Calling assistant services are essential for ensuring you never miss a customer call, and Stealth Agents delivers top-tier support to handle calls, schedule appointments, and generate leads efficiently. With flexible plans and expert agents, Stealth Agents helps you stay focused on growth while they take care of your phone operations.
The global call center outsourcing market was valued at about USD 97.3 billion in 2024, and it’s expected to grow at a CAGR of roughly 9.8% through 2030 showing just how many businesses are looking for reliable phone/assistant services. Studies indicate that outsourced call centers are achieving customer satisfaction (CSAT) scores of 85-90%, nearl Amazon, ecommerce, telecom, and healthcare sectors are among the top users, citing cost savings, 24/7 responsiveness, and scalability as key benefits.
With Stealth Agents, you gain access to a curated list of top calling assistant services experienced agents, proven metrics, and flexible service levels so you find the fit that delivers both performance and peace of mind.
Calling assistant services have revolutionized how businesses achieve customer satisfaction, with 72% of companies reporting improvements when these services are employed.
This vital tool can significantly benefit startups and established enterprises by ensuring seamless and effective communication. As remote work becomes increasingly common, choosing the right calling assistant is more crucial than ever.
Stealth Agents is here to help! They offer free consultations to understand your needs and provide clear info on virtual assistant pricing. Did you know that 85% of their clients see better efficiency in their business? Their time-saving solutions are designed to make running your business easier and more productive.
This blog aims to help businesses find, outsource, and hire the top calling assistants. Stealth Agents stands ready to support your efforts with services tailored to your needs.
What Is Phone Call Service?
A phone call service helps businesses stay connected with customers, team members, and partners through easy and reliable phone communication. It takes care of call handling, routing, and managing, so every call gets answered quickly and professionally. With this service, you can provide better support, solve problems faster, and keep your customers happy.
Many businesses deal with missed calls or overwhelmed staff, which can lead to frustrated customers and lost opportunities. A phone call service fixes this by making sure every call is answered and handled efficiently, so you never miss an important call.
Whether you’re dealing with too many calls or want to improve your customer service, this is a simple and cost-effective solution. If you’re ready to support your customers better and build a strong business reputation, a good phone call service is exactly what you need.
What Are Virtual Receptionists and Chat Services?
Virtual receptionists and chat services act as the friendly “front desk” for your business—whether online or over the phone. These services make sure no customer inquiry goes unanswered, stepping in to greet callers or online visitors, answer questions, transfer calls, take messages, book appointments, and assist with customer requests even when your team is busy or away.
Think of them as expert problem-solvers who handle daily communication tasks with professionalism and warmth. They’re trained to assist customers efficiently, manage FAQs, qualify leads, and support both inbound and outbound communications. From answering phones and capturing important details to helping customers through website chat, these virtual assistants keep your business running smoothly and your customers cared for.
By streamlining communication, virtual receptionists and chat services:
- Free up your staff’s time so they can focus on core tasks.
- Reduce operational costs by providing flexible support without the need for full-time salaries or office space.
- Ensure consistent, high-quality customer service around the clock.
Industries from tech startups in San Francisco to busy clinics in London use providers like Ruby or Smith.ai to keep their communication seamless. It’s a modern solution built on decades of call center expertise, now delivered with the convenience and flexibility businesses need today.
What Are Virtual Receptionists and Chat Services?
Virtual receptionists and chat services act as the friendly “front desk” for your business—whether online or over the phone.
These services make sure no customer inquiry goes unanswered, stepping in to greet callers or online visitors, answer questions, transfer calls, take messages, book appointments, and assist with customer requests even when your team is busy or away.
Think of them as expert problem-solvers who handle daily communication tasks with professionalism and warmth.
They’re trained to assist customers efficiently, manage FAQs, qualify leads, and support both inbound and outbound communications.
Capturing important details to helping customers through website chat, these virtual assistants keep your business running smoothly and your customers cared for.
By streamlining communication, virtual receptionists and chat services:
- Free up your staff’s time so they can focus on core tasks.
- Reduce operational costs by providing flexible support without the need for full-time salaries or office space.
- Ensure consistent, high-quality customer service around the clock.
What Problems Do Calling Assistants Solve?
Hiring call assistants can make a big difference in how businesses communicate and solve everyday challenges. One of the biggest benefits is that they help reduce missed calls, making sure you’re always there for your clients and potential customers.
By using call assistants, businesses can maintain smooth and consistent communication, which is key to keeping customers happy and loyal.
Hiring call center services in the Philippines is a smart, cost-effective choice. The Philippines is well-known for its skilled, English-speaking workforce, with over 1.3 million customer service jobs handled efficiently every year.
Call assistants can also handle tasks like scheduling appointments, which helps avoid double bookings and saves time. They take care of routine inquiries too, freeing up your team to focus on what matters growing the business.
In short, call assistants help create a reliable communication system that improves customer service, boosts efficiency, and supports overall business growth.
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24/7 Coverage Even After Hours and During Holidays
Worried about missing calls outside regular business hours or during emergencies? With a virtual calling assistant, you get round-the-clock coverage—even at night, on weekends, and over the holidays.
This means your customers can always reach a real person, no matter when they call. It’s peace of mind knowing your business stays responsive during the busiest and the quietest times, so every client feels valued and supported.
Dedicated Receptionists: What Can You Expect?
When choosing a virtual call answering service, it’s natural to wonder if you’ll work with the same receptionist each time.
Some services, like Ruby, use teams of friendly, well-trained agents rather than assigning a single dedicated receptionist to every account. Thanks to smart technology, your calls are efficiently distributed to available agents, ensuring you always reach someone helpful and professional even during busy periods.
On the other hand, certain providers do offer the choice of a dedicated receptionist. This means you can have an agent assigned specifically to your account, who gets to know your business and clients for an even more personalized experience. Often, you can choose between a dedicated setup or a team approach, depending on what makes the most sense for your needs.
No matter your preference, today’s virtual receptionist services are flexible. You can select the level of familiarity and continuity that works best for your business, whether you value a familiar voice handling each call, or you’re happy with a pool of reliable professionals who always answer promptly.
Key Features of a Virtual Assistant Service
Virtual assistant services do more than just answer calls. They help make your workday smoother and your business run better, without the cost of a full-time employee. Here’s what they usually do:
1. Booking Appointments:
You’ll never miss a meeting. Virtual assistants add appointments to your online calendar (like Google Calendar or Outlook), making sure they fit your schedule.
2. Sending Custom Alerts:
Need to know what’s happening? Many virtual assistant services can watch your emails and send you alerts when something important comes up.
3. Works With Your Software:
These services connect with the tools you already use, like your contact lists or scheduling apps, to keep everything updated automatically.
4. Fixing problems:
If something goes wrong, like a scheduling mix-up or a failed email, virtual assistants can find the problem and fix it quickly, which saves you time.
5. Easy to Use:
These services are simple to set up and use, fitting into your daily work without any tech trouble.
6. Saves Money and Grows With You:
Whether you work alone or have a team, you can adjust the service to what you need. This gives you flexibility and saves money compared to hiring someone full-time.
How Does an Answering Service Know Which Company You’re Calling For?
A virtual receptionist can answer calls for many different companies without getting mixed up. This is possible because of smart technology and careful planning.
When someone calls, special software instantly knows which business they want to reach. It does this by using different phone numbers or caller information. For example, phone services like Grasshopper or RingCentral send calls to the right person without the caller even noticing.
The receptionist answers with a greeting you have chosen, using your company’s name. This makes it feel like the caller has reached your office directly, not a big call center.
You can also give specific instructions on what you want the receptionists to say. This keeps your company’s tone consistent with every call. So, even if you have many businesses, the technology makes sure every caller gets a personal and professional experience.
Why Appointment Scheduling Matters for Appointment-Centric Businesses
If your business uses appointments, like a doctor’s office or a plumbing service, you know that good scheduling is very important.
When your team spends a lot of time on the phone trying to set up appointments, mistakes can happen. This can slow your team down and lead to problems like booking two people at the same time or losing customers.
A good scheduling system makes everything run better. Customers can book appointments easily without waiting on the phone. This makes them happy and helps you get more bookings.
In the end, when your appointments are well-managed, your team can focus on doing great work instead of paperwork. It’s good for your business and your customers.
What Are the Services Offered by an Assistant Service?
Finding the right support for your business can feel overwhelming, but a calling assistant service or virtual assistant call answering service makes things easier.
Whether you’re tired of missing important calls or need help with cold calling, these services are designed to handle phone communication efficiently. Here’s a clear overview of what a call assistant service can do for businesses like yours.
1. Professional Touch
A calling assistant service makes sure every call gets answered by someone polite, trained, and ready to help.
No more missed calls or lost opportunities; your customers will always reach a real person, even when you’re tied up.
Whether you run a small business or a larger company, having someone speak on your behalf with confidence and care builds trust.
With 24/7 support, your callers never hit a dead end, which helps you keep relationships strong and your business growing.
2. Taking Care of Appointments and Follow-Ups
One of the best parts of having a virtual call assistant is they can handle your calendar.
They’ll book appointments, send reminders, and follow up with clients to make sure everything stays on track.
No more double bookings or missed meetings just smooth, organized scheduling that saves you time and keeps your clients happy.
Whether you’re running a clinic, a salon, or a coaching business, proper appointment handling keeps things running like clockwork.
3. Providing 24/7 Customer Support
Your customers don’t always call during office hours—and that’s okay.
With a 24/7 virtual call assistant, someone’s always there to answer questions, share info, and help out when you’re unavailable.
This kind of around-the-clock support keeps leads warm and customers cared for, even late at night or on weekends.
It’s a smart way to stay ahead of the competition and make sure no one ever feels ignored.
Plus, you’ll have peace of mind knowing your business is being represented professionally at all times.
4. Handling Lead Generation and Cold Calling
If finding new leads feels tough, a virtual assistant for cold calling can help. These experts know how to effectively communicate with potential customers over the phone while representing your business professionally.
Cold calling can be stressful, but having a virtual assistant handle it makes things easier. They start conversations, collect valuable information, and spot potential leads for you.
While cold calling services are popular in the calling assistant services industry, they can also be effective for any other sector. The real value lies in turning prospects into clients. Let your virtual assistant or real estate answering service handle calls while you focus on growing your business.
5. Assisting with Order Processing and Payment Support
If your business takes orders over the phone, using a professional calling service can make the process easier and more reliable. They handle everything, from taking orders and confirming customer details to ensuring payments go through smoothly and without mistakes.
These services also answer questions and provide updates about orders, making the experience pleasant and straightforward for your customers. By outsourcing this task to experts, you can reduce stress, avoid costly errors, and focus on delivering great products or services. Whether it’s a small purchase or a big one, customers will appreciate the care and accuracy.
6. Collecting Feedback and Running Surveys
Knowing what your customers think is key to growing your business—and a virtual call assistant makes it easier to gather that feedback.
They can kindly ask for reviews after a service or sale, helping you spot what’s working and what needs improvement.
Phone surveys are a great way to get honest opinions straight from your clients.
Virtual assistants can also organize the feedback so you can act on it fast. And if a customer isn’t happy, they can follow up and help smooth things over.
Staying connected like this builds loyalty and shows your customers that their opinions matter.
7. Screening and Forwarding Calls
Not every call needs your attention and that’s where call screening comes in.
A virtual phone assistant can sort out the important calls from the spam or non-urgent ones.
They can also forward key calls directly to you or the right team member, so no time is wasted.
This keeps your day focused, your tasks prioritized, and your customers heard, without overwhelming you.
It’s a lifesaver for busy businesses that deal with a lot of calls every day.
8. Personalized Call Scripts That Match Your Brand
Want every call to soHow Call Forwarnd like it’s coming from your in-house team? No problem.
Virtual assistants use customized scripts that match your brand tone and messaging, so every customer interaction feels consistent and professional.
They can handle FAQs, provide support, or guide new clients whatever you need.
Working with pros from a top call center means your customers get helpful, personal service without missing a beat.
You stay in control of the experience while they take care of the calls. It’s the perfect balance.
Specialized Teams for Your Industry
Wondering if your business can get support tailored to its unique needs? Many top virtual assistant providers offer specialized sector teams just for that reason.
For example, you’ll find teams with expertise in areas like home services, virtual reception, and human resources so you can count on someone who understands your industry. From calling assistant services to industries, experienced professionals utilize best practices tailored to your specific field.
These dedicated teams ensure your customers always get knowledgeable, relevant support, whether they’re booking a handyman, scheduling a consultation, or seeking HR guidance. It’s all about giving your business that extra edge with industry-savvy service.
Managing On-Call Schedules with a Web App
If you need to juggle on-call shifts and route emergencies, web apps can make your life much easier. Some services offer user-friendly online platforms where you can assign shifts, set up custom routing rules, and manage alerts—all from your browser.
While not every provider has this feature (for example, Ruby’s call service specializes in routing but doesn’t offer full on-call management), others take things a step further. With these flexible online tools, you can update calendars, delegate coverage, and make sure every urgent call gets to the right person, no matter the time of day.
It’s a straightforward solution for teams who want to keep after-hours operations running smoothly—without the headache of hand-written schedules or constant text threads.
Accessing Your Calls and Account Information Online
Wondering if you can check in on your calls or view account details any time you want? Absolutely—you can manage both from an online dashboard. This secure portal lets you review call logs, account information, and even download recordings whenever it’s convenient for you.
With 24/7 access, you’re always in the loop, whether you’re at your desk, on the go, or working remotely. It’s just another way to make sure you stay connected and in control—no extra hassle required.
Accessing Trends and Personalizing Your Dashboard
Curious about tracking trends or tailoring your dashboard? Here’s the scoop.
Some virtual receptionist services (like Ruby, for example) let you peek at call stats and key performance indicators, but their dashboards often can’t be personalized to fit your workflow. That means you might see call volumes and response times, but you’re stuck with the data layout they choose.
Others give you more flexibility. With the right provider, you can set up custom alerts, track specific trends over time, and have reports tailored exactly to your business needs. Want daily call summaries delivered to your inbox? Prefer weekly breakdowns by team or department? Customization options like these can make managing your call flow a whole lot easier and help you stay on top of what matters most.
So, if tracking trends and dashboard flexibility are must-haves, be sure to ask up front. Some services shine here, while others stick to a more one-size-fits-all approach.
Secure HIPAA-Compliant Messaging App
Worried about safely sharing sensitive information? Rest assured—a secure, HIPAA-compliant messaging app is available to protect your conversations and your clients’ privacy.
This kind of app integrates smoothly with your on-call workflow, so whether you’re using solutions like TigerConnect or Spruce Health, you get the benefit of encrypted messaging that meets healthcare industry standards.
Your communications stay confidential, your team stays connected, and your patients or clients can trust that their information is handled with care. It’s one more way to keep your business secure and your peace of mind intact.
Specialized Teams for Your Industry
Wondering if your business can get support tailored to its unique needs? Many top virtual assistant providers offer specialized sector teams just for that reason.
For example, you’ll find teams with expertise in areas like home services, virtual reception, and human resources—so you can count on someone who understands your industry. From real estate to healthcare, experienced professionals use best practices that are specific to your field.
These dedicated teams ensure your customers always get knowledgeable, relevant support, whether they’re booking a handyman, scheduling a consultation, or seeking HR guidance. It’s all about giving your business that extra edge with industry-savvy service.
Managing On-Call Schedules with a Web App
If you need to juggle on-call shifts and route emergencies, web apps can make your life much easier. Some services offer user-friendly online platforms where you can assign shifts, set up custom routing rules, and manage alerts—all from your browser.
While not every provider has this feature (for example, Ruby’s call service specializes in routing but doesn’t offer full on-call management), others take things a step further. With these flexible online tools, you can update calendars, delegate coverage, and make sure every urgent call gets to the right person, no matter the time of day.
It’s a straightforward solution for teams who want to keep after-hours operations running smoothly—without the headache of hand-written schedules or constant text threads.
Accessing Your Calls and Account Information Online
Wondering if you can check in on your calls or view account details any time you want? Absolutely—you can manage both from an online dashboard. This secure portal lets you review call logs, account information, and even download recordings whenever it’s convenient for you.
With 24/7 access, you’re always in the loop, whether you’re at your desk, on the go, or working remotely. It’s just another way to make sure you stay connected and in control—no extra hassle required.
Accessing Trends and Personalizing Your Dashboard
Curious about tracking trends or tailoring your dashboard? Here’s the scoop.
Some virtual receptionist services (like Ruby, for example) let you peek at call stats and key performance indicators, but their dashboards often can’t be personalized to fit your workflow. That means you might see call volumes and response times, but you’re stuck with the data layout they choose.
Others give you more flexibility. With the right provider, you can set up custom alerts, track specific trends over time, and have reports tailored exactly to your business needs. Want daily call summaries delivered to your inbox? Prefer weekly breakdowns by team or department? Customization options like these can make managing your call flow a whole lot easier and help you stay on top of what matters most.
So, if tracking trends and dashboard flexibility are must-haves, be sure to ask up front. Some services shine here, while others stick to a more one-size-fits-all approach.
Secure HIPAA-Compliant Messaging App
Worried about safely sharing sensitive information? Rest assured—a secure, HIPAA-compliant messaging app is available to protect your conversations and your clients’ privacy.
This kind of app integrates smoothly with your on-call workflow, so whether you’re using solutions like TigerConnect or Spruce Health, you get the benefit of encrypted messaging that meets healthcare industry standards.
Your communications stay confidential, your team stays connected, and your patients or clients can trust that their information is handled with care. It’s one more way to keep your business secure and your peace of mind intact.
How Much Does a Calling Assistant Cost?
Hiring a calling assistant doesn’t have to break the bank. At Stealth Agents, our rates start at just $18 per hour, offering an affordable way to improve how you connect with clients.
Calling assistants can make a big difference for businesses that rely on cold calling or want to build better client relationships. Having a professional handle calls means more leads, better customer engagement, and less stress for you.
Studies show that businesses with calling assistants often see happier customers and stronger loyalty. With Stealth Agents, you get skilled professionals who help manage your calls, giving you more time to focus on what matters most—growing your business. Let us handle the calls while you build your brand!
Experience You Can Rely On
When it comes to choosing a virtual receptionist provider, experience matters. Leading companies in the industry have been supporting businesses for decades—some since the early 1980s, and others with nearly two decades under their belt serving over 10,000 satisfied clients.
This deep industry experience means you’re not just getting a random voice on the other end of the phone—you’re tapping into years of knowledge, tested systems, and reliable support. With these providers, you benefit from a legacy of service trusted by thousands of businesses like yours.
How to Choose the Right Calling Assistant?
Choosing the right virtual assistant for your business is all about understanding your needs and finding someone who fits in perfectly.
A good virtual assistant can boost your productivity by up to 20% if they’re the right match for your goals. Make sure they have strong communication skills, are reliable, and can adapt easily to the way your business works.
It’s also helpful to choose a virtual assistant service that offers 24/7 support and has a proven track record of handling calls efficiently.
Stealth Agents is a trusted name in the industry, known for providing high-quality services tailored to different client needs. When considering them (or any provider), take a look at the technology they use and how well they train their teams. Picking the right virtual assistant can help you keep your customers happy and make your business run more smoothly.
Comparing Virtual Receptionist Providers: What Sets Them Apart?
With so many virtual receptionist options out there, choosing the right one for your business can feel overwhelming. So, what really sets one provider apart from another? It’s often the small details and unique features that make all the difference.
Here are a few points to consider when weighing your options:
- Dedicated vs. Shared Agents: Some services assign a dedicated receptionist to your business, creating a more personal experience and deeper familiarity with your company. Others use a shared team approach, which can offer quicker response times and broader coverage.
- Call Routing and Management Tools: Look for providers that offer advanced call routing, easy shift assignments, and customizable emergency protocols—especially useful if your business relies on after-hours availability or has complex scheduling needs.
- Message Delivery and Secure Communication: Make sure the service delivers messages in the way that works best for you—be it email, text, or through a secure online dashboard. In industries requiring extra care (like healthcare), providers with HIPAA-compliant messaging tools are essential.
- 24/7 Reliability: The best virtual receptionist services are always available—whether it’s late-night, weekends, or holidays—so your callers never reach a dead end.
- Custom Reporting and Data Access: Some providers go beyond basic call statistics, letting you customize dashboards, track trends over time, and set up real-time alerts. This makes it easy to keep your finger on the pulse of your business.
- Specialization: If your business is in a niche industry—like home services or healthcare—consider providers with specialist teams familiar with your field. This means faster resolutions and more knowledgeable conversations with your customers.
- Experience and Track Record: Providers with years of experience (think decades supporting thousands of clients) bring proven processes and a track record for reliable service.
- Location and Support: Some providers are based in specific regions, which might be important if you want a team that understands your local market.
The bottom line? Focus on the features that align best with your business needs—whether that’s personalized service, robust technology, compliance, or industry experience. Taking time to compare these differences helps ensure you find a virtual receptionist partner who can truly make a positive impact on your daily operations and customer interactions.
Comparing Two Leading Virtual Receptionist Providers
With so many virtual receptionist services out there, picking the right one can feel a bit overwhelming. Two names you’ll often hear in the conversation are Ruby and another long-standing provider—each offering their own flavor of support for businesses small and large. So, what actually sets them apart?
Coverage and Availability
While both options boast nationwide support and have solid reputations, there are some subtle distinctions. Ruby, for instance, is rooted in Portland, Oregon, and is known for a bold, modern approach to branding that makes them instantly memorable. The other provider, on the other hand, has built a legacy stretching back to the early ’80s and serves businesses across North America from their base in Charleston, SC.
Both services offer 24/7 , so whether it’s a weekend, late-night emergency, or a typical workday, your customers won’t be left hanging.
Dedicated Receptionist Options
Here’s where things start to differ. Ruby uses a team-based approach—calls are answered by well-trained agents using advanced routing technology, but you won’t have a single, dedicated receptionist. In contrast, their competitor stands out by offering both distributed teams and the option for a dedicated agent who learns the ins and outs of your business.
Tech Features and Management Tools
- Message Delivery: Both send messages via email, text, or online dashboard, making it easy for you to stay up-to-date however you prefer.
- On-Call Scheduling: If you need a specific on-call platform to handle emergency routing or shift management, only one of the providers offers a web-based tool just for that purpose.
- HIPAA Compliance: Both offer a secure, HIPAA-compliant messaging app that integrates with their platforms—a must-have for healthcare and certain service industries.
- Online Access: Each gives you access to calls and account details through their respective online portals.
Customization and Reporting
If having access to customizable dashboards and the ability to track trends is crucial for your business, take note—Ruby provides key call statistics and overview reports, but real customization (like tailored alerts or advanced reporting) is only available with the other provider’s dashboard.
Specialization and Experience
- Industry Focus: Need sector-specific expertise? While Ruby excels at general reception, their competitor has specialist teams for niches such as home services, human resources, and more.
- Experience: Both are well-established, but one has roots going back to 1982, serving thousands of businesses over nearly four decades, while Ruby has built an impressive client list since 2003.
Location Transparency
Want to know where your callers are located? Only one provider gives you the ability to view caller locations within their portal—a handy feature for multi-site businesses.
Choosing between these industry leaders really comes down to the details that matter most to your business—whether it’s a personalized, dedicated agent, specialized industry support, or robust data analytics. Take stock of your needs, look at how each provider structures their service, and you’ll have a much clearer picture of which fits your organization best.
Where Are the Leading Virtual Receptionist Providers Located?
Many of the top virtual receptionist services operate out of key business hubs across the United States. You’ll find well-established providers with headquarters in cities such as Portland, Oregon and Charleston, South Carolina, among others. Several industry leaders are also based in places like Phoenix, Arizona; Atlanta, Georgia; and Dallas, Texas.
These metropolitan areas attract a wealth of tech talent and offer strong infrastructure, making them ideal locations for companies like Ruby Receptionists, Smith.ai, and PATLive to thrive. No matter where they’re based, the most reputable providers leverage technology and experienced teams to support businesses nationwide.
Top 20 Phone Assistant Services
1. Stealth Agents
Stealth Agents is a trusted name when it comes to reliable and efficient.
Their team is professional, friendly, and great at handling customer calls with care. Clients love the personalized touch—they take time to understand your business and treat every caller with respect.
If you’re looking for consistent, high-quality support that helps your business run smoothly, Stealth Agents is a solid choice. They help reduce missed calls, improve customer experience, and keep your operations on track.
2. Smith.ai
Featuring a team of skilled virtual receptionists available 24/7.
They’re great at handling complex questions and can even integrate with your existing tools to keep things organized. Businesses love how seamless everything feels.
Whether you’re a solo professional or a growing team, Smith.ai helps make sure you never miss a call—and that every caller feels heard.
3. Ruby Receptionists
Ruby Receptionists is known for their friendly, professional approach.
Their platform is easy to use, and their team can adjust services to fit your unique needs. They respond quickly and treat your clients like their own.
If you want a warm, human voice representing your business, Ruby is a great option that consistently delivers high-quality service.
4. AnswerConnect
Help businesses improve communication and never miss an opportunity.
They offer a live call assistant service, message forwarding, and system integration for a smoother workflow. Customers appreciate their courteous approach and flexible service.
If you want reliable, professional help handling your calls, AnswerConnect is a great pick.
5. PATLive
PATLive focuses on giving your callers a great experience, 24/7.
They can take messages, schedule appointments, and answer questions—all with a professional tone. Their services are flexible and easy to tailor to your business.
If you’re looking for dependable, customer-friendly support around the clock, PATLive is worth considering.
6. Davinci Virtual
Davinci Virtual offers full-featured calling assistant services, including virtual assistants based in the Philippines.
Their team is known for professionalism and efficiency, and their services are available 24/7. Businesses can choose from a variety of features, making it easy to customize based on specific needs.
Davinci is especially great for businesses looking for Filipino virtual assistants who can manage calls and help with other admin tasks too.
7. Call Experts
Call Experts provides reliable virtual assistant and calling assistant services, with a strong focus on customer care.
They offer live calling, order processing, and support—ideal for businesses needing a helping hand with a high volume of calls. Their team is trained to integrate with your existing systems seamlessly.
It’s a good choice if you need a dependable assistant, especially one with experience handling calls from the Philippines.
8. ReceptionHQ
ReceptionHQ is a go-to option for businesses that want professional virtual receptionists around the clock.
They’re trained to handle calls with courtesy and care and can integrate with your existing platforms. Their flexibility makes them a great match for companies needing support from Filipino assistants.
Businesses love the personalized service and consistent quality.
9. Abby Connect
Abby Connect stands out for its friendly team and focus on personalized customer service.
They handle live calls, screen incoming calls, and take messages, all while making your clients feel valued. Services can be tailored to fit your business needs, which clients really appreciate.
If you want a team that feels like an extension of your own, Abby Connect is a great choice.
10. AnswerForce
AnswerForce delivers top-quality calling assistant services with a focus on lead capture and customer support.
Their team is well-trained and known for quick, professional service. They also offer strong integrations with business systems to help you work more efficiently.
With 24/7 support and a reputation for reliability, AnswerForce is an ideal solution for businesses seeking to enhance customer service and streamline communication.
11. Unity Communications
Unity Communications offers around-the-clock call calling assistant services to help businesses stay connected at all times.
Their team handles calls professionally, from booking appointments to providing customer support. Clients love their attention to detail and flexibility.
If you’re looking for reliable and personalized support that fits your business needs, Unity Communications is a great partner to have.
12. VoiceNation
VoiceNation provides dependable calling assistant services tailored to your business.
Their team handles calls, takes messages, and processes orders with care and professionalism. With system integrations that boost efficiency, they help you stay organized and responsive.
Businesses appreciate VoiceNation’s reliability and focus on customer satisfaction.
13. Conversational
Conversational delivers professional call handling that helps businesses connect better with their customers.
They offer calling assistant services, call screening, and support with a polite, helpful approach. Clients love the personalized service and consistent results.
If you’re looking to improve how your business handles calls, Conversational is a solid choice.
14. Map Communications
Map Communications offers 24/7 calling assistant services and scheduling services to help businesses manage communication smoothly.
Their friendly and responsive team can also forward messages and integrate with your systems. Clients trust them for their professionalism and quick support.
Easy Message Delivery
You’ll never miss an important message—Map Communications lets you receive your messages via email, text, or their convenient online dashboard. This flexibility ensures you can stay connected with your customers in the way that works best for you.
They’re a reliable option for companies that need efficient and flexible phone support.
They’re a reliable option for companies that need efficient and flexible phone support.
15. AnswerAmerica
AnswerAmerica provides affordable and reliable calling assistant services that help businesses stay on top of customer calls.
They handle everything from taking orders to basic support, all with a friendly touch. Clients appreciate their efficient, no-fuss approach.
If your business needs simple and dependable call support, AnswerAmerica delivers.
16. Unity Connect
Unity Connect specializes in calling assistant services that focus on improving how you connect with customers.
They manage calls, schedule appointments, and take messages—all with courtesy and accuracy. Businesses love the customized service and consistent support.
Unity Connect is a strong partner for businesses that value clear, customer-focused communication.
17. CallRuby
CallRuby offers a full suite of call handling services to help businesses stay connected with clients.
Their team takes messages, answers calls, and provides support with professionalism and care. System integration is a plus, helping everything run smoothly.
Clients trust CallRuby for their dependability and attention to detail.
19. VirtualPBX
VirtualPBX helps businesses improve customer service with live call calling assistant services, routing, and message taking.
They offer 24/7 availability and easy integration with your current systems. Businesses love their prompt responses and smooth setup.
VirtualPBX is a good option if you’re looking for a modern, efficient call-handling solution.
20. Sunshine Communication Services
Sunshine Communication Services offers friendly, professional call support with a focus on keeping your customers happy.
They take messages, handle orders, and provide helpful customer support tailored to your business. Clients appreciate their flexible service and consistent results.
Sunshine is a solid pick for companies that want effective, reliable phone support with a personal touch.
Frequently Asked Questions
Can I View My Callers’ Location in the Service Portal?
Some call assistant platforms let you view basic caller location details within their service portal, while others don’t provide this feature due to privacy or platform limitations. If caller location tracking is important for your business, look for providers like Zendesk or RingCentral, which offer caller insights and reporting tools that may include geographic information. Always be sure to review the provider’s privacy policy to ensure location data is handled responsibly.
How Do I Make a Call Assistant?
Creating a call assistant starts with selecting the right software that fits your communication needs, considering factors like integration options and usability. Once set up, customize its functions to handle specific tasks and train staff to ensure effective operation, keeping it up to date as needs evolve.
Why Consider a Virtual Receptionist?
If you’re looking for a cost-effective way to expand your business without increasing the size of your team, a virtual receptionist can be a smart solution. For many growing companies, there simply isn’t time to train every employee to greet and help in-person customers while still keeping up with phone calls and tight deadlines. You want your clients to always get the attention they deserve, whether they’re walking through your door or calling in with questions.
A virtual receptionist provides flexible administrative support, from call assistant services and managing schedules to assisting with event planning or handling routine tasks. They act as an extension of your business, ensuring that every caller is greeted professionally and every message is delivered reliably.
When you have a dependable virtual assistant on your side, you can rest easy knowing that your clients are cared for—no matter how busy things get. This extra support helps you focus on what matters most, while keeping your business running smoothly and your customers happy.
Stealth Agents stands out by offering dependable, flexible virtual assistants who are ready to support your goals with professionalism and care.
Takeaways
Hiring the right calling virtual assistant can make a big difference in how your business runs and how your customers feel when they reach out.
With so many great options available, it’s important to choose a service that fits your specific needs. Each of the top 20 providers brings something unique to the table to help improve communication and boost efficiency.
These services make sure customer calls are answered quickly and handled with care, whether it’s for scheduling, support, or just a friendly voice on the other end.
They allow you to stay focused on running your business while keeping customer service running smoothly in the background.
As business becomes more digital and fast-paced, having a reliable calling assistant is no longer just a nice-to-have, it’s a must.
