The global BPO (Business Process Outsourcing) industry is booming. Companies are outsourcing tasks to improve efficiency, reduce costs, and access top-tier talent.
The market is projected to reach $525 billion by 2030, driven by increasing demand for outsourced customer service, IT support, and administrative solutions. However, with so many providers, choosing the right BPO partner can be overwhelming.
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From multinational corporations to specialized service providers, the top BPO companies worldwide deliver exceptional outsourcing solutions across industries. Health Agents is among the trusted names in Outsourcing, offering virtual assistant and executive support services tailored to business needs. Companies that outsource effectively report up to 70% in cost savings and increased operational efficiency.
Explore the leading BPO providers and find the right fit for your business. Schedule a free consultation today to discover how our virtual assistants can help streamline your operations.
BPO services, including customer support, IT services, human resources, finance, and more, help businesses focus on their core activities while enhancing productivity and profitability.
This article will explore the top list of BPO companies and how your business can leverage tExpertisertiseTechnologyology to streamline operations, reduce costs, and improve overall efficiency.
Among these, the top 25 BPO companies in Sri Lanka and the Top 50 BPO companies in the USA offer exceptional services that can further enhance your business strategies.
Ready to take your business to the next level? Xplore these biggest BPO companies and discover the perfect fit for your needs.
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Stealth Agents Top Global Outsourcing
At Stealth Agents, we understand the crucial role outsourcing plays in driving business success.
Our commitment to supporting business owners, entrepreneurs, job seekers, and professionals led us to create this comprehensive list of the top 25 global BPO companies.
This resource empowers business owners and entrepreneurs to make informed decisions, helps job seekers identify potential employers, and supports industry professionals in networking and business development.
Top BPO Companies Worldwide
Explore this BPO companies list to find the right outsourcing partner and elevate your business.
1. Allgents
Overview:
Stealth Agents provides virtual assistant services, specializing in administrative support, customer service, and lead generation. They focus on helping businesses streamline operations, improve efficiency, and scale effectively by offering tailored solutions to meet client needs.
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Stealth Agents was founded to empower businesses by providing cost-effective and reliable virtual assistant services. With a global team of skilled professionals, they have become a trusted partner for businesses across various industries.
Website: www.stealthagents.com
Google Rating: 4.8
2. nsultancy Services (TCS)
A leader in IT BPO companies and business consulting services, providing end-to-end solutions, including IT infrastructure management, application development, and business process services.
Known for its extensive industry expertise and strong global presence, TCS is a top BPO company for businesses seeking seamless integration and improved efficiency.
TCS was founded in 1968 by Tata Sons, an Indian multinational conglomerate company.
It was initially set up as a division of Tata Sons to provide computer services to other group companies.
In 1979, the division became an independent legal entity named TCS Consultancy Services Limited. Over the years, TCS has grown into one of the largest IT service providers in the world.
Website: https://www.tcs.com
Key Services:
- IT Infrastructure Management
- Application Development
- Business Process Services
Unique Features:
- Extensive industry expertise
- Strong global presence
- Focus on sustainability and corporate social responsibility
3.. nizant
Stands out among the top BPO companies with its diverse service offerings, including IT services, digital operations, and healthcare and life sciences.
Their commitment to digital transformation ensures companies stay competitive in an ever-changing market.
Cognizant is a leader in digital transformation. Its headquarters are in Teaneck, New Jersey, and it has a global presence with over 300 delivery centers.
Cognizant was founded in 1994 as Dun & Bradstreet Satyam Software.
In 1996, the company became independent from Dun & Bradstreet and changed its name to Cognizant Technology Solutions.
The company’s initial focus was on provicompany’services to clients in the financial services industry. e Everquickly expanded into other industries such as healthcare, retail, and manufacturing.
Website: https://www.cognizant.com
Key Services:
- IT Services
- Digital Operations
- Healthcare and Life Sciences
Unique Features:
- Expertise in digital transformation
- Strong emphasis on innovation
- Deep industry knowledge
4. Global Services
A pioneer in IT and business process services, specializing in AI computing, AI, and data analytics.
As one of the top BPO companies, IBM offers advanced technology solutions that help businesses streamline operations and enhance decision-making.
IBM Global Services (IGS) is the division of IBM that provides these services to clients worldwide.
With a global network of consultants, experts, and specialists, IGS helps businesses transform and optimize their IT infrastructure, processes, and strategies.
One of the primary services offered by IBM Global Services is consulting. His involves working closely with clients to understand their business challenges and goals and providing tailored solutions.
IBM’s strength in various industries allows IBM consultants to provide valuable insights and recommendations to clients, helping them improve their operations and achieve their objectives.
Website: https://www.ibm.com
Key Services:
- Cloud Computing
- AI and Data Analytics
- IT and Business Process Services
Unique Features:
- Pioneers in AI and machine learning
- Comprehensive IT solutions
- Strong focus on innovation
5. gemini
Recognized as one of the top BPO companies, offering customer experience in management, finance and accounting, and supply chain management. ervices
With a strong focus on digital transformation, Capgemini enhances efficiency and customer satisfaction.
With a strong focus on innovation and sustainability, Capgemini offers clients various services in various industries, including banking, consumer products, energy, utilities, healthcare, and more.
Capgemini was founded in 1967 by Serge Kampf in France. He started as a data processing company but later expanded into computer programming and consulting services.
In the 1990s, Capgemini began its international expansion. OToda operates in over 50 countries and has around 270,000 employees worldwide.
Website: https://www.capgemini.com
Key Services:
- Customer Experience Management
- Finance and Accounting
- Supply Chain Management
Unique Features:
- Digital transformation expertise
- Industry-specific solutions
- Strong global presence
6. osys
A leading name among the top BPO companies, providing extensive services in finance and accounting, human resources, and procurement.
Their emphasis on automation and AI helps businesses optimize processes and reduce costs.
Infosys was founded in 1981 by Narayana Murthy and six other co-founders.
It started as a small software development company in Pune, India, with an initial capital of $250. Today, it is a global leader in consulting, Technology Services, and services with 0,000 employees worldwide.
Website: https://www.infosys.com
Key Services:
- Finance and Accounting
- Human Resources
- Procurement
Unique Features:
- Focus on automation and AI
- Comprehensive global reach
- Industry-specific solutions
7. ro
Wipro provides IT services, including digital strategy, IT consulting, and business process services.
The company operates in over 50 countries and serves clients across various industries such as banking, telecommunications, healthcare, and energy.
Wipro was founded in 1945 by Mohamed Premji as a vegetable oil manufacturer.
In the 1970s, the company entered the IT industry and started providing computer services. n n, Azim Premji took over his father’s role as CEO and focused on expanding the company’s IT services globally.
Today, Wipro is one of the top IT service providers in India.
Website: https://www.wipro.com
Key Services:
- IT Services
- Customer Service
- Finance and Accounting
Unique Features:
- Strong focus on innovation
- Commitment to sustainability
- Comprehensive global reach
8. Technologies
HCL offers IT and business services, including engineering and R&D, business services, and IT infrastructure management. The company operates in 45 countries and has over 159,000 employees.
HCL Technologies was founded in 1976 as a research and development division of the Indian conglomerate HCL Enterprise. 1991, it became an independent company and went public in 1999.
Over the years, HCL has grown through various acquisitions, including purchasing Axon Solutions in 2008 for $658 million. Od Oday is one of the largest IT services companies in India.
Website: https://www.hcltech.com
Key Services:
- IT Infrastructure Management
- Application Development
- Business Process Services
Unique Features:
- Expertise in digital transformation
- Industry-specific solutions
- Strong global presence
9. pact
Genpact specializes in finance and accounting, procurement and supply chain, and customer service outsourcing.
They work with companies from various industries, including banking, insurance, healthcare, and consumer goods.
Genpact was founded in 1997 as a General Electric (GE) business unit.
In 2005, GE sold a majority stake in Genpact to two private equity firms, and it became an independent company. 2012, Genpact went public on the New York Stock Exchange.
Website: https://www.genpact.com
Key Services:
- Finance and Accounting
- Procurement
- Customer Service
Unique Features:
- Expertise in digital transformation
- AI-driven solutions
- Comprehensive global reach
10. centrix
Concentrix focuses on customer experience management, providing customer engagement and business process optimization services.
Founded in 1991, Concentrix has become a global company with over 225,000 employees from over 40 countries.
Concentrix offers various services, including customer service, technical support, sales optimization, and marketing solutions.
They also specialize in digital transformation and data analytics to help businesses improve their processes and drive growth.
Website: https://www.concentrix.com
Key Services:
- Customer Service
- Technical Support
- Sales
Unique Features:
- Strong focus on customer experience
- Innovative solutions
- Comprehensive global reach
11. eperformance
Teleperformance is a global leader in customer experience management, offering services across customer care, technical support, and more.
With over 380,000 employees in over 80 countries, Teleperformance serves various industries, including telecommunications, financial services, retail, healthcare, and more.
Teleperformance provides its clients with a variety of customer experience management services.
These include voice-based services such as inbound and outbound calls for sales and customer support and non-voice channels like email, chat, social media management, and self-service solutions.
The company also offers specialized technical support for electronics and software products.
Website: https://www.teleperformance.com
Key Services:
- Customer Service
- Technical Support
- Sales
Unique Features:
- Strong focus on customer satisfaction
- Innovative solutions
- Comprehensive global reach
12. el Group
Sitel Group provides customer experience management services, including customer care, sales, and technical support.
With over 100,000 associates in more than 25 countries, Sitel Group serves a wide range of industries, including healthcare, retail, telecommunications, and travel.
Sitel Group was founded in 1985 by James F. Lynch to provide exceptional customer service solutions to businesses.
In its early years, Sitel Group focused on call center services but has since expanded to offer a full suite of customer experience management services.
Website: https://www.sitel.com
Key Services:
- Customer Service
- Technical Support
- Sales
Unique Features:
- Focus on employee engagement
- Innovative solutions
- Comprehensive global reach
13. Technology
DXC Technology offers IT services and solutions, including cloud and security, IT outsourcing, and consulting services.
The company was formed in 2017 from the merger of Hewlett Packard Enterprise Services and Computer Sciences Corporation.
DXC Technology has its roots in two major companies, Hewlett Packard Enterprise (HPE) Services and Computer Sciences Corporation (CSC).
HPE Services was a division of HP that provided IT consulting and outsourcing services. , on the other hand, was a leading provider of IT services and solutions for businesses and governments.
Website: https://www.dxc.technology
Key Services:
- IT Services
- Customer Service
- Finance and Accounting
Unique Features:
- Expertise in digital transformation
- Industry-specific solutions
- Strong global presence
14. herland Global Services
Sutherland provides business process transformation services, focusing on customer experience and back-office services.
Their primary industries are technology, healthcare, retail, and financial services—h He He, Heyvide server support, technical support, sales, collections, and back-office processing.
Su servicestherland Global Services was founded in 1986 by Dilip R. Vellodi in Rochester, New York. Ve VOveryForthe has expanded globally and has iactions20 countries and more than 120 delivery centers.
It is known for its innovative approach to business process transformation and its commitment to providing exceptional customer experiences.
Website: https://www.sutherlandglobal.com
Key Services:
- Customer Service
- Technical Support
- Sales
Unique Features:
- Strong focus on customer experience
- Innovative solutions
- Comprehensive global reach
15.
ADP offers human resources management software and services, including payroll, talent management, and benefits administration.
The company was founded in 1949 and is headquartered in New Jersey, United States. DP’ss most well-known serviced service is ADP’sg for businesses of all sizes.
ADP helps employers manage employee wages, taxes, and other payroll-related tasks with its software and services.
This allows companies to focus on other aspects of their business while ensuring accurate and timely employee payment.
Website: https://www.adp.com
Key Services:
- Payroll
- Human Resources
- Benefits Administration
Unique Features:
- Expertise in HR solutions
- Comprehensive global reach
- Strong focus on employee satisfaction
16. Data
NTT Data provides IT services and solutions, including consulting, systems integration, and OutsourciOutsourcingpany. t is headquartered in Japan and has a global presence, with operations in over 50 countries.
NTT Data was established in 1988 as the IT services division of Nippon Telegraph and Telephone Public Corporation (now NTT).
In 2010, it became a subsidiary of NTT and changed its name to NTT Data Corporation. In Incen, the company has grown through acquisitions and partnerships to become one of the largest IT services providers in the world.
Website: https://www.nttdata.com
Key Services:
- IT Services
- Customer Service
- Finance and Accounting
Unique Features:
- Expertise in digital transformation
- Industry-specific solutions
- Strong global presence
17. rica
Alorica specializes in customer experience solutions, providing services like customer care, sales, and tech support.
With over 100,000 employees spread across more than 140 locations worldwide, Alorica is one of the largest customer experience companies in the world.
Alorica was founded in 1999 as a small call center company in California.
Over the years, it has grown rapidly through mergers and acquisitions, expanding its services beyond traditional call center activities to include digital solutions and analytics.
Website: https://www.alorica.com
Key Services:
- Customer Service
- Technical Support
- Sales
Unique Features:
- Strong focus on customer experience
- Innovative solutions
- Comprehensive global reach
18. Service
EXL focuses on operations management and analytics and provides insurance, healthcare, and finance services.
The company has a global presence with offices in the United States, Europe, Asia, and Latin America.
EXL was founded in 1999 by Vikram Talwar in New York. 2003, the company expanded its operations to India and established its Global Delivery Center in Noida.
Over the years, EXL has acquired several companies to strengthen its services and expand its reach globally.
Today, it is one of the leading analytics and operations management solutions providers.
Website: https://www.exlservice.com
Key Services:
- Finance and Accounting
- Healthcare
- Insurance Services
Unique Features:
- Expertise in digital transformation
- AI-driven solutions
- Comprehensive global reach
19. h Mahindra
Through its subsidiary, Tech Mahindra Business Services Limited (TechMBS), it offers IT services and solutions, including consulting, digital transformation, and business re-engineering.
The company was founded in 1986 and has its headquarters in Pune, India. t is part of the Mahindra Group conglomerate and operates in over 90 countries, with more than 125,000 workers.
Tech Mahindra offers its clients a range of services, including application development and maintenance, infrastructure management services, testing and quality assurance, consulting and enterprise solutions, network services, mobility solutions, cloud computing services, data analytics, and business intelligence.
The company also offers industry-specific solutions for various industries, such as healthcare, banking and financial services, communications, media and entertainment, manufacturing, retail, and more.
Website: https://www.techmahindra.com
Key Services:
- IT Services
- Customer Service
- Finance and Accounting
Unique Features:
- Expertise in digital transformation
- Industry-specific solutions
- Strong global presence
20.
Provides IT and business consulting services, including systems integration and outsourcing intellectual property solutions, to clients in more than 170 countries.
CGI has a diverse portfolio of services, including application development and maintenance, infrastructure, cybersecurity, business process services, and consulting.
CGI was founded in 1976 in Quebec City, Canada, as Conseillers en gestion et informatique (CGI), which translates to “Consultants in Management” and” Action Technology.”
The company “y” y icompanylly fo” uses” ed onfocusedding consulting s “service” tservicesnment agencies in Canada.
In the early 1980s, CGI expanded its operations globally by opening offices in the United States and Europe.
In the 1990s, CGI made several strategic acquisitions to expand its service offerings and geographical reach. 1998, CGI went public on the Toronto Stock Exchange and has since become one of the largest IT consulting firms in the world.
Website: https://www.cgi.com
Key Services:
- IT Services
- Customer Service
- Finance and Accounting
Unique Features:
- Strong focus on customer experience
- Innovative solutions
- Comprehensive global reach
21. ita
Offers business process management and outsourcing solutions across various sectors, including government and education.
With over 61,000 employees worldwide, Capita provides IT support, customer service, and back-office operations.
Capita was founded in the UK in 1984 as a recruitment company. T. company grew rapidly through acquisitions; by 2001, it had become thUK’s’s leading bus business with a strategic transformation plan to simplify its structure and focus on core businesses.
Website: https://www.capita.com
Key Services:
- Customer Service
- Finance and Accounting
- Human Resources
Unique Features:
- Expertise in digital transformation
- Industry-specific solutions
- Strong global presence
22. Global Services
Provides business process management solutions, focusing on industry-specific services and analytics.
WNS was founded in 1996 and is headquartered in Mumbai, India. It has operations worldwide and delivery centers in over 16 countries.
The company offers various services, including finance and accounting, customer care, human resources, research and analytics, supply chain management, legal services, procurement, and collections.
WNS caters to clients from various industries, such as banking and financial services, healthcare, insurance, travel and leisure, utilities, and retail.
Website: https://www.wns.com
Key Services:
- Finance and Accounting
- Healthcare
- Insurance Services
Unique Features:
- Expertise in digital transformation
- AI-driven solutions
- Comprehensive global reach
23. stsource Solutions
Offers business process management services, including customer experience, collections, and data management.
Firstsource provides banking and financial services to clients in healthcare, telecommunications, media and publishing, and other industries.
Firstsource Solutions was founded in 2001 as ICICI OneSource by the Indian multinational conglomerate ICICI Bank.
In 2006, it was rebranded as Firstsource Solutions after its acquisition by the UK-based IT company SKF Technologies Ltd.
Since then, Firstsource has expanded its operations globally, with a presence in countries such as the United States, the United Kingdom, India, the Philippines, Sri Lanka, and Ireland.
In 2013, Firstsource acquired US-based MedAssist Holding Inc., a provider of revenue cycle management services for the healthcare industry. The acquisition helped Firstsource establish a strong presence in the US market.
In 217, Firstsource expanded its portfolio by acquiring ISGN Solutions Inc., a US-based mortgage technology and services company.
Website: https://www.firstsource.com
Key Services:
- Customer Service
- Healthcare
- Finance and Accounting
Unique Features:
- Strong focus on customer experience
- Innovative solutions
- Comprehensive global reach
24. osys BPM
It specializes in business process management and outsourcing to various industries.
The company offers various services, including finance and accounting, procurement, supply chain management, human resources management, customer service, and more.
Infosys BPM was founded in 2002 as Progeon Limited I. 2006, it became a fully owned wholly subsidiary of Infosys Technologies Limited and was rebranded as Infosys BPO to reflect the company’s focus on the company I. 2012, the company returned to its current name—Infosys BPM.
Website: https://www.infosysbpm.com
Key Services:
- Finance and Accounting
- Human Resources
- Procurement
Unique Features:
- Focus on automation and AI
- Comprehensive global reach
- Industry-specific solutions
25. ato
Provides business process outsourcing and supply chain management services, focusing on delivering customized solutions to its clients.
With over 170 offices in more than 40 countries, Arvato has a global presence and serves clients from various industries, including retail, finance, healthcare, and technology. A. was founded in 1835 as a printing company in Germany. Over the years, it expanded its services to include logistics, customer relationship management, financial services, and IT solutions.
In 2001, Bertelsmann AG acquired the majority of shares in Arvato and merged it with another subsidiary to form Bertelsmann Business Services (BBS).
However, in 2008, BBS was renamed bArvato, reflecting its focus on its core business.co.m
Key Services:
- Customer Service
- Finance and Accounting
- Supply Chain Management
Unique Features:
- Strong focus on customer experience
- Innovative solutions
- Comprehensive global reach
Why Consider Outsourcing For Your Business?
Companies constantly seek ways to stay competitive and efficient in today’s fast-paced environment T. ay’s strategy has gained significant traction over the years
But why exactly should businesses consider outsourcing their operations? e are several compelling reasons:
1. t Efficiency
Outsourcing can significantly reduce operational costs.
By transferring tasks to external specialists, companies can avoid the expenses associated with hiring and training new employees, maintaining office space, and investing in technology infrastructure.
This enables businesses to allocate resources more effectively, focusing capital on core activities that drive growth and profitability.
2. ess toExpertisee
Outsourcing provides access to a global talent pool equipped with specialized skills and expertise that may not be available in-house.
Whether services, customer support, or digital marketing, partners bring knowledge and experience to enhance business and quality operations.
3. us on Core Competencies
By outsourcing non-core functions, businesses can concentrate on what they do best.
This focus on core competencies allows companies to innovate, improve products and services, and strengthen their market position without being bogged down by routine administrative tasks or technical issues.
4. lability and Flexibility
Outsourcing offers scalability and Flexibility that can be crucial for businesses facing fluctuating demands.
Whether yxperFlexibilitysonal peaks, yyyou renewproductFlyou’reityinginto nneyou’reets ooutsourneyou’reetsiderscan quickly scale their services up or down, ensuring that your business remains agile and responsive to changing needs.
5. k Management
Outsourcing can also help mitigate risks. By partnering with experts who are well-versed in regulatory compliance, data security, and industry best practices, businesses can ensure that their operations adhere to relevant standards and avoid potential pitfalls.
Additional Outsourcing can provide business continuity solutions, protecting critical functions against disruptions.
6. ovation andTechnologyy
Outsourcing partners often invest heavily in the latest technologies and innovative solutions.
Businesses can benefit from cutting-edge capabilities by leveraging their advanced tools and platforms without making substantial investments.
This can improve efficiency, improve data, and enhance customer experiences.
7. e Savings
Outsourcing saves businesses valuable time by delegating time-consuming tasks to external experts.
This can lead to faster project completion times and quick turnaround for essential functions, ultimately speeding up overall business processes and enhancing productivity.
Why Stealth Agents for Outsourcing?
Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.
In the context of the list of virtual assistant companies, business process outsourcing (BPO) global companies are categorized as newer, typically smaller firms that offer amodern outsourcing services
The newer generation of outsourcing firms typically offer a broader range of staff roles on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients instead of larger enterprises.
Typical BPOs can also be referred to as “s” at leasing,” “r “s” “pleasing,g” ” d”m “y” of” d” m, “w” “c” ” s” “nclincludeitual assistance,” “tafstaffgmentation, and a range of cannon-voice services.’
‘
StSStStealth’Agentlghlights virtual assistant companies worldwide, covering large traditional call centers and smaller, more flexible firms Companies typically offer vnational enterprises oice and customer service (CS) services
Which BPO company pays hithe ghest salary?
Takeaways
In sum, sourcing offers numerous benefits that can help businesses achieve greater efficiency, cost savings, and access to specialized expertise; companies can focus on their competitors, scale operations as needed, and reduce risks. Ou sourcing has become indispensable for those looking to thrive in a competitive marketplace.
If you haven’t considered virtual assistance, now might be the perfect time to explore this strategic option and unlock your business potential.
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