Top 30 BPO Companies in Puerto Rico – Caribbean’s Best in Business Services

BPO companies in Puerto Rico offer cost-effective, bilingual support—but Stealth Agents leads the way by delivering top-tier virtual assistants and outsourcing solutions tailored to your business goals. Simplify your operations and scale faster with Stealth Agents—your reliable partner for smarter, seamless delegation.

Discover Puerto Rico, a rising star in the global Business Process Outsourcing (BPO) landscape.

 

With its strategic location, skilled bilingual workforce, and robust infrastructure, Puerto Rico offers an ideal environment for outsourcing.

 

The BPO sector has witnessed remarkable growth, driven by competitive costs and a favorable business climate.

In this article, we explore the top 30 BPO companies in Puerto Rico, highlighting their services, web addresses, and customer ratings.

Stealth Agents Top Global Outsourcing List

Finding the right outsourcing partner can be overwhelming—especially when quality, reliability, and cost-effectiveness are all on the line. Without proper guidance, businesses risk choosing BPOs that lack industry expertise, local knowledge, or scalable solutions.

 

That’s why we created this curated list of the top BPO services in Puerto Rico—to help business owners, entrepreneurs, and professionals confidently navigate the growing landscape of outsourcing firms in Puerto Rico. As one of the most rapidly emerging regions in the nearshore outsourcing space, Puerto Rico offers a unique blend of affordability, talent, and cultural alignment.

 

From call center companies in PR to back office support in Puerto Rico, these providers specialize in everything from customer service to technical support, HR, finance, and more. Whether you’re searching for B2B BPO providers in PR, remote staffing in Puerto Rico, or scalable business process outsourcing in PR, this list is built to save you time and reduce risk.

 

At Stealth Agents, we’re committed to helping you unlock the power of smart delegation. Explore these BPO companies in Puerto Rico and discover the BPO solutions Puerto Rico has to offer—so you can focus on growth while the experts handle the rest.

How Puerto Rico’s BPO Companies Stand Out

Puerto Rico’s BPO market is anything but one-size-fits-all. Each provider carves out its niche by tailoring services to unique industries, skill sets, and client needs. Here’s how these companies distinguish themselves in a competitive landscape:

 

 

1. Bilingual & Bicultural Expertise

Many BPOs in Puerto Rico make bilingual service a cornerstone, seamlessly supporting customers in both English and Spanish. This dual-language capability is key for businesses catering to the growing Hispanic audience in the US and for international brands seeking a bridge between North America and Latin America. Companies like CommSense and Telecontacto have built their reputations on this bilingual edge, offering culturally attuned customer interactions that go well beyond translation.

 

 

 

2. Specialized Industry Focus

A number of providers are laser-focused on industries demanding nuanced expertise:

 

 

• Healthcare: Firms such as VarMed Management Group and others are equipped for complex services—think telemedicine, health assessments, and compliance—helping hospitals and clinics navigate regulatory hoops while delivering patient-focused support.

 

 

• Finance and Payroll: Companies like ADP San Juan and Easy Checks simplify payroll, tax compliance, and HR management for enterprises, making sure everything runs like clockwork and businesses stay clear of costly penalties.

 

 

• Technology & Digital Solutions: Advanced shops like Wovenware and Overactive tap into Puerto Rico’s burgeoning tech talent, offering everything from AI-driven automation to custom software development that helps clients stay ahead of the curve.

 

 

3. Commitment to Compliance & Security

In regulated sectors like healthcare and finance, several firms differentiate themselves by meeting rigorous compliance standards (like ISO certifications). This gives peace of mind to clients who can’t afford lapses in data security or regulatory malfunctions.

 

 

 

4. Scalability and Flexibility

Puerto Rico’s BPO providers know today’s clients expect solutions that move at startup speed. Many offer flexible staffing, cloud-based operations, and omnichannel support—so whether a business is scaling up for a product launch or streamlining during the off-season, their provider can adjust in real time.

 

 

 

5. Deep Talent Pools and Recruitment Expertise

With decades of on-the-ground experience, some companies have also become recruitment experts, sourcing, vetting, and placing high-quality talent across industries and levels—from customer agents to senior executives—making them not just outsourcing providers, but strategic partners in workforce planning.

 

 

 

6. Legacy and Local Advantage

Some organizations have been part of the Puerto Rican business landscape for over twenty years, blending local market knowledge, long-established processes, and insider connections with a global service outlook. This ensures a high level of service continuity and reliability.

 

 

Top 30 BPO Companies in Puerto Rico

1. Stealth Agents

 

Overview:

Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.

Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, they have become a trusted partner for businesses across various industries.

Website: www.stealthagents.com

Google Rating: 4.8

2. Firstsource Solutions

Overview: Firstsource Solutions offers comprehensive BPO services, including customer management, healthcare solutions, and finance and accounting services. They focus on driving business value through process optimization and innovative solutions. By partnering with Firstsource Solutions, businesses can enhance efficiency, improve customer satisfaction, and achieve sustainable growth.

Website: Firstsource Solutions

Google Rating: 4.3

3. Evertec

Overview: Evertec provides IT and BPO services, specializing in payment processing, merchant acquiring, and business solutions across Latin America and the Caribbean. Their expertise in financial technology and business processes helps clients streamline operations and improve efficiency. Evertec’s innovative Evertec drives business growth and delivers exceptional service quality.

Website: Evertec

Google Rating: 4.2

4. Sykes Enterprises

Overview: Sykes Enterprises offers customer experience management solutions, providing customer support, technical assistance, and sales support services globally. Focusing on delivering exceptional customer experiences, Sykes leverages innovative technologies and a skilled workforce to help businesses enhance customer satisfaction and loyalty.

Website: Sykes Enterprises

Google Rating: 4.4

5. Teleperformance Puerto Rico

Overview: Teleperformance Puerto Rico delivers omnichannel customer experience management solutions, supporting clients in various industries with a focus on innovation. Their global network and advanced technological capabilities enable them to provide high-quality customer support, technical assistance, and sales services. Teleperformance Puerto Rico is committed to enhancing customer satisfaction and driving business growth through innovative strategies.

Website: Teleperformance Puerto Rico

Google Rating: 4.4

6. Sitel Group

Overview: Sitel Group specializes in customer experience management and business process outsourcing, offering tailored solutions to enhance client operations. Their services range from customer support and technical assistance to sales and back-office processing. Sitel Group employs innovative strategies and cutting-edge technologies to deliver exceptional customer experiences and drive business success.

Website: Sitel Group

Google Rating: 4.3

7. TTEC

Overview: TTEC provides customer experience solutions and digital transformation services, helping clients innovate and deliver exceptional customer experiences. Focusing on leveraging advanced technologies and data-driven insights, TTEC enhances customer interactions and drives business growth. Their comprehensive range of services includes customer support, sales, and technical assistance, making them a leading player in the BPO industry.

Website: TTEC

Google Rating: 4.2

8. Infosys

Overview: Infosys offers IT services and BPO solutions, focusing on digital transformation and leveraging cutting-edge technologies to drive business growth. As a global leader in next-generation digital services and consulting, Infosys helps clients navigate their digital journey through innovative solutions and comprehensive service offerings.

 

 

Infosys provides a broad spectrum of services, including application development, systems integration, cloud computing, data analytics, artificial intelligence, and cybersecurity. Their BPO solutions cover finance and accounting, procurement, customer relationship management, and human resources, ensuring end-to-end process optimization and efficiency.

Website: Infosys

Google Rating: 4.3

9. Accenture

Overview: Accenture is a leading global professional services company that offers a wide range of consulting, technology, and outsourcing services and solutions. With a presence in over 120 countries and over 700,000 employees, Accenture serves clients across various industries, helping them improve their performance and achieve sustainable growth.

Website: Accenture

Google Rating: 4.4

10. Conduent

Overview: Conduent is a global leader in business process outsourcing (BPO) services, offering specialized solutions across the healthcare, transportation, and public sectors. Focusing on digital interactions and customer-centric innovations, Conduent enhances operational efficiency and delivers exceptional user experiences for its clients.

Website: Conduent

Google Rating: 4.2

11. HCL Technologies

Overview: HCL Technologies is a leading global IT services company that provides comprehensive digital solutions and business process outsourcing (BPO) services. Focusing on driving innovation and business transformation, HCL Technologies partners with organizations across various industries to help them achieve operational excellence and sustainable growth.

Website: HCL Technologies

Google Rating: 4.3

12. Wipro

Overview: Wipro Limited is a leading global information technology (IT), consulting, and business process services company. With a strong focus on innovation and helping clients stay competitive in a rapidly evolving market, Wipro partners with businesses worldwide to drive digital transformation and achieve sustainable growth.

Website: Wipro

Google Rating: 4.3

13. Capgemini

Overview: Capgemini is a global leader in consulting, technology services, and digital transformation. With a strong emphasis on innovation and client-centric solutions, Capgemini helps organizations across various industries navigate the complexities of the modern business landscape and achieve sustainable growth.

Website: Capgemini

Google Rating: 4.3

14. IBM

Overview: IBM is a global leader in IT services, business consulting, and business process outsourcing (BPO) solutions. Leveraging advanced technologies such as artificial intelligence (AI) and cloud computing, IBM helps organizations drive business outcomes, innovate, and stay competitive in the rapidly evolving market.

Website: IBM

Google Rating: 4.4

15. DXC Technology

Overview: DXC Technology is a global leader in IT services and business process outsourcing (BPO) solutions. With a focus on helping enterprises modernize their operations and optimize business performance, DXC Technology partners with organizations across various industries to drive digital transformation and achieve sustainable growth.

Website: DXC Technology

Google Rating: 4.2

16. Cognizant

Overview: Cognizant is a leading global provider of IT services, consulting, and business process outsourcing (BPO) solutions. With a strong emphasis on digital transformation, Cognizant partners with clients across various industries to deliver innovative solutions that drive business success and sustainable growth.

Website: Cognizant

Google Rating: 4.3

17. CGI

Overview: CGI is a global leader in IT and business process outsourcing (BPO) services, specializing in systems integration, consulting, and managed services. With a focus on helping clients achieve their business goals, CGI partners with organizations across various industries to deliver innovative solutions, drive digital transformation, and enhance operational efficiency.

Website: CGI

Google Rating: 4.3

18. Genpact

Overview: Genpact is a global leader in digital transformation, consulting, and business process outsourcing (BPO) services. Specializing in finance, healthcare, and supply chain management solutions, Genpact helps organizations streamline their operations, enhance efficiency, and achieve sustainable growth through innovative and tailored approaches.

Website: Genpact

Google Rating: 4.2

19. NTT Data

Overview: NTT Data is a global leader in IT services, consulting, and business process outsourcing (BPO) solutions. With a focus on helping clients innovate and transform their businesses, NTT Data partners with organizations across various industries to deliver cutting-edge solutions that drive sustainable growth and competitive advantage.

Website: NTT Data

Google Rating: 4.3

20. HGS (Hinduja Global Solutions)

Overview:Hinduja Global Solutions (HGS) is a leading customer engagement and business process outsourcing (BPO) services provider. With a strong focus on customer care, technical support, and analytics, HGS partners with clients across various industries to drive success and enhance customer experiences. Leveraging advanced technologies and deep industry expertise, HGS delivers innovative solutions that help businesses optimize operations, reduce costs, and achieve sustainable growth.

Website: HGS

Google Rating: 4.2

21. EXL Service

Overview: EXL Service is a global leader in operations management, analytics, and business process outsourcing (BPO) solutions. Specializing in the healthcare and insurance sectors, EXL Service helps organizations improve operational efficiency, enhance customer experiences, and drive growth through innovative and data-driven approaches.

Website: EXL Service

Google Rating: 4.3

22. Sutherland Global Services

Overview: Sutherland Global Services provides comprehensive business process outsourcing (BPO) solutions, including customer care, technical support, and analytics, delivering exceptional customer experiences. With a strong focus on innovation and digital transformation, Sutherland leverages advanced technologies and deep industry expertise to optimize operations and drive business growth.

 

The company partners with clients across various sectors to enhance customer engagement, improve operational efficiency, and achieve sustainable success. By combining global reach with local expertise, Sutherland ensures tailored solutions that meet each client’s unique needs, fostering long-term partnerships and delivering measurable results.

Website: Sutherland Global Services

Google Rating: 4.2

23. Alorica

Overview: Alorica is a leading provider of customer experience management and business process outsourcing (BPO) services, specializing in customer care and back-office support solutions. Committed to delivering exceptional customer experiences, Alorica partners with clients across a wide range of industries to enhance customer satisfaction, streamline operations, and drive business growth.

 

Leveraging advanced technologies and industry expertise, Alorica offers tailored solutions that address each client’s specific needs, ensuring efficient and effective service delivery. The company’s dedicated global workforce enables it to provide comprehensive support and foster long-term client relationships built on trust and excellence.

Website: Alorica

Google Rating: 4.3

24. Tech Mahindra

Overview: Tech Mahindra is a global leader in IT services and business process outsourcing (BPO) solutions. It specializes in digital transformation and consulting services to drive business innovation. By leveraging cutting-edge technologies, Tech Mahindra helps organizations across various industries navigate the complexities of the digital age and achieve sustainable growth.

 

The company offers comprehensive services, including application development and management, infrastructure services, cybersecurity, and enterprise software solutions. Through its deep industry expertise and commitment to excellence, Tech Mahindra delivers tailored solutions that enhance operational efficiency, improve customer experiences, and foster business agility. By partnering closely with clients, Tech Mahindra successfully implements transformative strategies that drive competitive advantage and long-term success.

Website: Tech Mahindra

Google Rating: 4.3

25. Startek

Overview: Startek is a premier customer experience management and business process outsourcing (BPO) solutions provider specializing in customer care and technical support services. With a strong emphasis on delivering exceptional customer interactions, Startek partners with clients across diverse industries to enhance customer satisfaction, loyalty, and retention.

 

By leveraging advanced technologies and deep industry knowledge, Startek offers tailored solutions that address each client’s unique needs, ensuring efficient and effective service delivery. The global food company’s dedicated workforce provides comprehensive support around the clock, fostering long-term client relationships built on trust and excellence. Through continuous innovation and a commitment to quality, Startek drives operational efficiencies and helps clients achieve their business objectives in a competitive marketplace.

Website: Startek

Google Rating: 4.2

26. Mphasis

Overview: Mphasis is a leading provider of IT services and business process outsourcing (BPO) solutions, focusing strongly on the banking and finance sectors and digital transformation. Leveraging advanced technologies and deep industry expertise, Mphasis helps clients navigate the complexities of the digital landscape to drive innovation and achieve operational excellence.

 

The company offers various services, including application development and management, cloud computing, enterprise automation, cybersecurity, and analytics. Committed to enabling client success, Mphasis delivers tailored solutions that enhance efficiency, improve customer experiences, and support strategic growth initiatives. By partnering closely with clients, Mphasis ensures the implementation of transformative strategies that provide a competitive edge and long-term sustainability.

Website: Mphasis

Google Rating: 4.3

27. WNS Global Services

Overview: WNS Global Services is a leading provider of global business process management (BPM) and business process outsourcing (BPO) solutions, specializing in finance and accounting services. With a comprehensive suite of offerings, WNS helps organizations optimize their operations, improve financial performance, and drive business growth.

 

The company’s expertise across various industries, including healthcare, insurance, travel, and logistics, enables it to deliver tailored solutions that meet the unique needs of each sector. Leveraging advanced technologies and data-driven insights, WNS provides end-to-end services such as accounts payable, accounts receivable, financial reporting, and compliance management. WNS ensures seamless service delivery, enhanced efficiency, and superior client satisfaction through its global delivery model and commitment to excellence. By fostering long-term partnerships, WNS empowers clients to achieve their strategic objectives and maintain a competitive edge in the marketplace.

Website: WNS Global Services

Google Rating: 4.2

28. Conectys

Overview: Conectys is a global provider of outsourcing and business process outsourcing (BPO) solutions, specializing in customer support and technical assistance to drive client growth. With a strong focus on delivering exceptional customer experiences, Conectys partners with clients across various industries to enhance customer satisfaction, loyalty, and retention. The company leverages advanced technologies and multilingual capabilities to offer tailored solutions that address each client’s specific needs, ensuring efficient and effective service delivery. Conectys’s services include customer service, technical support, content moderation, and back-office operations. Through its global footprint and dedicated workforce, Conectys provides around-the-clock support, fostering long-term client relationships built on trust and excellence. By continuously innovating and adhering to high-quality standards, Conectys helps clients achieve their business objectives and maintain a competitive edge in the market.

Website: Conectys

Google Rating: 4.3

29. VXI Global Solutions

Overview: VXI Global Solutions is a premier provider of customer care and business process outsourcing (BPO) solutions, offering comprehensive outsourcing services across various industries globally. With a strong commitment to delivering superior customer experiences, VXI partners with clients to enhance customer satisfaction, loyalty, and operational efficiency.

 

The company leverages cutting-edge technologies and a deep understanding of industry-specific challenges to provide tailored solutions that address the client’s unique needs. VXI’s extensive services include customer service, technical support, sales and marketing support, and back-office operations. With a global presence and a dedicated workforce, VXI ensures seamless service delivery around the clock, fostering long-term client relationships built on trust and excellence. Through continuous innovation and adherence to high-quality standards, VXI helps clients achieve their strategic objectives and maintain a competitive advantage in the marketplace.

Website: VXI Global Solutions

Google Rating: 4.2

30. Intelenet Global Services

Overview: Intelenet Global Services is a leading provider of business process outsourcing (BPO) solutions, offering a comprehensive range of services, including customer management, back-office support, and IT services to drive client efficiency. With a focus on delivering high-quality solutions tailored to each client’s specific needs, Intelenet helps organizations enhance operational performance, improve customer satisfaction, and achieve strategic goals.

 

The company’s expertise in various industries enables it to provide specialized services such as customer service, technical support, data management, and financial processing. Leveraging advanced technologies and best practices, Intelenet ensures seamless service delivery and continuous improvement. By fostering strong partnerships and maintaining a commitment to excellence, Intelenet empowers clients to optimize their business processes, reduce costs, and gain a competitive edge in the marketplace.

Website: Intelenet Global Services

Google Rating: 4.3

Why Outsource to BPO Companies in Puerto Rico?

Outsourcing has become a strategic choice for businesses looking to optimize operations and reduce costs.

 

With its advantageous location and skilled bilingual workforce, Puerto Rico offers compelling reasons to consider outsourcing to BPO companies based there.

 

Here’s why outsourcing to Puerto Rico makes business sense:

1. Cost Efficiency: BPO companies in Puerto Rico provide cost-effective solutions without compromising quality. Lower operational costs compared to mainland U.S. and Europe make outsourcing attractive.

 

2. Strategic Location: Situated in the Caribbean, Puerto Rico offers proximity to North American markets with cultural affinity and time zone alignment benefits. This facilitates smoother business operations and customer service.

 

3. Skilled Workforce: Puerto Rico boasts a highly educated and bilingual workforce proficient in English and Spanish. This linguistic advantage is crucial for serving diverse customer bases and expanding market reach.

 

4. Regulatory Environment: The island’s regulatory framework aligns with U.S. standards, ensuring compliance and security in data handling and business processes.

 

5. Infrastructure and Technology: BPO companies in Puerto Rico leverage advanced infrastructure and cutting-edge technology, supporting seamless operations and innovative solutions.

 

6. Business Continuity: Puerto Rico is resilient against natural disasters and has robust disaster recovery plans, ensuring uninterrupted service delivery.

 

7. Industry Expertise: Specialization in key healthcare, finance, and telecommunications sectors allows BPO companies to offer domain-specific expertise and tailored solutions.

 

8. Scalability and Flexibility: Outsourcing to Puerto Rico provides scalability options, allowing businesses to expand or reduce operations as per market demands without significant overheads.

 

Key Considerations: Nearshoring, Onshoring, or Offshoring?

When U.S. companies weigh their options for outsourcing, the decision often boils down to three main models: nearshoring, onshoring, and offshoring. Each approach offers unique benefits and trade-offs, and understanding these differences can help organizations align their outsourcing strategy with business goals.

 

 

 

Nearshoring involves partnering with service providers located in neighboring countries or territories—often within a similar time zone and cultural sphere. The proximity reduces travel time and logistical challenges, making management more straightforward. For example, outsourcing to locations like Puerto Rico means companies benefit from cultural alignment, shared language, and regulatory compatibility, all while accessing competitive pricing and skilled talent pools.

 

 

 

Onshoring refers to outsourcing within the company’s own country. This approach maximizes control, eliminates language barriers, and ensures seamless compliance with local laws and regulations. However, it typically comes with higher labor and operating costs compared to other outsourcing models.

 

 

 

Offshoring involves contracting services to distant countries, often spanning continents. This model is widely chosen for cost savings and access to a broader talent base but can introduce challenges such as significant time zone differences, cultural gaps, and potentially complex regulatory requirements.

 

 

When evaluating these models, U.S. companies should consider several key factors:

 

• Cost structure: Offshoring may offer the lowest labor rates, but nearshoring often provides a balance between savings and ease of management.

 

 

• Cultural and language compatibility: Operating within similar cultural frameworks and shared languages reduces the risk of misunderstandings.

 

 

• Time zone alignment: Nearshoring and onshoring facilitate real-time collaboration, faster issue resolution, and easier oversight.

 

 

• Regulatory landscape: Onshoring and nearshoring within U.S. territories or countries with similar legal systems simplify compliance.

 

 

• Ease of travel and oversight: Shorter distances make site visits and management more practical and cost-effective.

 

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer “virtual assistant (VA) services,” staff augmentation, and a range of “non-voice” services.

Stealth’ gents also highlights virtual assistant companies worldwide, covering large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to multinationals and enterprises.

If you want to connect with these or any of the 700+ outsourcing suppliers listed across our site, you can browse our BPO directory or book a spot now for a free discussion of your preference and pricing options!

Conclusion

The top 30 BPO companies in Puerto Rico are leading the way in providing exceptional outsourcing solutions across diverse industries.

 

From customer care and technical support to IT services and digital transformation, these companies offer the expertise and reliability needed to enhance business operations globally.

 

Whether you’re looking to hire a virtual assistant to streamline customer interactions or optimize back-office processes, Puerto Rico’s BPO sector offers a robust platform for success.

 

Explore these companies and find the right partner to drive your business forward in today’s competitive landscape.