Top 25 BPO Companies in New York

New York, often hailed as the business capital of the world, has emerged as a significant hub for Business Process Outsourcing (BPO) services.

 

The state’s BPO industry has been growing at an impressive rate, with a market size estimated to reach $10 billion by 2025.

 

This growth is driven by the increasing need for cost-efficient and high-quality outsourcing solutions in sectors such as finance, healthcare, customer service, and IT.

 

New York’s strategic location, access to a vast talent pool, and advanced technological infrastructure make it an ideal destination for outsourcing.

 

In this blog, we will explore the top 25 BPO companies in New York that are leading the way in providing exceptional outsourcing services to businesses worldwide.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions when they consider outsource or hire a virtual assistant, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 25 BPO Companies in New York

1. Conduent

Overview: Conduent specializes in providing business process services across various industries, including healthcare, transportation, and government. Their New York operations are focused on delivering innovative solutions designed to improve efficiency and enhance customer satisfaction. Conduent partners with organizations to optimize business processes, streamline workflows, and provide reliable support through advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, Conduent ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: conduent.com

Google Rating: 4.0

2. TaskUs

Overview: TaskUs offers digital outsourcing solutions specializing in customer support, content moderation, and back-office services. Known for their innovative approach, TaskUs has a strong presence in New York, where they are dedicated to providing high-quality and efficient solutions tailored to the needs of various industries. TaskUs partners with organizations to enhance customer experiences, ensure safe and compliant content, and streamline back-office operations through advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, TaskUs maintains consistent performance and a competitive edge in the global marketplace.

Web Address: taskus.com

Google Rating: 4.6

3. TCS (Tata Consultancy Services)

Overview: Tata Consultancy Services (TCS) offers a comprehensive range of IT services, consulting, and business solutions. Their BPO services in New York encompass customer support, finance, and HR, designed to help businesses optimize their operations. TCS partners with organizations to enhance customer interactions, streamline financial processes, and manage human resources efficiently through advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, TCS ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: tcs.com

Google Rating: 4.4

4. Genpact

Overview: Genpact specializes in digital transformation and business process management services. Their New York office is part of a global network dedicated to delivering high-quality services across multiple industries. Genpact partners with organizations to transform business operations, enhance efficiency, and drive innovation through advanced technologies and industry best practices. With a strong commitment to excellence and fostering long-term partnerships, Genpact ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: genpact.com

Google Rating: 4.5

5. Cognizant

Overview: Cognizant provides a wide range of IT services, consulting, and business process outsourcing. Their New York operations focus on delivering digital transformation and operational excellence to various industries. Cognizant partners with organizations to enhance business processes, optimize IT infrastructure, and drive innovation through advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, Cognizant ensures consistent performance and a competitive edge in the global marketplace.

Web Address: cognizant.com

Google Rating: 4.3

 

6. Wipro

Overview: Wipro offers comprehensive IT services, consulting, and business process outsourcing. Their New York office is dedicated to helping clients achieve their business goals through innovative technology solutions. Wipro partners with organizations to enhance operational efficiency, drive digital transformation, and deliver cutting-edge solutions tailored to industry-specific needs. With a strong commitment to excellence and fostering long-term partnerships, Wipro ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: wipro.com

Google Rating: 4.2

 

7. Teleperformance

Overview: Teleperformance specializes in delivering customer experience management and contact center solutions. Their New York operations are dedicated to ensuring exceptional customer service across various channels. Teleperformance partners with organizations to enhance customer interactions, streamline communication processes, and provide reliable support through advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, Teleperformance ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: teleperformance.com

Google Rating: 4.2

 

8. Infosys BPM

Overview: Infosys BPM offers comprehensive end-to-end outsourcing services including finance, procurement, and customer service. Their New York office leverages advanced technology and analytics to optimize business processes, ensuring efficiency and effectiveness. Infosys BPM partners with organizations to drive digital transformation, enhance operational performance, and deliver tailored solutions that meet industry-specific needs. With a strong commitment to excellence and fostering long-term partnerships, Infosys BPM ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: infosysbpm.com

Google Rating: 4.5

 

9. Alorica

Overview: Alorica specializes in customer experience and contact center solutions. Their New York office leverages advanced technologies to enhance service delivery, ensuring superior customer interactions and satisfaction. Alorica partners with organizations to streamline communication processes, optimize operational efficiency, and provide tailored support across various channels. With a commitment to excellence and fostering long-term partnerships, Alorica ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: alorica.com

Google Rating: 4.1

 

10. EXL Service

Overview: EXL Service specializes in operations management and analytics solutions. Their New York teams deliver high-quality services across the finance, healthcare, and insurance sectors. EXL partners with organizations to optimize business processes, enhance decision-making through data-driven insights, and drive operational excellence. With a commitment to innovation and fostering long-term partnerships, EXL ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: exlservice.com

Google Rating: 4.4

 

11. Capgemini

Overview: Capgemini provides consulting, technology, and outsourcing services. Their New York operations are centered on delivering innovative solutions designed to improve business performance. Capgemini partners with organizations to drive digital transformation, optimize IT infrastructure, and implement cutting-edge technologies tailored to industry-specific needs. With a strong commitment to excellence and fostering long-term partnerships, Capgemini ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: capgemini.com

Google Rating: 4.2

 

12. HCL Technologies

Overview: HCL Technologies offers IT and business outsourcing services, including customer service, IT support, and engineering services. Their New York operations focus on delivering innovative solutions to their clients, enhancing operational efficiency, and driving digital transformation. HCL Technologies partners with organizations to provide tailored support across various sectors, leveraging advanced technologies and industry best practices. With a commitment to excellence and fostering long-term partnerships, HCL Technologies ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: hcltech.com

Google Rating: 4.2

 

13. Sitel Group

Overview: Sitel Group specializes in customer experience management and BPO services. Their New York office provides multilingual support and scalable solutions, ensuring superior customer interactions across diverse markets. Sitel Group partners with organizations to enhance service delivery, optimize operational efficiency, and drive digital transformation. With a commitment to excellence and fostering long-term partnerships, Sitel Group ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: sitel.com

Google Rating: 4.1

 

14. IBM Global Services

Overview: IBM Global Services specializes in IT outsourcing, business consulting, and digital transformation services. Their New York office leverages advanced technologies such as AI and blockchain to deliver cutting-edge solutions to clients. IBM partners with organizations to enhance operational efficiency, drive innovation, and implement industry-leading technologies tailored to specific business needs. With a commitment to excellence and fostering long-term partnerships, IBM Global Services ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: ibm.com

Google Rating: 4.0

 

15. Firstsource Solutions

Overview: Firstsource Solutions specializes in business process management services across customer service, healthcare, and banking sectors. Their New York operations are designed to deliver cost-efficient and high-quality services, ensuring optimal operational efficiency and superior customer interactions. Firstsource Solutions partners with organizations to streamline processes, enhance service delivery, and drive business growth. With a commitment to excellence and fostering long-term partnerships, Firstsource Solutions ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: firstsource.com

Google Rating: 4.0

 

16. Sutherland Global Services

Overview:  Sutherland provides process transformation services, including customer engagement, digital transformation, and back-office support. Their New York office is dedicated to helping clients improve operational efficiency by delivering innovative, customized solutions. Sutherland partners with organizations to streamline processes, enhance customer interactions, and drive digital transformation. With a strong commitment to excellence and fostering long-term partnerships, Sutherland ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: sutherlandglobal.com

Google Rating: 4.2

 

17. WNS Global Services

Overview: WNS specializes in business process management services across various sectors, including finance, healthcare, and travel. Their New York office is committed to delivering innovative solutions that enhance business efficiency and drive growth. WNS partners with organizations to streamline operations, improve service delivery, and implement advanced technologies tailored to industry-specific needs. With a dedication to excellence and fostering long-term partnerships, WNS ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: wns.com

Google Rating: 4.6

 

18. TTEC

Overview: TTEC specializes in customer experience and digital transformation solutions. Their New York operations provide scalable and flexible services designed to meet the diverse needs of clients across various industries. TTEC partners with organizations to enhance customer interactions, streamline processes, and drive digital innovation. With a commitment to excellence and fostering long-term partnerships, TTEC ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: ttec.com

Google Rating: 4.2

 

19. Tech Mahindra

Overview: Tech Mahindra provides digital transformation, consulting, and business re-engineering services. Their New York teams are dedicated to delivering high-quality IT and BPO services, ensuring optimal operational efficiency and innovation. Tech Mahindra partners with organizations to drive technological advancements, streamline processes, and enhance service delivery. With a commitment to excellence and fostering long-term partnerships, Tech Mahindra ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: techmahindra.com

Google Rating: 4.1

 

20. Datamark

Overview: Datamark specializes in business process outsourcing services, including data entry, document processing, and customer service. Their New York office is committed to ensuring efficient and reliable solutions for clients. Datamark partners with organizations to streamline operations, enhance accuracy, and improve service delivery. With a dedication to excellence and fostering long-term partnerships, Datamark ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: datamark.net

Google Rating: 4.3

 

21. SYKES Enterprises

Overview: SYKES specializes in customer contact management solutions and business process outsourcing services. Their New York office is dedicated to delivering exceptional customer service and technical support. SYKES partners with organizations to enhance customer interactions, streamline operations, and provide expert support tailored to client needs. With a commitment to excellence and fostering long-term partnerships, SYKES ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: sykes.com

Google Rating: 4.1

 

22. Inktel Contact Center Solutions

Overview: Inktel specializes in customer service, sales, and technical support outsourcing. Their New York operations are focused on delivering personalized and high-quality interactions tailored to client needs. Inktel partners with organizations to enhance customer engagement, drive sales, and provide expert technical support. With a dedication to excellence and fostering long-term partnerships, Inktel ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: inktel.com

Google Rating: 4.3

 

23. CGS (Computer Generated Solutions)

Overview: CGS provides comprehensive BPO services, including customer support, IT services, and learning solutions. Their New York operations are dedicated to ensuring high-quality service delivery and customer satisfaction. CGS partners with organizations to enhance operational efficiency, improve customer interactions, and deliver expert IT and learning solutions tailored to client needs. With a commitment to excellence and fostering long-term partnerships, CGS ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: cgsinc.com

Google Rating: 4.1

 

24. Transcom

Overview: Transcom specializes in customer care, sales, and technical support services. Their New York operations are focused on providing high-quality, scalable solutions tailored to meet the needs of clients. Transcom partners with organizations to enhance customer engagement, drive sales, and deliver expert technical support. With a commitment to excellence and fostering long-term partnerships, Transcom ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: transcom.com

Google Rating: 4.1

 

25. VXI Global Solutions

Overview: VXI Global Solutions specializes in customer care, IT support, and sales outsourcing. Their New York presence is dedicated to ensuring reliable and efficient service delivery tailored to meet client needs. VXI partners with organizations to enhance customer engagement, provide expert IT support, and drive sales growth. With a commitment to excellence and fostering long-term partnerships, VXI Global Solutions ensures consistent performance and maintains a competitive edge in the global marketplace.

Web Address: vxi.com

Google Rating: 4.4

Why Consider Outsourcing in New York?

In today’s fast-paced business environment, companies are constantly seeking ways to stay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing. But why exactly should businesses consider outsourcing their operations? Here are several compelling reasons:

1. Cost Efficiency

Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. Access to Expertise

Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether it’s IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.

3. Focus on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Scalability and Flexibility

Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5. Risk Management

Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6. Innovation and Technology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without the need to make substantial investments themselves. This can lead to improved efficiency, better data analytics, and enhanced customer experiences.

7. Time Savings

Outsourcing allows businesses to save valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Takeaways

New York stands out as a premier destination for Business Process Outsourcing (BPO) services, offering a unique blend of strategic location, skilled call center virtual assistant workforce, and cutting-edge technology.

 

The top BPO companies in New York exemplify the state’s commitment to excellence, providing a wide range of services that cater to diverse industry needs.

 

From finance and healthcare to IT and customer service, these companies are at the forefront of delivering innovative and efficient outsourcing solutions.

 

As businesses continue to seek ways to optimize their operations and reduce costs, partnering with one of New York’s leading BPO providers can be a game-changer.

 

By leveraging the expertise and capabilities of these top-tier companies, businesses can achieve greater efficiency, enhanced customer satisfaction, and a competitive edge in the global market.