Online Review

TeamSupport B2B Customer Support And Success Solution

B2B and B2C both require customer support software that helps them to connect with their customer effectively. Many organizations running B2B operations need to build a support team that identifies customers’ needs and addresses their problems. TeamSupport is a reliable B2B customer support solution that efficiently solves all the problems addressed.

B2B customer support in TeamSupport

B2B is a complex process; that is why its customer support software should be vigilant enough to take care of all the areas, i.e., department to department, process to process. Customer support requires both; an integrated system to resolve the query and an interactive platform to take feedback.

However, in both cases, it is not just the software that needs to operate efficiently. Still, the agents handling the queries should be well-versed with the idea of business to incorporate their expertise into resolving tickets.

Once your customer support is well-informed with the company’s product and service with B2B operations, TeamSupport provides you the right mix of customer support software and CRM you need at your workplace.

TeamSupport develops an integrated software where the ticket system lands the query on your desktop. The workflow sheets will help your company design workflow to resolve queries. The CRM incorporated will help you design a feedback system for enhancing the quality of product and service in B2B operations.

TeamSupport LLC

TeamSupport is a limited liability company that primarily

Cannot has shareholders and has only one or more owners
Does not completely responsible for the debts and liabilities of the company
The owner directly take profit from the earnings and are not paid
The earnings of the company are subject to taxation

Are not required to make proper accounts or income statements as per IFRS

The downside is that such entities are difficult to handle in checks and balances. There can be audits, but due to its structure, it’s protected from some of the legal actions against it compared to corporate and private entities.

You can start with TeamSupport by accessing its portal.

How to get to a TeamSupport portal

Here are two ways to access the TeamSupport Portal

To manually grant access to users, please follow the guide:
First, open the customer section
Click on the name of the customer you want to grant access
Now click on the link Edit Organization
Now choose the box Portal Access and then Save

After this step, access has been granted to that organization.

You can also choose which contacts within that company can have access to the portal.

Again under the customer tab, click on the contacts you want to give access to the portal, and click edit contacts
Now choose the box with the label Portal User and then click the button “Send contact the new portal password,” Now click Save

For a single sign-on, please contact TeamSupport for the guide.

Here is how a client can log in to his/her account after the access has been granted:

TeamSupport login

To have direct access to the login of TeamSupport and see their services, follow the guide below:

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Visit the TeamSupport website and go to log in, or log in to TeamSupport at https://login.teamsupport.com
Use your email address as your username
If you have more than one accounts for emailing, then use one account to login with TeamSupport. A drop-down menu will appear; select from there the email address you want to choose for login
Type your password in the field provided
Also, note password is not required if you are logging in with a single sign on
Once you typed the password, there is an option of “Remember me” for the website to remember you next time you log in
However, we do not recommend that if you are using a public domain
If the next attempt you forget the password, click “Forgot Password,” The system will automatically assign you a new password and email that to you

TeamSupport features

This software helps generate a Customer Hub ticket, assign work related to that ticket, manage workflow, and get feedback. Here are some new features of the software that helps break internal communication barriers in an organization.

Let’s first discuss its ticket system.

Ticket system

TeamSupport users will have a Ticket Detail Window for opening a ticket. It has a range of features.

An automatic reference number is given to each ticket placed for a query

Take Ownership feature helps to assign the ticket to the department like Customer Service Group
The Request Update feature assigns the relevant department an answer on the ticket for which a customer is requesting an update
Refresh View helps you get a refreshed view of the ticket as it is updated

After Tickets, the essential part is reporting & metrics.

Reporting & metrics

This system helps the users analyze various reports in the system. These reports help the team understand the work being done, its effectiveness, and other metrics related to the client. The most important reports are stock reports. These are default reports that are visible on all accounts. Here is how to modify them.

TeamSupport how to modify stock reports

You can use both the creator view and modifier view of the report.

For creating a report, you use “Creator Name,” for modifying you use the field “Modifier Name” to the Report Viewer
Just click on the stock report, there appears a menu
Select modify
The modifier will enter the name

Modify it in a different way you would like to chart, tabular etc. The report is modified

With the help of this feature, you can update all accounts on daily metrics.

Other features and upgrades relevant to TeamSuppport client

SLA (Service-Level-Agreement)

TeamSupport includes a highly integrated system to distribute and manage workflow
This highly reliable feature handles cross time zones in case of global operations
It also enables highly standardized just-in-time alerts

Knowledge-based information

TeamSupport has a new capability that helps to generate articles for users
These articles help the user understand the product or services related to it
The internal teams use the analytics of these articles to look if any upgrade is required
This also helps the team to understand to what extent the article is up-to-date and relevant

Customer hub submission

This is also one of the upgraded features
Now information sharing through TeamSupport could be made visible to all team members
It includes conditional fields whose information can also be shared with the relevant department or any department
With this, the user can see which information is shared and when an activity is assigned

Email conversation to activities

This is also a new and very interactive feature for customer information sharing without using the ticket
It allows conversation within the platform
It can assign an activity whose reference number can be generated by anyone within the platform
It provides a way to store customer information and interaction

Email ticket actions

TeamSupport users can now send an email with end-to-end encryption
They can now attach action text for their emails to customers
The client can now determine what to receive and what not to switch on the “false” setting that ensures that communication is secured.

These all-new capabilities help TeamSupport build a solution that is a success to your customer support needs. Now let’s proceed with how we can close a ticket, as it is an essential step in the ticketing system.

How to close a ticket in TeamSupport

This is one of the most crucial steps where the customer may or may not agree with you. That is why team support has attached rules and automation around it.

The agent will set the ticket to Pending Closure
The ticket is set on this status for a day
When a day passes, the ticket automatically gives you the option of close the ticket
After that, you close the ticket
If the customer replies to that ticket, that’s great
You auto change the status to customer replied
A ticket is finally closed

TeamSupport has a very integrated and automated system to handle your client’s queries. That is why it acts as one of the reliable customer relationship management software in B2B.

TeamSupport CRM

This software, as CRM helps to collaborate with customers in a resourceful way.
It manages accounts and contact of the customers
It provides quick access to a new customer with a secured customer portal
It manages to send customized emails to all the imported contacts
It has a TeamSupport button for salesforce to access the accounts easily
It helps to design custom fields between two systems (client & internal)

TeamSupport Pricing

This software has very economical prices when compared to its highly integrated heft features:

For the Support Desk, you need to pay $50 per agent per month
For Enterprise TeamSupport, $69 per agent per month

Takeaways

In a nutshell, TeamSupport provides you a one-stop solution to your customer support needs and provides successful CRM solutions that will help you integrate the clients satisfactorily with the sales force and salesforce with the internal teams. The internal team workflow is also managed with this software through reports and metrics. These reports and metrics that are generated through internal information sharing help you to resolve a ticket. Once a ticket is resolved, it is closed, and clients are asked for feedback.

Overall, it is an excellent way to go about your customer support needs!