Top 30 BPO Companies in Puerto Rico

Discover Puerto Rico, a rising star in the global Business Process Outsourcing (BPO) landscape.

 

With its strategic location, skilled bilingual workforce, and robust infrastructure, Puerto Rico offers an ideal environment for outsourcing.

 

The BPO sector here has witnessed remarkable growth, driven by competitive costs and a favorable business climate.

In this article, we explore the top 30 BPO companies in Puerto Rico, highlighting their services, web addresses, and customer ratings.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 30 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 30 BPO Companies in Puerto Rico

1. Advantage Communications

Overview: Advantage Communications specializes in providing customer care and technical support services globally, with a focus on delivering exceptional customer experiences. Their comprehensive suite of services includes contact center management, help desk support, and customer engagement solutions. With a commitment to excellence, Advantage Communications helps businesses enhance customer satisfaction and loyalty.

Website: Advantage Communications

Google Rating: 4.5

2. Firstsource Solutions

Overview: Firstsource Solutions offers comprehensive BPO services including customer management, healthcare solutions, and finance and accounting services. They focus on driving business value through process optimization and innovative solutions. By partnering with Firstsource Solutions, businesses can enhance efficiency, improve customer satisfaction, and achieve sustainable growth.

Website: Firstsource Solutions

Google Rating: 4.3

3. Evertec

Overview: Evertec provides IT and BPO services, specializing in payment processing, merchant acquiring, and business solutions across Latin America and the Caribbean. Their expertise in financial technology and business processes helps clients streamline operations and improve efficiency. Evertec’s innovative solutions drive business growth and deliver exceptional service quality.

Website: Evertec

Google Rating: 4.2

4. Sykes Enterprises

Overview: Sykes Enterprises offers customer experience management solutions, providing customer support, technical assistance, and sales support services globally. With a focus on delivering exceptional customer experiences, Sykes leverages innovative technologies and a skilled workforce to help businesses enhance customer satisfaction and loyalty.

Website: Sykes Enterprises

Google Rating: 4.4

5. Teleperformance Puerto Rico

Overview: Teleperformance Puerto Rico delivers omnichannel customer experience management solutions, supporting clients in various industries with a focus on innovation. Their global network and advanced technological capabilities enable them to provide high-quality customer support, technical assistance, and sales services. Teleperformance Puerto Rico is committed to enhancing customer satisfaction and driving business growth through innovative strategies.

Website: Teleperformance Puerto Rico

Google Rating: 4.4

6. Sitel Group

Overview: Sitel Group specializes in customer experience management and business process outsourcing, offering tailored solutions to enhance client operations. Their services range from customer support and technical assistance to sales and back-office processing. Sitel Group employs innovative strategies and cutting-edge technologies to deliver exceptional customer experiences and drive business success.

Website: Sitel Group

Google Rating: 4.3

7. TTEC

Overview: TTEC provides customer experience solutions and digital transformation services, helping clients innovate and deliver exceptional customer experiences. With a focus on leveraging advanced technologies and data-driven insights, TTEC enhances customer interactions and drives business growth. Their comprehensive range of services includes customer support, sales, and technical assistance, making them a leading player in the BPO industry.

Website: TTEC

Google Rating: 4.2

8. Infosys

Overview: Infosys offers IT services and BPO solutions, focusing on digital transformation and leveraging cutting-edge technologies to drive business growth. As a global leader in next-generation digital services and consulting, Infosys helps clients navigate their digital journey through innovative solutions and comprehensive service offerings.

 

 

Infosys provides a broad spectrum of services, including application development, systems integration, cloud computing, data analytics, artificial intelligence, and cybersecurity. Their BPO solutions cover finance and accounting, procurement, customer relationship management, and human resources, ensuring end-to-end process optimization and efficiency.

Website: Infosys

Google Rating: 4.3

9. Accenture

Overview: Accenture is a leading global professional services company, providing a broad range of services and solutions in consulting, technology, and outsourcing. With a presence in over 120 countries and more than 700,000 employees, Accenture serves clients across various industries, helping them improve their performance and achieve sustainable growth.

Website: Accenture

Google Rating: 4.4

10. Conduent

Overview: Conduent is a global leader in business process outsourcing (BPO) services, offering specialized solutions across the healthcare, transportation, and public sectors. With its focus on digital interactions and customer-centric innovations, Conduent enhances operational efficiency and delivers exceptional user experiences for its clients.

Website: Conduent

Google Rating: 4.2

11. HCL Technologies

Overview: HCL Technologies is a leading global IT services company, providing comprehensive digital solutions and business process outsourcing (BPO) services. With a focus on driving innovation and business transformation, HCL Technologies partners with organizations across various industries to help them achieve operational excellence and sustainable growth.

Website: HCL Technologies

Google Rating: 4.3

12. Wipro

Overview: Wipro Limited is a leading global information technology (IT), consulting, and business process services company. With a strong focus on innovation and helping clients stay competitive in a rapidly evolving market, Wipro partners with businesses worldwide to drive digital transformation and achieve sustainable growth.

Website: Wipro

Google Rating: 4.3

13. Capgemini

Overview: Capgemini is a global leader in consulting, technology services, and digital transformation. With a strong emphasis on innovation and client-centric solutions, Capgemini helps organizations across various industries to navigate the complexities of the modern business landscape and achieve sustainable growth.

Website: Capgemini

Google Rating: 4.3

14. IBM

Overview: IBM is a global leader in IT services, business consulting, and business process outsourcing (BPO) solutions. Leveraging advanced technologies such as artificial intelligence (AI) and cloud computing, IBM helps organizations drive business outcomes, innovate, and stay competitive in the rapidly evolving market.

Website: IBM

Google Rating: 4.4

15. DXC Technology

Overview: DXC Technology is a global leader in IT services and business process outsourcing (BPO) solutions. With a focus on helping enterprises modernize their operations and optimize business performance, DXC Technology partners with organizations across various industries to drive digital transformation and achieve sustainable growth.

Website: DXC Technology

Google Rating: 4.2

16. Cognizant

Overview: Cognizant is a leading global provider of IT services, consulting, and business process outsourcing (BPO) solutions. With a strong emphasis on digital transformation, Cognizant partners with clients across various industries to deliver innovative solutions that drive business success and sustainable growth.

Website: Cognizant

Google Rating: 4.3

17. CGI

Overview: CGI is a global leader in IT and business process outsourcing (BPO) services, specializing in systems integration, consulting, and managed services. With a focus on helping clients achieve their business goals, CGI partners with organizations across various industries to deliver innovative solutions, drive digital transformation, and enhance operational efficiency.

Website: CGI

Google Rating: 4.3

18. Genpact

Overview: Genpact is a global leader in digital transformation, consulting, and business process outsourcing (BPO) services. Specializing in finance, healthcare, and supply chain management solutions, Genpact helps organizations streamline their operations, enhance efficiency, and achieve sustainable growth through innovative and tailored approaches.

Website: Genpact

Google Rating: 4.2

19. NTT Data

Overview: NTT Data is a global leader in IT services, consulting, and business process outsourcing (BPO) solutions. With a focus on helping clients innovate and transform their businesses, NTT Data partners with organizations across various industries to deliver cutting-edge solutions that drive sustainable growth and competitive advantage.

Website: NTT Data

Google Rating: 4.3

20. HGS (Hinduja Global Solutions)

Overview: Hinduja Global Solutions (HGS) is a leading provider of customer engagement and business process outsourcing (BPO) services. With a strong focus on customer care, technical support, and analytics, HGS partners with clients across various industries to drive success and enhance customer experiences. Leveraging advanced technologies and deep industry expertise, HGS delivers innovative solutions that help businesses optimize operations, reduce costs, and achieve sustainable growth.

Website: HGS

Google Rating: 4.2

21. EXL Service

Overview: EXL Service is a global leader in operations management, analytics, and business process outsourcing (BPO) solutions. Specializing in the healthcare and insurance sectors, EXL Service helps organizations improve operational efficiency, enhance customer experiences, and drive growth through innovative and data-driven approaches.

Website: EXL Service

Google Rating: 4.3

22. Sutherland Global Services

Overview: Sutherland Global Services provides comprehensive business process outsourcing (BPO) solutions, including customer care, technical support, and analytics, delivering exceptional customer experiences. With a strong focus on innovation and digital transformation, Sutherland leverages advanced technologies and deep industry expertise to optimize operations and drive business growth.

 

The company partners with clients across various sectors to enhance customer engagement, improve operational efficiency, and achieve sustainable success. By combining global reach with local expertise, Sutherland ensures tailored solutions that meet the unique needs of each client, fostering long-term partnerships and delivering measurable results.

Website: Sutherland Global Services

Google Rating: 4.2

23. Alorica

Overview: Alorica is a leading provider of customer experience management and business process outsourcing (BPO) services, specializing in customer care and back-office support solutions. With a commitment to delivering exceptional customer experiences, Alorica partners with clients across a wide range of industries to enhance customer satisfaction, streamline operations, and drive business growth.

 

Leveraging advanced technologies and industry expertise, Alorica offers tailored solutions that address the specific needs of each client, ensuring efficient and effective service delivery. The company’s global presence and dedicated workforce enable it to provide comprehensive support and foster long-term client relationships built on trust and excellence.

Website: Alorica

Google Rating: 4.3

24. Tech Mahindra

Overview: Tech Mahindra is a global leader in IT services and business process outsourcing (BPO) solutions, specializing in digital transformation and consulting services to drive business innovation. With a focus on leveraging cutting-edge technologies, Tech Mahindra helps organizations across various industries navigate the complexities of the digital age and achieve sustainable growth.

 

The company offers a comprehensive suite of services, including application development and management, infrastructure services, cybersecurity, and enterprise software solutions. Through its deep industry expertise and commitment to excellence, Tech Mahindra delivers tailored solutions that enhance operational efficiency, improve customer experiences, and foster business agility. By partnering closely with clients, Tech Mahindra ensures the successful implementation of transformative strategies that drive competitive advantage and long-term success.

Website: Tech Mahindra

Google Rating: 4.3

25. Startek

Overview: Startek is a premier provider of customer experience management and business process outsourcing (BPO) solutions, specializing in customer care and technical support services. With a strong emphasis on delivering exceptional customer interactions, Startek partners with clients across diverse industries to enhance customer satisfaction, loyalty, and retention.

 

By leveraging advanced technologies and deep industry knowledge, Startek offers tailored solutions that address the unique needs of each client, ensuring efficient and effective service delivery. The company’s global footprint and dedicated workforce enable it to provide comprehensive support around the clock, fostering long-term client relationships built on trust and excellence. Through continuous innovation and a commitment to quality, Startek drives operational efficiencies and helps clients achieve their business objectives in a competitive marketplace.

Website: Startek

Google Rating: 4.2

26. Mphasis

Overview: Mphasis is a leading provider of IT services and business process outsourcing (BPO) solutions, with a strong focus on the banking and finance sectors and digital transformation. Leveraging advanced technologies and deep industry expertise, Mphasis helps clients navigate the complexities of the digital landscape to drive innovation and achieve operational excellence.

 

The company offers a wide range of services, including application development and management, cloud computing, enterprise automation, cybersecurity, and analytics. With a commitment to enabling client success, Mphasis delivers tailored solutions that enhance efficiency, improve customer experiences, and support strategic growth initiatives. By partnering closely with clients, Mphasis ensures the implementation of transformative strategies that provide a competitive edge and long-term sustainability.

Website: Mphasis

Google Rating: 4.3

27. WNS Global Services

Overview: WNS Global Services is a leading provider of business process management (BPM) and business process outsourcing (BPO) solutions, specializing in finance and accounting services globally. With a comprehensive suite of offerings, WNS helps organizations optimize their operations, improve financial performance, and drive business growth.

 

The company’s expertise extends across various industries, including healthcare, insurance, travel, and logistics, enabling it to deliver tailored solutions that meet the unique needs of each sector. Leveraging advanced technologies and data-driven insights, WNS provides end-to-end services such as accounts payable, accounts receivable, financial reporting, and compliance management. Through its global delivery model and commitment to excellence, WNS ensures seamless service delivery, enhanced efficiency, and superior client satisfaction. By fostering long-term partnerships, WNS empowers clients to achieve their strategic objectives and maintain a competitive edge in the marketplace.

Website: WNS Global Services

Google Rating: 4.2

28. Conectys

Overview: Conectys is a global provider of outsourcing and business process outsourcing (BPO) solutions, specializing in customer support and technical assistance to drive client growth. With a strong focus on delivering exceptional customer experiences, Conectys partners with clients across various industries to enhance customer satisfaction, loyalty, and retention. The company leverages advanced technologies and multilingual capabilities to offer tailored solutions that address the specific needs of each client, ensuring efficient and effective service delivery. Conectys’ comprehensive suite of services includes customer service, technical support, content moderation, and back-office operations. Through its global footprint and dedicated workforce, Conectys provides around-the-clock support, fostering long-term client relationships built on trust and excellence. By continuously innovating and adhering to high-quality standards, Conectys helps clients achieve their business objectives and maintain a competitive edge in the market.

Website: Conectys

Google Rating: 4.3

29. VXI Global Solutions

Overview: VXI Global Solutions is a premier provider of customer care and business process outsourcing (BPO) solutions, offering comprehensive outsourcing services across various industries globally. With a strong commitment to delivering superior customer experiences, VXI partners with clients to enhance customer satisfaction, loyalty, and operational efficiency.

 

The company leverages cutting-edge technologies and a deep understanding of industry-specific challenges to provide tailored solutions that address the unique needs of each client. VXI’s extensive suite of services includes customer service, technical support, sales and marketing support, and back-office operations. With a global presence and a dedicated workforce, VXI ensures seamless service delivery around the clock, fostering long-term client relationships built on trust and excellence. Through continuous innovation and adherence to high-quality standards, VXI helps clients achieve their strategic objectives and maintain a competitive advantage in the marketplace.

Website: VXI Global Solutions

Google Rating: 4.2

30. Intelenet Global Services

Overview: Intelenet Global Services is a leading provider of business process outsourcing (BPO) solutions, offering a comprehensive range of services including customer management, back-office support, and IT services to drive client efficiency. With a focus on delivering high-quality solutions tailored to meet the specific needs of each client, Intelenet helps organizations enhance operational performance, improve customer satisfaction, and achieve strategic goals.

 

The company’s expertise spans various industries, enabling it to provide specialized services such as customer service, technical support, data management, and financial processing. Leveraging advanced technologies and best practices, Intelenet ensures seamless service delivery and continuous improvement. By fostering strong partnerships and maintaining a commitment to excellence, Intelenet empowers clients to optimize their business processes, reduce costs, and gain a competitive edge in the marketplace.

Website: Intelenet Global Services

Google Rating: 4.3

Why Outsource in BPO Companies in Puerto Rico?

Outsourcing has become a strategic choice for businesses looking to optimize operations and reduce costs.

 

Puerto Rico, with its advantageous location and skilled bilingual workforce, offers compelling reasons to consider outsourcing to BPO companies based there.

 

Here’s why outsourcing in Puerto Rico makes business sense:

1. Cost Efficiency: BPO companies in Puerto Rico provide cost-effective solutions without compromising on quality. Lower operational costs compared to mainland U.S. and Europe make it an attractive option for outsourcing.

 

2. Strategic Location: Situated in the Caribbean, Puerto Rico offers proximity to North American markets with the benefits of cultural affinity and time zone alignment. This facilitates smoother business operations and customer service.

 

3. Skilled Workforce: Puerto Rico boasts a highly educated and bilingual workforce proficient in English and Spanish. This linguistic advantage is crucial for serving diverse customer bases and expanding market reach.

 

4. Regulatory Environment: The island’s regulatory framework aligns with U.S. standards, ensuring compliance and security in data handling and business processes.

 

5. Infrastructure and Technology: BPO companies in Puerto Rico leverage advanced infrastructure and cutting-edge technology, supporting seamless operations and innovative solutions.

 

6. Business Continuity: Puerto Rico offers resilience against natural disasters with robust disaster recovery plans, ensuring uninterrupted service delivery.

 

7. Industry Expertise: Specialization in key sectors such as healthcare, finance, and telecommunications allows BPO companies to offer domain-specific expertise and tailored solutions.

 

8. Scalability and Flexibility: Outsourcing to Puerto Rico provides scalability options, allowing businesses to expand or reduce operations as per market demands without significant overheads.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistants (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

If you want to connect with these or any of the 700+ outsourcing suppliers listed across our site, you can browse our BPO directory or get a free discussion of your preference and pricing options by booking a spot now!

Conclusion

The top 30 BPO companies in Puerto Rico are leading the way in providing exceptional outsourcing solutions across diverse industries.

 

From customer care and technical support to IT services and digital transformation, these companies offer the expertise and reliability needed to enhance business operations globally.

 

Whether you’re looking to outsource or hire a virtual assistant to streamline customer interactions or optimize back-office processes, Puerto Rico’s BPO sector provides a robust platform for success.

 

Explore these companies and find the right partner to drive your business forward in today’s competitive landscape.