Top 25 BPO companies in Chicago

Chicago, the third-largest city in the United States, has emerged as a prominent hub for Business Process Outsourcing (BPO) services.

 

Known for its robust economy and diverse business landscape, Chicago is home to a thriving BPO sector that caters to a wide range of industries, from finance and healthcare to technology and customer service.

 

As of 2023, the global BPO market was valued at approximately $261.9 billion, with North America accounting for a significant share.

 

Chicago’s strategic location, coupled with its well-developed infrastructure and skilled workforce, makes it an attractive destination for BPO companies.

 

The city’s BPO industry has seen substantial growth, with a projected annual growth rate of 6.2% over the next five years.

 

In addition to its economic advantages, Chicago offers a favorable business environment with competitive operating costs, access to cutting-edge technology, and a supportive local government.

 

The city’s talent pool is another key factor, with over 50 colleges and universities producing a steady stream of qualified graduates ready to meet the demands of the BPO sector.

Stealth Agents Top Global Outsourcing List

At Stealth Agents, we understand the crucial role outsourcing plays in driving business success. Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.

 

This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.

 

By highlighting these top companies, we facilitate strong business relationships and promote the excellence of global BPO service providers. Explore this list to find the right outsourcing partner and elevate your business.

Top 25 BPO companies in Chicago

1. Accenture

Overview: Accenture offers a wide range of services including consulting, technology, and business process outsourcing. Their Chicago office focuses on delivering innovative solutions and improving operational efficiency. Accenture is a multinational professional services company that provides strategy, consulting, digital, technology, and operations services. With their industry expertise and cutting-edge technologies, they help businesses transform and drive growth. Their outsourcing services cover end-to-end processes such as finance & accounting, procurement, supply chain management, human resources management, and customer service. With its strong track record of successful partnerships with global clients, Accenture is a top choice for long-term outsourcing needs.

Web Address: accenture.com

Google Rating: 4.4

 

2. Concentrix

Overview: Concentrix provides customer engagement services, IT solutions, and analytics. Their Chicago operations are part of a global network delivering scalable and efficient services. Provides customer engagement services and business performance improvement. It was founded in 1991 and is headquartered in Fremont, California. Concentrix is a leading global business services company providing customer engagement and improving business performance. Its mission is to bring together the best people, processes, and technology to create innovative solutions that drive positive results for its clients. With over 100,000 employees in more than 40 countries, Concentrix delivers services through multiple communication channels including voice, chat, email, social media, and digital self-service

Website: concentrix.com

Web Address: concentrix.com

Google Rating: 4.3

 

3. Teleperformance

Overview: Teleperformance is a leader in customer experience management and contact center solutions. Their Chicago office helps businesses deliver exceptional customer service across various channels. With over 40 years of experience in the industry, Teleperformance is a global leader in customer experience management. They offer various services including customer care, technical support, sales and retention, and more. What sets them apart is their focus on technology and innovation to enhance their services and deliver exceptional results for their clients. With a Google rating of 4.5 based on over 1 million reviews, Teleperformance is known for its high-quality services and commitment to customer satisfaction.

Web Address: teleperformance.com

Google Rating: 4.2

 

4. Alorica

Overview: Alorica specializes in customer experience and contact center solutions, leveraging advanced technologies to enhance service delivery. They have a significant presence in Chicago. Alorica is a BPO company that operates in over 14 countries, including Honduras. They offer a wide range of services such as customer service, sales, technical support, and back-office support. Alorica’s approach to business is centered on building strong relationships with clients and leveraging technology to deliver efficient and effective solutions. Their team of skilled professionals and commitment to providing exceptional service make them a top choice for businesses looking for reliable BPO solutions.

Web Address: alorica.com

Google Rating: 4.1

 

5. TCS (Tata Consultancy Services)

Overview: TCS provides IT services, consulting, and business solutions. Their BPO services in Chicago include customer support, finance, and HR, helping businesses optimize operations. Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. They offer a wide range of outsourcing services to industries such as banking, insurance, retail, healthcare, and more. Their expertise lies in digital transformation, automation, and analytics, helping businesses achieve operational excellence. TCS’ outsourcing services include finance & accounting, procurement, supply chain management, human resources management, and customer service. With its strong focus on innovation and sustainability, TCS stands out in the competitive outsourcing market.

Web Address: tcs.com

Google Rating: 4.4

 

6. Infosys BPM

Overview: Infosys BPM offers end-to-end outsourcing services including finance, procurement, and customer service. Their Chicago office leverages technology and analytics to optimize business processes. Infosys is a global leader in consulting, technology, and outsourcing services. With a strong focus on digital transformation and innovation, they help businesses across various industries improve their operational efficiency and customer engagement. Their outsourcing services include finance & accounting, procurement, supply chain management, human resources management and customer service. Additionally, Infosys offers specialized solutions such as artificial intelligence, blockchain, and cloud infrastructure management. As a company committed to sustainability and social responsibility, Infosys is known for its high-quality services and strong ethical values.

Web Address: infosysbpm.com

Google Rating: 4.5

 

7. TaskUs

Overview: TaskUs provides digital outsourcing solutions focusing on customer support, content moderation, and back-office services. Known for their innovative approach, they have a strong presence in Chicago. TaskUs is a top-tier outsourcing company that specializes in customer support, content moderation, and data entry services. They have a global presence with offices in the US, India, Philippines, Mexico, and other countries. TaskUs boasts a highly skilled workforce that undergoes rigorous training to deliver high-quality solutions for their clients. They also prioritize employee satisfaction and provide a positive work environment that fosters growth and development. With advanced technology and efficient processes in place, TaskUs help businesses streamline their operations and improve efficiency. Their commitment to delivering exceptional results has earned them a reputation as one of the best outsourcing companies in the market.

Web Address: taskus.com

Google Rating: 4.6

 

8. Sitel Group

Overview: Sitel Group offers comprehensive customer service solutions, leveraging nearshore locations to deliver cost-effective and high-quality services. Their expertise spans various sectors including finance, healthcare, and telecom. Sitel is another top BPO company in Honduras that provides exceptional customer experience solutions to clients worldwide. With over 30 years of experience in the industry, Sitel offers services such as customer service, technical support, sales, and back-office support. They have a strong presence in Latin America and are known for their innovative solutions and commitment to client satisfaction.

Web Address: sitel.com

Google Rating: 4.2

 

9. Cognizant

Overview: Cognizant provides IT services, consulting, and business process outsourcing. Their Chicago operations focus on delivering digital transformation and operational excellence. Specializes in IT services and business process outsourcing. With over 300,000 employees and clients in more than 80 countries, Cognizant is one of the world’s leading professional services companies. It is also a Fortune 500 company, ranking at number 194 in 2021.

Cognizant offers a wide range of services, including IT consulting, digital transformation, application development, cloud computing, and infrastructure management.

Web Address: cognizant.com

Google Rating: 4.3

 

10. Capgemini

Overview: Capgemini offers consulting, technology, and outsourcing services. Their Chicago operations focus on delivering innovative solutions to improve business performance. Provides consulting, technology, and outsourcing services. Headquartered in Paris, France.

Capgemini is a global leader in consulting, technology, and outsourcing services, serving clients in over 40 countries around the world. With over 200,000 employees and a strong presence in Europe, North America, and Asia Pacific, Capgemini continues to drive innovation and deliver value to its clients.

Web Address: capgemini.com

Google Rating: 4.2

 

11. Genpact

Overview: Genpact specializes in digital transformation and business process management services. Their Chicago office is part of a global network delivering high-quality services across multiple industries. Genpact is a global professional services firm that offers end-to-end business process management and technology solutions. With their deep industry expertise, they help businesses drive digital transformation and achieve operational excellence. Their services include finance & accounting, procurement, supply chain, analytics, and customer experience management. They have a strong focus on innovation and continuous improvement, making them a reliable partner for long-term outsourcing needs.

Web Address: genpact.com

Google Rating: 4.5

 

12. Firstsource Solutions

Overview: Firstsource Solutions provides business process management services across customer service, healthcare, and banking. Their Chicago operations are designed to deliver cost-efficient and high-quality services. Firstsource Solutions is a global leader in business process management services, with a strong presence in the US. Headquartered in Mumbai, India, Firstsource has operations in over 10 countries and serves clients across various industries such as healthcare, banking, telecommunications, and media.

Web Address: firstsource.com

Google Rating: 4.0

 

13. Wipro

Overview: Wipro provides IT services, consulting, and business process outsourcing. Their Chicago office helps clients achieve business goals through innovative technology solutions. Wipro is a leading global information technology, consulting, and business process services company. They specialize in end-to-end solutions for industries such as banking, healthcare, retail, energy, and more. Their comprehensive outsourcing services include finance & accounting, human resources management, supply chain management, customer service, and sales operations. With their focus on digital transformation and sustainability, they help businesses stay ahead in the rapidly changing market landscape.

Web Address: wipro.com

Google Rating: 4.2

 

14. CGS (Computer Generated Solutions)

Overview: CGS offers BPO services across customer support, IT services, and learning solutions. Their Chicago operations ensure high-quality service delivery and customer satisfaction. CGS was founded in 1984 and has been providing quality BPO services for over three decades. The company’s headquarters is located in New York, and it currently has over 7,500 employees across its global operations.

Web Address: cgsinc.com

Google Rating: 4.1

 

15. HGS (Hinduja Global Solutions)

Overview: HGS provides customer experience management and business process outsourcing services. Their Chicago office focuses on delivering exceptional customer interactions and process improvements. HGS was founded in 1993 by Partha DeSarkar and his wife. In the beginning, the company operated primarily in India, providing contact center services to domestic clients. However, as globalization increased and businesses began looking for cost-effective outsourcing solutions, HGS expanded its operations to other countries such as the Philippines, USA, Canada, UK, and Jamaica.

Web Address: teamhgs.com

Google Rating: 4.3

 

16. Sutherland Global Services

Overview: Sutherland provides process transformation services, including customer engagement, digital transformation, and back-office support. Their Chicago office helps clients improve operational efficiency. Sutherland Global Services was founded in 1986 by Dilip Vellodi, who serves as the company’s Chairman and CEO. The company started with a small team of five employees and has since grown to employ over 60,000 people across 70 locations in more than 20 countries.

Web Address: sutherlandglobal.com

Google Rating: 4.2

 

18. VXI Global Solutions

Overview: VXI Global Solutions offers customer care, IT support, and sales outsourcing. Their Chicago center provides multilingual support and tailored solutions to meet client needs. VXI Global Solutions is a trusted leader in the business process outsourcing industry. With over 20 years of experience, they have built a reputation for delivering high-quality customer care, IT support, and sales outsourcing services to clients worldwide. One of the key strengths of VXI Global Solutions is its Chicago center. This state-of-the-art facility offers multilingual support in more than 30 languages including English, Spanish, French, German, Mandarin, and more. This allows them to cater to clients from different parts of the world and provide exceptional service in their preferred language.

Web Address: vxi.com

Google Rating: 4.4

 

17. WNS Global Services

Overview: WNS provides business process management services across various sectors like finance, healthcare, and travel. Their Chicago office delivers innovative solutions to enhance business efficiency and customer experience. WNS offers an array of services including finance & accounting, analytics, research, technology solutions, and consulting. They also offer end-to-end support in procurement, human resources, and supply chain management. Their comprehensive approach ensures a seamless integration with clients’ business processes.

Web Address: wns.com

Google Rating: 4.6

 

18. TTEC

Overview: TTEC provides customer experience and digital transformation solutions. Their Chicago operations offer scalable and flexible services to meet diverse client needs. Specializes in customer experience and contact center solutions. Provides omnichannel experiences, digital transformation solutions, and AI-powered automation. Operates globally, with 50 offices and over 50,000 employees

TTEC offers omnichannel experiences to ensure customer engagement across all channels. This means that customers can interact with the company through various channels such as phone calls, emails, social media, chatbots, and more. By providing a seamless experience across these channels, TTEC helps companies improve their customer satisfaction levels and build stronger relationships with their customers.

Web Address: ttec.com

Google Rating: 4.2

 

19. EY (Ernst & Young)

Overview: EY offers assurance, advisory, and BPO services focusing on financial services, risk management, and digital transformation. Their Chicago office leverages global expertise to drive client success. EY is a multinational professional services firm that provides auditing, tax, consulting, and advisory services to businesses. It was founded in 1989 by Arthur Young and Alwin C Ernst and has grown to become one of the largest accounting firms in the world. EY operates in over 150 countries with over 300,000 employees globally.

Web Address: ey.com

Google Rating: 4.3

20. HCL Technologies

Overview: HCL Technologies provides IT and business outsourcing services including customer service, IT support, and engineering services. Their Chicago operations deliver innovative solutions to their clients. HCL Technologies is a leading global IT services company that offers end-to-end outsourcing solutions to businesses of all sizes. They specialize in digital transformation, cloud computing, and engineering services, helping companies stay competitive in the ever-evolving digital landscape. Their extensive range of outsourcing services includes finance & accounting, procurement, supply chain management, human resources management, and customer service. With their commitment to sustainability and innovation, HCL Technologies continues to be a top choice for long-term outsourcing needs.

Web Address: hcltech.com

Google Rating: 4.2

 

21. EXL  Service

Overview: EXL Service provides operations management and analytics solutions. Their Chicago teams deliver high-quality services in finance, healthcare, and insurance. Provides operations management and analytics services. It is a global company that focuses on providing business solutions in the fields of analytics, operations management, and automation. EXL Service serves clients in various industries, including banking, insurance, healthcare, transportation, and logistics.

Web Address: exlservice.com

Google Rating: 4.4

 

22. Nielsen

Overview: Nielsen offers media, marketing, and consumer information BPO services. Their Chicago operations focus on providing accurate and actionable insights to help clients make informed decisions. They offer services such as consumer research, media measurement, and advertising effectiveness. Nielsen conducts extensive research on consumer behaviors and attitudes to help clients understand their target audience. This includes analyzing purchase patterns, brand loyalty, and market trends. They also conduct surveys and focus groups to gather direct feedback from consumers. By understanding the motivations and preferences of consumers, companies can tailor their products and marketing strategies to better appeal to their target market.

Web Address: nielsen.com

Google Rating: 4.2

23. AnswerForce

Overview: Offers live answering and customer support services. AnswerForce is a leading provider of high-quality live answering and customer support services. With years of experience in the industry, they have become a trusted partner for businesses of all sizes looking to improve their customer service and streamline their operations.

Their team of dedicated professionals is available 24/7 to handle incoming calls, emails, chats, and other forms of communication on behalf of your business. They are trained to provide personalized and efficient service, ensuring that every interaction with your customers leaves a positive impression.

Website: answerforce.com

Google Rating: 4.4/5

 

24. SPi Global

Overview: SPi Global provides content technology and business process outsourcing solutions. Their Chicago office supports global clients with efficient and scalable services. Their services include data processing, content management and enrichment, and remote language transcription. SPi Global was founded in 1980 as a local printing business in the Philippines. In the 1990s, with the rise of digital technology, they expanded their services to include data conversion and document digitization. In 2006, they became part of the Philippine Long Distance Telephone Company (PLDT) Group, a leading telecommunications company in the Philippines. This allowed them to expand globally and establish themselves as a major player in the BPO industry.

Web Address: spi-global.com

Google Rating: 4.2

 

25. Transcom

Overview: Transcom offers a variety of services to meet the needs of their clients. These include customer care, sales, technical support, and back-office support. They also offer specialized solutions such as social media management, quality monitoring, and data analytics. The customer care team at Transcom is dedicated to providing exceptional service to customers. They handle inquiries and complaints via multiple communication channels such as phone, email, chat, and social media. The team is trained to handle various types of interactions with empathy and professionalism.

Web Address: transcom.com

Google Rating: 4.1

 

Why Consider Outsourcing in Chicago?

In today’s fast-paced business environment, companies are constantly seeking ways to stay competitive and efficient. One strategy that has gained significant traction over the years is outsourcing. But why exactly should businesses consider outsourcing their operations? Here are several compelling reasons:

1. Cost Efficiency

Outsourcing can significantly reduce operational costs. By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure. This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.

2. Access to Expertise

Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house. Whether it’s IT services, customer support, or digital marketing, outsourcing partners bring a wealth of knowledge and experience that can enhance the quality and efficiency of business operations.

3. Focus on Core Competencies

By outsourcing non-core functions, businesses can concentrate on what they do best. This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.

4. Scalability and Flexibility

Outsourcing offers scalability and flexibility that can be crucial for businesses facing fluctuating demands. Whether you’re experiencing seasonal peaks, launching a new product, or expanding into new markets, outsourcing providers can quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.

5. Risk Management

Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls. Additionally, outsourcing can provide business continuity solutions, protecting critical functions against disruptions.

6. Innovation and Technology

Outsourcing partners often invest heavily in the latest technologies and innovative solutions. By leveraging their advanced tools and platforms, businesses can benefit from cutting-edge capabilities without the need to make substantial investments themselves. This can lead to improved efficiency, better data analytics, and enhanced customer experiences.

7. Time Savings

Outsourcing allows businesses to save valuable time by delegating time-consuming tasks to external experts. This can lead to faster project completion times and quicker turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistants (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.