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Cathy Montes

Inbound and Outbound Customer Service

Inbound & outbound customer service

When it comes to customer service, businesses employ various strategies to ensure client satisfaction and loyalty. Two primary methods are outbound and inbound customer service, and understanding the differences between the two can greatly enhance a company’s approach to customer […]

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Database Management Virtual Assistant

Database management virtual assistant

A Database Management Virtual Assistant is a software program or tool that helps businesses manage and optimize their databases efficiently.   It automates various tasks related to database management, such as setting up and configuring databases, monitoring and optimizing performance, […]

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Productivity vs. Hours Worked

Productivity vs hours worked

Ever wondered if working longer hours truly leads to higher productivity?     Entrepreneurs often find themselves in a dilemma, trying to balance work hours and productivity to optimize business success.   This blog post dives deep into the correlation […]

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