BigCommerce Virtual Assistant: Hire Expert Help for Your Online Store

A BigCommerce virtual assistant is a trained remote helper who runs the day-to-day work that keeps a store on track. They handle phones, scheduling, billing, and follow-up. You get the same work, with less cost and less stress.

This page tells you what a BigCommerce virtual assistant does, what it costs, and how to hire one. It also has a quick cost tool you can use right now.

Quick overview

• What they do: Phones, scheduling, intake, billing, follow-up, marketing, reviews.
• Where they work: Remote. They log in like any team member.
• Cost: Often 50% to 70% less than a local hire.
• Tools they use: BigCommerce admin panel, Google Analytics, ShipStation, Zendesk, Gorgias, Klaviyo, Trello, Slack.
• Safety: All assistants sign an NDA and follow secure data handling rules to protect customer payment info and store credentials.
• Hours: Full time only. We do not offer part time. See why.

Why stores need help now

Running a BigCommerce store alone takes too much time and costs you sales.

• product listings pile up and slow your store down
• customer emails go unanswered and hurt your reviews
• order errors and refunds eat up your day
• you spend hours on tasks that do not grow the business
• keeping up with promotions and inventory feels impossible alone

A BigCommerce virtual assistant lifts the load. You keep the in-house team for the high-value work. The remote helper takes on the rest.

Tasks a BigCommerce virtual assistant can do

Product management

• upload new products with titles, descriptions, and images
• set pricing, SKUs, and inventory counts for each item
• organize products into the right categories and collections
• write clear product descriptions using plain keywords
• update stock levels and flag low-inventory items fast

Order and fulfillment support

• review new orders and confirm payment status each day
• send order confirmation and shipping updates to buyers
• coordinate with suppliers or warehouses to ship on time
• process returns, refunds, and exchanges in BigCommerce
• track delivery issues and follow up with carriers

Customer service

• answer customer questions by email, chat, or ticket
• resolve complaints quickly to protect your store rating
• handle refund requests with friendly, clear replies
• follow up with buyers after delivery to collect reviews
• flag repeat issues to the store owner for a fix

Store optimization

• audit product pages for missing info or broken images
• run basic SEO checks on titles, tags, and meta fields
• test coupon codes and promotional banners before launch
• check page load speed and report slow or broken pages
• update homepage banners and featured product sections

Reporting and admin

• pull weekly sales and traffic reports from BigCommerce
• track top-selling and slow-moving products each month
• log customer feedback and returns in a shared spreadsheet
• monitor abandoned cart rates and alert the store owner
• keep store policies, FAQs, and help docs up to date

Try the BigCommerce VA cost tool

Use this small tool to see your possible monthly savings. Move the sliders to match your business. The math runs in your browser. Nothing is sent anywhere.

What does a BigCommerce virtual assistant cost?

• Local hire: $22 to $35 per hour, plus benefits and turnover.
• Stealth Agents virtual assistant: starts at $10 per hour, up to $15 per hour for senior helpers. Full-time only (40 hours per week).
• Typical savings: 50% to 70% lower monthly cost.
• No payroll tax, no PTO accrual, no office space, no equipment.
• Scale to a second or third full-time helper as your business grows.

Why we only offer full-time agents

Stealth Agents only offers full-time agents. Studies of 1,000+ part-time hires show part-time workers leave within 2 to 3 weeks, cannot be sourced with specialized skills, and waste training hours. We invest in full-time helpers so you get someone who learns your business and stays. Read why.

What a founder says about hiring a BigCommerce VA

A BigCommerce virtual assistant handles the daily tasks that slow store owners down. With the right support, owners focus on growth instead of inbox cleanup. Our assistants start at $10 to $15 per hour and know BigCommerce inside and out from day one.

Teo Adiputra, Founder of Stealth Agents

How to hire a BigCommerce virtual assistant

Use this short, plain plan.

1. Write down the 5 jobs you want off your plate first. Be plain.
2. List the tools you use today. Pick a helper who knows them.
3. Book a 30-minute call to share your jobs and your goals.
4. Run a 2-week pilot on one job. Track the result with a number.
5. Roll out to the rest. Keep weekly check-ins for the first 60 days.

Related reading on Stealth Agents

• All industry virtual assistant pages
• Full virtual assistant services
• Stealth Agents pricing
• Meet the team behind Stealth Agents

Frequently asked questions

What does a BigCommerce virtual assistant do?

A BigCommerce virtual assistant handles product uploads, order tracking, customer emails, store updates, and basic reporting so you can focus on growing your business.

How much does a BigCommerce virtual assistant cost?

Stealth Agents offers full-time BigCommerce virtual assistants at $10 to $15 per hour for 40 hours per week. Visit /pricing/ to see full details.

How fast can a BigCommerce VA get started?

Most assistants are ready to start within a few business days after onboarding. Visit /contact-us/ to match with a qualified BigCommerce VA quickly.

Is my store data safe with a virtual assistant?

Yes. All Stealth Agents assistants sign a non-disclosure agreement and follow strict data security steps to keep your store credentials and customer info private.

Hiring a BigCommerce virtual assistant is one of the fastest ways to give your team back time. The work gets done. The cost goes down. Your customers get a faster reply. Book a free call and we will match you with a trained helper in 7 to 10 days.