security standards.
Website: www.acquirebpo.com
5. Cloudstaff
Cloudstaff is famous for its modern approach to outsourcing, offering a “cloud” of staff you can manage directly. They provide custom workspaces and have a very high retention rate due to their staff-centric culture. It is a great option if you want to build a dedicated remote team that feels like your own.
Website: www.cloudstaff.com
6. MicroSourcing
MicroSourcing operates one of the largest BPO networks in the Philippines with a heavy focus on Australian clients. They handle the recruitment, HR, and facilities, while you manage the daily tasks of your staff. This “managed operations” model gives you control without the administrative burden.
Website: www.microsourcing.com
7. TTEC
TTEC is a global leader that brings massive resources and technology to Australian clients. They focus heavily on designing digital customer experiences and using data to improve service interactions. If you need enterprise-level tech and analytics, TTEC is a strong contender.
Website: www.ttec.com
8. Teleperformance
Teleperformance is one of the biggest names in the industry, servicing clients in over 170 countries. In Australia, they offer multilingual support and have deep expertise in handling high-volume customer interactions. They are a safe bet for large corporations needing stability and scale.
Website: www.teleperformance.com
9. ConnectOS
ConnectOS allows Australian businesses to build their own offshore teams in the Philippines. They pride themselves on transparency, letting you see exactly how much your staff are paid versus their management fee. They service industries ranging from engineering to digital marketing.
Website: www.connectos.com
10. Beepo
Beepo focuses specifically on helping Australian businesses grow by outsourcing to Clark, Philippines. They offer a very hands-on approach to setting up your team, making them ideal for businesses new to outsourcing. Their services cover real estate, finance, and general admin.
Website: www.beepo.com.au
11. Outsourced
Outsourced is a leading ISO-certified BPO in the Philippines dedicated to Australian companies. They provide specialized staff, including web developers, accountants, and telemarketers. Their quality assurance processes are strict, ensuring you get premium talent.
Website: www.outsourced.ph
12. Remote Staff
Remote Staff has been connecting Australian businesses with Filipino talent for over a decade. They have a unique platform that helps you monitor and manage your remote team effectively. They specialize in finding candidates for niche roles that are hard to fill locally.
Website: www.remotestaff.com.au
13. Accenture
Accenture is a consulting and processing powerhouse that handles complex business operations for top-tier companies. They don’t just answer phones; they re-engineer your entire business process for better results. This is a high-end solution for large organizations.
Website: www.accenture.com
14. Wipro
Wipro helps Australian clients modernize their operations through cognitive computing and automation. They are huge in the IT and finance sectors, handling complex back-end processes. Their focus is on innovation and future-proofing your business operations.
Website: www.wipro.com
15. Infosys BPM
Infosys offers end-to-end outsourcing services that integrate heavily with their IT capabilities. They are excellent for companies that need to outsource complex technical support or financial analysis. Their digital navigation framework helps clients adapt to market changes quickly.
Website: www.infosysbpm.com
16. Concentrix
Concentrix is known for its focus on customer engagement and improving brand loyalty. They use advanced analytics to help you understand what your customers really want. They have a significant footprint in Australia and support many government and private sector clients.
Website: www.concentrix.com
17. Datacom
Datacom is a homegrown tech success story in Australasia, offering extensive IT and customer care services. They understand the local market nuances better than almost anyone else on this list. They are a trusted partner for many government departments in Australia and New Zealand.
Website: www.datacom.com
18. Genpact
Genpact started as a unit within General Electric and has grown into a global professional services firm. They specialize in digital-led innovation and running intelligent operations for finance and supply chains. They are best suited for data-heavy industries.
Website: www.genpact.com
19. Capgemini
Capgemini offers outsourcing services that focus on cloud, data, and software. They help Australian businesses manage their IT infrastructure and digital transformation projects. Their approach is collaborative, often working onsite with client teams.
Website: www.capgemini.com
20. Serco
Serco is a major provider of public services, handling everything from citizen enquiries to facility management. In the BPO space, they manage complex case management and contact centers for the public sector. They are experts in compliance and handling sensitive data.
Website: www.serco.com
21. Startek
Startek focuses on creating emotional connections between brands and customers. They have a boutique feel but with global reach, offering personalized customer engagement services. They are flexible and quick to adapt to client needs.
Website: www.startek.com
22. HCLTech
HCLTech offers next-generation BPO services that lean heavily on automation and engineering. They are a top choice for Australian tech companies needing support with product development or IT maintenance. Their “ideapreneurship” culture encourages staff to find better ways to work.
Website: www.hcltech.com
23. Exela Technologies
Exela creates software and processing solutions that automate mundane business tasks. They are huge in the banking and healthcare sectors, handling millions of transactions securely. If you need to process massive amounts of paper or digital documents, they are the experts.
Website: www.exelatech.com
24. Firstsource
Firstsource provides customized business process management to leaders in the banking and media industries. They focus on “digital first, digital now” strategies to simplify customer journeys. They have dedicated teams for collections and mortgage processing.
Website: www.firstsource.com
25. WNS
WNS uses deep industry knowledge to create vertical-specific outsourcing solutions. Whether you are in travel, insurance, or retail, they have a specialized team that understands your lingo. They focus on using analytics to drive better business outcomes.
Website: www.wns.com
26. EXL
EXL is a data analytics and digital operations and solutions company. They help Australian insurers and healthcare providers manage claims and customer data more efficiently. Their goal is to help you make faster, better decisions using data.
Website: www.exlservice.com
27. Tata Consultancy Services (TCS)
TCS is one of the largest IT service providers in the world and has a massive BPO arm. They help Australian businesses run efficient IT and business operations through their cognitive business operations model. They are a staple for ASX-listed companies.
Website: www.tcs.com
28. Smart.PA
Smart.PA provides administrative and secretarial support with a focus on quality and professionalism. They are great for executives who need reliable calendar management and travel booking. Their services are flexible, offering support packages for businesses of all sizes.
Website: www.smartpa.com
29. Sauft
Sauft is a newer player focusing on providing agile, tech-enabled outsourcing solutions. They target startups and SMEs in Australia who need quick, reliable support without long contracts. They cover digital marketing, dev work, and admin.
Website: www.sauft.com
30. Boldr
Boldr is a purpose-driven BPO that focuses on ethical outsourcing and community impact. They build custom teams for support, data, and content moderation. They are an excellent choice if your company values social responsibility alongside profitability.
Website: www.boldr.com
How to Choose the Right BPO for Your Business
Selecting a partner from this list requires you to look inward at your own business first. Start by defining exactly which tasks are bottling up your workflow. If your team is drowning in emails, look for strong admin support; if your phone lines are jammed, prioritize a contact center specialist.
You must also consider cultural fit. Your outsourced team is an extension of your brand. You want a partner who understands your tone of voice and your values. Ask potential providers about how they train their staff and what kind of reporting they provide. You need to know that there is accountability in place.
Finally, think about growth. Your needs today might be small, but what about next year? Choose a partner that offers virtual assistant services that can scale with you. You want the ability to add more staff quickly as your revenue grows, without having to renegotiate your entire contract.
Why Stealth Agents Is a Leading Choice for Outsourcing
Stealth Agents has carved out a unique position in the market by focusing on flexibility and quality. While many BPOs force you into rigid contracts with minimum seat requirements, Stealth Agents works with you to build a solution that fits right now.
- Proven Experience: They cover all the bases, from executive assistants and marketing support to cold calling and data entry.
- Cost-Effective: Their pricing is designed to be accessible for growing businesses, ensuring you get a return on investment quickly.
- Global Coverage: With alignment to major time zones, they ensure your business keeps moving even when you are asleep.
- Quality Control: Every client gets a dedicated project manager. This means you have a local point of contact to ensure the work meets your standards.
Conclusion
Outsourcing to top BPO companies in Australia presents numerous benefits, from accessing a skilled multilingual workforce to leveraging advanced technology and ensuring high-quality service delivery.
By choosing Australia as an outsourcing partner, businesses can enhance their operational efficiency, reduce costs, and achieve their strategic objectives.
Whether you’re looking to outsource or hire a virtual assistant for customer support, IT services, finance, or other business functions, Australia offers a reliable and innovative solution to drive your business forward.
