Top 45 South African BPO companies

Are you an entrepreneur or business owner looking to grow, streamline operations, or cut costs?

Business Process Outsourcing (BPO) could be the game-changer you need.

In South Africa, the BPO sector has surged, providing exceptional services with a unique blend of quality and affordability.

 

BPO in South Africa Key to Business Efficiency

South Africa has become a hotbed for BPO services, transforming the way businesses operate both regionally and globally.

The nation’s favorable business environment, combined with a skilled workforce and cost-effective solutions, makes it a top choice for outsourcing.

The Rise of the BPO Industry in South Africa

The BPO industry in South Africa has seen remarkable growth over the past decade.

According to the Business Process Enabling South Africa (BPESA), the sector has created over 270,000 jobs, contributing significantly to the economy.

This growth is driven by increasing demand for efficient, cost-effective business operations worldwide.

South Africa’s Top 45 BPO Companies Analyzed

Here’s a deep dive into the leading BPO companies in South Africa, categorized by their industry specialization, size, and range of services.

Each company is evaluated based on client feedback, Google ratings, and overall market presence.

1. CCI South Africa

Overview CCI provides customer interaction solutions, specializing in telecommunications and retail. With over 18,000 employees globally, CCI has a strong presence in South Africa and offers services such as customer service, technical support, sales, and back-office operations.

Client Feedback CCI has received positive feedback for its excellent customer service and efficient handling of complex issues. Clients also appreciate their flexible approach to problem-solving and competitive pricing.

Google Rating 4.2 stars

Market Presence CCI is recognized as one of the top BPO companies in South Africa with multiple awards for its outstanding performance in the industry.

If you’re looking for a reliable partner that prioritizes customer satisfaction and has a proven track record, CCI South Africa should be on your list.

2. WNS South Africa

Overview WNS offers a wide range of services, including customer service, analytics, and finance. It has a strong presence in the healthcare and logistics industries.

Size WNS employs over 7,000 people in South Africa, making it one of the largest BPO companies in the country.

Client Feedback Clients praise WNS for its efficient and high-quality services. Many have also noted the company’s commitment to continuous improvement and innovation.

Google Rating With an impressive Google rating of 4.6 stars, WNS is highly regarded by both clients and employees alike.

Website wns.com

Google Rating 4.3

3. Merchants

Overview:  Merchants deliver contact center solutions focused on customer experience and efficiency.

With over 35 years of experience, Merchants has a strong presence in the South African market and provides services to various industries including telecommunications, retail, and financial services. They have offices in Cape Town, Johannesburg, and Durban.

 

 

With a client-centric approach, Merchants design customized solutions for their clients based on their specific needs. Their services include inbound and outbound customer support, technical support, sales and retention campaigns, social media management, and back-office processing.

 

 

Website merchants.co.za

Google Rating 4.4

4. iContact BPO

 

Overview: iContact specializes in customer service and sales support for various industries. They offer customized solutions to meet the specific needs of their clients, with a strong focus on technology and innovation. With over 15 years of experience, iContact has established itself as a reliable and efficient BPO company in South Africa.

 

 

Website icontactbpo.co.za

Google Rating 4.5

5. Aegis South Africa

 

Overview Aegis offers diverse BPO services, including customer lifecycle management and digital transformation, to clients across various industries in South Africa. The company has a strong presence in the country with multiple delivery centers located in major cities like Johannesburg and Cape Town.

Website aegisglobal.com

Google Rating 4.1

6. Teleperformance South Africa

Overview Teleperformance provides omnichannel customer experience solutions for various industries. The company has over 300,000 employees in more than 80 countries across the globe. In South Africa, Teleperformance offers a range of services including customer service, technical support, sales, and back-office solutions.

Website teleperformance.com

Google Rating 4.0

7. Cognia

Overview Cognia specializes in end-to-end customer experience solutions and data analytics.

They offer a range of products and services including speech and text analytics, call recording, quality monitoring, and workforce management to help businesses improve their customer interactions.

Website cognia.co.za

Google Rating 3.9

8. Webhelp South Africa

Overview Webhelp offers a range of BPO services, including customer service, technical support, and sales. We have a strong presence in South Africa, with several call centers located throughout the country. Our highly trained and skilled staff can deliver exceptional customer experiences in multiple languages.

Website webhelp.com

Google Rating 4.3

9. Capita South Africa

Overview Capita provides BPO services in various industries, including telecommunications and healthcare. They have a strong presence in South Africa, with over 12,000 employees and multiple delivery centers.

Capita’s BPO services in South Africa offer a unique opportunity for businesses to outsource their non-core functions while also contributing to the local economy. In this section, we will discuss the benefits of choosing Capita as your BPO partner in South Africa.

Website capita.co.za

Google Rating 4.1

10. Firstsource Solutions South Africa

Overview Firstsource offers customer management solutions for a range of industries, including banking and healthcare. They specialize in customer acquisition, customer service, and revenue generation.

Firstsource Solutions South Africa is the local branch of Firstsource that provides tailored customer management solutions to businesses in the African continent. With its years of experience and skilled workforce, Firstsource Solutions South Africa has become a trusted partner for companies looking to improve their customer engagement and satisfaction.

Website firstsource.com

Google Rating 3.9

11. MCI

Overview: MCI is a global leader in customer experience and BPO solutions. They provide innovative solutions for businesses in various industries, including healthcare, financial services, technology, and retail. MCI’s mission is to help companies connect with their customers at every touchpoint and create exceptional experiences.

MCI offers a wide range of services, including customer service outsourcing, technical support, sales and retention programs, account management, back-office processing, data analytics, and digital marketing. Their team of experts works closely with clients to develop customized solutions that meet their specific business needs.

Web Address: www.mci.world

Google Rating: 4.3/5 (Approx.)

12. AGR Group

Overview: AGR Group specializes in energy and telecom BPO services. We have been in business for over 15 years and have successfully worked with clients from around the world, providing top-notch services and solutions.

At AGR Group, we go beyond traditional BPO services. We focus on building long-term partnerships with our clients by understanding their unique needs and delivering customized solutions that drive growth and efficiency.

Web Address: www.agrgroupinc.com

Google Rating: N/A

 

13. 121 BPO Client Services

Overview: Provides BPO services focused on customer support and solutions.

Do you want to enhance your customer support services while reducing costs? Look no further than 121 BPO Client Services!

We understand the importance of providing top-notch customer support in today’s competitive market. That’s why we offer a wide range of BPO services that are specifically tailored to meet your business needs and ensure exceptional customer satisfaction.

With our extensive experience in the industry, we have developed advanced solutions and strategies to handle any type of customer query or issue. Our team of trained professionals is always ready to assist your customers with their inquiries, complaints, or other needs in a timely and efficient manner.

Web Address: www.121bposervices.co.za

Google Rating: N/A

 

14. OutProsys

Overview: Offers BPO services specializing in outsourcing solutions.

OutProsys is a company that has been in the business process outsourcing (BPO) industry for over 10 years. Our main focus is to provide high-quality and efficient outsourcing solutions to businesses of all sizes.

With the increasing demand for BPO services, OutProsys saw the opportunity to help companies streamline their processes, reduce costs, and improve efficiency. We understand that every business is unique and has different needs, which is why we offer tailor-made solutions to meet your specific requirements.

Our team at OutProsys consists of highly skilled professionals with extensive experience in various industries. We pride ourselves on our ability to adapt

Web Address: //www.outprosys.com

Google Rating: N/A

 

 

15. The Agency BPO

Overview: Provides BPO solutions for various industries, emphasizing customer service.

If you need BPO solutions, look no further than The Agency BPO. Our company specializes in providing top-notch customer service for various industries.

With years of experience and a team of dedicated professionals, we guarantee that your business will benefit from our services. Not only do we have the skills and expertise to handle all your BPO needs, but we also prioritize delivering exceptional customer service to your clients.

Web Address: https://agentsybpo.com

Google Rating: N/A

 

 

16. SA Commercial

Overview: Specializes in commercial BPO services. Providing high-quality customer service, order processing, and technical support for businesses worldwide.

Are you a business looking to streamline your processes and improve the experience for your customers? Look no further than the SA Commercial! Our team of experts is dedicated to providing top-notch commercial BPO services that will enhance your operations and delight your customers.

Web Address: https://www.sa-commercial.co.za

Google Rating: N/A

 

 

17. Rewards

Overview: Offers BPO services focusing on loyalty and rewards programs.

If you run a business, whether big or small, you know that attracting customers is only half of the battle. The other half is keeping them coming back for more. This is where rewards programs come in. By offering your customers incentives and perks, you can increase their loyalty to your brand and ultimately boost your sales.

At BPO Services, we specialize in creating customized loyalty and rewards programs that are designed to suit the unique needs of each client.

We understand that one size does not fit all when it comes to retaining customers. That’s why we take the time to get to know your business and your target audience before

Web Address: www.rewardsco.co.za

Google Rating: N/A

 

 

 

18. Digicall Group

Overview: Provides BPO services with a focus on call center solutions.

Digicall Group is a leading provider of business process outsourcing (BPO) services, with a strong focus on call center solutions.

With over 20 years of experience in the industry, Digicall has established itself as a trusted and reliable partner for businesses looking to outsource their call center operations.

Web Address: www.digicallgroup.co.za

Google Rating: N/A

 

 

19. Centrevo

 

Overview: Specializes in BPO services including customer care and back-office solutions.

Welcome to Centrevo, where we prioritize providing exceptional BPO services that cater to your business needs. Our team is dedicated to delivering top-notch customer care and back-office solutions with the utmost commitment to quality and efficiency.

At Centrevo, we understand the importance of building strong relationships with our clients. That’s why we strive to foster open communication and transparency throughout our partnership. We believe in working collaboratively with our clients to achieve their goals and drive success for their businesses.

Web Address: www.centrevo.co.za

Google Rating: N/A

 

 

20. Capability BPO™

Overview: Offers comprehensive BPO solutions across various sectors. Capability BPO™ is a leading provider of business process outsourcing (BPO) services, offering customized solutions to meet the unique needs of our clients.

With over 10 years of experience in the industry, we have developed a deep understanding of various sectors and their specific requirements. Our team consists of highly skilled professionals who are dedicated to providing high-quality and cost-effective solutions.

We believe that effective BPO services can help businesses streamline their operations, reduce costs, and improve overall efficiency.

Web Address: www.capabilitybpo.com

Google Rating: N/A

 

21. Affinity Solutions

Overview: Provides BPO services tailored to customer relationship management. Affinity Solutions offers BPO services that are specifically designed to help businesses improve their customer relationship management.

With our expertise and customizable solutions, we can help you build stronger relationships with your customers, increase satisfaction and loyalty, and ultimately drive business growth. We understand the importance of excellent customer service in today’s competitive market.

That’s why our team is dedicated to providing top-notch support to help you retain existing customers and attract new ones. Our goal is to be an extension of your business, working seamlessly alongside your team to deliver exceptional customer experiences.

Web Address: www.affinity.co.za

Google Rating: N/A

 

22. Boomerang

Overview: Boomerang offers BPO services with a focus on customer interaction solutions. They have a wide range of services, including inbound and outbound call center solutions, technical support, and order processing.

 

With over 20 years of experience in the industry, Boomerang has established itself as a reliable and efficient BPO service provider.

Web Address: www.boomerangsa.com

Google Rating: N/A

 

 

23. Arc BPO

Overview: Provides BPO services specializing in business process outsourcing.

Arc BPO is one of the leading companies that provide Business Process Outsourcing (BPO) services. With years of experience and a team of highly skilled professionals, Arc BPO has been able to establish itself as a reliable and trusted partner for businesses looking to outsource their non-core activities.

In today’s competitive business landscape, companies cannot afford to waste time and resources on tasks that are not directly related to their core competencies. This is where Arc BPO comes in – we take care of your non-core activities so that you can focus on what you do best.

Web Address: www.arcbpo.co.za

Google Rating: N/A

 

 

 

24. Merchants

Overview: A leading BPO provider offering customer management solutions. If you’re a business owner, you probably know how challenging it can be to manage and grow your customer base. With so much competition in the market, it’s essential to stay ahead of the game and deliver exceptional service to your customers.

That’s where merchants come in – they are key partners for businesses looking to streamline their customer management processes and enhance the overall customer experience. As a leading BPO provider offering customer management solutions, we understand the importance of having reliable and efficient merchants on board.

Web Address: www.merchantscx.com

Google Rating: N/A

 

25.CallForce

Overview: CallForce specializes in BPO services with a focus on call center solutions. They offer customer service, technical support, telemarketing, and sales services to businesses of all sizes. With their team of experienced agents and state-of-the-art technology, they provide top-notch service to clients in various industries.

 

 

Web Address: www.callforce.co.za

Google Rating: N/A

 

 

26. Connect BPS

Overview: Provides BPO services including customer engagement and support.BPS stands for Business Process Services, which is an important aspect of any business. These services help organizations to manage and streamline their processes, making them more efficient and cost-effective.

When it comes to BPO (Business Process Outsourcing) services, Connect BPS stands out from the crowd. With its customer engagement and support solutions, it can provide exceptional services that can benefit any organization.

Web Address: www.connectbps.com

Google Rating: N/A

 

 27. Mindpearl

Overview: Mindpearl offers BPO services specializing in customer support and contact center solutions. It has been in operation since 1999 and has a presence in various countries such as Fiji, South Africa, Spain, and Australia.

With over two decades of experience, Mindpearl has established itself as a leader in providing exceptional customer service to its clients. Its core values of innovation, collaboration, and excellence have helped it build long-term partnerships with global companies across different industries.

Web Address: www.mindpearl.com

Google Rating: N/A

 

28. ELS Customer Service

Overview: ELS Customer Service provides BPO solutions focusing on customer care and support services. We are dedicated to helping businesses improve their customer satisfaction rates by providing top-notch customer service solutions.

 

With our team of highly skilled and experienced professionals, we offer a wide range of services to meet the diverse needs of our clients. Our customer service solutions are tailored to each client’s specific requirements, ensuring the best possible outcome for their business.

Web Address: www.els.co.za

Google Rating: N/A

 

 29. Black Pen Recruitment

Overview: Specializes in recruitment BPO services, connecting businesses with talent. Are you looking to expand your team with top-notch talent? Look no further than Black Pen Recruitment. Our recruitment BPO services are designed to help businesses like yours find the right people for the job.

With a team of experienced recruiters and a vast network of qualified candidates, we can help you save time and resources in the hiring process. At Black Pen Recruitment, we understand the importance of finding the right fit for your company.

That’s why we take a personalized approach to recruitment, getting to know your business and its specific needs before finding the perfect candidate. We believe that building strong relationships with our clients is key to successful recruitment.

Web Address: www.blackpenrecruitment.com

Google Rating: N/A

 

 

 30. Mango5

Overview: Offers BPO services specializing in customer interaction and support. Founded in 2006, Mango5 is located in Cape Town, South Africa. They have a team of passionate individuals providing top-notch customer service solutions to clients all over the world.

Mango5 is not your average BPO company. With their commitment to excellence, they go above and beyond to ensure that every customer interaction is handled with care and professionalism.

Their dedication to providing high-quality services has earned them a reputation as one of the leading BPO companies in South Africa.

Web Address: www.mango5.co.za

Google Rating: N/A

 

 31. Startek

Overview: Startek provides BPO services including customer experience management and solutions. They also offer consulting and strategic services to improve business processes. Startek is a global leader in providing customer experience management solutions and BPO services.

With over 30 years of experience, they have a deep understanding of the importance of delivering exceptional customer experiences. Their team of experts works closely with clients to develop customized strategies that drive revenue growth and enhance brand loyalty.

One of the key strengths of Startek is its ability to provide end-to-end solutions for businesses looking to improve their customer experience. From consulting and strategic services to operational support, they have a holistic approach that ensures

Web Address: www.startek.com

Google Rating: 3.9/5 (Approx.)

 

 

 

 32. WNS Global Services SA (Pty) Ltd

Overview: Offers global BPO services with a focus on outsourcing solutions.WNS Global Services SA (Pty) Ltd is a leading business process outsourcing (BPO) company that offers global solutions to clients around the world.

With a focus on providing high-quality and cost-effective services, WNS has become a trusted partner for many businesses looking to outsource their processes.

Web Address: www.wns.co.za

Google Rating: N/A

 

33. Dash BPO

Overview: Provides BPO services specializing in business process outsourcing solutions. When it comes to running a successful business, one of the key factors is the effective management of resources.

This includes not just financial resources but also time, energy, and manpower. In today’s fast-paced world, businesses are constantly looking for ways to optimize their operations and streamline processes to stay competitive.

This is where Dash BPO comes into play. We specialize in providing business process outsourcing solutions that help companies free up time and resources so they can focus on their core competencies. Our goal is to make our client’s lives easier by taking care of non-core functions such as customer service, data entry, accounting, HR

Web Address: www.dashbpo.co.za

Google Rating: N/A

 

 

 

 

34. Indlovu Connect Contact Centre / BPO

 

Overview: Indlovu Connect offers BPO services focusing on contact center solutions. They strive to create a seamless customer experience through their dedicated team and advanced technology. Indlovu Connect stands out in the industry by providing personalized solutions to its clients, resulting in increased customer satisfaction and loyalty.

Indlovu Connect believes in the power of human connection and aims to build strong relationships with both its clients and customers.

Their team is trained to handle all types of customer inquiries, from general questions to complex issues, with professionalism and empathy.

Web Address: https://www.indlovuconnect.com

Google Rating: N/A

 

35. Synergy Contact Center

 

Overview: Synergy Contact Center provides BPO services specializing in customer support solutions. Our team of dedicated professionals is committed to delivering exceptional customer service and helping businesses build strong relationships with their customers.

 

With years of experience in the industry, we understand the importance of providing efficient and effective solutions to meet the ever-changing demands of today’s consumers.

Web Address: www.synergycontactcentre.com

Google Rating: N/A

 

 36.  3iSolutions

Overview: Offers BPO services including outsourcing solutions and customer engagement.

If you’re looking for a reliable outsourcing partner, look no further than 3iSolutions. With years of experience in the BPO industry, we offer a wide range of services to help businesses streamline their operations and enhance customer engagement.

From data entry and management to customer support and back-office support, our team of experts is well-equipped to handle any task with utmost efficiency and accuracy. Our goal is to help businesses save time, reduce costs, and improve overall productivity.

But what sets us apart from other BPO companies? Our commitment to quality service delivery. We understand that every business has unique needs and requirements,

Web Address: www.3isolutions.co.za

Google Rating: N/A

 

 37. CoActivate

Overview: CoActivate provides BPO services with a focus on customer interaction and support. It offers a range of services including customer service, technical support, sales, and lead generation. The company has been in the industry for over 10 years and prides itself on its high-quality service and customer satisfaction.

CoActivate understands the importance of building strong relationships with customers. That’s why they have a team of highly-trained professionals who are dedicated to providing exceptional customer support. Their goal is not just to solve problems or answer inquiries, but also to create positive experiences for customers that will keep them coming back for more.

Web Address: www.coactivate.co.za

Google Rating: N/A

 

38. Sigma International

Overview: Specializes in BPO services including customer management and support solutions. Provides customized services for their clients through the use of innovative technology and efficient business processes. Sigma International is an industry leader in providing BPO (Business Process Outsourcing) services to businesses of all sizes.

With a strong focus on customer management and support solutions, Sigma has been helping companies across various industries achieve greater efficiency and profitability. At Sigma, we believe that every business is unique and requires tailored solutions to meet its specific needs.

That’s why we offer customized services that are designed to address the specific pain points of our clients. We understand that one size does not fit all, and our team works closely with each client to identify

Web Address: www.sigma-international.co.za

Google Rating: N/A

 

 

 39. CCI South Africa

Overview: Offers BPO services focusing on customer interaction and business process outsourcing. South Africa has emerged as one of the top destinations for business process outsourcing (BPO) services, with its strong infrastructure, skilled workforce, and competitive costs.

Among the leading BPO service providers in South Africa is CCI South Africa. With over 10 years of experience in the industry, CCI South Africa has established itself as a trusted partner for businesses looking to outsource their customer interaction and business process needs.

Their services range from inbound and outbound call center solutions to back-office operations such as data entry and document processing.

Web Address: www.cci-sa.co.za

Google Rating: N/A

 

40. Solu Growth

Overview: Provides BPO services specializing in growth solutions and outsourcing. Soul Growth is not just your average BPO company. We specialize in providing growth solutions and outsourcing services to help businesses thrive in today’s ever-changing market.

Our team is dedicated to helping you achieve your business goals by providing top-notch services that are tailored to meet your specific needs. We understand that no two businesses are the same, which is why we take a personalized approach to every client we work with.

Web Address: www.solugrowth.com

Google Rating: N/A

 

41. Outsourcery

Overview: Outsourcery offers BPO services including outsourcing and customer engagement solutions. They help businesses optimize their operations and improve customer experience through their expertise in technology, analytics, and process excellence.

Their services range from customer support and sales to back-office functions like finance and accounting. Outsourcing has become a popular business strategy for companies looking to streamline their processes, reduce costs, and stay competitive in today’s fast-paced market. Outsourcery is well-equipped to help businesses achieve these goals.

Web Address: www.outsourcery.co.za

Google Rating: N/A

 42. Talksure

Overview: Specializes in BPO services focusing on insurance and customer support solutions. With over 10 years of experience, Talksure has become an industry leader with a global presence. Are you looking for a reliable and professional BPO service provider?

Look no further than Talksure! Our company specializes in providing top-notch services to our clients, including insurance and customer support solutions. We have been in the business for over 10 years and have gained a strong reputation as an industry leader.

Web Address: www.talksure.co.za

Google Rating: N/A

 

43. Webhelp SA

Overview: Webhelp SA provides BPO services specializing in customer experience and support solutions. With its headquarters based in Paris, France, and a global presence spanning across 50 countries, the company delivers multichannel customer service and sales solutions to more than 500 clients.

Webhelp SA offers a wide range of services, including customer service and technical support, sales and lead generation, back-office administration, and digital marketing. Their solutions are tailored to meet the specific needs of each client, with a focus on improving customer satisfaction and driving business growth.

Web Address: www.webhelp.com

Google Rating: N/A

 

 44. O’Keeffe & Swartz

Overview: Offers BPO services including customer interaction and support solutions. Have you ever been on a call with a customer service representative and felt like they were just reading off of a script? Or maybe they seemed disinterested in your concerns and questions?

These types of negative experiences can leave customers feeling frustrated and unsatisfied. At O’Keeffe & Swartz, we understand the importance of providing top-notch customer service. Our BPO services focus on creating positive interactions between businesses and their customers. We believe that every interaction is an opportunity to build a stronger relationship with your customers

Web Address: www.oks.co.za

Google Rating: N/A

 

45. ADC Contact Solutions

Overview: Specializes in BPO services focusing on contact center and customer support solutions.ADC Contact Solutions is a leading BPO service provider that offers exceptional contact center and customer support solutions to businesses of all sizes.

With over 10 years of experience in the industry, we have established ourselves as a trusted partner for companies looking to enhance their customer engagement and satisfaction levels. At ADC Contact Solutions, we understand the importance of providing excellent customer service, and we are committed to helping our clients achieve their goals by delivering top-notch services that exceed their expectations.

Our team of highly trained professionals utilizes cutting-edge technology and best practices to ensure seamless communication with customers and effective problem resolution.

Web Address: www.adccontact.com

Google Rating: N/A

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

In the context of the list of virtual assistant companies, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistants (VA) services, staff augmentation, and a range of ‘non-voice’ services.

Stealth Agents also highlights virtual assistant companies worldwide, covering both large traditional call centers and smaller, more flexible firms. These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

In conclusion, the top 45 South African BPO companies demonstrate the country’s strength and diversity in the outsourcing industry.

 

These companies offer a wide range of services, including customer support, IT services, finance and accounting, human resources, and technical support.

 

With a focus on innovation, advanced technology, and exceptional customer experiences, South Africa’s BPO sector continues to grow and attract global clients.

 

Whether you are looking to hire a virtual assistant or outsource to streamline operations, reduce costs, or enhance customer interactions, these BPO companies provide the expertise and solutions needed to drive business success.

 

Explore the potential of South Africa’s BPO industry and discover how these top companies can help you achieve your business goals.